Mbpartsgiant Avaliações 

43
O TrustScore é 3 de um total de 5

3,1

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Veja o que dizem as avaliações

Avaliado com 2 de um total de 5 estrelas

I ordered a cover molding (Part No. 251-810-02-15-9650) for my Mercedes ML350, but unfortunately, the part I received didn't match what was ordered. After a bit of back-and-forth with a delivery failu... Ver mais

Avaliado com 2 de um total de 5 estrelas

Their website is pretty helpful as far as finding the parts you want. I started a Live chat to get some clarification on a part. The chat directed me to call. I called. My call was never answered. I p... Ver mais

Avaliado com 4 de um total de 5 estrelas

I ordered the lever used to open the driver door. The shipping was fast but like all Mercedes parts over priced and a cheap piece of plastic. Mercedes has gotten to be a cheaply made expensive (luxury... Ver mais

A empresa respondeu


Informações de contato

3,1

Bom

O TrustScore é 3 de um total de 5

43 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 62% das avaliações negativas

Normalmente responde dentro de 1 semana

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3,1

Todas as avaliações

(43)

30 avaliações nos últimos 12 meses

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Avaliado com 2 de um total de 5 estrelas

MBPartsGiant.com Cons vs 1 Pro, not so great!

MBPartsGiant.com is great on pricing. That is the only positive. You can expect at least a 3 week time frame from the time that you place an order and potentially receive your products. Communication could use improvement. You can expect like clock work to receive an email 1 - 2 weeks after placing your order that states there will be a delay in shipping your order. Then expect another 1 - 2 weeks before you receive your product. If you have a larger order, it may be shipped in multiple packages. They won't be able to tell you what was shipped in what package. If/when a package is lost they do more in trying to make you seem like a criminal who is trying to commit fraud to steal your own package vs actually opening an performing a proper investigation to locate the missing package.

This is definitely a case of you get what you pay for. You may ultimately receive your order, but it's going to take 3 weeks at least before you receive it. If you call for the order update you'll get the same standard response and it's pretty much we'll ship it to you once we receive it. This is not the place to shop at if you have a car project with a deadline. It is the place to come to save a few dollars and they can have most Mercedes parts that otherwise you'd have to get from a junk yard or pay the dealer prices for brand new OEM parts.

4 de novembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Excessive price gouging

This site and company is profoundly corrupt. I ordered a fender liner. They quoted me one price. Mind you they are in the same state and 20 miles away. They stated the shipping and handling went from $19.99 to $190.00. I could have picked it up. Nonetheless, their system is automated. There is no one to talk to about it. Need to cancel and be done with this place!

12 de novembro de 2025
Avaliação não solicitada
logotipo da Mbpartsgiant

Resposta da Mbpartsgiant

Thank you for your feedback. We're sorry to hear you're not satisfied with our sales policy.
We understand how important flexibility and convenience are, and we’re continuously reviewing our policies to better serve our customers.

Please feel free to reach out to our customer service team at 1-888-958-5349

Avaliado com 1 de um total de 5 estrelas

This is the biggest scam of a Co

This is the biggest scam of a company. DO NOT USE. I'm contacting every organization that i know and my bank. They asked me to put in my VIN and they selected the "CORRECT EMBLEM". it was the wrong one. Mercedes Benz said it was a joke. They won't return my money because I didn't have the original packaging. So they and you a random part and if you trust that they even know what they are doing. You don't think about saving the box.

15 de outubro de 2025
Avaliação não solicitada
logotipo da Mbpartsgiant

Resposta da Mbpartsgiant

Thank you for sharing your feedback. We're sorry to hear about your experience and understand your frustration. This isn’t the standard we aim to uphold, and we’re taking your comments seriously as we work to improve. Your feedback is essential for improving our services.

Avaliado com 1 de um total de 5 estrelas

Bait-and-Switch Pricing and Poor Customer Service

I ordered a car part on MBPartsGiant.com and paid with my credit card. I received an email stating that I’d need to pay three times the original price to actually get the part. When I called Carla on 11/6/25 to address what felt like a classic bait-and-switch, I asked if anything could be done to resolve the issue. Her response? “Go ahead and leave a negative review.”
She claimed the inflated pricing was disclosed in emails and on their website—but that’s not what I saw when I placed the order. I simply expected to pay the price shown and receive the part, not jump through hidden hoops or be upsold after payment. To make matters worse, Carla also informed me that the shipping timeframe I was initially quoted was incorrect and that it would take longer than expected.
This experience was frustrating, misleading, and disappointing. I won’t be ordering from them again—and I’d caution others to read the fine print very carefully, assuming it’s even there.

6 de novembro de 2025
Avaliação não solicitada
logotipo da Mbpartsgiant

Resposta da Mbpartsgiant

Thank you for your feedback. We're sorry to hear you're not satisfied with our sales policy.
We understand how important flexibility and convenience are, and we’re continuously reviewing our policies to better serve our customers.

Avaliado com 1 de um total de 5 estrelas

SCAM COMPANY

SCAM COMPANY. Stay far away from mbparts.com. They sold me a defective part, and now they’re refusing to honor their own return policy. MB18100350. Absolutely unacceptable. I spoke with a so-called supervisor named Joe, rude, unhelpful, and full of attitude like I’m the problem. I’m done being polite. This company is a complete joke and a ripoff. They take your money and leave you hanging. Buyers beware! do NOT trust these scammers.

6 de agosto de 2025
Avaliação não solicitada
logotipo da Mbpartsgiant

Resposta da Mbpartsgiant

We’re truly sorry to hear about your experience. It’s disappointing to know we let you down, and we sincerely apologize for the inconvenience and frustration this caused. Your feedback is not taken lightly, and we’re committed to learning from this to ensure it doesn’t happen again.

Thank you for bringing this to our attention.

Avaliado com 1 de um total de 5 estrelas

Ordered a part for my Benz

Ordered a part for my Benz, turned out to be defective. While waiting for the RMA, I ordered the replacement. I received the first communicating asking for the VIN, which I provided, now I receive certified proof of purchase. And have been instructed to take the vehicle to my local MB dealer for diagnostic and replacement part. I have the diagnostic report from a non MB dealer. The part in question is the front bearing hub, that has throw codes for ABS traction control. The closest dealer is about 50 miles away, don't feel comfortable driving the car. So to get a replacement part, I need to have the car towed to the dealer, pay for a diagnostic report that shows what the non dealer reported. WOW now spending $500 to get a $242 refund.
BEWARE!!!!!!

24 de julho de 2025
Avaliação não solicitada
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Resposta da Mbpartsgiant

Thank you for sharing your experience, and we are truly sorry to hear about the challenges you faced. We understand how important it is and your feedback is invaluable and will help us improve and better serve our customers in the future.

Avaliado com 2 de um total de 5 estrelas

Order drive shaft in bolts and.. I got…

Order drive shaft in bolts and I got the drive shaft in like 2 weeks. It was a month and 3 days after fighting and arguing that I never got the bolts customer was pissed.

23 de julho de 2025
logotipo da Mbpartsgiant

Resposta da Mbpartsgiant

We’re genuinely sorry to hear that your experience didn’t go as expected. Feedback like yours helps us see where we fall short, and we’re already looking into how we can do better moving forward.

Thank you for taking the time to let us know.

Avaliado com 5 de um total de 5 estrelas

Exactly what I needed.

27 de junho de 2025
logotipo da Mbpartsgiant

Resposta da Mbpartsgiant

Thanks so much for the great review! We're really happy to hear you had a good experience with us. Getting the right part on time can make all the difference, and we're glad we could help.

We appreciate your support and hope to help you out again on your next repair or project!

Avaliado com 5 de um total de 5 estrelas

Parts were correctly labled

Parts were correctly labled, not off brand, and therefore the fit was perfect

30 de maio de 2025
logotipo da Mbpartsgiant

Resposta da Mbpartsgiant

Thanks a ton for the awesome review! We're really glad everything went smoothly with your order and that the part was just what you needed.

We’re all about making it easy to get the right parts fast, so it’s great to hear we delivered. Hope to see you back next time you’re working on something!

Avaliado com 4 de um total de 5 estrelas

Cheap Plastic

I ordered the lever used to open the driver door. The shipping was fast but like all Mercedes parts over priced and a cheap piece of plastic. Mercedes has gotten to be a cheaply made expensive (luxury?) vehicle. Not sure when Mercedes got so chintzy.

30 de maio de 2025
logotipo da Mbpartsgiant

Resposta da Mbpartsgiant

Thank you for sharing your feedback. We're sorry to hear about your experience. We appreciate you bringing this to our attention and hope to provide a better experience in the future.

Avaliado com 5 de um total de 5 estrelas

I enjoyed your stock of Mercedes Benz…

I enjoyed your stock of Mercedes Benz parts but mostly your very fair pricing.

30 de maio de 2025
logotipo da Mbpartsgiant

Resposta da Mbpartsgiant

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your support means a lot, and we truly appreciate you taking the time to leave a review.

We look forward to serving you again in the future!

Avaliado com 1 de um total de 5 estrelas

Avoid this entity at any cost. Scam.

I was a MB dealer for 28 years. I cannot believe how low the mark has fallen in insuring QC and CS by its vendors / dealers.
I ordered a simple none special order 60$ part and even got emails confirming the part order, shipping and delivery. Instead of the part actually arriving I received an envelope (with tracking) with 2 washers in it.
I have spent a week trying to get this resolved and still no emails, no return calls, no resolution. . . just hoops to jump through.
Site reflects CA but wrong parts shipped from FL.
I can’t believe it. 60 bucks and they’ve avoided CS like no other I’ve EVER experienced. Forced me to charge back the purchase.

25 de abril de 2025
Avaliação não solicitada
logotipo da Mbpartsgiant

Resposta da Mbpartsgiant

We’re truly sorry to hear about your experience. It’s disappointing to know we let you down, and we sincerely apologize for the inconvenience and frustration this caused. Your feedback is not taken lightly, and we’re committed to learning from this to ensure it doesn’t happen again.

Thank you for bringing this to our attention.

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