Excellent service from Matt in their Middlesbrough store. From the first contact by email through to the store visit. Very friendly in store service, transaction handled very efficiently and promptl... Ver mais
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Veja o que dizem as avaliações
The staff in the shop in Whitby were amazing and they ordered my ring to be delivered to skipton. They kept me up to date by telephone. Once the ring arrived in skipton the staff rang me and when I p... Ver mais
A empresa respondeu
Lovely little shop in Morpeth. Can always find a gift or something for myself when it's needed. Staff are friendly and helpful, always feel happy to ask them things.
I have bought from Marketcross in Morpeth on a number of occasions. The choice of products are very good & the staff always go above & beyond. I used the web shop last week for the first time, ord... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Since the first store opened in 1980, Market Cross Jewellers has grown to be recognised as one of the biggest independent Jewellers in the UK with 12 stores across the North East of England.
Informações de contato
4,8
Excelente
909 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 50% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Swarovski figurines and decorations
Swarovski figurines and decorations are always well packed. They make it safely to Australia and prices are always good....Always posted quickly.
26 de dezembro de 2025
Avaliação não solicitada
Resposta da Market Cross Jewellers
Hi Val,
Thank you so much for your lovely review! We take great care to ensure every order is well protected and posted promptly, so your feedback truly means a lot to us.
We look forward to seeing you again soon.
Best wishes,
The Market Cross Jewellers Team
accurate costing
accurate costing, free shipping and fast delivery
30 de dezembro de 2025
Avaliação não solicitada
Resposta da Market Cross Jewellers
Thank you for such great feedback! We are pleased to hear that you were happy with the services provided. We appreciate your support and hope to see you again soon.
Best wishes,
The Market Cross Jewellers Team
Professional, polite and friendly staff
I went into market cross jewellers on Teesside park before Christmas and was met with a lovely friendly assistant she was so professional and extremely knowledgeable in her work she couldn’t do enough for me I believe she was called Jess, I was looking at buying some nominations for my two sisters and also mentioned I’m wanting a nice watch for my husband and she helped me hugely with her professional advice so big thank you Jess I’ll be back in again soon she is a credit to the company
18 de dezembro de 2025
Avaliação não solicitada
Resposta da Market Cross Jewellers
Hi Chrystal,
Thank you for taking the time to leave such a great review. We are delighted to hear about your experience at our Teesside Park store. Jess will be thrilled to hear your kind words - we are so pleased she was able to help you find what you were looking for.
Thank you for choosing Market Cross Jewellers. We really appreciate your support and look forward to welcoming you back again very soon.
Best wishes,
The Market Cross Jewellers Team
HIGHLY RECOMMENDED.
Great Service and rapid delivery. A beautiful Watch at a fantastic price. I can wholeheartedly recommend this Family run Company.
24 de dezembro de 2025
Avaliação não solicitada
Resposta da Market Cross Jewellers
Hi Russell,
Thank you for your wonderful review! We are so pleased to hear that you were happy with the service, delivery, and your new watch. As a family-run business, your words truly mean a great deal to us. We hope to welcome you back again soon.
Best wishes,
The Market Cross Jewellers Team
The service is excellent and very quick…
The service is excellent and very quick delivery. I love shopping with Market jewellers because of their excellent service. Over all very Happy.
24 de dezembro de 2025
Avaliação não solicitada
Resposta da Market Cross Jewellers
Thank you for your kind words and wonderful feedback. We are delighted to hear that you were happy with our service and quick delivery.
Providing our customers with an excellent experience is our priority, and it means a lot to know you enjoy shopping with Market Cross Jewellers. We look forward to welcoming you again soon!
Best wishes,
The Market Cross Jewellers Team
Good price and good service.
A beautiful Swarovski tree ornament , good price and postage offer and didn’t disappoint on service with the well packaged parcel arriving in quick time.
9 de dezembro de 2025
Avaliação não solicitada
Resposta da Market Cross Jewellers
Hi Susan,
Thank you for your lovely review. We are delighted to hear that you were pleased with your order and found it well priced.
We truly appreciate your support and hope to welcome you back to Market Cross Jewellers soon!
Best wishes,
The Market Cross Jewellers Team
Answered phone quickly and gave good…
Answered phone quickly and gave good advice on my watch purchase, which was the best price I could find and arrived within 48 hours
11 de dezembro de 2025
Avaliação não solicitada
Resposta da Market Cross Jewellers
Hi Rob,
We are delighted to hear that our team provided such helpful advice on your watch purchase. We really appreciate your support and hope to assist you again in the future.
Warm Regards,
The Market Cross Jewellers Team
Received order next day
Received order next day, excellent service and fair price
20 de dezembro de 2025
Avaliação não solicitada
Resposta da Market Cross Jewellers
Hi Deborah,
Thank you for your kind feedback. We are delighted to hear that you received your order so quickly. We really appreciate your support and hope to welcome you back again soon.
Best Wishes,
The Market Cross Jewellers Team
Great quality and service
Absolutely brilliant. Pieces arrived very quickly and Customer Service were very responsive and helpful when had to exchange an item
5 de dezembro de 2025
Avaliação não solicitada
Resposta da Market Cross Jewellers
Hi Hazel,
Thank you so much for your kind feedback. We’re delighted to hear that your order arrived quickly and that our Customer Service team was able to assist you smoothly with the exchange.
We truly appreciate your support and look forward to welcoming you back to Market Cross Jewellers in the future.
Best wishes,
The Market Cross Jewellers Team
Absolutely first class service from…
Absolutely first class service from Market Cross, and in particular Hollie, who went out of her way to help me with my purchases.
I have now bought three luxury watches with Hollie’s assistance, and would not hesitate to contact Market Cross first in the future.
Very rare to find such excellent service matched to very competitive prices - thanks again.
6 de dezembro de 2025
Avaliação não solicitada
Resposta da Market Cross Jewellers
Hi Paul,
Thank you so much for choosing Market Cross Jewellers! We’re delighted to hear about your positive experience, and we’ll be sure to pass your praise on to Hollie - she will be thrilled to know that her assistance made such an impression.
Providing excellent service is something which we take great pride in. It means a lot that you have trusted us and we’re grateful for your continued support.
We look forward to welcoming you back again in the future.
Best wishes,
The Market Cross Jewellers Team
I went in today too ask if they could…
I went in today too ask if they could make my late grandmas ring smaller to fit me what she left me, she had a face straight as a pin and straight away said ‘ well we can only go down 5 sizes otherwise there would be problems with the ring strength‘ without even knowing my actual ring size. Seemed as though I’d brought her a problem? She then said well you won’t get it back till after Christmas, I said I know that’s fine ? She said I think ur better off waiting or coming another time ? Like eh? Then I asked for a price estimate and she said very sharply that she doesn’t know and that would be a estimate after it was sent off, no smiles, no customer service just pure rude , after my grandma only passing 2 weeks ago I thought I’d be greeted with some compassion maybe but it felt like she couldn’t be bothered to help me and just wanted me to go somewhere else. I will never again go to this shop dissapointed is an understatement she’s actually ruined my day as I can’t go tell my grandad I’m any further forward. Don’t work in customer service if you can’t hide your moods or smile!
18 de dezembro de 2025
Avaliação não solicitada
Resposta da Market Cross Jewellers
Hi Eve,
I know we have had a chat outside of Trustpilot, however, I'd like to thank you for taking the time to share your experience, and we are truly sorry to hear how upsetting your visit was—especially during such an emotional time. Please accept our sincere condolences for your loss, we understand how much sentimental value jewellery can hold.
While our colleague explained the technical limitations and timescales involved in resizing the ring, we appreciate that empathy and reassurance are just as important, and we apologise if this fell short on the day.
Your feedback has been shared with the team so we can fully reflect. We would welcome the opportunity to restore your confidence in us, so please feel free to contact us if you would like to discuss this further or explore resizing options in the future.
Best wishes,
Hollie
I have bought Swarovski Christmas…
I have bought Swarovski Christmas decorations from Market Cross for the last few years . They are amazing to deal with . The crystal is well packed and arrives in Australia very promptly. I will be shopping with them again
17 de dezembro de 2025
Avaliação não solicitada
Resposta da Market Cross Jewellers
Hi Karen,
Thank you for your wonderful review and continued loyalty to Market Cross Jewellers. We’re delighted to hear that you’ve enjoyed purchasing with us over the years, and that your orders arrive safely and promptly.
Your kind words about our services are greatly appreciated. We look forward to welcoming you back again very soon!
Best wishes,
The Market Cross Jewellers Team
Great a service as always from Market Cross Jewelers
Called intoMarket Cross jewellers Guisborough to have watch strap repaired, it was going to have to be sent off for pin fitted ,this could take 6 weeks,lady in shop saidI could take link out of strap instead ,but this may make strap too small.She said I could do it now,she did this and watch still fits perfectly. What great service.saving me a great deal instead of sending it away for repair.Have used Market Cross in past,always great friendly knowledgeable staff. Thanks Neil Wheldon
5 de dezembro de 2025
Avaliação não solicitada
Resposta da Market Cross Jewellers
Hi Neil,
Thank you so much for taking the time to leave such a wonderful review. We're delighted to hear that our Guisborough team were able to help with your watch strap on the spot and save you the wait of a repair. It’s great to know the adjustment worked perfectly for you!
We truly appreciate your continued support over the years. Our staff always strive to offer friendly, knowledgeable service, and it’s lovely to hear this has been your experience each time you visit.
Thanks again for your kind words, and we look forward to welcoming you back to Market Cross Jewellers in the future.
Warm regards,
The Market Cross Jewellers Team
Fantastic service!
I contacted Market Cross Jewellers via their online chat to enquire about a specific Hamilton watch. They responded quickly and from there, the whole process of purchasing the watch and delivery was quick, smooth and seamless. A great price too!
Great communication throughout and fast service.
I definitely recommend MCJ and will be sure to shop with them again.
27 de novembro de 2025
Avaliação não solicitada
Resposta da Market Cross Jewellers
Hi Phil,
Thank you so much for your fantastic review! We’re thrilled to hear that your experience and the overall service was quick, smooth, and seamless.
We truly appreciate such positive feedback and look forward to welcoming you back to Market Cross Jewellers again in the future!
Warm regards,
The Market Cross Jewellers Team
Beautiful Figurine
Beautiful figurine, at a great price that was well packed and delivered really quickly!
27 de novembro de 2025
Avaliação não solicitada
Resposta da Market Cross Jewellers
Hi Karen,
Thank you for leaving such a positive review, we are delighted to hear that you are pleased with your recent purchase from us.
We look forward to welcoming you back to Market Cross Jewellers in the future!
Warm regards,
The Market Cross Jewellers Team
Ex display
Enquired about a ex display watch and photos of the watch were sent to me buy Adam along with answers to questions I'd asked .The watch was delivered next day and it did not disappoint exactly as described.
Thank you Adam and market cross jewellers.
22 de novembro de 2025
Avaliação não solicitada
Resposta da Market Cross Jewellers
Hi John,
Thank you for taking the time to leave such a great review. We’re delighted to hear that Adam was able to provide helpful answers to your questions, and that your ex-display watch arrived exactly as described.
We’ll be sure to pass on your thanks to Adam — he’ll be thrilled to know his support made your experience a positive one.
Thank you again for choosing Market Cross Jewellers. We hope you enjoy your new watch and we look forward to assisting you again in the future!
Best wishes,
The Market Cross Jewellers Team
Lovely Swarovski item
I bought a Swarovski Christmas item from Market Cross Jewellers and it arrived on the expected date without any problems. The item is beautiful. It was extremely well wrapped, could have been dropped from a great height and wouldn't break. The item was in an official Swarovski box with certificate. I have bought items from this company before and have never had any problems. It was a great price too, much cheaper than buying from Swarovski online or from one of their stores. Would recommend this company without any hesitation.
21 de novembro de 2025
Avaliação não solicitada
Resposta da Market Cross Jewellers
Thank you so much for your wonderful review and for continuing to choose Market Cross Jewellers Edward!
We’re delighted to hear that your Swarovski Christmas piece arrived on time and safely packaged. It’s great to know the quality and value met your expectations, and we truly appreciate your loyalty.
We look forward to welcoming you back in the future.
Best wishes,
The Market Cross Jewellers Team
Customer service is 5* Had a hespoke…
Customer service is 5* Had a hespoke pendant made and the team couldnt have been more helpful. The craftmanship is exquisite. If you want amazing service coupled with quality this is where you want to shop
7 de novembro de 2025
Avaliação não solicitada
Resposta da Market Cross Jewellers
Thank you so much for your fantastic review Carole. We’re thrilled to hear that your bespoke pendant was everything you hoped for. Our team takes great pride in offering helpful, personal service and exquisite craftsmanship, so it’s wonderful to know this shone through.
We truly appreciate your kind words and look forward to welcoming you back to Market Cross Jewellers again soon.
Warm wishes,
The Market Cross Jewellers Team
This is the second Tudor watch I’ve…
This is the second Tudor watch I’ve bought from MC. It was quick and easy including the adjustment to the bracelet. Highly recommend their service
3 de novembro de 2025
Avaliação não solicitada
Resposta da Market Cross Jewellers
Thank you so much for your wonderful review Peter and for choosing Market Cross Jewellers again.
We truly appreciate your loyalty. We’re delighted to hear that your second Tudor purchase was quick and easy, and that the bracelet adjustment met your expectations. Your recommendation means a lot to us, and we look forward to welcoming you back in the future.
Best wishes,
The Market Cross Jewellers Team
Bought a watch I really wanted much…
Bought a watch I really wanted much cheaper than anywhere else. I was really made up with purchase came promptly and was securely packed . Would definitely recommend
1 de novembro de 2025
Avaliação não solicitada
Resposta da Market Cross Jewellers
Hi Peter,
Thank you so much for your wonderful review. We are delighted to hear that you found the watch you wanted at a great price and that your order arrived promptly and securely. Your feedback means a lot to us, and we hope you enjoy your new watch.
We look forward to welcoming you back again soon!
Best wishes,
The Market Cross Jewellers Team
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