Mattbcustoms Avaliações 

401
•
O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Matt and his team worked with us on the design through several iterations and produced it exactly to spec and with care. We were able to specify what base shoe which really differentiated him from any... Ver mais

Avaliado com 1 de um total de 5 estrelas

Arrived at Trafford centre at 6pm to sort, says open until 8. Give up as no one was there. Changed weekend plans to return the Saturday, arrived 11:45 as opened at 12. Still waiting at time of review... Ver mais

Avaliado com 5 de um total de 5 estrelas

This is my fourth pair of customs from the team at MattB. They never disappoint, great quality as advertised and awesome service! I will be buying more

Avaliado com 5 de um total de 5 estrelas

I took my Stanley Cup into JD in the Trafford Centre yesterday. I was served by a very pleasant girl who was knowledgeable and lovely to deal with. I didn’t really know what to have engraved onto it a... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Calçados

Escrito pela empresa

MattB Customs was established in May 2014. We are an exclusive footwear customisation brand, creating unique designs and adding vibrant enhancements to classic silhouettes that can't be purchased on the high street or anywhere else.


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

401 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 75% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

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4,3

Todas as avaliações

(401)

33 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Perfection

Can not fault anything!
I asked for a lot of detail, they’ve gone above and beyond what I imagined!
Extremely happy! Delivery was pretty good considering what I asked for.
Communication was perfect at every step of the way.
Highly recommend to anyone looking to get a pair of customs

14 de maio de 2023
Avaliação não solicitada
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Resposta da Mattbcustoms

Thanks for your review man! So glad you were happy with your customs, we all loved them!

Avaliado com 5 de um total de 5 estrelas

i bought a pair of custom air force…re paint

i bought a pair of custom air force maybe a year or so ago and the paint has started to wear on one of the shoes is there any way i could send them back and pay for them to be touched up and gone over again if not thats okay just curious as want to make more orders just dont want to have load of shoes that lose colour over time

5 de junho de 2023
Avaliação não solicitada
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Resposta da Mattbcustoms

Hey man, this shouldn't be happening! We have replied to your email to rectify this for you.

Avaliado com 5 de um total de 5 estrelas

Overall very great

Fast shipping. Good communication. I ordered a pair of dunk low and a pair of AF1. They were both amazing and I really like the detailed customisation.

22 de maio de 2023
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Resposta da Mattbcustoms

Thanks for your review Naran! So glad you're happy with both of your customs!

Avaliado com 5 de um total de 5 estrelas

Absolutely flawless experience

Absolutely flawless experience. Fast, responsive, thoughtful customer service. Amazing craftsmanship. Will buy again!

28 de abril de 2023
Avaliação não solicitada
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Resposta da Mattbcustoms

Thanks for your review man! Glad you loved both pairs! Looking forward to working on more pairs with you in the future!

Avaliado com 1 de um total de 5 estrelas

Non mi è ancora arrivato il pacco

Non mi è ancora arrivato il pacco. L’ho ordinato più di un mese fa. Mi hanno chiesto molto soldi in più per la dogana e non lo sapevo, pagando già insieme alle scarpe la spedizione.
Quando vedrò le scarpe saprò dirvi, ma per ora ancora nulla.

12 de abril de 2023
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Resposta da Mattbcustoms

Hi Sara, any customs charges is not a charge from us, it's a charge from your country's customs and that's why the money isn't being requested from us. As you can see on the website, if you're from the EU you will be subject to customs and duty charges as we're a UK company and no longer part of the European Union. This is clearly outlined on the website to avoid any confusion or surprises. The reason you are receiving payment requests from customs is because the shoes are in your country being held by customs. I have just checked shipping and we shipped them 2 weeks after your order being placed. Unfortunately until the customs charge is paid, you will not receive the shoes as customs will keep hold of them.

Avaliado com 5 de um total de 5 estrelas

One of a kind!

The shoes look absolutely amazing. Even better than how we imagined them! Thank you all so much and highly recommended

16 de março de 2023
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Resposta da Mattbcustoms

Thanks so much for your review Thomas! So glad you love them and can't wait to see some pictures of them on your Wedding day!

Avaliado com 5 de um total de 5 estrelas

Amazing customer service and super…

Amazing customer service and super quick delivery considering its personalised. The requests I had were met and my expectations exceeded.
Thank Matt and the team.

15 de março de 2023
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Resposta da Mattbcustoms

Thanks for your review Lou! So glad you're happy with your customs!

Avaliado com 2 de um total de 5 estrelas

EXCITEMENT ENDED IN DISAPPOINTMENT

Very excited to receive the custom Jordan 1 Cactus Joggers Low. Unfortunately, disappointed in the workmanship of the sewing(received unraveling on the inverted swoosh and both outer gray material). Also, the shoe string organizer was replaced with a cheaper material and no longer has 23 on it like the original shoe and in your pictures. Requesting to speak to someone in regards to these issues. Will provide pictures.

11 de março de 2023
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Resposta da Mattbcustoms

Hi Christopher, sorry to hear you are unhappy with your customs. We sent you an email on the 13th March to rectify this but we haven't heard back from you. If you could please get back to us we can sort this.

Avaliado com 5 de um total de 5 estrelas

AMAZING!

Customised trainers arrived yesterday and I LOVE them! The team were so helpful from start to finish and created a design based around some ideas I had sent across. The detailing on them is amazing! Thank you so so much ☺️

4 de março de 2023
Avaliação não solicitada
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Resposta da Mattbcustoms

Thanks so much for your review! We loved creating them with you and they turned out amazing!

Avaliado com 5 de um total de 5 estrelas

Incredible work

Incredible work, really efficient and welcoming team. I ordered custom Air Jordan 1's and the service was excellent. The shoes look sick! Really recommend them.

1 de março de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

True to the Game

As I came across the promotion for the shoes I loved the concept because it was different from other customs I've seen. I decided to place my order and what do you know, I got exactly what I saw and I'm very satisfied with the in hand product. Keep reaching for new heights Mattb and you have a customer for life!!!

30 de janeiro de 2023
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Resposta da Mattbcustoms

Thanks for your review John! So glad you're happy with your customs! Looking forward to creating more pairs for you in the future!

Avaliado com 3 de um total de 5 estrelas

Although I love their designs on the…

Although I love their designs on the display, additionally the professionalism from the team and customer service - the customized LD I purchased were not ideally what I was expecting. The item is likable, but I don’t love it. The color was truly off.

17 de fevereiro de 2023
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Resposta da Mattbcustoms

Thanks for your review Tiffany, we’re sorry to hear you’re unhappy with your customs! We colour matched the colourway to the image you sent over, but as that image was taken in high level lighting it will appear differently under different light. If you’re unhappy with them, we’re more than happy to amend them for you, please drop a message to us and we can discuss the process! We hope we can get this sorted for you!

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