When I first saw the website, I thought this might be a scam. However, Google search revealed that people had had success using the service. I decided to test my luck. I placed an order and it deliver... Ver mais
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Veja o que dizem as avaliações
The order came in a timely manner, faster than expected. The quality was way better than we expected. The watches are beautiful and will be perfect for our senior citizens that live in the nursing hom... Ver mais
I spent $1885.00 included shipping fees plus three months waiting period to receive my order and at the end they sell me a very poor quality product which is totally different from what they have adve... Ver mais
A empresa respondeu
This is legit! My orders came sooner than I expected. I was expecting 45 days arrival since they are coming via a cargo ship not by air from China. It took only 30 days. Very happy about the products... Ver mais
Detalhes da empresa
Escrito pela empresa
To fulfill our mission of supporting every opportunity you discover, we are serving 30M+ products from 1M+ suppliers and collaborating with 200K+ factories and distributors in recent years. We are serving products ranging from large and famous to local brands, to varieties clients from small orders to bulk orders, with the same quality. We have served clients ranging from large brands and boutique stores. Feel free to contact us and try our “supply chain partner” approach to grow your business. We have flexible services that include no minimum order quantity (MOQ) and timely shipment service. Let us know your needs, we will professionally select the best options for you!
Informações de contato
Unit B, 12/F Hang Seng Causeway Bay Building, 28 Yee Wo Street, Causeway Bay, Hong Kong
- 1-2066474619
- support@marcothepolo.com
- marcothepolo.com
easy ordering process and the delivery…
easy ordering process and the delivery was within the time frame that was given.
1 de setembro de 2023
I received my items under the 45 days…
I received my items under the 45 days and were really great quality! Would buy from them again!
8 de setembro de 2023
Avaliação não solicitada
Cheap and great condition
Cheap and great condition, good quality
22 de setembro de 2023
Avaliação não solicitada
This is legit
This is legit! My orders came sooner than I expected. I was expecting 45 days arrival since they are coming via a cargo ship not by air from China. It took only 30 days. Very happy about the products. I got discount for a first time customer and I got another $40 coupon for my next order. I will definitely order more especially Christmas is coming!
25 de setembro de 2023
Felt fedora hats…
The hats I ordered were good quality and the easiest I’ve had to paint on! I’m very pleased with my order and will order these again!
1 de setembro de 2023
Avaliação não solicitada
Great products and prices.
15 de setembro de 2023
Avaliação não solicitada
The order was received as expected
The order was received as expected. It took slightly longer than forecasted but it not dramatic.
8 de setembro de 2023
Avaliação não solicitada
Everything was greater
15 de setembro de 2023
Received and happy the product
7 de setembro de 2023
Great quality… amazing price!
I couldn’t believe the quality of the Barbie baseball caps I ordered at a price that was $15 less than anywhere else I looked (including Walmart!). I will be back to this site in the future (in fact already placed another order!!!)
8 de setembro de 2023
Avaliação não solicitada
I brought 10 different styles of…
I brought 10 different styles of brooches and I was very pleased with the products the quality is better than a lot of other vendors.
5 de setembro de 2023
Avaliação não solicitada
Finally what we were looking for
Finally what we were looking for. Just ordered one to test, will be ordering the rest for the project. Thank you!
6 de setembro de 2023
Avaliação não solicitada
Excellent customer support.fast…
Excellent customer support.fast delivery.very honest service.i really satisfied for their service and hospitality.awesome.i really recommend them
5 de setembro de 2023
Avaliação não solicitada
Received shorts much smaller than advertised. No refund from seller.
Ordered medium shorts based on the sizing chart indicating medium was 32-34 inch waist. Received shorts that were closer to 26inch waist. Asked for a refund. Received multiple emails that delayed, gave excuses and, false information. Opened a dispute with PayPal. Received no reply after escalating the dispute. Finally received a refund from PayPal, not MarcoThePolo. Thank you, PayPal.
22 de julho de 2023
Avaliação não solicitada
Resposta da MarcoThePolo
Hello Ric.
First of all, we apologize for the inconvenience.
Finance needs some time to process the refund. When the refund was already in process, you opened a dispute with paypal, and the refund from paypal had to wait until September 5th. We understand and respect your choice of paypal dispute and therefore agreed to your dispute request. Let paypal refund your money back to you.
If you had not filed a dispute, we would have been able to transfer the refund to your paypal account on August 25th. You can receive your refund up to 10 days earlier (the email we sent on this issue was not answered by you at the time).
We apologize that you had an unpleasant experience. Regarding the issue with the refund, we have fixed the system and will do our best to ensure that this does not happen again. Thank you for your understanding.
If you have any questions, please contact our customer support.
Sincerely,
Marcothepolo
Love the items I bought.
3 de julho de 2023
Packaging was poor
Packaging was poor, hats had to be steamed and reshaped, a lot of extra work....
31 de julho de 2023
Avaliação não solicitada
Resposta da MarcoThePolo
Hi Tammie
We appreciate your feedback and we feel sorry for the inconvenience. We'd love to be able to take a closer look at this issue. We've sent a message via the Trustpilot platform in an effort to learn more. Also, a member of our team will reach out directly to this issue and further assist accordingly. Looking forward to resolving this with you soon!
Best regards,
MarcothePolo customer support team
Best customer service ever.
The product was everything I expected. Most of all my Sales Associates (Jessica and Shine) were incredible. Because of them I have recommended MarcoThePolo to several of my contacts.
30 de agosto de 2023
Avaliação não solicitada
Received order as expected - Graduation Bears
Received order as expected. Fast shipping compared to estimated received date. Will definitely order from here again!
17 de julho de 2023
Avaliação não solicitada
EXCELLENT!
I received my order of 20 underwater white fishing lights today. Perfect condition, exactly as presented on the webpage. Excellent! The product is exactly what I wanted.
Jekka, in customer support gets a special thank you - especially because she managed the order/customer service from the original order - and even corrected / changed the order after I realized I made an error … I ordered color “Blue” when I actually wanted color “White”. Jekka assured me the color change had been made and I would not receive blue lights but would receive the color white. 100% correct!
This is my first international order with Marco the Polo and it rates five (5) stars - on a scale of 1 to 5, and 5 is the best. I have complete confidence ordering again in the future with Marco the Polo.
23 de janeiro de 2023
Avaliação não solicitada
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