I bought a beautiful soft coverlet and two pillow covers from Manchester Factory about a month ago. The goods arrived promptly and well packaged in pristine condition. I love this coverlet. It is p... Ver mais
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Veja o que dizem as avaliações
Easy website to navigate and lots of options. I was kept in the loop about shipping and given updates. Didn't wait long for my package to arrive.
Terrible experience, better to buy from Amazon for drop shipped poor quality Manchester. Item pilled and not as described. Refund request ignored until ACCC involved. Refund has been given but less G... Ver mais
A empresa respondeu
Amazing service & amazing purchases - 2 summer comforters & latest purchase is a snuggle fleece comforter in mocha. I still use a doona (without the cover) as I come home late at night & live in a ve... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Manchester Factory is a family-owned business dedicated to providing high-quality, affordable bed linen, homewares, and manchester at some of the best prices in Sydney—all from our trusted warehouse. We began our humble journey in the early 2000s from a Manchester warehouse in Alexandria, where we sold products directly out of cartons. From stocking just one brand, we’ve grown to offer over 30 brands, including Sienna Living, Linen House, Sheridan, and Tontine, as well as direct-importer brands that provide exceptional value. Over time, we expanded our operations and, after closing both our Alexandria and Marrickville retail locations, we now operate exclusively online, shipping from our large Sydney-based warehouse in NSW. At Manchester Factory, we believe in offering premium quality products at unbeatable prices. Our goal is to make luxury bedding and homewares more accessible without compromising on comfort or durability. Whether you're searching for the perfect bed sheets, quilt covers, or home essentials, we’re confident you’ll find something you love in our extensive range. Shop with us and experience the convenience, quality, and affordability that has made us a trusted name in Australian bedding for over two decades.
Informações de contato
MARRICKVILLE, Austrália
- speaktous@manchesterfactory.com.au
- manchesterfactory.com.au
4,5
Excelente
172 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great business!
Fantastic products and absolutely outstanding customer service.
Highly recommend!
26 de junho de 2025
Avaliação não solicitada
Amazing
Ordering was easy. The two comforters are absolutely beautiful! Particularly the Jungle green colour. Both are extremely comfortable and light weight which my husband and I both love.
16 de junho de 2025
Avaliação não solicitada
I bought a queen doona cover but the…
I bought a queen doona cover but the picture was different colour tried many times to send back asked for an address but never got it you did send me information to return but didn't go through
7 de julho de 2025
Avaliação não solicitada
Resposta da MF
Hi Susan,
Thank you for your feedback and for letting us know about your experience.
To assist you further, could you please provide your order number or the email address used for your purchase? This will help us locate your order and confirm you ordered from us, so we can resolve this for you as quickly as possible.
We want to ensure you receive the right support please reply here or contact us at support@manchesterfactory.com.au with your details, and we’ll follow up straight away.
Thank you,
Manchester Factory Team
Happy sheet purchaser
I bought sheets on here about a month ago. They arrived safely and on time, and I am very happy with the product and the value.
8 de junho de 2025
Avaliação não solicitada
Very Light and Warm
I bought mine last winter. It's so light I kept waking up because I thought I should be cold. I wasn't, and I've gotten used to such a light bed covering. It's warm even on the coldest winter night. I've bought one for the spare room bed - so much easier than wrestling with removing a doona to wash it.
I recently had a knee replacement and it was so much easier when getting out of bed without having to wrestle with a doona. It’s really good for older people.
12 de maio de 2025
Avaliação não solicitada
We’ve ordered a few now!
I got one to go on our bed. LOVED it. Got one for each of the adult kids. They LOVED them. Just ordered another for my son’s rooftop camper! Lightweight, warm, snuggly!!
27 de junho de 2025
Avaliação não solicitada
They are the best light weight but so…
They are the best light weight but so warm. With the sheets combined it’s the best. I have gone back and ordered the teal colour
19 de junho de 2025
Avaliação não solicitada
This is an honest and true statement by…
This is an honest and true statement by myself and now my husband and 2 daughters
I took a gamble on your product and my god it paid off.
I am so thankful it’s like a meal that hits the spot. It doesn’t overheat or under heat it’s just what we needed
Now I’ve bought 4 in total
Thank you thank you thank you
19 de junho de 2025
Avaliação não solicitada
Really happy with coverlet
Really happy with coverlet - so beautiful and perfect to sleep under in Brisbane. Bought one for my Queen and one for child’s kings single - KS is more like a double and just too wide. Bought three comforters. Very happy with the warmth without the heaviness.
3 de junho de 2025
Avaliação não solicitada
Amazing service & amazing purchases
Amazing service & amazing purchases - 2 summer comforters & latest purchase is a snuggle fleece comforter in mocha. I still use a doona (without the cover) as I come home late at night & live in a very cold state. The ‘rust’ colour is beautiful & looks great with cream accessories
6 de junho de 2025
Avaliação não solicitada
Resposta da MF
Thank you for the amazing review Sandi it means to world to us that you would take your time to help support us and give genuine feedback. We hope to see you again.
Great electric blanket so far so good…
Great electric blanket so far so good no problems very warm great product 👍
26 de maio de 2025
Avaliação não solicitada
Resposta da MF
Thank you for the amazing review Charmaine it means to world to us that you would take your time to help support us and give genuine feedback. We hope to see you again.
Easy to order and fast delivery
Easy to order and fast delivery, best of all was taking the doona off for the last time and putting my soft and cosy comforter on the bed, bliss!
19 de maio de 2025
Avaliação não solicitada
Resposta da MF
Thank you for the amazing review Diane it means to world to us that you would take your time to help support us and give genuine feedback. We hope to see you again.
Snuggle Fleece Comforter
I purchased a "Calm Lavender" Snuggle Fleece Comforter Set last month and put it on our bed, with flannelette sheets 5 days ago. To say I'm in heaven, is an understatement! The comforter is so warm and cosy but very light weight at the same time, which is great for me. I used a King Size on a double bed and it fits perfectly. Hangs down the sides, sitting about 2 cm off the floor. No regrets about this purchase - Highly recommend.
12 de maio de 2025
Avaliação não solicitada
Resposta da MF
Thank you for the amazing review, it means to world to us that you would take your time to help support us and give genuine feedback. We hope to see you again.
Terrible experience
Terrible experience, better to buy from Amazon for drop shipped poor quality Manchester. Item pilled and not as described. Refund request ignored until ACCC involved. Refund has been given but less GST which is not standard practice. Avoid if you like nice linen or Manchester. Avoid again to avoid insincere & smarmy customer service and brand.
10 de maio de 2025
Avaliação não solicitada
Resposta da MF
To those reading this review:
We have gone to great lengths to have Trustpilot verify the legitimacy of this review, but unfortunately, they have declined to request any further evidence from the reviewer. The claims made—such as us refunding "less GST"—are categorically false. Our company policy is to refund customers in full, including GST, and we do not issue partial refunds.
Additionally, we have no record of this customer or any related order. The reviewer has provided no verifiable details—no surname, no order number, and no purchase history. This account appears to have been created solely to post this one negative review, which raises serious questions about its authenticity.
It's incredibly damaging when false claims are made without accountability. We believe platforms like Trustpilot must take more responsibility in validating reviews that can harm legitimate businesses.
Our response to "Lucy" review.
Hi Lucy,
We’ve thoroughly searched our records and cannot find any order or refund request under your name. Our refund policy includes GST as standard—any statement to the contrary is simply untrue.
If you did purchase from us, please provide your order number so we can look into this properly. If not, we ask that you remove or amend your review, as it misrepresents both your experience and our business.
We take customer service seriously, but we also protect our team and brand from false or misleading claims.
5 Star Quality Products n Service at a Great Price …
5 Stars MF … A great performer…
I have purchased over time the 1500 thread count n other sheet sets, the Quilt Cover Sets, as well as Quilts n Toppers …
Always brilliant choices, quality of products n as well as quick delivery of goods …
I’m always happy with the seamless purchase platform n always look forward to my products arriving …
Cheers Sogster
11 de abril de 2025
Avaliação não solicitada
Resposta da MF
Thank you for your review!
Great product
I have found dealing with Manchester has been very rewarding as their products are very affordable and good quality. The goods come in great shape and promptly after I have placed my order. Great company highly recommend them.
5 de abril de 2025
Avaliação não solicitada
Resposta da MF
Thank you for your review!
Outstanding…
I can highly recommend these bedding products. The quality is amazing, pricing great and consistent communication.
5 de abril de 2025
Avaliação não solicitada
Resposta da MF
Thank you for your review!
Being an older person I was able to…
Being an older person I was able to navigate the purchasing process. Always a plus. The product is fantastic and delivery well done. Will definitely recommend you to people in my retirement village.
28 de março de 2025
Avaliação não solicitada
Resposta da MF
Thank you for your review!
Love my comforter!!
Manchester Factory gave me the idea to try a comforter and so happy I did. I received everything I ordered in a timely manner and the variety of Manchester on the website is fantastic.
24 de março de 2025
Avaliação não solicitada
Resposta da MF
Thank you for your review!
The product is just so very lovely.
The product is just so very lovely.
31 de março de 2025
Avaliação não solicitada
Resposta da MF
Thank you for your review!
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