Unbelievable quality of trainers and clothing highly recommend Cleens. I get stopped and asked what make trainers I’m wearing. The fit and style are perfect with any outfit. Just bought my 1st item of... Ver mais
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Veja o que dizem as avaliações
Ordered some shoes from here, the quality and comfort of the shoes firstly is outstanding. The shoes are perfect with any fit ( tracksuit bottoms or jeans ). If anyone is wondering whether to order fr... Ver mais
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Great experience everytime i order, trainers are next level and comfortable and now they just released the clothing i cant wait for the t shirts to arrive ive ordered and to get my summwe fit on.. cus... Ver mais
A empresa respondeu
I purchased the Ace Sneaker in size 43.5 EU in beige from the Cleens website. The shoe is crafted from very high-quality leather. The sole also feels sturdy and premium. Overall, with its chunky lacin... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
At Cleens we believe well-designed, high quality products should be accessible to everyone. In 2021 we launched with a simple goal: to deliver expertly crafted attainable footwear; with a dedicated focus on creating timeless classics, with attention to detail in every step.
Informações de contato
Reino Unido
- customerservice@cleens.com
- cleens.co.uk
4,2
Muito Bom
8 mil avaliações
Respondeu a 99% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great customer service when required
Great customer service when required. Excellent quality shoes
30 de abril de 2026
My experience was fantastic and they…
My experience was fantastic and they are a very good Trainer probably the Best Trainers I've had for a long time and they are well worth the Money I do like Cleens and I would Advise people and Customers to get a Pair!!
30 de abril de 2026
Quality and comfort of the shoes are 10/10
Ordered some shoes from here, the quality and comfort of the shoes firstly is outstanding. The shoes are perfect with any fit ( tracksuit bottoms or jeans ). If anyone is wondering whether to order from here then don’t hesitate, you won’t be disappointed!
1 de agosto de 2025
Avaliação não solicitada
Resposta da Cleens
Amazing to hear this feedback, Bradley! We're so pleased you're impressed with your Cleens. Thank you for taking the time to leave us a review. 😎
Resposta da Cleens
We're glad to hear you're impressed with your Cleens, Ryan! Hope to see you shopping with us again soon. ⭐
Cleens Customer Service
Jason from customer service was quick to respond and addressed my query straight away with no issues. A really polite person with top customer service
8 de maio de 2026
Avaliação não solicitada
Resposta da Cleens
We're pleased to hear that this issue was resolved for you by our Customer Service team, specifically Jason. We'll be sure to pass this feedback on to the team, Adam! Hope to see you shopping with us again soon. 🙌
Excellent service
Excellent service, kept me up to date with everything and was delivered on time
2 de maio de 2026
Resposta da Cleens
Brilliant to hear you're impressed with the service we provide here at Cleens, Tanya! Thank you for taking the time to leave us a review. 🙏
Excellent service !
Amazing shoes, very good quality and excellent service, they helped me get a refund straight away instead of an exchange and it was really quick and easy to do, a very helpful team !
10 de maio de 2026
Avaliação não solicitada
Resposta da Cleens
We're pleased to hear our Customer service team were a great help in resolving this issue for you, Sam! Thank you for being such a valued customer of Cleens. ⭐
Unbelievable quality of trainers
Unbelievable quality of trainers and clothing highly recommend Cleens. I get stopped and asked what make trainers I’m wearing. The fit and style are perfect with any outfit. Just bought my 1st item of clothing the Cleens bird T-shirt wow amazing quality and fit. The service and communication from the team is the best I have ever experienced. Can’t wait for the next drop already.
10 de maio de 2026
Avaliação não solicitada
Resposta da Cleens
Amazing to hear this feedback, Steve! We're so pleased you're impressed with your Cleens and clothes. Hope to see you shopping with us again soon. 🙏
Great experience everytime i order is fantastic and so helpful
Great experience everytime i order, trainers are next level and comfortable and now they just released the clothing i cant wait for the t shirts to arrive ive ordered and to get my summwe fit on.. customer servixe when
9 de maio de 2026
Avaliação não solicitada
Resposta da Cleens
Fantastic to hear you are impressed with your Cleens clothing, Charlie! We appreciate you taking the time to leave us feedback. 😎
Just can't fault the service with…
Just can't fault the service with delivery the following day after ordering.
1 de maio de 2026
Resposta da Cleens
We're so pleased that your order arrived quickly, Desmond! Hope to see you shopping with us again soon. ⭐
Resposta da Cleens
It's great to hear you're impressed with your Cleens, Jack! Thank you for taking the time to leave us a review. 🙌
Returned a pair of shoes due to…
Returned a pair of shoes due to incorrect size. Replacement of 7.5uk confirmed. Heard nothing and message this morning no longer have the 7.5uk size in stock however did on the return. This was my 6th order with cleens. No value, also to add my first two pairs both damaged and they did replace extremely quick! Great customer service as a first time customer however soon as you are hooked it quickly disappears. Will not be returning to this brand in the future.
24 de abril de 2026
Resposta da Cleens
Hi Tom,
Thank you for your review and we're so sorry to hear that your exchange item was unavailable at the time your return was processed.
Upon looking into this I can see that you have been in contact with a member of our team regarding your return.
Our team advised that, in order to put this right for you as soon as possible, a refund was processed in full to the account of your original payment method.
Funds will be visible in your account within the next 1-3 days.
As a gesture of goodwill our team also offered you a free delivery discount code for your next order.
We're so sorry for the disappointment caused here and we would like to take the time to thank you for being a valued customer of Cleens.
- TEAM CLEENS
Brilliant products
Been buying from cleens for a couple years now and cannot fault the quality at all, brilliant products!
8 de maio de 2026
Avaliação não solicitada
Resposta da Cleens
Love to hear this, Jordan! Thank you for being such a valued customer of Cleens. 😎
Was very easy to order and I’m really happy with the shoes I got as the quality is amazing and the comfort is perfect
Was very easy to order and I’m really happy with the quality of the shoes and how comfortable they are
8 de maio de 2026
Avaliação não solicitada
Resposta da Cleens
We're pleased to hear you're impressed with the quality of your Cleens, Ronaldo! Hope to see you shopping with us again soon. ⭐
Cleens are very good value for money.
Cleens are very good value for money.
8 de maio de 2026
Avaliação não solicitada
Resposta da Cleens
Amazing to hear this feedback! Thank you for taking the time to leave us a review. 🙏
Excellent quality shoes
Excellent quality shoes. I have 5 pairs. Also excellent customer services and delivery is quick
7 de maio de 2026
Avaliação não solicitada
Resposta da Cleens
Thanks Thomas for being a valued customer of Cleens, we appreciate the support🤝
Well it’s been over a week for delivery…
Well it’s been over a week for delivery when you said next day delivery and still haven’t had no update so need the change the next day delivery as it’s not true as I still haven’t received my shoes yet
30 de abril de 2026
Resposta da Cleens
Hi Harry,
Thank you for your feedback.
We're so sorry to hear that your order hasn't been delivered as expected!
I can assure you that this is not reflective of our usual standards and we're eager to put this right for you.
As previously discussed, this matter was raised with the relevant team to investigate the delivery of your order further. We have received confirmation that sadly, your parcel has experienced an issue in the courier network.
Not to worry, in order to put this right for you as soon as possible we would like to arrange a replacement to be dispatched to you as a priority.
Once dispatched, you will be sent a tracking link where you can keep an eye on your parcel's journey directly on the courier's site.
Please kindly respond to our email at your earliest convenience and we will get this sorted for you.
I hope to hear from you soon.
- TEAM CLEENS
Terrible experience I bought the aero…
Terrible experience I bought the aero runner onyx in black they arrived and I immediately noticed that the suede was very damaged as they were already damaged the suede spray and brush I usually used just made matters worse. Very disappointed threw them in the charity bin the next day.
30 de abril de 2026
Resposta da Cleens
Hi Sebastien,
Thank you for your feedback - we are always keen to improve our products and services.
We're really sorry to hear that your order arrived in this condition. Please be assured that this is not a regular occurrence here at Cleens.
A member of our team has reached out to you via email in hopes to put this right for you as soon as possible, please kindly respond to this email at your earliest convenience.
We hope to hear from you soon.
- TEAM CLEENS
Very pleased with my delivery and the…
Very pleased with my delivery and the item that I bought
29 de abril de 2026
Resposta da Cleens
We're happy to hear you're pleased with your order Paul🙏
Absolutely terrible service from…
Absolutely terrible service from Cleens. I came across an advertisement on Instagram and thought their designs were very nice. I ordered Layup Viper, they arrived slightly worn and a little big so I requested an exchange. The second pair came again slightly worn and not brand new. The person I was speaking to on Instagram apologised advising this is not a common thing and offered to make things right. I reluctantly requested another exchange for the same size now ensuring it was a brand new pair. The third and final pair came slightly worn. Great designs, appalling service and quality.
18 de abril de 2026
Resposta da Cleens
Hi Vinny,
Thank you for your feedback. Firstly we'd like to sincerely apologise for the upset caused here.
I can assure you that this is not reflective of our usual standards and we agree that this is in no way acceptable.
Please be assured that this matter has been escalated to the relevant team to review further and we will be taking steps internally to ensure that this does not happen again.
I can see that a member of our customer service team has been in contact to confirm that your refund for your return has been processed in full to the account of your original payment method.
We hope that this matter has now been resolved for you and want to take the time to thank you for being a valued customer of Cleens.
- TEAM CLEENS
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