This is our first purchase from this wholesaler, and I'm so pleased to have discovered them. Our electrical contracting business is based in Rugby, but happened to have a team working nearby in Walsa... Ver mais
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Veja o que dizem as avaliações
First time ordered some downligts and other things. I ordered two days back and today received my order. Everything well packed and superfast delivery. Products are as described. Thank you Mastertrade... Ver mais
Not all of the items I had purchased were in stock, I had a prompt phone call from one of their team to tell me, I received a very quick refund for the difference and they sent me the rest which arriv... Ver mais
having never ordered from this company before i was a little aware. Website is a little clunky and delivery took longer than expected but acceptable. However, the price for the equipment was what attr... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
Mastertrade stock all the leading brands at very competitive prices, and are committed to giving you the kind of service you should expect from your supplier.
Informações de contato
Golds Hill Way, DY4 0PY, Tipton, Reino Unido
- 0121 522 6229
- webteam@mastertrade.co.uk
- mastertrade.co.uk
4,6
Excelente
409 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 14% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Always excellent service and reliable…
Always excellent service and reliable delivery when I need for projects
17 de março de 2023
Very good experience so far
20 de março de 2023
Website very easy to use
17 de março de 2023
Prompt delivery
17 de março de 2023
Helpful with the order and package…
Helpful with the order and package arrived the next day as expected.
15 de março de 2023
I had a problem which was quickly…
I had a problem which was quickly resolved I couldn’t be happier with the service.
15 de março de 2023
Quick Dispatch and superb service
15 de fevereiro de 2023
Brilliant company to deal with
Brilliant company to deal with, products we purchased were good value & arrived well packaged. One of the items ordered were no longer in stock & no longer manufactured, very flexible company offering refund or amendment for order. Very prompt communication.
15 de fevereiro de 2023
A lot of these online wholesalers can…
A lot of these online wholesalers can be a nightmare to deal with, but not here. The items were actually in stock. One item arrived damaged, they replied to my email in minutes with a replacement being sent immediately. Excellent customer service and fast dispatch.
17 de fevereiro de 2023
Avaliação não solicitada
Low value first order to test them. They failed it.
Ordered from their website
They sent wrong item or inferior to that ordered.
Contacted them where they blamed the supplier (sale of goods act, my contract is with them).
Now dragging their heels giving me a refund, if I get one at all!
What else is there to say? Never again!
As can be seen in their reply, blame the tech, blame here there everywhere. But cannot be bothered to login to PayPal and issue the refund. Upset the customer as much as possible. Staggering, absolutely staggering!!!
9 de fevereiro de 2023
Avaliação não solicitada
Resposta da Mastertrade
Unfortunately on this occasion, there has been a problem with the Data supplied by the manufacturer. As you raised a case on Paypal before speaking to us, are hands were tied and we couldn't offer you a refund/solution straight away as the order was locked.
Sorry for any inconvenience this may have caused, but in future please call us and we will try our best to rectify the situation.
Kind Regards
Alex
Customer services was really good
Customer services was really good. All the staff was really helpful and all of them seem to have a good knowledge of electrical items and accessories.
Environment was friendly. Will recommend to everyone due to competitive prices and the best quality.
All the best
KAYANI ELECTRICALS
10 de fevereiro de 2023
Quick delivery and all correct.
18 de janeiro de 2023
Always rapid dispatch and great…
Always rapid dispatch and great communication if asked a question
5 de fevereiro de 2023
Good great experience
15 de dezembro de 2022
Avaliação não solicitada
3 weeks to deliver loads of excuses no…
3 weeks to deliver loads of excuses no follow through
11 de janeiro de 2023
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