Mallard Jewellers Avaliações 

494
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Over the month prior to purchasing I had made several enquiries via the online sale team. I was talking to Andrea for most or the time. Having made some offers we eventually agreed on prices for... Ver mais

Avaliado com 5 de um total de 5 estrelas

Excellent. Never used this jeweller before, despite walking past many times. Needed two watch batteries replacing quickly, another well known high street jeweller said they couldn’t do it as they di... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I took several items from my late grandmother, that I thought were just costume jewellery (Brooches, pendants and rings) . The ladies welcomed me and were straight into valuing, what I thought... Ver mais

Avaliado com 5 de um total de 5 estrelas

Basildon store were so helpful in restoring my diamond in my engagement ring 💍 it looks so beautiful again They went above and beyond it looks just like it would have when my Nan wore it all thos... Ver mais

Detalhes da empresa

  1. Relojoaria
  2. Joalheria

Escrito pela empresa

Mallard Jewellers and Pawnbrokers has been an independent family jewellers since 1932. We have 7 stores in Basildon, Romford, Ilford, Southend, Nottingham, Leicester and Peterborough. We specialise in selling pre-owned luxury watches and pre-owned diamond and gold jewellery. We also stock a stunning range of designer jewellery, watches and new diamond jewellery. When you visit our stores, whether it be choosing an engagement ring or changing a watch battery. We pride ourselves on our customer service making sure we offer the best advice and service. Our staff are highly trained professionals, passionate about their job, who think nothing of going out of their way to help customers. Our pawnbroking service is a quick and easy process loan secured on your jewellery. You can visit any store, no appointment needed. If you have unwanted jewellery we can buy this for cash or part exchange for that special item you have always dreamed of. We can advise and quote for repairs to your jewellery and watches, with a majority of watch batteries being changed in store and some repairs can be a same day service. If you need your jewellery valued for insurance we can do this too. Just ask in store for details or contact us via the website.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

494 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

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4,6

Todas as avaliações

(494)

24 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Breitling watch bought excellent service

I bought a Breitling watch at the Ilford back on the 10th October for £2600 excellent item 2nd hand. staff were brilliant was served by a lady called Ellie a credit to your business how it should be done

10 de outubro de 2024
Avaliação não solicitada
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Resposta da Mallard Jewellers

Thank you for such a brilliant review. We are pleased you are happy and I'm sure Ellie will be happy to have helped you. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Had a discreet problem which Dave help…

Had a discreet problem which Dave help to rectify, what an amazing shop to deal with I’d have no problem recommending their services to any of my friends, very friendly an very professional…

21 de outubro de 2024
Avaliação não solicitada
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Resposta da Mallard Jewellers

Thank you for your amazing review Derek, much appreciated. I'm sure Dave and the team in Southend will be very pleased you're recommending them. We look forward to your next visit.

Avaliado com 5 de um total de 5 estrelas

Incredible experience received today

Incredible experience received today at the Ilford branch. Really kind fixing the earrings that I bought in. Thank you very much for your generosity.

30 de outubro de 2024
Avaliação não solicitada
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Resposta da Mallard Jewellers

Thank you for your incredible review Sahima. We will always do our best for our customers, so pleased you are happy and we hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

I put 3 rings in for resizing

I put 3 rings in for resizing, the advice and honest recommendations was excellent both from Martine and Kirsty in the Basildon branch.
The follow on recommendation from the repair jeweller was again honest and appreciated.
The job was performed superbly and made the rings look like new. I recommend and would use their services again.

13 de outubro de 2024
Avaliação não solicitada
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Resposta da Mallard Jewellers

Karen, thank you for you 5 star review. We are very pleased you are happy with your repairs. We are grateful for you mentioning our honest approach, we believe this builds trust and is paramount when repairing treasured items. We look forward to seeing you again soon.

Avaliado com 5 de um total de 5 estrelas

Great service

Great service
Judith was very helpful
Gave me a good price from my item in px against some gold items

Very happy

5 de outubro de 2024
Avaliação não solicitada
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Resposta da Mallard Jewellers

Todd, thank you for a great review. We are glad you are very happy and look forward to your next visit.

Avaliado com 5 de um total de 5 estrelas

Needed additional links put into my new…

Needed additional links put into my new watch. Staff at the Southend Branch were so helpful and accommodating and took no time in assisting. A huge change to find staff smiling and treating customers with respect. No hesitation in recommending to anyone. Thank you so much!

1 de outubro de 2024
Avaliação não solicitada
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Resposta da Mallard Jewellers

Thank you for such a great review Jean. We really do try our very best to give the best possible service to our customers. So pleased we could help and we hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Brilliant team!

All the Nottingham team are really helpful, especially Laura who I always ask for. I recently had to take my ring in for repair. Charged a good price, had only needed a diamond securing but the ring was also rhodium plated so looks like new. So pleased to have it back and looking so good!

29 de setembro de 2024
Avaliação não solicitada
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Resposta da Mallard Jewellers

Thank you for your brilliant review Sarah. So glad we could help you and thank you for detailing our repair service. We look forward to seeing you again soon.

Avaliado com 5 de um total de 5 estrelas

Served by Laura at the Nottingham…

Served by Laura at the Nottingham store. Amazing service wanted a platinum wedding ring, engagement ring and eternity ring. She measured my finger and sought out suitable items. Absolutely delighted with my purchases and she was excellent.. even better my dog Lola was allowed in too! Thank you

28 de setembro de 2024
Avaliação não solicitada
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Resposta da Mallard Jewellers

Carla, thank you for your amazing review. We pride ourselves on our customer service and we try to include our furry friends too. So pleased we could help you and we look forward to your next visit.

Avaliado com 5 de um total de 5 estrelas

Debbie and Lavinia Very helpful ladies…

Debbie and Lavinia Very helpful ladies !They helped me with what I need😊

23 de setembro de 2024
Avaliação não solicitada
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Resposta da Mallard Jewellers

Thank you for a 5 star review Lina. Debbie and Lavinia will be very pleased you're happy and we hope we can help you again in the future.

Avaliado com 5 de um total de 5 estrelas

Excellent service.

Was sold a very attractive Citizen watch at an attractive price. When Ernest Jones Jewellers (Bath) removed some links from one side of the watch strap for me, but couldn't remove similar links from the other side, I had to send it back - Mallards offered to pay for the return postage without hesitation and sorted it all out for me. Extremely happy.

17 de setembro de 2024
Avaliação não solicitada
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Resposta da Mallard Jewellers

Thank you for your excellent review Mr Forth. It was a pleasure to speak to you and I'm so happy we could help you.
I hope we hear from you again soon.

Avaliado com 5 de um total de 5 estrelas

Dave at his team at Southend store

I regularly use the Southend store although i do not live locally, Dave it always so helpful, nothing is ever too much trouble and the work is always carried out to a high standard.

Thank you!

16 de setembro de 2024
Avaliação não solicitada
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Resposta da Mallard Jewellers

Laura, thank you for a great review, Dave and our team in Southend will be very pleased. I hope we can be of help to you again soon.

Avaliado com 5 de um total de 5 estrelas

Served by the amazing Rachel in Peterborough

We visited your Peterborough Store today and if the lovely Rachel is an example of the exemplary standard and calibre of staff in your employ then you are to be highly recommended and applauded. She is a super star and represents your business amazingly - employee of the month nomination!!

15 de setembro de 2024
Avaliação não solicitada
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Resposta da Mallard Jewellers

Thank you Wendy for an amazing review. Your kind words will be seen by my colleagues in Peterborough and I'm sure Rachel will be very pleased. We look forward to seeing you again soon.

Avaliado com 5 de um total de 5 estrelas

Ordered online

Ordered a watch online for a very fair price. The watch was delivered very quickly, well packaged and with all papers and box as described. The watch itself is in nigh on immaculate condition despite being sold as secondhand.

The website was easy to use and the photos were clear in the detail.

The only negative aspect of the experience is that I didn’t receive a confirmation from mallards that the order was placed. Not the end of the world, just for peace of mind when dealing online.

Overall very pleased with the swift delivery and the product. I would definitely use this company again.

Thank you

13 de setembro de 2024
Avaliação não solicitada
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Resposta da Mallard Jewellers

Thank you for your 5 star review on our internet service, we really appreciate this and your honesty regarding the confirmation email. We welcomed you bringing this to our attention, as from our communications with you, a small system fault was discovered and repaired, so thank you, we should no longer have this issue and once again my apologies to you.
We look forward to being of help to you again soon.

Avaliado com 5 de um total de 5 estrelas

Excellent Service

I took my wedding ring in for repairs at the Ilford branch and was very impressed with the end product... Not only was it repaired and resized, it was polished and looked like new. Also too my kids chains to be detangled and fixed and this was also done prefessionally. Now the staff... "AMAZING".. Very professional, polite and were a great help.. Big thank you to Ellie, Amy and Dawn...

1 de agosto de 2024
Avaliação não solicitada
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Resposta da Mallard Jewellers

Diokpa, thank you for your excellent review. Lovely to hear your experience of our staff and repair service. My colleagues will be very pleased you're happy. We look forward to your next visit.

Avaliado com 5 de um total de 5 estrelas

Judith at Nottingham shop was so…

Judith at Nottingham shop was so helpful in helping me choose.

14 de junho de 2024
Avaliação não solicitada
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Resposta da Mallard Jewellers

Thank you for a great review. Judith will be pleased you are happy and we hope to see you again.

Avaliado com 5 de um total de 5 estrelas

Silver delight!

Having purchased a gorgeous silver chain from Mallards Southend, I would like to pass my appreciation to the staff in the store. Not only am I delighted by the jewellery, but equally with the respectful and professional attitude of the staff. I fully recommend the company to anyone who requires a trustworthy jeweller.

29 de agosto de 2024
Avaliação não solicitada
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Resposta da Mallard Jewellers

Su, thank you for a delightful review. So pleased we could be of help to you and we look forward to your next visit.

Avaliado com 5 de um total de 5 estrelas

SUPERB

I bought a ring from Mallard Jewellers in Nottingham on 21.8.24, the service I received was nothing short of superb, Judith went “over and above” and so did the other staff, to look for a ring that was in my size and the design I was looking for, I wanted this ring to wear at my upcoming wedding and needed the right size as I was short of time to get it sized ready for my wedding day, they literally went through all the rings they had, I left with the most perfect ring.
The customer service was excellent, you should be so proud that you have staff of this calibre working for you, well done ladies you made my day.

21 de agosto de 2024
Avaliação não solicitada
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Resposta da Mallard Jewellers

Thank you so much for a superb review. My colleagues in Nottingham will be very pleased and we hope you had the perfect wedding day. We look forward to seeing you again soon.

Avaliado com 5 de um total de 5 estrelas

Ilford Branch

Ilford Branch: extremely helpful staff, went above and beyond to assist in the purchase of beautiful item.

27 de junho de 2024
Avaliação não solicitada
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Resposta da Mallard Jewellers

Thank you Mrs Skoric, for your 5 star review. It's much appreciated and we're so pleased you are happy. We hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Emma from the Leicester…

Emma from the Leicester store was amazing she picked our my perfect new engagement ring to match my wedding ring. She was such a lovely person !! If everyone was a little like Emma the world would be an amazing place. Thanks again Mrs Mistry

8 de agosto de 2024
Avaliação não solicitada
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Resposta da Mallard Jewellers

Sian, thank you for your amazing review. We agree Emma is lovely and we're so pleased you had a great experience. We look forward to seeing you again soon.

Avaliado com 5 de um total de 5 estrelas

Impeccable Service

I can only say all these 5* reviews are absolutely correct. I bought a watch on line through the Ilford branch and the service I received from Sarah and Andrea was honestly first class. It is amazing to see that all the other Mallard branches are also providing the same level of service. I'd love to know the secret of their recruitment process because they are obviously doing something right !! Again, thanks for a seamless purchase and for all your patience and help. Do not hesitate to deal with these guys.

7 de agosto de 2024
Avaliação não solicitada
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Resposta da Mallard Jewellers

Thank you for your lovely review Rowland, it too was a pleasure for us to help you. We pride ourselves on our customer service and are very grateful when our customers leave reviews like yours. We hope to hear from you/see you again.

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