Max Guitar Avaliações 

915
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Ik heb vrijdag een gitaar bij Max Guitar shop in Scheveningen gekocht en kwam er achter dat het niet zo klonk als ik wilde. Dus ik heb gebeld op zaterdag en het verteld dat ik het wilde ruilen en dat... Ver mais

Avaliado com 5 de um total de 5 estrelas

Robbert (and his team at Max Guitar) just delivered me a beautiful Lakewood M-32cp guitar. Reasonable trade-in offers and great service keeps me coming back to them. After a CS Fender strat hardtail,... Ver mais

Avaliado com 5 de um total de 5 estrelas

I’ve contacted Max Guitar for a possible trade in via WhatsApp and was answered very quickly. Robert and his team offer fair prices with excellent service. The guitar delivered to me was in the condit... Ver mais

Avaliado com 5 de um total de 5 estrelas

Sie ist da. Meine neue Liebe, die Ultra Telecaster Texas Tea 1 Texas Tea Rosewood fingerboard .....Was für ein geiler Laden ist MaxGuitar. Super schnelle Abwicklung/Lieferung inklusive Top-Fenderko... Ver mais

Detalhes da empresa

Escrito pela empresa

Max Guitar is a specialist guitar store located in The Hague, at the Scheveningen harbour. The company focuses on guitars, amplifiers, effects, and related accessories and serves both in-store and international online customers. All staff members are musicians or audiophiles, providing product advice based on practical experience. The store carries a large and varied selection of electric, acoustic, and bass guitars, along with amplifiers and pedals from a wide range of manufacturers. Max Guitar combines a broad inventory with a boutique-style approach, allowing customers to test and compare equipment in a professional environment. Max Guitar also offers in-house technical services. Experienced luthiers handle guitar setups, repairs, modifications, and custom work. Instruments are inspected and adjusted before shipment when required, helping ensure consistent quality for online orders. Product selection is based on build quality, durability, and long-term usability. The company places emphasis on sustainable products and reliable brands rather than short-term trends. Clear communication and accurate product information are part of its standard service. By combining retail, technical expertise, and musician-led advice, Max Guitar operates as a full-service guitar specialist for players at different experience levels.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

915 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 80% das avaliações negativas

Normalmente responde dentro de 1 semana

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4,6

Todas as avaliações

(915)

76 avaliações nos últimos 12 meses

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Avaliado com 4 de um total de 5 estrelas

Good Service

I’ve bought a couple of things from Max Guitar Store now, and they’ve been awesome every time. Their website is super easy to use, with clear photos and a lot of good details about each guitar, which makes picking one way less stressful. My last order was a new Strat, and it showed up quickly and really well packed. The setup was perfect right out of the box, so I could start playing right away. You can tell they take their gear seriously. Had a small q's about the delivery, the customer was on point and they reply fast. Overall, I'd recommend Max Guitar Store to anyone looking for good quality guitars and solid service. Will order again soon!I

3 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great Shop!

Made a good deal with Robbert, fair negotiations. The shop is located in the harbor of Scheveningen with nice restaurants nearby! Worth a visit as the shop itself has lots of nice stuff for aspiring and pro musicians too. Thanks to the friendly staff who took care of my bass guitar!

2 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Communication was prompt, clear, and very professional at every step

My experience with Max Guitars was outstanding from start to finish (even if I've not received the guitar yet). I particularly appreciated the high level of detail and transparency provided regarding the used Gretsch G6134TG LTD Penguin Black Paisley. The initial description was accurate, and the follow-up with very close-up photos of the hardware patina was incredibly helpful and professional

1 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Best guitar store in the Netherlands

Very friendly and trustworthy guitar store, staffed by true lovers of all things guitar. Shout out to the owner Robbert who has an unfailing instinct for what real guitar aficionados want to see and try out. Imo no other guitar store in the Netherlands comes close.

13 de junho de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Gitaar niet afgesteld

Ik heb een gloednieuwe gitaar besteld. Na de bestelling kreeg ik een mailtje aan waarin stond dat de gitaar ging geinspecteerd worden voor verzending.

Uiteraard verwachtte ik dus een gitaar die afgesteld zou zijn, in goede toestand.

Echter kreeg ik een gitaar aan met ontzettend oude snaren, veel te lage actie (ik kon niet op de 13de fret spelen) en verder zijn de pick ups allebei bijzonder verschillend in hoogte (echt nog nooit gezien, jammer dat ik geen foto`s kan toevoegen.).

Nu zit ik opgescheept met een gitaar die ik alsnog naar een luthier zal moeten sturen, dat zal me dus extra geld kosten.

Ik ben teleurgesteld dat ze niet de extra moeite konden nemen. De gitaar die ik heb gekocht is een Hils gitaar, en ondanks de slechte setup zie ik dat dit echt wel goede gitaren zijn. Nu, ik zal na deze ervaring de basgitaar van hils + 7string (als deze uit is) wel ergens anders bestellen.

20 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A - must go to- for guitar players

Before my visit I received fast and clear replies to emails. I made an appointment to check out a guitar I was interested in. At arrival I was impressed by the beautiful business with free parking in front of it. Friendly and professional staff, a HUGE collection of high end guitars and amplifiers. We got drinks offered, a large room to ourselves to do all the testing that was needed. The staff member who helped me was patient, helpful and respectful. Only when I asked questions he would give his opinion. The whole experience was very relaxed. And on top of that I got a very good deal on a beautiful instrument. Highly recommended!

3 de junho de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Misleading photos, rude and unprofessional

Misleading photos, heavily modified amp, rude communication

I bought a vintage Fender amplifier from this shop, but what I received looked nothing like the pictures. Not only did the images not match the actual amp, it had also been heavily modified and was in a bad shape. Before buying it I asked questions about the condition of the amp. Robbert Van Der Ende replied that there was nothing to declare and the amp was in pristine condition, which was clearly not the case. Robbert stated that the amp came from his personal collection and was selected by sound. He called the modifications 'upgrades' which is clearly not the case on a vintage amp.

I decided to legally return the amp. The seller’s response was unprofessional and defensive. He denied any issue, called my complaint “strange,” and accused me of being a “stickler for details.” He also refused to refund the return shipping costs, even though the problem clearly originated on his end.

In the end, because a total lack of trust, I returned the amp in person to The Hague and was refunded the purchase price — but not a single cent of the shipping costs. Robbert himself was present in the shop but didn't even come behind his desk for a conversation. Very cowardly and unprofessional.

A shop that treats customers like this and hides behind misleading product listings is not to be trusted. I strongly advise buying elsewhere.

18 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent tech support and product

Today I visited Max for a setup of my Les Paul type guitar and - just as my previous visit - it is a great pleasure to see the professional luthiers at work. They are more than happy to explain every step in the process and make each visit a pleasure with their friendly and fun way of approaching their customers. The instrument played like butter after the work was done.

I did need to force myself to walk away without buying a new instrument - a stroll around their well-stocked shop has serious creditcard-damaging potential.

Still, I did walk out with a purchase - a great little NUX tuner pedal.

Looking forward to seeing you again soon.

6 de maio de 2025
Avaliação não solicitada
logotipo da Max Guitar

Resposta da Max Guitar

Hey! Thank you so much for your kind words and for taking the time to share your experience. It’s always a pleasure to hear that our luthiers made a positive impression. They truly love what they do, and it shows in how they approach every instrument (and every customer).

We're glad to hear your Les Paul is playing like butter again, that’s exactly what we aim for. And yes, resisting the temptation in our showroom is no small feat… but that NUX tuner is a great catch!

We hope to see you again soon!

Avaliado com 5 de um total de 5 estrelas

A very nice experience

A very nice experience, trading in my instrument supported by experts at Max Guitars.
I walked out with my dream guitar I did not know I wanted. :-)
Finally a guitar that speaks to me when I pick it up, it inspires to play and really is a thing of beauty! Thank you so much.

24 de abril de 2025
Avaliação não solicitada
logotipo da Max Guitar

Resposta da Max Guitar

Hi Yan. Thanks so much for your message! We're really happy to hear that trading in your instrument went smoothly and that our team could support you throughout the process.

It’s always exciting when a guitar finds the right player, even if you didn’t know it was the one you were looking for. Sounds like you’ve found something special that truly inspires you.

Enjoy every note, and we hope to see you again soon at Max Guitars.

Avaliado com 5 de um total de 5 estrelas

Great store, chill vibe!!

Great store, great experience across the board. Knowledgable staff. They don't come and harass you but if you have a question they are super helpful. Beautiful array of guitars from affordable to really high-end (NOVO!!!) :-) Would/will buy again!!

6 de abril de 2025
Avaliação não solicitada
logotipo da Max Guitar

Resposta da Max Guitar

Thanks Robin for your kind words. Glad you had a great experience with us and that the balance felt right. We always try to be available without hovering, so it's great to hear that came across.

Happy to hear you enjoyed the guitar selection too. Those NOVOs definitely have a way of stealing the spotlight.

We looking forward to seeing you again, cheers!

Avaliado com 5 de um total de 5 estrelas

Eerst verkeerd product geleverd doch…

Eerst verkeerd product geleverd doch zelfde dag nog onmiddellijk geholpen en ondertussen juiste toegekregen. Topservice, heel behulpzaam en supersnel!

18 de abril de 2025
Avaliação não solicitada
logotipo da Max Guitar

Resposta da Max Guitar

Hoi Pieter, bedankt voor je bericht. Nogmaals excuses voor het fout geleverde product, maar fijn om te horen dat we het snel en naar tevredenheid hebben kunnen oplossen.

Top dat alles nu in orde is. We doen ons best om snel en behulpzaam te zijn, dus het is goed om te weten dat dat ook zo is overgekomen.

Hopelijk tot snel weer bij Max Guitar!

Avaliado com 3 de um total de 5 estrelas

I bought two guitars from Max Guitar…

I bought two guitars from Max Guitar and I must say that the first guitar was excellent and very well priced and the service was top notch but the second guitar they sold me was Chibson of course at 595 euro and they could have told me as I asked. It is not ripping off anyone but it is something I could have bought for 200 euros from AliExpress. After that I wrote an email and got no answer. Over all they do have some good deal and good service but be careful with what you buy and what they tell you.

19 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Wereldzaak!!

Vandaag voor onze zoon 11 jaar zijn eerste elektrische gitaar gekocht! Fantastisch geholpen. Wereldzaak! Veel keuze en goed en professioneel geholpen. 100% aanrader 👍🏻

29 de março de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Super pro

J'ai reçu ma "D'angelico excel mini black dog " très rapidement (2jours ouvrables). Parfaitement réglée a mes spécifications avec un nouveau jeu de cordes et une super promo " final fret fire sale" adresse a retenir ils repondent très vite aux emails ,j'espère visiter le magasin bientôt.

26 de março de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very happy buyer

Bought a masterbuilt Fender guitar that really is heaven....so was dealing with Max Guitar - All transactions with them was simply the best. Highly recommended!

14 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Telecaster

Mijn Telecaster klonk niet meer zoals vanouds. Kon langskomen bij Repairshop en werd meteen opgelost door paar fretjes te levellen. Super service! Dank!

7 de março de 2025
Avaliação não solicitada

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