Mattbcustoms Avaliações 

401
•
O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Matt and his team worked with us on the design through several iterations and produced it exactly to spec and with care. We were able to specify what base shoe which really differentiated him from any... Ver mais

Avaliado com 1 de um total de 5 estrelas

Arrived at Trafford centre at 6pm to sort, says open until 8. Give up as no one was there. Changed weekend plans to return the Saturday, arrived 11:45 as opened at 12. Still waiting at time of review... Ver mais

Avaliado com 5 de um total de 5 estrelas

This is my fourth pair of customs from the team at MattB. They never disappoint, great quality as advertised and awesome service! I will be buying more

Avaliado com 5 de um total de 5 estrelas

I took my Stanley Cup into JD in the Trafford Centre yesterday. I was served by a very pleasant girl who was knowledgeable and lovely to deal with. I didn’t really know what to have engraved onto it a... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Calçados

Escrito pela empresa

MattB Customs was established in May 2014. We are an exclusive footwear customisation brand, creating unique designs and adding vibrant enhancements to classic silhouettes that can't be purchased on the high street or anywhere else.


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

401 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 75% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

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4,3

Todas as avaliações

(401)

33 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

No doubt these are bespoke shoes!

No doubt these are bespoke shoes!! The MBC team knocked it out of the park....these are a gift, so I am sure they will be a hit. No issues with shipping from UK to US either....simple via UPS. Hit 'em up for your own pair of custom one-offs!

14 de outubro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

One of a kind high end custom product

Matt and his team worked with us on the design through several iterations and produced it exactly to spec and with care. We were able to specify what base shoe which really differentiated him from any other makers we found. The shoes look great!

12 de outubro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Arrived at Trafford centre at 6pm to…

Arrived at Trafford centre at 6pm to sort, says open until 8. Give up as no one was there. Changed weekend plans to return the Saturday, arrived 11:45 as opened at 12. Still waiting at time of review for some one to attend.

10 de outubro de 2026
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Great finished product, but communication and design process need work

The quality of the final product from MattB Customs is very good, and I am ultimately pleased with how the custom trainers turned out. However, getting there was a frustrating process.
​Despite paying £33 up front for the design service, the initial mock-ups repeatedly missed my clear instructions, forcing me to create the design myself and send sample visuals for them to replicate. Communication was also a major challenge—it took well over 15 emails back and forth to finalize everything, including periods where my emails chasing updates on timelines went unanswered.
​The craftsmanship on the end product is undeniable, but the design coordination and customer support/communication leave a lot of room for improvement.

15 de agosto de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great Looking, Well Made Shoe

Really happy with the turnaround time and finished product.

26 de agosto de 2026
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Resposta da Mattbcustoms

Thanks so much for your review Troy! So glad to hear you love your custom Navy Suede Jordans. Enjoy your new customs!

Avaliado com 1 de um total de 5 estrelas

Not received after 1 month

Not received after 1 month. Had ro pay extra once already bought really not impressed still waiting for it. Paid for first class delivery aswell

25 de agosto de 2026
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Resposta da Mattbcustoms

Hey Daniel, we’re really sorry for the delay. We contacted you shortly after your order to confirm your Stanley colour and sort the missing customisation payment, but unfortunately we didn’t hear back for some time, so we weren’t able to proceed with the order straight away.

Once we received the information and payment needed, we completed your order and sent it using the First Class service you had paid for. We’re really sorry the overall process took longer than expected.

Avaliado com 5 de um total de 5 estrelas

Quality experience

Quality - fantastic. Customer service - unsurpassed. This is the second purchase I’ve made from Matt. Considering this was an international sale I’m very impressed with the efficiency with which my order was handled.

30 de julho de 2026
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Resposta da Mattbcustoms

Hey Joseph, thank you so much for your review! We've loved creating your customs and we hope we get to work on some more with you in the future!

Avaliado com 1 de um total de 5 estrelas

Overall really poor

Overall really poor, took ages with the designs, didn’t read the brief or follow up email… decided to write off the initial deposit and find someone who bothered to read emails

22 de junho de 2026
Avaliação não solicitada
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Resposta da Mattbcustoms

Hey Mark, we’re really sorry to hear you were disappointed with your experience. As a small business, busy periods can sometimes mean we fall a little behind, but we completely understand how frustrating that can be.

We’re genuinely sorry we didn’t meet your expectations on this occasion, and we really appreciate the feedback.

Avaliado com 5 de um total de 5 estrelas

Exceptional service

I’m told that the true measure of exceptional customer service isn’t when everything goes well, it’s how they cope and treat their customers when things don’t quite go right and I have to say that in my situation Mattbcustoms absolutely excelled themselves. A small hiccup, one very panicked prom Mum but I was provided with constant reassurance and updates that everything would be perfect…and it was. My daughter’s custom prom Campus are fabulous and she’s absolutely buzzing about wearing them. I cannot fault the customisation, the communication, the speed of answering emails, and of course, the outstanding customer service. I wouldn’t think twice about using Mattbcustoms again. Thank you for everything, you’ve made me and my girl extremely happy. I wish I knew the name of the lady with the beautiful nails that helped me but you’re one in a million! Thank you.

12 de junho de 2026
Avaliação não solicitada
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Resposta da Mattbcustoms

Hey Hayley,

Thanks so much for your review! We'll always try to rectify any issues before a pair is sent out, as we know sometimes the colour might not come out exactly as expected, but we always want our customers to receive something they truly love! But we're so glad that you both loved them, and we hope your daughter had the best prom!

Avaliado com 5 de um total de 5 estrelas

It was a wonderful experience

It was a wonderful experience, my daughter (5years old) had her stanley customised. The gent who dealt with us was so friendly and lovely and i had a very happy 5 year old.

26 de maio de 2026
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Resposta da Mattbcustoms

Thanks so much for your review Rabiarella! So glad to hear you had a good experience in our Trafford Centre concession!

Avaliado com 5 de um total de 5 estrelas

Best customs

I had been searching for the right artist to design a one off the kind trainers for a long time before I came across MattB customs. And I must say the skill, talent and care what went into the ultimate design is first class and I must say MattB customs are highly recommend to see your designs brought to life. Exceptional .

18 de fevereiro de 2026
Avaliação não solicitada
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Resposta da Mattbcustoms

Thank you so much for your review Charles! We really appreciate your feedback and we're so happy to hear you love your custom 1 of 1s!

Avaliado com 5 de um total de 5 estrelas

American spirit in sneakers

I will be honest, I wasn't going to give 5 stars because of the slow delivery which wasn't 15 days, but 30. However when I saw them I was left speechless. Exactly the design I made on my computer was on my sneakers. Just amazing work guys. I am ready for the 250th anniversary on 4th of July.

24 de abril de 2026
Avaliação não solicitada
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Resposta da Mattbcustoms

Thank you so much for your review Milen. Once again we're so sorry for the delay in getting your customs to you, unfortunately we fell a little behind with orders and it took us a couple of weeks to catch up. Thank you so much for your patience and understanding, with everything being hand crafted we ensure that nothing is ever rushed! That being said, we're so pleased to hear you were happy with your custom Air Force 1s, they turned out so well!

Avaliado com 5 de um total de 5 estrelas

Wedding trainers

I have ordered several pairs of trainers for the groomsmen to wear for my wedding.
The service I received was amazing. Very thorough and they made it personal for me listening to every detail I required.
Highly recommended company and I will be ordering again.

8 de abril de 2026
Avaliação não solicitada
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Resposta da Mattbcustoms

Hey Leane,
Thanks so much for your review! We're so pleased to hear you loved your custom Wedding pairs! We hope you have the best day!

Avaliado com 5 de um total de 5 estrelas

Absolutely love these trainers

Absolutely love these trainers. The turn around was about 10 days from dropping them off at the Trafford to having them posted back but communication and updates were great. But they’re flawless. Definitely recommend having some customs made.

20 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Stanley Cup

I took my Stanley Cup into JD in the Trafford Centre yesterday. I was served by a very pleasant girl who was knowledgeable and lovely to deal with. I didn’t really know what to have engraved onto it and she spent time showing me different Designs and Fonts. She also served another customer whilst I stood back having a think and her presentation and mannerism is a credit to your company. Very Happy Customer

6 de março de 2026
Avaliação não solicitada
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Resposta da Mattbcustoms

Thank you so much for your review Sandra! So happy to hear you had a good experience at our Trafford Centre concession! We hope you love your new custom Stanley Cup!

Avaliado com 5 de um total de 5 estrelas

Seamless collaboration and speedy delivery!

If you're hesitant about ordering custom shoes internationally, MattB Customs is the way to go. They worked closely with me on the initial mockups, making sure every detail was right before moving forward. Communication was quick in spite of the time zone difference between the UK and US West coast, pricing was clear, and the shipping from the UK to the US was incredibly efficient. I couldn't be happier with the final product.

27 de fevereiro de 2026
Avaliação não solicitada
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Resposta da Mattbcustoms

Thank you so much for your review Zack! Really appreciate the feedback, and we're so pleased to hear you love your custom Toy Story themed Jordans! We loved working on the design with you, they turned out so well!

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