Mars, Incorporated Avaliações 

Please do not buy anything from this corrupt American company. I found a screw in an Easter egg m and ms and after months they only reply back now saying we found nothing on our production line. But not to worry we can send you £5 pounds but you can't have a voucher or a cheque. So you have to click on a link that by the way doesn't work. And another company will take over to issue your refund either through your bank account or PayPal I think not. They also made me send all the details which I did by post and they claim it was never received. Told the supermarket concerned. And I will never ever ever buy anything from this company again. Also their call centres are abroad they don't understand you and then place you on hold for over 20 minutes

Awful company. Bought pack of 4 Mars bars which are already measly , one didn’t even have a Mars bar in it.
Phoned company, got to speak to someone in a call center in the Philippines , very poor English speaking, 25 minutes of my life later , faffing about sending photos , batch number, expiry date , emails promising a refund, still waiting. Terrible customer service.
I want to give minus stars for being a terrible company.

Had a problem with a batch filled out their form and heard nothing for 2 months
I phoned them up said I’d emailed they looked it up and issued me £15 in vouchers to buy another
multi-box
After 2 weeks travelling all the local large stores nobody would take them
I then sent an email asking if they could tell me where to use them heard nothing for 5weeks
Phoned and told them only 2 weeks before they ran out told them my problem they confirmed my contact details and said they’d let me know
They ran out 2 weeks ago so a month later I’ve still heard nothing
I no longer feed my cat whiskas products I now pay good money for UNTAMED look them up
Some may say they’re expensive but you get what you pay for
Whiskas customer service are useless

I started working at the Lebanon, Tn plant in Jan. My son got sick and passed away in February. The ONLY phone call I received was about my attendance and asking for my resignation due to the point system. Mars is really good at making people feel like they care but bottom line, they don’t give a flying F about their employees. I gladly resigned and removed myself from such a toxic environment. Period.

I will be boycotting this company indefinitely since I discovered that it was sold off to a US owner. The sale of historic UK companies to the US is a part of a larger erosion of the UK's history, and I am unwilling to support it, especially in light of the US' recent behaviour. All of this is a shame - I quite like Mars chocolate - but from here on I'll be buying Terry's instead.

Beware!! Mars a Company established since 1932 has seriously compromised the quality of 1 kg tub of Instant Hot Chocolate.
1 kg Tub has only 8% cocoa powder compared to 370gm of instant Hot Chocolate that has 10% cocoa powder. I was shocked to see more white Gunge dust powder in the 1kg tub and it was tasteless..having a second shock when I read the reduced amount of cocoa powder.
This gunge powder does not even mix in hot water they stay there like little undissolved floaters.
God only knows what rubbish they are putting in the mix just to BULK UP the quantity.

Deceiving the consumer and racking 47 billion in profits and managers getting 300k salaries is seriously not a good code of ethics for old established Company. I wonder how many other mixes and treats of Mars Wrigley have low quality ingredients in them.

As I see other reviews from consumers of Mars products and how unhappy they are with the product they purchased and
To put salt on wounds of heart broken consumers a 47 Billion profiting Company takes 4 LONG weeks to send a small reimbursement voucher.

After the discovery of the cheapness and low grade of hot chocolate, I have blended the 100% cocoa nibs into fine powder add cocoa powder with 1/2 tsp of coffee ( optional ) and add 1 tablespoon of coffee mate powder and it tastes super delicious and use little whisk to make froth..and every sip is absolutely divine and has a heavenly taste.

So much better than the rubbish they are selling at a horrendous 200% profit!

This way at least you know you are having the real cocoa powder which has great nutritional properties...instead of getting cheated by Mars Galaxy hot chocolate.

Mars Consumer Team and Team who makes the formulations I hope you have some consciousness left that knowingly you are making a RUBBISH PRODUCT and DECEIVING THE CONSUMER!!

SHAME ON YOU!

Complained last year about a pack of a Snickers which tasted awful.
They said they would investigate after around two weeks was told by e mail will send voucher as compensation.
Have today received a letter dated 8th December and a £2.00 voucher, the voucher is fair enough, however the letter is dated 3 months ago and my initial complaint would be way back in November.
Does not say much for their company or customers.
If you Mars Wrigley read this the reference is Case ID 07760968.

Bought some minstrels today after a long time not buying them.
OMG I thought they were smarties absolute joke these companies charging double for half the product price and low quality ingredients.
No wonder people are going back to basics and cooking from scratch.
It's great an awakening is happening around the food industry and other aspects of life because they will lose in the end we all just have to stop buying and supporting these greedy bar stewards.

I purchased the 310g box of maltesers and where in the past you would shake the box and the maltesers would hardly rattle around. Now the box is half empty and very noisy when I shake it with all that extra room... disgraceful. When I contacted mars they had the gaul to say that they have been absorbing rising raw material cost and operational cost, so they can't keep things the way they are. They don't take the decision easily, but they're confident that their chocolate brands still offer customers and consumers the best possible value, without compromising on quality or taste. What a load of rubbish. The fact is they keep reducing the quantity of their products while increasing the cost. Everyday chocolate that many adults and children enjoy, will soon become luxury items for only the rich, who will be able to buy a product at an extortionately high price, with virtually nothing inside. The person I spoke to wasn't very helpful and quite dismissive, attempting to direct me away from my complaint after making the position of mars quite clear. Absolutely terrible!

Shrinkflation on the Excel gum means you get 1 less piece of gum per tray and less gum per piece. It dissolves into complete nothingness within minutes. I'm out.

Seien Sie bei dieser Firma MARS GmbH Velden oder dep.mars vorsichtig, sie sind nicht immer bereit, bei verschiedenen Werbeaktionen Geld zurückzuerstatten. Diese Firma sucht nach Gründen, um das Geld nicht zurückzuerstatten oder den Kunden keine Prämien zu schicken.

Ich würde es niemals empfehlen!
An Aktionen dieser Firma am besten nicht teilnehmen!

Kuscheln oder Cash......Cashback- Betrug durch Mars GmbH Velden.
Habe an besagter Aktion teilgenommen und für mindestens 25 € Produkte dieses Konzerns gekauft. Kaufbelege für Cashback hochgeladen,Antwortmail erhalten mit " Vielen Dank, ist eingegangen und wird in KÜRZE überwiesen....... Das ganze ist 4 Wochen her. Mail hingeschrieben und auch nach ca 1 Woche ohne Antwort geblieben.
Mein Fazit: das ist der Tag an dem ich ab SOFORT kein Geld mehr für Produkte dieses Konzerns ausgeben werde. Ihr habt für die Zukunft einen Kunden weniger, dafür aber einen dazugewonnen,der jeden im Verwandten/ Bekanntenkreis vor diesen Konzern warnen wird.

Mars Wrigley epitomise exactly how some big companies don't give a stuff about their customers' health.
I had a simple question. Does the gum base in Mars Wrigley chewing gum contain plastic? Several emails later ended with them telling me "we're really sorry, but the information your asking about is proprietary and commercially sensitive"
So this huge, multi-million pound company can hide whatever the hell it wants in its chewing gum and they won't tell you what you are eating.
Is this really right?! A major, international company happy for me to eat ingredients I don't know the first thing about? Hang your head in shame Mars Wrigley.
All I can deduce from this is that when you're chewing on Mars Wrigley chewing gum you're chewing on plastic. Does anyone think that's a good idea? May be it's deemed safe now - but what may come out in the future?
So I would urge everyone to boycott this probably plastic product and change to some of the plastic-free gums instead.
PS I contacted the Food Standards Agency to check the validity of Mars Wrigley's secrecy. They told me to contact the Department of Health. The Department of Health redirected me to the Food Standards Agency who then told me to fill in a form for further help. The form then informs you to contact Trading Standards who pass you on to Citizens Advice who listen to you, ask for a minute while they check.... and then hang up on you!! There's just no hope.

I called the company as I had purchased some Maltesers in the fun size pack and the two packets we opened had an unusual taste so I thought I should let them know so they could investigate or perhaps recall the product however the woman was not interested in any product code or expiry date all she wanted to know is if I had the outside packet to take a photo of it - we had thrown it away and then she started this rant how I can't get a refund because I didn't have the outside packet - I never asked for a refund nor did I want one I was more worried about other customers purchasing this product and get ill from eating it - Good job MARS I will not be purchasing these again or any of your products clearly you don't care about your customers

I'm very upset at the shrinkflation of the bite-size candy bar packs. I have a small mouth, but these mini candy bars are too small even for me. Very frustrated.

I loved them but I then started ordering from them directly and now hate the company.

So the FedEx shipment got "stuck" and was stuck for 1 week after traveling for 1 week, so 2 weeks sitting somewhere that seems to be "gone" or lost basically. I contacted Tastybite about this and was told to "wait longer" and blown off. Then I couldn't login to change my subscription. I asked them to cancel my subscription finally after a few emails and seeing they had an attitude when it was not my fault FedEx failed. I was hungry. They lady just canceled me and refunded me, yet never said anything extra / sorry / did not give me verification of any caring that they failed to deal with the order being lost. They were wanting me to deal with it, call FedEx, instead of them the shipper deal with it. They don't care about you as a customer. I was made to feel like I did something wrong, and was just wanting to get a refund for lost food / they were refusing to ship me another order it seems because FedEX lost the package and chose to let me go instead of trying to make it right.

Der Geschmack geht für mich überhaupt nicht!
So süß ekelhaft 🤢
Wer es mag bitte

I ordered a card case for $9.99 in May which was charged to my account but just days later they charged my account $49 . Then in June , July and August they charged the $49 again until I got a fraud alert from my bank and closed the card. I have been trying to call for the last week and they aren’t accepting calls !

This company charged my card without my permission. When I contacted them. They offered me a 20% refund on something I never ordered. This company is fraudulent.

Just purchased a box of celebrations as a gift, basing my purchase entirely on previous buys of the same product. The boxes were neatly stacked in the supermarket alongside the Roses, Quality Street and Heroes competitors. All were the same price, (which was the standard cost, with a small inflationary increase) but always having been a Mars and Galaxy fan, I decided to stick with the old faithful.

Unfortunately it wasn't as faithful as I had assumed, and loyalty to the brand doesn't seem to be reciprocated by how Mars have now marketed this product.

It was only on getting the product home that I noticed that the size of the tub had been cut down dramatically and when checking, the actual content had been reduced by more than 10%, with 61g less chocolate in the box.

I was disgusted by this, so went back to the supermarket to check, and this was the only brand and package that had changed, and effectively increased it's pricing like this.

I do appreciate the need for inflation and price rises on products, and these were 50p more than they were 6 months ago, so I accepted that without any concern. However, this same package branding, was hiding the reduction in quantity in plain sight, decreasing the value to the customer and undermining product trust and reliability.

For years we have had smaller size products sold in multipack options, but that has always been transparent, providing fair choice and option for the customer. This on the other hand, has come across as blatant deception, and with this product being a favourite of the elderly to purchase as gifts and care packaging, I personally fell that it is entirely exploitative.

Over the years, tastes change and recipes change, and todays Mars products have already moved away from the luxurious creamy escapism that they used to provide. Much of this has been because of cheaper ingredients being used to stretch the margins for the company, and that's fair enough. Hiding profiteering under the guise of providing the same item is something different entirely, and I am annoyed with myself for falling into this commercial trap.

That said, without the creamy escapism of the past, this is now just another sweet confectionary, and as a consequence, I will be moving my loyalty to other brands, where at least I will get what I expect.

I am extremely disappointed with Mars for taking this approach to increase profits, and my advice is to check the packaging before you get to the checkout.