This is our first purchase from this wholesaler, and I'm so pleased to have discovered them. Our electrical contracting business is based in Rugby, but happened to have a team working nearby in Walsa... Ver mais
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Veja o que dizem as avaliações
First time ordered some downligts and other things. I ordered two days back and today received my order. Everything well packed and superfast delivery. Products are as described. Thank you Mastertrade... Ver mais
Not all of the items I had purchased were in stock, I had a prompt phone call from one of their team to tell me, I received a very quick refund for the difference and they sent me the rest which arriv... Ver mais
having never ordered from this company before i was a little aware. Website is a little clunky and delivery took longer than expected but acceptable. However, the price for the equipment was what attr... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
Mastertrade stock all the leading brands at very competitive prices, and are committed to giving you the kind of service you should expect from your supplier.
Informações de contato
Golds Hill Way, DY4 0PY, Tipton, Reino Unido
- 0121 522 6229
- webteam@mastertrade.co.uk
- mastertrade.co.uk
4,6
Excelente
409 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 14% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Good customer response and easy to deal
Good customer response and easy to deal
With. Will reimburse you no problem if item is not in stock or will give you an accurate time of when the item will be in again.
8 de janeiro de 2023
Made an order just before Xmas but…
Made an order just before Xmas but needed items before expected delivery date, cancelled order, requested refund, confirmed by phone call, order was cancelled and refund issued promptly.
3 de janeiro de 2023
I use MasterTrade regularly for…
I use MasterTrade regularly for electrical supplies. The service is brilliant every time.
5 de janeiro de 2023
Very helpful
18 de novembro de 2022
It’s not what goes wrong it’s how you…
It’s not what goes wrong it’s how you inform people of problems- not replying to emails is a massive no no for repeat business
19 de novembro de 2022
Always a fast and efficient service
Always a fast and efficient service. Lots of stock and a quick call from them if something is out of stock to recommend a replacement or the lead time. Really good prices on the items we purchase from them Highly recommended
28 de novembro de 2022
Excellent!
Cannot fault mastertrade at all. The service all round has been exceptional and unlike some other suppliers they make their customers feel valued.
11 de novembro de 2022
Top service delivery was next day will…
Top service delivery was next day will be using again .
29 de outubro de 2022
Good dispatch no prolblems
20 de outubro de 2022
Second to none
Outstanding service as usual from Ash and everyone else. I don’t use any other supplier if I can help it
8 de novembro de 2022
electrical product purchases
very reasonably priced exceptionally quick delivery time usually next day even to Northern ireland cant fault them so far
20 de outubro de 2022
Nice bricks
Very quick turn around with the bricks great stuff all round and very helpful..truck drive great rung me while at work and dropped all in the right spot ..spot on will definitely use again thank you .
3 de outubro de 2022
Very reliable seller with a wealthy…
Very reliable seller with a wealthy stock and super fast delivery!
18 de setembro de 2022
Keen pricing and fast delivery.
Keen pricing and fast delivery.
On time delivery everything. I use these guys all the time, definitely a 5 star service.
10 de setembro de 2022
Good prices.
Good price for the consumer unit I ordered and well packed will probably use again.
9 de setembro de 2022
Avoid
Ordered from this company and tried to cancel before the package had being despatched but they wouldn’t let me and sent it anyway. The package than didn’t arrive to my property and I asked for a refund which they said I had to send the package back which I couldn’t do because I never received it. Also they have no complaints process just a passive aggressive employee on the phone.
7 de setembro de 2022
Avaliação não solicitada
Resposta da Mastertrade
Dear Dean,
I was involved with this order myself, you ordered a special cut length of EV Cable, which we rushed the order through Doncaster Cables to get out that day,
You cancelled this cable later that day, unfortunately it had been cut and despatched.
We advised you that we don't normally take cut cable back as its a special order as per our T&C's
I believe the next day you were not in to receive the cable and it went to your local DPD collection shop.
We offered as a good will gesture to give you a refund if you could pop to the shop and put a return label on it
You point blank refused to do this as you did not have the time,
I do believe your review is harsh as we tried to help all the way.
As I'm sure you are aware after an order has been dispatched direct from a manufacture is hard to refund, when the goods are in transit as you were asking us to refund before the goods had arrived to you or ourselves.
Fortunately the cable was returned by DPD automatically at our cost, Which will now be refunded.
Kind regards Nigel Smith, Director.
Great company been dealing with them…
Great company been dealing with them for a few months now no issues
6 de setembro de 2022
Quick delivery very good prices
5 de setembro de 2022
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