Flow Learning by Mapal Avaliações 

Moira was fantastic thank you. Really helpful at each stage, knowledgeable and helped us set up and launch our platform quickly and easily

Really great service in setting up and onboarding. Moira especially has been very attentive and answers every question in an easy to understand way.

I thought this would provide my staff with a fantastic opportunity to support the inhouse learning. How I was mistaken.
1) face to face training is so much better, this was an expensive way to learn what I probably already knew.
2) It's really cumbersome to administer, we're a small business, I do not have hours of time to work out how to administer the system. I wanted something that the staff could just log in too and learn something new that was benefit to them and benefit to the business.
3) the staff hated using it, they said the answers were not always the same when different staff did same modules. I tried bribing them with wine, that couldn't tempt them to engage with it.

I asked Mapal to put me in touch with a similar size business to mine so I could see how they handled the administration, maybe I was missing something. They didn't. I wasted so much time trying to understand how it worked. I got other members of my team to get their head around it, thinking I wasn't wired the same way. They all left the session in frustration.

Steer clear unless you have loads of time to invest in it. I've wasted about £10,000 on this and got nothing in return.

Moira has been very helpful in the set up of our new platform.

We have had a very positive experience. The systems are easy to use and make it straightforward to manage and support our training processes.

One of the things we particularly value is the customer service. Moira has been extremely attentive and hands-on throughout, always available to help and making sure we get the support we need. Her approach has made the whole experience much smoother and more personal.

Overall, we are very happy with MAPAL. The systems are user-friendly, backed by excellent customer service, and have been a great support for our training needs.

Having used Flow Learning by Mapal for a number of years now I have recently been impressed by the level of customer service provided. Whilst there is a general help-desk, the addition of Customer Success Managers has greatly enhanced the overall response time and satisfaction levels. A special mention to Grant Martin who is quick to respond, professional and knowledgeable and open to propose enhancements to the system where required.

We'have a very positive experience with Mapal. The platform is a great tool for our business, but what really sets Mapal apart is the quality of their customer support.

The Mapal team is always on hand to help whenever we need assistance. Queries are dealt with quickly, and any issues that arise are resolved efficiently and with minimal disruption. It's reassuring to know that there is always someone knowledgeable available to provide support and guidance.

A special mention must go to Grant, our Customer Success Manager, who has been exceptional. Grant is proactive, responsive, and genuinely invested in helping us get the most value from the system. His professionalism, expertise, and commitment to customer success have made a real difference to our experience with Mapal.

We could not have had a better experience overall with Sam.

He is so knowledgeable, helpful and explains in everything in perfect detail to help you make decisions on what is best for your platform and teams!

Platform is easy to use, very few issues and those are often quickly resolved. Mapal are quick to respond and very helpful in assisting with plans or ideas for how to plan and carry out training.

The CS and onboarding team have been responsive, knowledgeable and quick to turn things around. Fantastic Support as a customer with multiple properties and 800+ team members on the platform.

Too many annoying videos with pathetic cheesy musak that I did not listen to, as they distracted from whatever they were trying to say.

Great onboarding experience!

Moira our Onboarding consultant was fab. Even when asking daft questions they had already covered. Really fast replies to any queries or when I had forgotten how to do something. Platform itself is great from a user perspective, covers a wide range of topics an has plenty of engagement tools. Set up was pretty simply once you got to know your way around the platform. Looking forward to our team using the platform and improving our overall engagement and compliance!

Charlotte the onboarding consultant I worked with was great. She was on top of everything and helped us get Flow set up in a very timely manner.

My experience with Maple Flow has been extremely frustrating, not because of the training itself, but because of the platform.

I received an email asking me to complete my mandatory training. However, when I clicked the link, I was taken to a homepage with no obvious way to access the assigned training. I spent over an hour clicking through every available menu and section, but I still couldn't find it.

What made the experience even more disappointing was the lack of support. There is no visible live chat, no contact form, no FAQ, and when I searched online for help, the "Contact Us" page only provided a postal address. I couldn't find an email address or telephone number to ask for assistance.

A training platform should be straightforward to navigate, especially when employees are expected to complete mandatory courses within deadlines. If users are unable to find their assigned training and have no practical way to contact support, the platform is not meeting basic usability expectations.

I hope Maple reviews both the user experience and the availability of customer support, as these improvements would save users a great deal of unnecessary frustration.

Since Mapal introduced their Studio AI module building tool I have advanced considerably with our online training portfolio. It took me no time at all to be able to create and build bespoke training solutions for our front of house, back of house and management teams. I have even stretched the Studio tool further that even I knew was possible when we purchased it - it really has been a game changer for us. Aside from Studio, Mapal has, despite a few hiccups and frustrations here n there, been my rock for managing all our compliance training and issuing of all training documentation and videos, SOPs, menus and updates etc.

Super excited to be back with Mapal, we've been extremely impressed with the onboarding experience. From the outset, Moira the team were knowledgeable, responsive and genuinely invested in helping us get the most from the platform.
The onboarding process was well structured, with clear timelines, regular communication and practical support at every stage. The training provided was easy to follow and tailored to our business needs, helping us quickly understand how to manage learning, compliance and people development effectively.
What stood out most was the level of support from the implementation team. Questions were answered promptly, challenges were resolved quickly, and we always felt supported throughout the transition.
Mapal has provided us with a professional, scalable platform that has helped streamline our training and compliance processes. The onboarding experience gave us confidence from day one, and we would highly recommend Mapal to any employer looking for a trusted learning and workforce development partner.

Flexinle allroqch

Fantastic service from start and still carrying on

Amanda was super helpful throughout the onboarding expereince. Commuicated clearly, was thorough in checking things were working accurately and made the process smooth.

Weekly calls with onboarding have allowed me to learn at a steady pace and build the platform effectively as we progress. Moira is very knowledegable, accommodating and very patient! My customer success manager, Trevor, is keeping tabs on progress closely. Trevor has been extremely helpful in managing any queries I have and supporting me with ideas and suggestions that align with our company goals.