Extremely disappointing product and, even worse, completely misleading product information and after-sales service (or lack of it). I bought the MAIUM (08) Poncho (Black, size L) throug... Ver mais
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Ik geef Maium alle sterren. En dat verdienen zij! Wat een service. Geweldig! In het verleden een missend onderdeel ontvangen van mijn Maium regenjas. Nu miste ik een klein knoopje van diezelfde Maium... Ver mais
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Leider unseriös - Rückgabe nicht möglich! Die Lieferung erfolgte schnell. Nachdem ich festgestellt habe, dass die drei Produkte leider zu groß sind, wollte ich sie zunächst umtauschen. Bei zwei Pro... Ver mais
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Een jaar geleden kocht ik een gevoerde winterjas van MAIUM via een webshop. Tot twee weken geleden heb ik deze met veel plezier gedragen, tot bleek dat op het rugpand de stiksels waren verdwenen en de... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Geïnspireerd door jaren van natte fietstochten, is het ons doel om stijlvolle regenjassen te ontwerpen die zich kunnen aanpassen aan onvoorspelbaar weer en een druk leven.
Informações de contato
ks Ibisweg 10, 1033RB, Amsterdam, Holanda
- +31 (0) 20 244 10 81
- support@maium.nl
- maium.nl
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 66% das avaliações negativas
Normalmente responde dentro de 1 semana
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Disappointing product
I ordered the Mac (05) in smoked paprika a few months ago. Living in the Netherlands, I had plenty of occasions to test the raincoat while biking under the rain. Overall, I am quite disappointed.
- there are no straps to fasten the coat around your legs, so the coat constantly goes up your legs with the motion of biking and they are then unprotected.
- the pockets are not sealed with a zipper, so the slightest weight (ex; keys) or even just the fact to be sitting on the bike opens up the pockets and they get filled with water.
- the buttons of the coat came loose after 1-2 usage
- the holes to put your hands in are not equipped with zippers, so if you open the sides of the coat to be able to bike, but you don’t put your hands in to get the coat above the handlebars, water gets in through the hand holes.
- I have never managed to make the coat stay above the handlebars, because of the wind, the coat doesn’t stay in place (there is nothing to secure/wrap/attach the coat anywhere on the bike frame) and you get all wet below the waist
- when you put the coat over the handlebars, the water just accumulates in the middle since there is no tension in the coat due to the fact that you cannot attach it to the bike.
The positive thing about this coat is:
- the hood stays well in place and the cap feature keeps water off your eyes
With the price range of this coat and the claim that this coat is adapted to biking, I was expecting more. It was my first time buying this kind of raincoat so I had no reference and wanted to avoid the dreadful bike rain pants, but after this experience I think I prefer to go for something that looks less good but will actually accomplish its function of protecting against the rain.

Resposta da Maium
Not quite the excellent quality I expected
The Maium raincoats are not quite the quality you’d expect for this high end price. Yes the model is cool, goodlooking, has funky patterns and the coat is nice and long and keeps your knees/pants dry while walking & biking. It doesn’t however go completely over the handle bars. I believe the waterproof quality is good. I just hope the taped seems hold. The elastic at the sleeve got lost within weeks. The replacement jacket took a few weeks to get sorted and get send. Customer service is slow. They don’t pick up the phone and it takes them days to reply to emails. The details of the elastics in the sleeves of the new jacket are not great, I now know why I lost the first one. I’ll have to fix it myself at home. It looks great but still leaves me a little disappointed due to the price/quality level.
There is no way to return an item
There is no way to return an item. Their online form is bugged, and they do not seem to answer emails. They have an answering machine if you try to call them. Not serious.
Fantastic coats and gloves
Fantastic coats and gloves, the coat fits over my e-bike as advertised and is fully waterproof whilst lightweight (unlike some companies that advertise "waterproof" clothing when it clearly isn't)

Resposta da Maium
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