Makeupstore Avaliações 42

I ordered in April 14, got it in may 12, a month.
I couldn't track my order properly,
I couldn't get in contact with them on instagram or their costumer service,
Only got an answer after i sent them a “letter” on their website (which didn't helped).
.
For those who want to track their order,
Copy this from your order:
“TMUIL00000”.
And check your order in those websites:
Parcelapp.com
Gaashwd.com

The price for the product was good,
But no customer service, no way to track the order properly , and major delay for the order to arrive.

My order 1775998060-0742 has been stuck in transit for 19 days with zero updates. The worst part is that customer support is completely ignoring all my emails and chat requests. They took the money and disappeared. Terrible logistics and non-existent service. Avoid this store. I am forced to initiate a chargeback through my bank.

Fix your website. The delivery address doesn't save, the customer service is awful, the order doesn't come.

Don't order from them - it's a scam. I didn't get any order , but got a message that it was delivered to a different address to a person with another name.

I wish i had checked this site before ordering. It's been 3 week since i ordered 4 bars of soap. There is no order tracking even though they send you a link. The link goes to their homepage. When i called, i was told they only speak Russian, no Hebrew and they would call me back. Of course they didn't. They eventually sent a note saying the package was delivered. I received NOTHING. a week later the items I ordered were delivered.

Very disappointing experience.
I received defective hygiene products that literally disintegrate during normal use. When I contacted customer service, they refused to take responsibility, hiding behind a strict 14-day policy even though the defect could only be discovered during actual use.
This was my first purchase from this store, and definitely my last. I would strongly recommend others to think twice before ordering from here.
Poor product quality and even worse customer service.

I will never order from this store again. I ordered several items, and the delivery company in Israel delivered the package to a completely different mailing address.

I’ve been corresponding with them for weeks, but they keep saying the order is marked as “delivered,” even though I never received it.

The prices may be good, but there’s no guarantee you’ll actually get your product. You can easily lose your money — don’t say I didn’t warn you.

I ordered a WoodWick candle based on the images advertised online. The item I received was different from what was shown, and certainly not what I ordered or what was confirmed in my order confirmation email. It does not match the product advertised on their website.

I contacted the company multiple times, but there is no option for an exchange, no return, and not even a suggestion of compensation.

This is not my first time purchasing from them, but it is definitely my last.

Horrible store. They say delivery takes 4-6 days. I ordered from the US, and I've been waiting for the 22nd. They refuse to refund me, saying the item is at the border. The tracking number shows it's still in Poland. Now, apparently, my number is blacklisted, because no one is responding. And I didn't even make a fuss, I just asked for a refund.

Extremely disappointing experience.
My order was delayed for an unreasonable amount of time, and when it finally reached the courier company (Cita), it was falsely marked as “delivered” even though I never received anything.

I contacted the company multiple times, waited through their so-called “7-business-day investigation,” and still received no real answer and no responsibility. Instead, I was told to deal with the courier myself — which is completely unprofessional.

The seller is responsible for making sure the customer actually receives the product, and that simply did not happen. No refund, no replacement, and no solution.

Terrible customer service, zero accountability, and a complete waste of time.
I will not order from them again and I strongly recommend thinking twice before purchasing from this store

Order no 1762502678-0642) Plz avoid this makeup store, ordered shampoo 7th of November 2025 and they said delivery time 6to 9 business days, it’s been already more than 2 weeks over my package has not been delivered yet, I emailed them and they only say it’s cleared customs service, really really bad experience with this company, I would recommend to all the people plz avoid this cheep company, Im totally against this company 😡😡😡😡

Avoid Makeupstore.co.il!! I placed an order in June, and the package was officially confirmed lost by the courier in early August. Even after providing the courier’s written confirmation, the store has refused to refund me.

It has been over two months since my order and more than a month since I requested a refund. Their only response is endless excuses about “waiting for confirmation,” which is simply not true.

This feels like a deliberate stalling tactic and very poor customer service. I strongly recommend staying away from this site.

Do not do it for yourself, awful experience the package arrived after 25 days (they said 6-9)
Was sending mail every day and the had the same response
When the package arrived I was speechless the package looked like they played football with it
And they said ohh ok sorry take 5 dollars
I couldn't give it as a present because all the package was broken

highly recomend. very good customer service. very responsive. attention to details. kind, polite.

I made my order on 09/06/2025 it must be delivered
within 6-9 business days. I still have not received anything and the date of receipt is unknown.At the same time, I was denied the cancellation of the order.
I do not recommend using its services.

Scam!!! I made an order with makeupstore.co.il (order number 1748591225-0842), but I never received confirmation. The lack of communication raises concerns about potential fraud. I highly recommend caution before purchasing from this site.

The site promised products were never sent to my address yet I was charged fully. After countless times I tried contacting they kept answering with auto generated Chinese and gibberish letters. After 2 months I got a real answer to contact the delivery company yet they have no phone number available. Basically they scam you and keep you hanging for a response till you can no longer dispute the deal. I would recommend to never contact them and just buy online. החברה לא סיפקה את הסחורה והתעלמה מעשרות מיילים. כשהחליטה לענות לאחר חודשיים טענה שיש לי ורק קשר עם צ׳יטה שליחויות אבל להם אין מספר נגיש להתקשר אליו. לא לקנות מהם, גנבים ושקרנים שעשו הכל לדחות את המענה כדי שלא יהיה אפשר לדרוש החזר כספי

I placed an order in December and never received it. Despite multiple confirmations from the company that they could see my order, my registered address, and that the package was delivered to a completely different address in another city, they are refusing to refund me. Their customer service has been unhelpful, failing to take responsibility for their mistake. I would not recommend purchasing from this company, as they do not stand by their customers or ensure proper delivery. Extremely disappointing experience!

Super Kundenservice!
Sogar an Wochenenden wird schnell und höflich - dabei sachlich korrekt - geantwortet. Dabei super nett und es wird stets nach kundenfreundlichen Lösungen gesucht und gefunden!
Hier ist der Kunde wirklich König!
Leider sind die Produkte teilweise extrem teuer - das ist schade.
Sonst würde ich Drogerieartikel ausschließlich hier kaufen!

Looks like a SCAM. In a burst of nostalgia, placed an order for both Tabac and Oldspice (original/classic) after shave lotions. None of them smell like the originals I rememberd, and suspiciously both smell the same. Order number starts with TMUIL, so I’m guessing they’re just drop-shipping from temu.
NOT WORTH YOUR MONEY.