Max Spielmann Avaliações 

4.307
•
O TrustScore é 3.5 de um total de 5

3,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Tesco at Pool Cornwall. Used services to enhance a very old photo. Member of staff (Ryan) was exceptionally knowledgeable and helpful. Result was stunning and am returning next week to order photo b... Ver mais

Avaliado com 5 de um total de 5 estrelas

I periodically go to your Branch in Bingley West Yorkshire I have paid a compliment previously, I last went on the 20/10/2026, I always seem to visit when there is the young gentleman Nicky o... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Have visited Max Spielmann photo shop at Tesco Park Farm Ashford Kent a few times. Excellent customer service received from Sue. Very helpful and friendly. On previous visits I had been served by ano... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Went to booth in Sainsburys Meadowbank, Edinburgh. After several attempts got a photo that the machine said was acceptable. Emailed myself the digital photo. Got home and tried to use for my Irish pas... Ver mais

A empresa respondeu

Detalhes da empresa


Informações de contato

3,7

Bom

O TrustScore é 3.5 de um total de 5

4 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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3,7

Todas as avaliações

(4.307)

260 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Honestly

Honestly, I think Max Spielmann is one of the best and easiest options for photo printing in the UK, especially in London!

The whole process was incredibly simple. I went onto their website, selected the photo size I wanted, edited the pictures accordingly, chose my nearest store for collection, and within just 20 minutes, my photos were ready! 🤯

I printed 41 photos in 6x4 size for around £29, which I honestly think is a very reasonable price and probably one of the cheapest options you can find in London.

The quality was also amazing — I was genuinely very happy with how the photos turned out. ❤️

What makes it even better is that many London stores have self-service printing machines. You simply go to the store after your order is ready, enter your surname and order number, and the machine starts printing your photos. It's super quick and convenient.

They also have physical stores where you can browse and buy photo albums and other accessories, which is a nice bonus if you're putting together a photo album.

If you have more time, you can also choose home delivery. But if you're in a hurry and need your photos quickly, the 20-minute collection option is brilliant.

Overall, I absolutely loved the service and would definitely recommend Max Spielmann to anyone looking for quick, affordable and good-quality photo printing in London. 📸❤️

Quick, easy, affordable and great quality — what more could you ask for?

26 de agosto de 2026
Avaliação não solicitada
logotipo da Max Spielmann

Resposta da Max Spielmann

Thank you for such a detailed review. We’re delighted to hear you found our service quick, convenient and affordable, and that you were pleased with the print quality. We really appreciate your recommendation.

Avaliado com 1 de um total de 5 estrelas

Just went to Maxphoto in Tesco York to…

Just went to Maxphoto in Tesco York to printout for postage level…cost me £1.50.
It’s over the top!!

22 de agosto de 2026
Avaliação não solicitada
logotipo da Max Spielmann

Resposta da Max Spielmann

Thank you for taking the time to share your feedback.

We’re sorry to hear that you were unhappy with the price you paid for your printing at our Maxphoto service in Tesco York. We understand that the cost may have been higher than you expected.

We appreciate you taking the time to share your concerns, and we’ll ensure your feedback is passed on to the relevant team.

Avaliado com 5 de um total de 5 estrelas

Tremendous help from Lauren!

This review is long overdue. Last year, October, we had a bereavement and had an idea to produce table marker photographs of our loved one with personal photos with Bible verse captions…We had the photos downloaded on a computer with the verses attached, but for some reason when we were in the Harborne store we couldn’t get the photos to download in order to print. We literally had a few days to spare: Lauren from the Halesowen branch was at our local kingsheath branch when I rang to ask advice about downloading the photos as there didn’t seem to be any way of getting over the hurdle of it just not downloading. She was SO SO helpful, very patient and very much customer supportive. I could tell she was busy in the branch but she wasn’t flustered or anything like that. She took my query in her stride and it was her willingness to help that meant a lot to us. She said if we needed more assistance she said she’d be at the Dudley store next day but that Halesowen is her actual branch. Eventually, our family managed to organise the photographs and print them out at the Harborne store…it was a tremendous tribute to our loved one!! I’ve never met this lovely lady, but her assistance was worth its weight in gold. Thank you Lauren, our family truly appreciated your help and apologies it’s taken so long to put it into writing. I hope your managers / Mr Simpson sees this too.

22 de outubro de 2025
Avaliação não solicitada
logotipo da Max Spielmann

Resposta da Max Spielmann

Thank you for taking the time to share such a heartfelt message about Lauren.

We’re so pleased to hear that Lauren was patient, understanding and went out of her way to help you during such a difficult time. We understand how important those photographs were to your family, and it’s wonderful to know that her support helped you when you were trying to organise such a meaningful tribute to your loved one.

We’ll be sure to pass your kind words on to Lauren and her Area Team. She’ll be delighted to know that her willingness to help made such a difference to you and your family.

Avaliado com 5 de um total de 5 estrelas

Customer service at its best

We needed quite a lot of different sized photographs for various frames and the lady working in Max Spielmann Tesco Horwich was absolutely brilliant. She sorted out all our requirements, whilst still attending to other customers and was so helpful and knowledgeable too. Customer service at its best!

21 de agosto de 2026
Avaliação não solicitada
logotipo da Max Spielmann

Resposta da Max Spielmann

Thank you for taking the time to share your wonderful feedback.

We’re delighted to hear that the colleague at our Max Spielmann Tesco Horwich branch was able to help with all your different-sized photographs while also assisting other customers. It’s great to know that you found her so helpful and knowledgeable.

We’ll be sure to pass your kind words on to her and her Area Team.

Avaliado com 5 de um total de 5 estrelas

Excellent Service

As always, Dan,was very,very helpful and patient..nothing is ever,too much trouble, for him...

17 de agosto de 2026
Avaliação não solicitada
logotipo da Max Spielmann

Resposta da Max Spielmann

Thank you for your lovely feedback! We’re delighted to hear that Dan was so helpful and patient, and that he was able to make your experience a positive one. We’ll be sure to pass your kind comments on to Dan.

Avaliado com 5 de um total de 5 estrelas

A phone number when I was confised had…

A phone number when I was confised had a human who fixed my issues and it was a great experience.

17 de agosto de 2026
Avaliação não solicitada
logotipo da Max Spielmann

Resposta da Max Spielmann

Thank you for taking the time to share your lovely feedback.

We’re delighted to hear that you were able to speak to a member of our team who was able to understand your concerns and resolve the issues for you. It’s great to know that you received such helpful and friendly service.

We’ll be sure to pass your kind words on to the team.

Avaliado com 5 de um total de 5 estrelas

Superb service for passport renewal

Superb service for passport renewal. Keidi was efficient, friendly and extremely pleasant. She guided me through the process painlessly and only took a few minutes. I would thoroughly recommend this service when applying for a new passport. Thank you so much Keidi.

17 de agosto de 2026
Avaliação não solicitada
logotipo da Max Spielmann

Resposta da Max Spielmann

Thank you for taking the time to share your wonderful feedback.

We’re delighted to hear that Keidi made your passport renewal so easy and straightforward. It’s great to know that she was efficient, friendly and helpful throughout the process.

We’ll be sure to pass your kind words on to Keidi and her Area Team. Thank you for recommending the service.

Avaliado com 1 de um total de 5 estrelas

Very disappointed with this company

Very disappointed with this company, bought a present nearly 2 weeks ahead of a birthday and simply didn't arrive, contacted customer service and been given a tracking number. As it didn't arrive in time asked for a cancellation and refund. Have a very dissapoint Ed daughter as the present she picked for her mums birthday didn't arrive. I would avoid this company by a mile. Should have read the reviews before making the purchase.

5 de agosto de 2026
Avaliação não solicitada
logotipo da Max Spielmann

Resposta da Max Spielmann

Thank you for taking the time to share your feedback.

We’re very sorry that your order did not arrive in time for your daughter’s birthday, particularly as you had placed the order nearly two weeks in advance.

Please contact our Customer Care team at customer.support@timpson.com with your order details so we can look into this further.

Avaliado com 5 de um total de 5 estrelas

Just been to your shop in Tesco…

Just been to your shop in Tesco Gillingham. Sophie the sales assistant was so helpful. She was as patient, polite, professional and just a great employee. Will definitely be coming back for more photos

15 de agosto de 2026
Avaliação não solicitada
logotipo da Max Spielmann

Resposta da Max Spielmann

Thank you for taking the time to share your lovely feedback.

We’re delighted to hear that Sophie at our Tesco Gillingham branch was so helpful, patient and professional. It’s wonderful to know that she made such a positive impression and that you’ll be returning for more photos.

We’ll be sure to pass your kind words on to Sophie and her Area Team.

Avaliado com 1 de um total de 5 estrelas

Waste of money

I went to the Timpson’s counter at ASDA in Corby on 18 July to have my passport photo taken and made it quite clear that the photo was for a German Passport. I was assured that they were able to check German passport photo requirements so went ahead. The photo however did not meet German requirements with the face beeng to small (from chin to top of head must fill 70 to 80% of the photo) so I went back on 22 July. Initially I was told that the first photo had passed “quality control” but on showing my current passport and pointing out that the first photo dos not even match their ad for UK passport another was taken free is charge. This however also failed to meet German passport requirements as my face was not central on the photo. What a waste of my money and time! To be honest why Max Spielman trains their users to take photos from the waist up to then manipulate it into a passport head-shot is beyond me!

22 de julho de 2026
Avaliação não solicitada
logotipo da Max Spielmann

Resposta da Max Spielmann

Thank you for taking the time to share such detailed feedback.

We’re very sorry to hear about the difficulties you experienced with your passport photographs and that the photographs provided did not meet the German passport requirements.

Please contact our Customer Care team at customer.support@timpson.com with your details and the branch you visited, so we can look into this further.

Avaliado com 5 de um total de 5 estrelas

Passport photos bear an excellent likeness.

Passport photos bear an excellent likeness, machines are very easy to use.

8 de agosto de 2026
Avaliação não solicitada
logotipo da Max Spielmann

Resposta da Max Spielmann

Thank you for taking the time to share your positive feedback.

We're delighted to hear that you were pleased with your passport photos and found the machines easy to use. Its great to know you were happy with the result.

Avaliado com 1 de um total de 5 estrelas

Good manners by shop staff cost nothing

Is it normal for a shop employee to conduct business OUTSIDE the shop? Because that's what happened to me today. I approached the bearded man who works at the Scarborough branch of Max Spielmann. He'd just finished sweeping the pavement outside. I asked about a tiny memory-card with adaptor that I'd bought from this same shop several days ago. But instead of courteously inviting me inside the shop, he removed the memory-card from the camera outside the premises, told me the micro-card needed to be inserted inside the adaptor, but made no attempt to do this for me, instead, swinging round to speak to a woman who had some question to ask. It almost seemed as if he was desperate to end our conversation as quickly as possible. So I was left on the pavement outside the shop, struggling to insert a memory-chip about the size of a little finger nail into the adaptor.

Is this man autistic? Does he have a problem with male customers? Or is he just just downright pig-ignorant?

I shall not be buying any more camera products from this shop in future after encountering such unnecessary rudeness from its member of staff.

4 de agosto de 2026
Avaliação não solicitada
logotipo da Max Spielmann

Resposta da Max Spielmann

We're sorry to hear about your experience at our Scarborough branch and apologise that you felt disappointed with the service you received.

We always aim to provide a helpful and welcoming experience for every customer, and we appreciate you taking the time to share your feedback. We would like the opportunity to look into this further and understand what happened.

Please contact our Customer Care team at customer.support@timpson.com

Avaliado com 1 de um total de 5 estrelas

1/5 Stars

1/5 Stars – Rushed, rude service and zero quality care at the Bury branch. I had a deeply frustrating experience getting my photos taken here. The staff member was incredibly rude and unprofessional. Instead of greeting me or letting me settle into the chair, he just sat me down and immediately started taking photos without saying a word. A simple 'how are you?' or a moment to make sure I was ready would have made all the difference. Because I wasn't even given a second to settle, the final photos looked rushed and awful. Total lack of basic customer service and care. I won't be back.

2 de agosto de 2026
Avaliação não solicitada
logotipo da Max Spielmann

Resposta da Max Spielmann

Hi,

Thank you for taking the time to share your feedback. We're sorry to hear about your experience at our Bury branch and that the service you received did not meet your expectations.

We understand how important it is for customers to feel comfortable and supported, especially when having photographs taken. Your comments regarding the service you received and the quality of the photos will be shared with the relevant team.

Avaliado com 1 de um total de 5 estrelas

Rude and Un-cooperative Staff

Rude, un-cooperative and appalling service. When me and my wife visited to get a passport photo and the staff member Diana at Poole Tower Park didn't want to help at all, kept making excuses why she couldn't serve us and why she needed to stop helping as soon as possible. She then was back chatting why the photo was satisfactory even though it clearly wasn't. I have filed a formal complaint from the sheer disrespect and lack of help we received.

27 de julho de 2026
Avaliação não solicitada
logotipo da Max Spielmann

Resposta da Max Spielmann

Hi,

Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and that you felt let down by the service you received.

This is certainly not the level of customer service we aim to provide, and we understand how disappointing this must have been. As you've already submitted a formal complaint, the relevant team will investigate the matter and be in touch as soon as possible.

Avaliado com 5 de um total de 5 estrelas

Superb service

We wanted some photos that were on a phone cropping and printed. The lady who helped was marvellous, helpful and patient. One of the photos was entered in the hives and honey section of the Yorkshire show. The photograph took first prize for its category and reserve champion overall. Amy in the Huddersfield store was superb

7 de julho de 2026
Avaliação não solicitada
logotipo da Max Spielmann

Resposta da Max Spielmann

Thank you so much for taking the time to share your wonderful feedback. We're delighted to hear that Amy at our Huddersfield branch provided such patient and helpful service with your photo printing.

Congratulations on your photograph winning first prize in its category and Reserve Champion Overall at the Yorkshire Show – that's a fantastic achievement!

We'll be sure to pass your kind words on to Amy and the area team. Thank you again for sharing your lovely experience.

Avaliado com 1 de um total de 5 estrelas

Extremely rude staff called Kelly that…

Extremely rude staff called Kelly that was working on the day will never be using these again.

26 de julho de 2026
Avaliação não solicitada
logotipo da Max Spielmann

Resposta da Max Spielmann

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations and that you felt the service you received was not up to our usual standards.

We take feedback like this seriously and would like to look into what happened. Please get back in touch with us at customer.support@timpson.com

Avaliado com 5 de um total de 5 estrelas

Congleton branch

Congleton branch - served and very ably assisted by Charlotte today. She was so patient and so helpful - a joy to shop there.

25 de julho de 2026
Avaliação não solicitada
logotipo da Max Spielmann

Resposta da Max Spielmann

Thank you so much for your lovely feedback. We're delighted to hear that Charlotte provided such patient and helpful service during your visit to our Congleton branch.

We'll be sure to pass your kind words on to Charlotte and the area team. It's wonderful to hear that she made your experience such a positive one.

Avaliado com 3 de um total de 5 estrelas

PHOTOBOOTH no good for passport

Two sets of passport photos from photobooth both came out with white spots on making them unusable for for my son or I to use for new passports, digital copy also unusable. Foolishly we didn't check the quality of the first prints before starting the process for the second person .Have requested a refund for both as totally unusable. Will update if a refund is received. What a nuisance, now have to find somewhere else to get the job done properly
Edit: uprated from 1 star to 3 as Max Speilman were quick to respond to messages especially as it was a weekend. They have started the refund process without a fuss. Can't rate higher than a 3 star as I didn't get the passport photos I needed and for an the inconvenience of having to get photos from elsewhere. I do appreciate the polite and prompt communications..

25 de julho de 2026
Avaliação não solicitada
logotipo da Max Spielmann

Resposta da Max Spielmann

Thank you for taking the time to share your feedback. We're sorry to hear that you experienced issues with your passport photos and that they were not suitable for your requirements.

We understand how frustrating and inconvenient this must have been. Please get back in touch with us at customer.support@timpson.com so we can assist you further.

Avaliado com 1 de um total de 5 estrelas

I`m on the phone........ Littlehampton branch

I popped into my local branch (w/c 20/7) and the lady was on the phone NOT a business call. So I looked around and around and around it`s a small shop so I could not go any further still on the phone......... I knew what I wanted no interest in looking after me, I like to shop local. So I went home and spent £72 with Etsy. I know nothing will change, will never go into that shop again

20 de julho de 2026
Avaliação não solicitada
logotipo da Max Spielmann

Resposta da Max Spielmann

Thank you for taking the time to share your feedback. We're sorry to hear about your experience during your visit and understand how frustrating it must have been to feel that you were not acknowledged or assisted.

This is not the level of service we aim to provide, and your comments will be shared with the relevant team so this can be looked into.

Thank you again for bringing this to our attention.

Avaliado com 5 de um total de 5 estrelas

We Dealt with Sandra

We Dealt with Sandra. She was Excellent. We wanted to print two photos , she helped us with the size and choosing a frame. She put the photos in the frames and wraped them. Top class very professional and lovely to deal with. A lady.
Sandra Go raibh míle maith agat (1000 thanks.)

16 de julho de 2026
Avaliação não solicitada
logotipo da Max Spielmann

Resposta da Max Spielmann

Thank you so much for your wonderful feedback. We're delighted to hear that Sandra provided such excellent service and helped you choose the perfect photo size and frames.

We'll be sure to pass your kind words on to Sandra and the area team. Thank you for taking the time to share your experience, and we're so pleased you were happy with the service you received.

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