Did not recieve my order, spent over £130 on trainers and they never arrived. After raising this with them i was told to wait while they do an investigation. Currently waiting 5 days and no update at... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I have bought 4 different pairs of trainers over the last 2 years. The quality is amazing. The box. The extra laces. Shoe horn and Bags all included. I recently had a problem with a pair. I spoke to s... Ver mais
A empresa respondeu
Great quality and look perfect. I’m in Australia and had no problems with delivery - came within a few days. Very happy.
A empresa respondeu
Afternoon “too you the mallet team”jst a quick “one I’ve done my home work on yourself 🧐 & I like what was described & delivered by,one proud weary of mallet designed .
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Mallet London is a luxury footwear brand committed to innovative design and exceptional craftsmanship. Founded in 2015 to redefine the luxury trainer market, Mallet combines high-end materials with distinctive style, making aspirational luxury accessible. Rooted in London, Mallet’s designs are inspired by the city’s dynamic culture, with styles named after iconic streets and neighbourhoods. This connection reflects the brand’s journey from its London origins to becoming a recognised leader in modern luxury footwear and clothing.
Informações de contato
London, Reino Unido
- team@mallet.com
- mallet.com
4,1
Muito Bom
1 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da MALLET
Thank you Jacob for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Resposta da MALLET
Thank you Karen for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Resposta da MALLET
Thank you Jason for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Resposta da MALLET
Thank you Paul for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Company fab loved the finishing touches…
Company fab loved the finishing touches like replacenent laces and shoe horn makes this experience far superior than other stores thank u
7 de dezembro de 2025
Resposta da MALLET
Thank you Sylvia for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Love these trainers my third pair
Love these trainers my third pair. Great quality, look cool Got them at a great price in the sale. Very happy with my latest pair
7 de dezembro de 2025
Resposta da MALLET
Thank you Neil for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Mallet is a very nice and big brand
Mallet is a very nice and big brand, its products are very amazing and stunning you can’t go wrong in shopping with it you will have a very good experience when you shop with it
23 de novembro de 2025
Resposta da MALLET
Thank you Muhammad for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Resposta da MALLET
Thank you Emma for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Brilliant quick delivery and perfect…
Brilliant quick delivery and perfect quality
29 de novembro de 2025
Resposta da MALLET
Thank you Wayne for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Quality product
29 de novembro de 2025
Resposta da MALLET
Thank you Mr Dracup for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
I have not received my order
6 de dezembro de 2025
Resposta da MALLET
Hi Aimee,
Thank you for taking the time to provide us with your feedback and we are saddened to hear what has happened. Please reach out to the team on team@mallet.com with your order number and we will look into the situation for you.
Wishing you a lovely rest of the day,
Mallet
5 * service
Only took a couple of days to arrive, they are the best shoes I’ve brought so comfortable.
28 de novembro de 2025
Resposta da MALLET
Hi Matthew,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
DPD not great!
Bought a pair of shoes on the Black Friday sale. Unfortunately DPD don’t know how to use a ring doorbell & just knocked the porch door. I work nights so missed my delivery twice apparently. I then received an email to say my order was being returned & refunded (still awaiting refund) I then had to order again & pay full price! Not a great experience
5 de dezembro de 2025
Resposta da MALLET
Hi,
Thank you for taking the time to provide us with your feedback and we are saddened to hear what has happened.
We use DPD tracked secure pin code service. If the delivery fails, you must reschedule within 24 hours via the DPD website, otherwise it will be returned to us for a refund minus the postal costs as we have shipped correctly.
If you can show that the delivery was not attempted please reach out to us on team@mallet.com and we will investigate the situation for you.
Have a lovely rest of your day!
Mallet
It was the delivery unfortunately
It was the delivery unfortunately, they didnt even attempt to deliver (ring doorbell doesn't lie ) I love mallet trainers but ill never buy again as DPD are the worst delivery company ever
28 de novembro de 2025
Resposta da MALLET
Hi there,
Thank you for taking the time to provide us with your feedback and we are saddened to hear what has happened.
We use DPD tracked secure pin code service. If the delivery fails, you must reschedule within 24 hours via the DPD website, otherwise it will be returned to us for a refund minus the postal costs as we have shipped correctly.
If you can show that the delivery was not attempted please reach out to us on team@mallet.com and we will investigate the situation for you.
Have a lovely rest of your day!
Mallet
Resposta da MALLET
Hi Mark,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Still waiting on a refund after…
Still waiting on a refund after returning the trainers i’d purchased. Over a week since I returned the items.
28 de novembro de 2025
Resposta da MALLET
Hi Keiran,
Thank you for taking the time to provide us with your feedback and we are saddened to hear what has happened.
Please reach out to the team on team@mallet.com and we will check the progress on you refund, however please also note the refund times quoted on our website as this is our busiest time of the year.
Wishing you a lovely rest of the day,
Mallet
Great trainers delivered in two days…
Great trainers delivered in two days and great service
28 de novembro de 2025
Resposta da MALLET
Thank you Beverley, for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Resposta da MALLET
Hi Rachel,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
10 days to wait for processing a…
10 days to wait for processing a refund, then 5 days to go into bank! There quick enough taking your money!
23 de novembro de 2025
Resposta da MALLET
Thank you Harry for taking the time to provide us with your feedback and we are saddened to hear what has happened.
I have looked into the order number against this review. I can see this was delivered on 28th November but no return has been raised by you? If you would like to reach out to the team on team@mallet.com with the order number you are referring too, we can look into this.
On a separate note, due to peak season, we are quoting upto 10 working days for all returns to be scanned in and processed but we are working hard to reduce these times.
Have a lovely rest of your day!
Mallet
Fantastic service really happy with the…
Fantastic service really happy with the packaging with the trainers I recieved
28 de novembro de 2025
Resposta da MALLET
Thank you Terry for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
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