Maxmattress Avaliações 

124
•
O TrustScore é 3.5 de um total de 5

3,3

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Don’t be scammed by Max Mattress. I purchased ultra firm mattress and it has caused me back pain. I have never had such a bad experience. Within 30 nights out of 100 nights free trial, I have ra... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

A genuinely supportive and comfortable mattress! Cannot feel my husbands movement getting in and out of bed or tossing and turning so it also gives us a better nights sleep from that point of view! I... Ver mais

Avaliado com 4 de um total de 5 estrelas

Absolutely love this mattress. I was nearly put off by bad reviews on here but I haven’t experienced any problems. The mattress is like sleeping on a cloud, my body is supported well and my back hasn’... Ver mais

Avaliado com 5 de um total de 5 estrelas

We recently upgraded to the Max Hybrid Mattress, and it's been a game-changer for our sleep quality. Intrigued by its hybrid design, which combines memory foam with pocket springs, we decided to take... Ver mais

Detalhes da empresa

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Escrito pela empresa

At Max Mattress, we understand that a good day starts with a great night's sleep That’s why we specialize in innovative supportive mattresses that promise more than just comfort. Our hybrid technology blends full-height pocket springs with open-cell memory foam, creating an unparalleled sleep experience that supports and rejuvenates your body throughout the night.


Informações de contato

3,3

Bom

O TrustScore é 3.5 de um total de 5

124 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 50% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

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3,3

Todas as avaliações

(124)

20 avaliações nos últimos 12 meses

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Avaliado com 4 de um total de 5 estrelas

Well

Further update:

Maxmattress,
Thank you for your reply, much appreciated. To be fair to you, I'm changing my star rating to reflect the mattress after 16 nights use rather than on the delivery which I appreciate was not your fault. I don't sleep very well but I'm sleeping better than I have in quite a while. The mattress felt quite firm at first but soon gets comfy and I don't get as hot as I used to. It's still not reaching 20cm depth, seems to be sticking at around18cm, hence 1 star reserved.

Update on below: I finally received my mattress 18 days after ordering (should be 1 to 3 days) and after pestering the courier and getting a response from Max Mattress. I want to make it known that the courier was at fault here but if I could have spoken to someone at Max rather than it all being conducted by messaging, it may have been resolved much quicker, Now for the 100 day trial, presently it's not as thick as I expected but it needs a little time to decompress.

Well, I'm not happy! I ordered and paid almost £400 for my mattress which was to be delivered on 12th August. It hasn't arrived, I've been chasing the courier who don't seem able to find it, supposedly lost in their warehouse. Max Mattress are not contactable and I'm beginning to feel like I'm being scammed.

16 de agosto de 2024
Avaliação não solicitada
logotipo da Maxmattress

Resposta da Maxmattress

Dear Patricia,

Thank you for your honest feedback and for bringing this situation to our attention. First and foremost, we deeply apologise for the frustration and inconvenience caused by the delay in delivering your mattress. We understand how important timely delivery is, especially for such an essential item, and it's disappointing to hear that the courier failed to meet expectations.

While we work closely with our couriers to ensure smooth deliveries, we realize that this fell short in your case. We’re glad to hear the mattress has now been delivered, though we fully acknowledge that the experience should have been better from the start. We take your point about wanting more direct communication, and we will be looking into improving our customer support options to offer quicker resolutions in the future.

Once again, we appreciate your patience, and we are committed to making this right for you. If there’s anything further we can do, please feel free to contact us.

Best regards,

Customer Support Team, Max Mattress

Avaliado com 5 de um total de 5 estrelas

Great value for money

Great value for money, quick delivery with regular tracking updates, and a mattress with the comfort of memory foam without the overheating! Would highly recommend.

19 de julho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Mattress Perfection

After much deliberation we settled on the Maxmattress and couldn’t be happier!

Great value and even better comfort as well as perfect customer service.

Wouldn’t consider any other options moving forward

19 de julho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I bought the max mattress following a…

I bought the max mattress following a strict change of gym routine and lifestyle change as I realised how important sleep was for my training. Since I have been using the mattress I have struggled to get out of bed; such is the palatial comfort I feel every time I fall saint-like in repose. My sleep has got deeper and more consistent and the spec is just right and not too hot in the summer.

15 de julho de 2024
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Will not respond to emails - UPDATED

They have now responded and have been very helpful with a resolution.

I pre-ordered a mattress for mid-July 2024 as it states on the website. I received a text confirmation with a 4-6weeks lead time. Currently using an old mattress and wondering when exactly it will be delivered. I submitted a contact form and emailed three times in the last two weeks and have had no response, wondering if the pre-order was a scam and they have taken over £300 of my money...

28 de junho de 2024
Avaliação não solicitada
logotipo da Maxmattress

Resposta da Maxmattress

Dear Helen,

Thank you for reaching out and sharing your concerns. We sincerely apologise for the inconvenience and the lack of communication regarding your pre-ordered Max Mattress. We understand how frustrating this situation must be, especially while you're still using your old mattress.

Our team has reviewed your case, and we have reached out to you directly to discuss the matter. We are currently awaiting your update on how you would like to proceed. Please be assured that your pre-order is not a scam, and we are committed to resolving this issue promptly.

In the meantime, if you have any further questions or require immediate assistance, feel free to contact us atsales@maxmattress.co.uk or respond directly to this message. We value your patience and trust in our brand, and we are dedicated to ensuring your satisfaction.

Warm regards,

Customer Service Team
Max Mattress

Avaliado com 5 de um total de 5 estrelas

We recently upgraded to the Max Hybrid…

We recently upgraded to the Max Hybrid Mattress, and it's been a game-changer for our sleep quality. Intrigued by its hybrid design, which combines memory foam with pocket springs, we decided to take the plunge. The difference was noticeable from the first night—firm yet cushiony, it conforms beautifully to our bodies without causing any disturbance when one of us turns over. The breathability of the mattress is impressive too, keeping us cool throughout the night. Ordering was straightforward, and the mattress arrived right on schedule, neatly packaged. Truly, the Max has redefined comfort for us.

23 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Game changer

I've been looking for a mattress that's good enough for my back for years and this one has been a game changer. Worth every penny

3 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Ridiculously good mattress

Ridiculously good mattress. Sometimes you just need your mattress to hit the spot, slap bang in the middle of the Venn diagram of comfort, firmness, durability. When you wake up 9 hours later and it feels like 5 mins ago you got your head down. Yep, it’s that mattress.

But seriously, really happy

21 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I had one of the best sleeps of my life…

I had one of the best sleeps of my life on this mattress. I felt as though I was sleeping at a luxury hotel. I usually wake up during the night, but managed to sleep through the entire night without tossing and turning. Highly recommend

21 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Had struggled for years with bad sleep, until now

Had struggled for years with bad sleep. Always thought it was just day to day stress or general insomnia.. that was until I tried this mattress. Literally a game changer, I’ve not had a bad sleep since it arrived.. coincidence? I’m not sure. It gets my votes! Love it!!!

20 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

No regrets

After endless searching in need of a better nights sleep and something with fast delivery to accommodate a house move I cannot recommend this enough!

20 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Unbelievably comfortable mattress

Unbelievably comfortable mattress, and has great support for my back. The best thing about this mattress is that it has the comfort of a memory foam but is much, much cooler. Would definitely recommend.

20 de abril de 2024
Avaliação não solicitada

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