Malmaison Hotels Avaliações 142

Stayed in the Newcastle hotel. nice accommodation but room service was a bit slow. Nice coffee bar as well

Stayed in their Dundee hotel for a last minute wedding and couldn't be happier with the place, really lovely.

My first time visiting Dundee and I had a great time.

Good hotel for a good price. Staff is friendly and helpful. Food good

I stayed at Malmaison Birmingham and Glasgow, both experiences were great. Staff is very nice and polite, rooms clean and food yummy.

My husband and I stayed overnight on a dinner, bed and breakfast offer in the Malmaison in Glasgow for our wedding anniversary in October and it was fantastic.

Sadly our holiday to the Isle of Lewis to try and glimpse the northern lights was cancelled however we purchased their DBB offer and we couldn't have been happier. The meal was very nice, the cocktails are fantastic and the staff were curtious, professional and friendly.

We enjoyed this so much that we are planning another visit again soon. We still have a number of cocktails we want to trial. :)

I have been in contact with the staff at Malmaison Brighton trying to negotiate a refund of a voucher as they are not offering the service I initially bought it for, and have not offered to extend the voucher for the time they have been closed during covid. The staff are extremely unhelpful, very slow to respond and it seems they are trying to hold onto my money for as long as possible - hence the painfully slow email correspondence. I have been directed backwards and forwards between departments for months with no success or any sort of solution being offered. Would not ever recommend them to anyone or choose them for any dining/hotel experience.

Had an amazing stay over the weekend. Our room was AMAZING with a fantastic view. We checked in around 3.30pm and was attended to by Dave. (What a credit to to The Mal) What a lovely man! I was listening to his previous check in & he was full of knowledge, nothing was to much for him. Our check in was just the same. Had an absolute beautiful 3 course meal ( the prawn starter I would highly recommend ) .Had a peaceful nights sleep which was well needed. Breakfast however was a little busy. But none the less was tasty. Teezy? Was fantastic for our breakfast and could not do enough for us!! Again what a credit to the hotel. Well done Malmaison. Keep your good staff!

I booked this for my wife's significant birthday as I wanted something different. It was expensive at £821 for two nights including breakfast & dinner one night but it had loads of character and in a central location.

The good:
Nice hotel in well converted prison. Lots of original features & character. Central location. Easy access to on foot to city centre, shopping & railway.

The let downs:
Prior to arrival, I had to phone to book parking as there was no way to do this on the website when booking the room. On arrival, the receptionist wanted to charge me £101 but didn't know what for when I quizzed her. I knew I had to pay for the parking but that should have been £57 for two nights. In the end, it was decided that I should pay for the parking on check out. Apparently, my booking hadn't been loaded onto the system properly.
As I had prepaid for dinner in the hotel, I asked the receptionist what that meant - was it a special menu we had to choose from? What about wine - a special wine list? The receptionist didn't know the answers so after checking if we could eat at the restaurant either night, we decided to go to our room & sort out the dinner questions in the restaurant later.
On arrival to the room (129), the room was pleasant and other than a couple of short & curlys in the basin (yuk!), seemed well appointed with everything you'd expect in a 4* hotel.
We opted to have dinner in the restaurant on our first night so wandered down to the lower level at approx 7:20pm. On arrival in the restaurant, it became apparent it was very busy and we should have booked a table. It would have been useful if the receptionist had mentioned that when we checked in.
We were given a table but asked if we'd mind vacating by 8:30pm. We said OK as long as they could serve us promptly. Dinner service was not bad considering but the staff were clearly very busy and understaffed. As a result, we had starters and mains although my side of chips didn't arrive until after I'd finished my main so I ended up having a plate of chips on their own. The salt cellar on our table & the next table were both empty so we went without rather than worry about it. Again, the staff didn't seem to know what the pre-booked dinner deal meant so we were advised to book it to our room and sort it out on check out. We ran out of time for desert as it was now 8:30pm so we retreated to our room for the night. On the up side, the food that we did have was amazing!
It then became apparent that the room I'd booked (a superior double cell) only had a double bed. This was surprising given the cheaper rooms all had either queen or king size. I'm 6'4" so this makes for an uncomfortable night for both of us because I end up sleeping diagonally which doesn't leave much room for my wife. The second night, we solved this by extending the bed with a chair & cushions so it was much better but not ideal.
Other things about the room: Nice waterfall power shower but controls were very sensitive so was difficult to get just the right temperature. The shower stopped after a few minutes then restarted a few seconds later. We quickly got used to the fact when it stopped it came back freezing cold then boiling hot before the temperature stabilised again. The shower was also fixed height which was only just OK for me without having to duck. In the bathroom there was also an exposed wire sticking out of the wall under the wash stand. Hopefully it was disconnected but I didn't poke it to find out. Also, the towels had a hint of deep fat fryer smell to them. In the bedroom one of the power sockets on the wall was also loose. A number of lights in the room didn't work but there were enough that did so it wasn't really an issue.
There was also a smell of drains when the bathroom door was first opened after being shut all night.
The next morning, breakfast was very disappointing. Lots of items on the buffet were low or ran out and when refreshed, there was a rush of bodies stocking up quickly before they ran out again. To be honest, we had a much better breakfast at a Holiday Inn Express where we paid less than 10% of the price for a room including breakfast. Service was slow (45 mins for tea & toast after multiple reminders) and no mention of hot food until we asked if we could have a menu.
The final morning of our stay & breakfast was much better and more relaxed. The waiter even apologised for the service the previous morning and the evening that we ate in the hotel.
It's a nice hotel but it's let down by the staff. Not anything against any of the staff themselves. They were all polite and helpful however they could obviously do with more training & more staff to run this hotel.
When we checked out, we paid for the parking but refused to pay the optional service charge for the dinner that had been added automatically. The poor receptionist had only been there a week so I didn't feel it appropriate to answer anything other than "fine, apart from the service in the restaurant", when she asked how our stay had been. I would have contacted Malmaison directly with the content of this review rather posting it here if there had been a contact us button or similar on their website but I could not find such a button or link.
In summary, this could be a great hotel but it is currently vastly overpriced and under staffed.

By far the best hotels around. Not cheap but I love them they are beautiful Xx

It is not a cheap hotel this, but well worth the money! Breakfast is a awesome and the hotel and staff are so well presented. Room is amazing 😉. Would stay here again for sure, the only negative would be the cost of parking as the hotel uses the Mailbox car park. The Malmaison Birmingham hotel is probably the best hotel in the area (having stayed at the Radisson and Hilton). Whilst more expensive (when we looked) this hotel was worth the money and has character and charm which the other hotel chains do not have. Would love to stay again and may try the London one off the back of such a stay.

>VERY POOR CUSTOMER SERVICE **Brighton**

I booked an afternoon tea for a baby shower and paid a £10pp deposit. This was asked for when we booked and I was told they would then send paperwork with confirmation.... this was never sent.

Unfortunately we had to cancel the baby shower as baby turned up 10 weeks early so mum and baby would be staying in hospital. I gave 4 weeks notice thinking was plenty of time for them to fill the space but when I didnt get a reply after a 3/4 days I resent the email and after a few more days got a reply saying I couldn't cancel as it was a non refundable deposit....I was never told this when booking and never received paper work with T&C or confirmation.

I was then made to feel like I had to rebook and give a date straight away other wise I wouldn't get my money (£140) back.... How can I rebook when we dont know how long mum and baby would be in hospital for, they may be in upto 8 weeks! I wasn't even offered a voucher credit to book when was convenient. I had to wait another week for a reply from the events team and only got a reply after I called up from my holiday abroad to try speak to a manager. I was getting concerned as we now only had 2 weeks till the date and meant less time for them to fill the space and we still was no closer to working out what could be done.

I finally got told they would refund my money but had to wait 2 more weeks till the end of the month. We are now on 7th August and still not received any money. Was told this morning it would be looked into and would get back to me asap but not heard back since.

The customer service has been awful not one apology, No compassion or understanding giving the situation.

Malmaison Edinburgh. Superb hotel and restaurant, we went in January and received amazing deals on the restaurant in the hotel- Chez mal, the food in the restaurant is in my top 5 favourite meals I’ve had in the uk. Thank you for such a wonderful experience. Hopefully one day we will return.

Malmaison, Belfast- amazingly good. Accommodation so comfortable with lots of intriguing differences. Food and drink superb, with luxury velour seats which my wife enjoyed stroking! The staff were all so friendly& took pride in this wonderful place. Thank you . Holly, a waitress at the hotel was a real professional. The quality of the staff was superb

stayed 2 nights over xmas rooms were ok however despite asking for a nice view and called before to ask as my daughter in law had not been to liverpool before they were left looking at a car park and bins !! i just had the car park !
xmas eve / night kept awake by drunken people in corridor then a full on argument in a room nearby then just when getting sleep fire alarm went off 3 times at 6 am xmas morning (told on chking out was from flat above ) no apology nothing !!! breakfast was robbery £18.95 i expectede better.
all in all i stay in liverpool about once a month but wont stay here again lots of better hotels that cost less !!

Regular visitor to Malmaison Leeds. Can’t praise everyone connected with this hotel enough. On the back of the service received, I have made Malmaison top of my list of hotels when travelling across the UK. Cool place to stay. Little things differentiate great brands from others. Malmaison is a great brand. Love the shower gel. Joined the Malclub. Would like to see a loyalty scheme introduced though for regulars!

We have just returned from the Malmaison in Oxford following a two night stay. The hotel (a converted prison where the rooms are the cells) is a very funky place to stay. The location is excellent and the staff are all very helpful and friendly but (and it's a BIG BUT) there were just too many other things wrong to give it a decent rating.
Our room (and bathroom) were very cold (it was not a 'cell' room, for reasons that will become apparent shortly) and despite asking on two occasions for something to be done about it, it remained cold.
On both nights we were woken up by the astonishingly loud automated emergency warning system in the room which boomed out: "ATTENTION, ATTENTION. AN INCIDENT HAS BEEN REPORTED - PLEASE STAND BY FOR FURTHER INSTRUCTIONS"
As you might imagine, not only did this do it's job wonderfully (it would have woken a dead person!) but it put the fear of god into us.
We sat bolt upright in bed, waiting for the gunfire/explosion/fire with our hearts banging and wondered what the hell to do. We had just decided to dress and evacuate the hotel when the warning system once again boomed out: "ATTENTION, ATTENTION. ALL CLEAR, ALL CLEAR". As if this wasn't a sufficiently traumatic experience the whole thing was repeated again 15 minutes later! Adrenaline saw to it that the remainder of the nights sleep was anything but restful! The following night (Saturday) we had a repeat performance "ATTENTION, ATTENTION....." I'm sure you get the idea of just how horrid it was by now.
The 'reason' was do with an incident caused by a very large party which had booked out pretty well every room in the hotel (the reason why we didn't have a 'cell' room). Not only would it have been nice to know this at the time of booking (we would have found another hotel) it also meant that all of the seating in the bar and other areas throughout the hotel was 'booked out' to the private party.
The following night there was wedding party booked in and once again the same facilities were 'booked out' for the use of the private party (and once again a private party was responsible for triggering the emergency warning system).
The cost of the room for two nights was around £600.00 - a price which we thought included breakfast but in fact this was an additional £70.00 for the two of us). We also booked the hotel car parking (an additional £27.50 per night), which turned out to be valid only until 12 noon on the Sunday when the car had to be removed, whereas the commercial car park just across from the hotel was £25.00 for 24 hours.
We complained (politely) on checking out and were offered a voucher to stay at another Malmaison. When we said how unlikely this would be and how disappointed we were with the whole experience, our bill (which was £725.00) was eventually discounted by £100.00.
So: £625.00 for a cold, unremarkable room, with two nights of waking-up in abject terror thrown in, and with no access to the hotel's most iconic spaces.
Honestly, two nights in the cells at the local nick might have been more preferable - we will not be going back.
Peter

One of the best hotels that I have stayed in ! Will defiantly be back !

Nice rooms, friendly frontdesk staff and good location in Aberdeen, however bar and restaurant services is rather poor. Long wait for food and when arriving wrong order, ending up giving up on lunch and drinks.

The room was amazing and the staff were excellent and really attentive. Highly recommended.

Stayed at the malmasion hotel on the quayside in Newcastle Upon Tyne for one night just over a year ago. We ate at the restaurant inside it. The staff were professional and friendly the food was amazing. Not gunna lie it is quite expensive to stay/eat there but totally worth it as a treat for a special occasion.