Max Fashions Avaliações 

I recently placed an order for the MAX Panelled Sneakers with Lace-Up Closure under order number 94154444621, taking advantage of the "Buy 1 Get 1 Free" offer. However, I only received one pair of sneakers instead of the two I was expecting.
I reached out them via email but no one have response yet.
Unsatisfied Customer

I am beyond disappointed with my recent experience ordering from Max Fashion Online, Dubai. I placed an order (Order Number: 94149669487) for 3 white hoodies for our staff to wear during the winter. However, what was delivered were 3 creme-colored hoodies instead—completely different from what I had ordered.

To make matters worse, there was no apology or explanation for the mix-up. I immediately attempted to initiate a return and request the correct items, but despite several efforts, every single return request was canceled by Max without any valid reason. It's been nearly two month of constant back-and-forth with no resolution, and no response or meaningful support from their customer service team.

It's incredibly frustrating and unprofessional, especially when I was just trying to get the right product for our staff. The complete disregard for customer satisfaction and lack of communication is shocking, and I would highly recommend avoiding Max Fashion Online if you're looking for reliable service and timely deliveries.

I have been a regular customer of Max, but my recent experience at this outlet was extremely disappointing. I purchased a pair of loafers from this location, and within just two days, the shoes started showing visible quality issues, including discoloration and marks. Despite not using them for even seven days, the condition deteriorated further, making them unwearable.

When I visited the outlet to address the issue, the staff was unhelpful and dismissive. Instead of resolving my concern professionally, they seemed to avoid accountability and provided no satisfactory solution. Their lack of concern for customer satisfaction and poor service has left a negative impression.

I do not recommend purchasing shoes from Max, especially from this outlet. Their approach to quality and customer service needs significant improvement.

Worst service ever witnessed. Delivery not reached plus the delivery person don't answer the cal. When u cal the customer care they keep on chanting that they working on it, working on it.. Don't no what exactly they working on. Sometime I feel they are kept just to inform the customer that when we say we are working on it means to understand nothing can happen and you can cancel your order. Thanks for wasting time and efforts.

Worst delivery service.

Ordered a Christmas gift to be delivered on December 23, 2024. Guess what? It’s still not here. Customer care keeps chanting their favorite line: "We are working on it." What are you working on, a time machine to deliver it next year?

At this rate, I might as well save it for Christmas 2025. Thanks for ruining the holidays and setting a new standard for disappointment. Cheers to next year’s excuses!

Rude behaviour of security at Burjuman mall store men fitting area, such a worst feeling

I placed my order last December 16, 2024 because I am expecting that I can give that to my colleague as a Christmas Gift but unfortunately, because of your delay I cannot give since our party was yesterday December 19, 2024.
My concern here is, at least try to contact me to inform you that you will not deliver my order since this is only a small amount of order. I am thinking about that, because I really feel bad because of your service.
Don't say that you work daily to make your shopping experience smooth and comfortable, because it's not.
I am really disappointed to your service.

VERY BAD shopping experience especially for delivery, they delivers my items in wrong address.
VERY poor service they deserve negative score.

Very bad experiences with Max online shopping.They not delivered order to me, They just sending 3 days message that they are unable to delivered my order and they canceled it!!!I called them every day , their customer service workers so rude , they said they can not do nothing as driver can not located my adress but driver never not contacted me!!!

I have never experienced such terrible service You've completely ruined my day with your poor handling of my order. I've been waiting for two days for a gift, and despite calling 20 times and even offering to collect it myself, no one seemed to care or provide me with the right information. Now, due to the delay, I won’t be receiving the order at all. I will never purchase from your brand again. Your customer service is as disappointing as your brand

The order item was never delivered for about 10 days. They then canceled it and issued a refund, but they deducted what they referred to as a convenience fee.

I missed the convenience in this entire process.

Very poor customer care service. They looted my money from my credit account. I keep mailing them about my money to transfer it to my bank account. But they are not replying.

Very poor customer service and app. Delivery boy automatically make my product undelivered without informing me. The customer service also denied to look after this in a serious note. They were damn cheaters. Don't buy anything from Max Fashion. They will fool you in case of delivering any product.

Worst delivery service.

My order was about to come on 6th June 2024 and still undelivered and customer care saying just one thing that " we are working on it".

Very bad customer service .pathetic no response.My items were paid and undelivered .when i check with them they just dont care.

Bad service. I ordered a week ago. Now when am tracking the order it is showing undelivered without any justification. And the chat wasn't helpful.

Max Fashions at St Lukes has always had excellent Customer Service. Today was no exception, the assistant was so helpful and went over and above to assist me to find the item I was looking for. Max line of clothing is stylish, well made and superior quality.

Very bad service. Inspite of repeated follow ups on email and call center I am not getting my refund in my account. every time they say- they are working on it. I was a regular customer of MAX for last 16 years but now I will switch to other brands as they don't meet customer expectations.

Very bad service . My order has not reached till now although it is planned to be reached two says back.staff can not do anything about it. Customer service staff do nothing just answer calls with no solution. I can never trust max any more and never order from online

Very Bad service, initially on the website it shows I will get my order on Monday 30th Oct, later the status change to in transit, when I tried to reach via what's app portal the agent starts explaining me what is Fodel (Delivery Company) I contacted the call centre the poor agent can't help me as he don't have any clue even can't give me EDD for the order, very Bad experience with Max Online.