AVOID AT ALL COST
I want to register my extreme dissatisfaction with this company and warn others against purchasing from them.
I ordered a pair of Finbeati earphones, which I use for swimming. After only a handful of uses, the outer shell covering the earphones cracked and came away entirely, leaving the internal wiring fully exposed with no protective casing whatsoever. Given that this is a product designed for use in water, bare, unprotected wiring is not simply a "fault", it is a genuine safety hazard.
When I contacted customer service to report this, I was met with a dismissive and frankly rude response. I was told I had exactly two options: keep the now-unusable, unsafe product and accept a refund of half of what I paid less than two months ago, or ship the item back to China from continental Europe at my own expense, with a full refund issued only if the company, at its own discretion, decided the fault was not mine.
I find this entirely unacceptable. A product that becomes hazardous within weeks of purchase with appropriate use should not leave the customer to shoulder both the shipping cost and the burden of proof. Combined with the manner of the representative I dealt with, this has been one of the most disappointing purchasing experiences I've had.
would strongly advise against buying from this company.






