Mattbcustoms Avaliações 

401
•
O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Matt and his team worked with us on the design through several iterations and produced it exactly to spec and with care. We were able to specify what base shoe which really differentiated him from any... Ver mais

Avaliado com 1 de um total de 5 estrelas

Arrived at Trafford centre at 6pm to sort, says open until 8. Give up as no one was there. Changed weekend plans to return the Saturday, arrived 11:45 as opened at 12. Still waiting at time of review... Ver mais

Avaliado com 5 de um total de 5 estrelas

This is my fourth pair of customs from the team at MattB. They never disappoint, great quality as advertised and awesome service! I will be buying more

Avaliado com 5 de um total de 5 estrelas

I took my Stanley Cup into JD in the Trafford Centre yesterday. I was served by a very pleasant girl who was knowledgeable and lovely to deal with. I didn’t really know what to have engraved onto it a... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Calçados

Escrito pela empresa

MattB Customs was established in May 2014. We are an exclusive footwear customisation brand, creating unique designs and adding vibrant enhancements to classic silhouettes that can't be purchased on the high street or anywhere else.


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

401 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 75% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,3

Todas as avaliações

(401)

33 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

A plus experience from order to delivery!

Overall great experience from order to delivery. Great communication on order and shipping. Shoes could not have turned out better - exactly as I had hoped! Can’t wait to show them off. Thank you!

9 de maio de 2025
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Resposta da Mattbcustoms

Thanks so much for your review Jason! So glad you love your customs!

Avaliado com 5 de um total de 5 estrelas

Amazing shoes!

Amazing shoes! Incredibly well done, very high-quality.

13 de maio de 2025
Avaliação não solicitada
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Resposta da Mattbcustoms

Thanks so much for your review Michael! So glad you love your new customs.

Avaliado com 1 de um total de 5 estrelas

Good luck getting responses or any sense of empathy

I unfortunately have to write this review to showcase the lack of value MattB customs appears to have for customers. I confirmed via email that my sneakers could be completed in the 3 week time frame I had. I sent a detailed email on my sneaker design right after someone from MattB responded that they will be able to complete the project in the alloted time frame. Then…nothing. No communication for over 1 week even though I sent multiple emails requesting an update. I finally get a response 6 days before I need my sneakers simply stating they have been moving studio spaces so things have been hectic and they had to prioritize OTHER customers instead. In the email they also attempted to skew the timeline even though every communication is clearly saved in emails. I am now left with no way to have my sneakers done for my husbands 40th birthday since they have left me with only 6 days. Very disappointing.

Update: It is not surprising that in the response MattB customs is again changing the timeline to fit their narrative. They failed to mention that I received an email from them on 4/15 stating it was possible to complete my project “depending on my design.” So I sent them a very detailed email with my design idea the same day. The reason I sent this 2nd email to confirm that the project was possible was precisely because 4 weeks had passed since my initial contact. When MattB responded 5 days later that it was possible I stopped searching for alternatives to get my sneakers done. And that is when they ghosted me until I received an email stating it was no longer possible for them.

When a company fails to deliver it is very disappointing. But a company that then tries to gaslight, change facts to fit their timeline, AND fails to take accountability, says a whole other thing about its values

23 de abril de 2025
Avaliação não solicitada
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Resposta da Mattbcustoms

Thanks for your review Nisha. As explained via email, you reached out asking for a bulk order of custom sneakers on the 7th March (with a 7 week lead time), in which we then responded the following working day to confirm we could help you with this and asked what you had in mind design wise. We were confident we could assist you with this order as you had informed us that your deadline for needing the shoes was the 30th April.

After our initial response, we then didn’t hear back from you until the 11th April, leaving us with only 3 weeks to work on your designs, create the shoes and ship them out to the USA. Unfortunately by the time you had responded to us (a month after our last contact) we were at capacity with existing orders as well as moving studio spaces and this is why you didn’t receive an immediate response from us. As you can appreciate as a small team this was a very busy time for us and our responses to new / early enquiries were naturally slower. We did however have an OOO email on to inform customers of these delays in order to manage their expectations.

In response to your comment regarding prioritising existing customers, yes that is our procedure when we are at capacity with orders, as we would much rather manage our current workflow and not let down customers that had designs created and placed their orders than to continue taking on orders with tight turnaround times and prioritise those over existing orders. I hope you can understand our reasoning for not taking your order on with such short notice.

Avaliado com 5 de um total de 5 estrelas

Excellent workmanship

Excellent workmanship, great communication. Will definitely shop with MattB again.

11 de abril de 2025
Avaliação não solicitada
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Resposta da Mattbcustoms

Thanks for your review mate, really appreciate it! Looking forward to creating more pairs for you soon!

Avaliado com 5 de um total de 5 estrelas

Best pair of customs I have ever…

Best pair of customs I have ever ordered. Masters version J1’s. Detail is perfect. Will order more.

9 de abril de 2025
Avaliação não solicitada
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Resposta da Mattbcustoms

Thanks so much for your review man! So glad you love your Putting Greens!

Avaliado com 5 de um total de 5 estrelas

Very cool and creative

After more time to look at these they are incredible.

31 de março de 2025
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Resposta da Mattbcustoms

Hey! Thanks so much for your review, we really appreciate it!

Avaliado com 5 de um total de 5 estrelas

Cool kicks

Cool kicks. Very easy process.

26 de março de 2025
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Resposta da Mattbcustoms

Thanks so much for your review Sam! So glad you love your new customs!

Avaliado com 5 de um total de 5 estrelas

Great quality and excellent service!

I ordered custom shoes, and although the delivery took a little longer than expected, I was well informed via email.

The customer service team always responded quickly and clearly, explaining the delay. In the end, the shoes arrived, and I am absolutely thrilled with them! Great quality and excellent service. Highly recommended!

17 de março de 2025
Avaliação não solicitada
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Resposta da Mattbcustoms

Thanks so much for your review Sven! So sorry for the delay in getting these to you, but thank you so much for your patience. We really do appreciate it. Enjoy your new customs!

Avaliado com 5 de um total de 5 estrelas

Brilliant quality and service!

Placed my first ever order as a bday presents for my partner and the shoes are beyond Amazing quality and super fast delivery! Cannot fault and will definitely be re-purchasing again 👍

6 de março de 2025
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Resposta da Mattbcustoms

Thanks for your review Lilly! We hope your partner loves his customs!

Avaliado com 5 de um total de 5 estrelas

Great experience!

Ordered a pair of custom shoes for a gift, and the process was very smooth from start to finish.

From creating the design to the quality of the final product, the customer service was efficient and very helpful, and the craftsmanship is fantastic.

If you’re looking to create any type of custom shoe, I would definitely recommend this team!

7 de março de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantasic Product

Brilliant product! Brilliant Company!

4 de fevereiro de 2025
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Resposta da Mattbcustoms

Thanks so much for your review man! Appreciate it!

Avaliado com 5 de um total de 5 estrelas

Fire Jordan 1 Low Custom

The washed out colorway on the Jordan 1 lows turned out awesome. For the price you cannot beat these customs. I’m impressed

7 de janeiro de 2025
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Resposta da Mattbcustoms

Thanks so much for your review Marlin, really appreciate it! Enjoy your new customs!

Avaliado com 3 de um total de 5 estrelas

Great offerings, not the best communication

The product itself turned out great, not excellent because our pantone colors we're perfectly matched but they looked stunning. I didn't have the best customer service as I would have to email a couple time (days spread within) to get a response. Luckily the shoes came in the day before my event to gift them, but it took about 2 months total from the very first email till receiving them in the US traveling from UK.

11 de dezembro de 2024
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Resposta da Mattbcustoms

Thanks for your review Nicole, so glad you were happy with the shoes and they got to you in time for the event! Apologies that the turnaround time on these was longer than expected, but as communicated we had a few delays in getting hold of your base shoes from Nike, but we ordered replacements to make sure they definitely reached you in time! Thanks again for your order, we're glad you were happy with the final custom!

Avaliado com 5 de um total de 5 estrelas

Perfect

Shoes came out great! Exactly what I ordered. High quality as well.They shipped quickly too. Thank you!!

28 de novembro de 2024
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Resposta da Mattbcustoms

Thanks for your review Lauren! So glad you loved your custom colourway, we loved the design you created on the customiser. Was so good to see it come to life!

Avaliado com 5 de um total de 5 estrelas

Amazing to work with

Amazing to work with! I wanted something that was out of stock and on short notice. They were able to work with me to get the shoe I wanted and on time!

9 de dezembro de 2024
Avaliação não solicitada
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Resposta da Mattbcustoms

Thanks for your review man, appreciate it!

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