Don't ever buy anything from this company. My valentine's day gift will arrive late. Full refund. Ok..end of story. NOT. There was a second charge of a MONTHLY SUBSCRIPTION, which somehow was secr... Ver mais
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Veja o que dizem as avaliações
The ordering process was easy. Got this to celebrate an anniversary. My partner loved the colours and framing. Very good product.
A empresa respondeu
I can't recommend Maps for Moments enough. I brought a star map for my wife as a Christmas present and unfortunately the frame was damaged upon delivery, we saw that it was due to the delivery company... Ver mais
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The fastest delivery ever, well packed including plastic cover on the frame. Unfortunately the wooden frame wasn’t of the best quality so I would suggest just buying the print if you’re looking for a... Ver mais
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Detalhes da empresa
Escrito pela empresa
Personalised Night Sky Star Maps From Our UK Website, Fast Delivery & UK Support 7 Days a Week. Buy Your Personalised Star Map Gift & Customise online. Live chat, Freephone & Fast Email Reply Support
Informações de contato
W2 Business Centre, Wellington Street,, CF11 9BE, Cardiff, Reino Unido
- 08000 23 54 52
- support@mapsformoments.co.uk
- mapsformoments.co.uk
4,1
Muito Bom
3 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent gift shopping experience
Next day delivery. Lovely unusual gift for those who love space and astronomy.
27 de outubro de 2023
Resposta da Maps For Moments
Thank you for your review Mrs Gaynor. We think that personalising a night sky poster for a loved one is such a special thing to do, and I'm so glad to hear that you agree! We hope that the recipient was thrilled with their gift. - Kim, CS
My order was delayed
My order was delayed , I called the company approximately 20 times and no response and after an email I got a response to reschedule a delivery and 2 weeks later it still has not been delivered
9 de outubro de 2023
Resposta da Maps For Moments
Thank you for your review Ben. We are ever so sorry to hear that your order has been lost while in transit with the courier. This is extremely unusual and we apologise for this. I can see that you have recently spoken with customer service to find a solution, and that a new order is on its way to you. A member of our team will be in touch shortly to see if there is anything further we can do to assist. - Kim, CS
Great anniversary gift
Got it as an anniversary present, my partner loved it! The print and design is wonderful.
23 de outubro de 2023
Resposta da Maps For Moments
Thank you for your review and a happy anniversary to you! We love hearing about how our personalised star maps are used as gift ideas, especially when they're received so well! - Kim, CS
Definitely worth it
Really quick shipping, great quality, it arrived right in time for the anniversary of the date I chose, and it made my girlfriend so happy so it’s so worth getting
6 de outubro de 2023
Resposta da Maps For Moments
Thank you so much for sharing your wonderful experience with us Josh! We're thrilled to hear that everything went smoothly and that your star map arrived right on time for your special anniversary. Making your loved one happy is what it's all about, and we're delighted that you chose to do that with your very own Maps for Moments! - Kim, CS
Beautiful item and very fast delivery
Beautiful item and very fast delivery. Thank you!
19 de outubro de 2023
Resposta da Maps For Moments
Thank you for your review Sarah! You're very welcome! We're thrilled to hear that you're pleased with your purchase and that it arrived promptly. Thank you for choosing us to create your personalised night sky poster. - Kim, CS
Lovely memory and keepsake
Lovely memory now on our wall to remember forever. Looks great and love that you could choose different colours to match decor
10 de outubro de 2023
Resposta da Maps For Moments
Thank you for your review Emma. We're thrilled to hear that you're enjoying your Maps for Moments! It's wonderful to know that it not only adds a lovely touch to your decor but also holds sentimental value. The option to choose different colours for customisation is definitely a fantastic feature that we love too, so we are glad to hear that you agree. - Kim, CS
The star map gift bought soo much pleasure and comfort to the recipient!!
The star map bought soo much pleasure and comfort
12 de junho de 2023
Resposta da Maps For Moments
Thank you for your review. At Maps for Moments we strive to create products that can be enjoyed by everyone and we're delighted that we could provide you with a gift that exceeded your expectations. - Kim, CS
A great gift for Wedding Anniversaries
A great gift for Wedding Anniversaries. I believe I have ordered 3 so far!
13 de junho de 2023
Resposta da Maps For Moments
Thank you for your review and repeat custom Gail! We think personalising a night sky poster for someone is a beautiful gift idea. Thank you for returning to us each time you wish to create a unique and thoughtful gift. - Kim, CS
Not happy with delivery
Ordered item at beginning of June, was to be delivered within 3-7days still.not here
Needed for a birthday gift on 23 June, still not here, have had to buy another gift. Ordered 5th June to have ot well in time. Very disappointed
4 de junho de 2023
Resposta da Maps For Moments
Thank you for your review Nicki. I'm ever so sorry to hear that your order experienced a delay in transit while with the courier. I can see that you have been in contact with our customer service team who have arranged for a second package to be sent out to you and that a delivery had taken place since. A member of our customer service team will be in touch with you shortly to see if there is anything further we can do to assist you with your order. - Kim, CS
Fantastic: 4 stars
Absolutely love the prints, really good quality, and delivery was faster than I expected. Made a great present and the recipient loved them. Would have given 5 stars only I ordered them with the frames and when they arrived the frames were chipped so I had to get new ones, but other than that I was really happy and would order again!
25 de maio de 2023
Resposta da Maps For Moments
Thank you for your review Niamh! I'm glad to hear that you loved Star Map prints and that they were of excellent quality. It's great that the delivery was faster than expected and that the recipients were over the moon with their night sky gifts as well. I'm sorry to hear about the chipped frames. Please feel free to reach out to our friendly customer service team with any photos of the frames you may have and they will be happy to assist you further. - Kim, CS
Excellent support and communication-…
Excellent support and communication- slow postage
12 de maio de 2023
Resposta da Maps For Moments
Thank you for your review Mathew. I'm so glad that we were able to assist in such a timely manner - I hope that your Night Sky gift was everything that you wanted it to be when it arrived!
Lovely gift
Lovely gift, got three of these star charts for my Mother representing her children’s date and place of birth.
Mother is delighted with them.
12 de maio de 2023
Resposta da Maps For Moments
Thank you for your review Jane. We really do think that dedicating a night sky poster is such a unique and special way to celebrate and remember those special moments in life. I'm pleased to hear that your mother is over the moon with her unique and highly thoughtful gift. - Kim, CS
Great for Girlfriends Birthday made her cry
Great Present for my girlfriend high quality, however the frame had a small mark on it that was easily fixable
25 de maio de 2023
Resposta da Maps For Moments
Thank you for your review. Whatever the occasion, dedicating a Night sky poster after a loved one truly is a unique and special gift to give :). Should you require any assistance at all with your order please do reach out to our customer service team who will be happy to help. - Kim, CS
I love these maps,they make a great…
I love these maps,they make a great present.
The staff were so helpful.
Can’t recommend these enough.
23 de maio de 2023
Resposta da Maps For Moments
Thank you for your review Sandra! Providing a positive customer experience is one of our top priorities and we're glad that we were able to meet your expectations. Thank you for creating a Night Sky poster with us. - Kim, CS
Good quality good price well presented
Good quality good price well presented. Arrived in good time.
5 de maio de 2023
Resposta da Maps For Moments
Thank you for your review Franca. Personalising a night sky poster is such a unique gift idea! We're glad that you were thrilled with the presentation and speed of delivery. - Kim, CS
Nice retirement gift
Arrived on time in good condition. Really pleased with it. Ordering was easy. It’s a nice gift to mark a well earned retirement day
24 de abril de 2023
Resposta da Maps For Moments
Thank you for your review Chris! We're thrilled that you're pleased with your unique personalised gift. It's always gratifying for us to know that our products make for meaningful gifts, especially for celebrating a well-earned retirement. We hope it serves as a lasting memento to mark this special milestone in the recipient's life. - Kim, CS
Awful quality and no response when I…
Awful quality and no response when I tried to change it!!
14 de abril de 2023
Resposta da Maps For Moments
Thank you for your review Lucy. Sorry to hear that your experience has not been as you would have expected and that you were unhappy with your purchase. I have looked in to your order and have been unable to locate any correspondence between us unfortunately or any communication form the contact details provided. We would love to assist you with your order in any way that we can. A member of our customer service will be in touch with you shortly to assist. - Kim, CS
Can't fault it
Extremely fast delivery time and beautiful product. Exactly as described
10 de abril de 2023
Resposta da Maps For Moments
Thank you for your review Kath. I'm so pleased to hear that you had such a positive night sky registration experience, from ordering and delivery, to the product itself :) - Kim, CS
Fantastic product
Fantastic product, but disappointing frame, didn’t do the map any justice at all. Had to buy a new frame
25 de abril de 2023
Resposta da Maps For Moments
Thank you for your review. We're over the moon to hear that you found our personalised map fantastic. We're sorry to hear that you were unhappy with the frame provided however. Should you wish to discuss your order further, please do reach out to our friendly customer service team who will be more than happy to assist in any way that we can. - Kim, CS
Order has still not arrived
Order has still not arrived, contacted the email address provided to be told that I could track the order via Royal Mail! However tracking would only be updated once they had attempted delivery……this is pointless! It has been two weeks now and when delivery was advertised as 1-3 days!
20 de abril de 2023
Resposta da Maps For Moments
Thank you for your review Natalie! Sorry to hear that your order has not yet arrived. We understand how frustrating it can be if a package is lost in transit. I can see that you reached out to our customer service team recently regarding the issue, and that they immediately offered to send a new package out to you free of charge. As we have not yet received confirmation of address, a customer service representative will be in touch with you soon to assist you further. - Kim, CS
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