Matt and his team worked with us on the design through several iterations and produced it exactly to spec and with care. We were able to specify what base shoe which really differentiated him from any... Ver mais
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Veja o que dizem as avaliações
Arrived at Trafford centre at 6pm to sort, says open until 8. Give up as no one was there. Changed weekend plans to return the Saturday, arrived 11:45 as opened at 12. Still waiting at time of review... Ver mais
This is my fourth pair of customs from the team at MattB. They never disappoint, great quality as advertised and awesome service! I will be buying more
I took my Stanley Cup into JD in the Trafford Centre yesterday. I was served by a very pleasant girl who was knowledgeable and lovely to deal with. I didn’t really know what to have engraved onto it a... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
MattB Customs was established in May 2014. We are an exclusive footwear customisation brand, creating unique designs and adding vibrant enhancements to classic silhouettes that can't be purchased on the high street or anywhere else.
Informações de contato
Reino Unido
- info@mattbcustoms.com
- mattbcustoms.com
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 75% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
A plus experience from order to delivery!
Overall great experience from order to delivery. Great communication on order and shipping. Shoes could not have turned out better - exactly as I had hoped! Can’t wait to show them off. Thank you!

Resposta da Mattbcustoms
Amazing shoes!
Amazing shoes! Incredibly well done, very high-quality.

Resposta da Mattbcustoms
Good luck getting responses or any sense of empathy
I unfortunately have to write this review to showcase the lack of value MattB customs appears to have for customers. I confirmed via email that my sneakers could be completed in the 3 week time frame I had. I sent a detailed email on my sneaker design right after someone from MattB responded that they will be able to complete the project in the alloted time frame. Then…nothing. No communication for over 1 week even though I sent multiple emails requesting an update. I finally get a response 6 days before I need my sneakers simply stating they have been moving studio spaces so things have been hectic and they had to prioritize OTHER customers instead. In the email they also attempted to skew the timeline even though every communication is clearly saved in emails. I am now left with no way to have my sneakers done for my husbands 40th birthday since they have left me with only 6 days. Very disappointing.
Update: It is not surprising that in the response MattB customs is again changing the timeline to fit their narrative. They failed to mention that I received an email from them on 4/15 stating it was possible to complete my project “depending on my design.” So I sent them a very detailed email with my design idea the same day. The reason I sent this 2nd email to confirm that the project was possible was precisely because 4 weeks had passed since my initial contact. When MattB responded 5 days later that it was possible I stopped searching for alternatives to get my sneakers done. And that is when they ghosted me until I received an email stating it was no longer possible for them.
When a company fails to deliver it is very disappointing. But a company that then tries to gaslight, change facts to fit their timeline, AND fails to take accountability, says a whole other thing about its values

Resposta da Mattbcustoms
Excellent workmanship
Excellent workmanship, great communication. Will definitely shop with MattB again.

Resposta da Mattbcustoms
Best pair of customs I have ever…
Best pair of customs I have ever ordered. Masters version J1’s. Detail is perfect. Will order more.

Resposta da Mattbcustoms

Resposta da Mattbcustoms
Great quality and excellent service!
I ordered custom shoes, and although the delivery took a little longer than expected, I was well informed via email.
The customer service team always responded quickly and clearly, explaining the delay. In the end, the shoes arrived, and I am absolutely thrilled with them! Great quality and excellent service. Highly recommended!

Resposta da Mattbcustoms
Brilliant quality and service!
Placed my first ever order as a bday presents for my partner and the shoes are beyond Amazing quality and super fast delivery! Cannot fault and will definitely be re-purchasing again 👍

Resposta da Mattbcustoms
Great experience!
Ordered a pair of custom shoes for a gift, and the process was very smooth from start to finish.
From creating the design to the quality of the final product, the customer service was efficient and very helpful, and the craftsmanship is fantastic.
If you’re looking to create any type of custom shoe, I would definitely recommend this team!
Shipped timely and product is great!
Absolutely love my custom wedding Air Force 1's
Absolutely love my custom Mattb Air Force 1's. Designed for my wedding day, they were so easy to work with and they brought my vision to life!!
Fire Jordan 1 Low Custom
The washed out colorway on the Jordan 1 lows turned out awesome. For the price you cannot beat these customs. I’m impressed

Resposta da Mattbcustoms
Great offerings, not the best communication
The product itself turned out great, not excellent because our pantone colors we're perfectly matched but they looked stunning. I didn't have the best customer service as I would have to email a couple time (days spread within) to get a response. Luckily the shoes came in the day before my event to gift them, but it took about 2 months total from the very first email till receiving them in the US traveling from UK.

Resposta da Mattbcustoms
Perfect product! Great customer service
Amazing service. Designed and shipped to US within a month for wedding. Highly recommend

Resposta da Mattbcustoms
Perfect
Shoes came out great! Exactly what I ordered. High quality as well.They shipped quickly too. Thank you!!

Resposta da Mattbcustoms
Amazing to work with
Amazing to work with! I wanted something that was out of stock and on short notice. They were able to work with me to get the shoe I wanted and on time!

Resposta da Mattbcustoms
Excellent service
Excellent service, quick delivery and kept informed, thank you

Resposta da Mattbcustoms
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