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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

First class experience with this company, I’ve have nothing but positive things to say about Jake. From ordering on a Saturday evening to getting told bike was not stocked in colour I wanted o... Ver mais

Avaliado com 5 de um total de 5 estrelas

My wife bought a Canyon e bike online which, despite much desk research into geometry, simply didn't work for her. After having bought another bike previously from MCRBikes, I asked them for a price t... Ver mais

Avaliado com 1 de um total de 5 estrelas

Don’t waste your money, website advertises bikes in stock, you pay £499, and then informed that the bike is out of stock, via a badly worded email. When you then attempt to contact the company to requ... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Great company to deal with, they let me collect the bike as was in the area over deliver which I preferred. Jake’s personal approach is what will make this company stand out from others as he’s really... Ver mais

Detalhes da empresa

  1. Loja de Bicicleta

Escrito pela empresa

We Are The Fastest Growing Bike Shop In The UK For A Reason. Stockist of High-Low End Bicycles Based In Manchester, UK. Free UK Delivery And Warranty Included On All Bike Sales.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

188 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 81% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Pre-Owned Bianchi Aria E-Road

Bought a pre-owned Bianchi Aria E-Road bike for my wife, we’ve been looking for one for over a year, we saw the bike on the MCR site and thought the description was too good to be true, however after enquiring and paying for it, the bike arrived and it was as the description; in excellent condition, we are so pleased with our purchase.
Jake was extremely responsive, helpful and very patient throughout the process,.
Will definitely highly recommend MCR

6 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Electric Brompton 6 speed

Electric Brompton 6 speed. When delivered I checked the bike over and could not fault it. Although it is six years old I could not find a mark on it. It presented as a new bike for just over half the price. Everything worked as new and it came with the roller rack so no need for me to buy as an accessory (expensive!). The price was brilliant. I could not find cheaper anywhere for a similar model and condition. Because I live about 15 miles from them they delivered personally. Very helpful and offered to go over the bike if needed. I would not hesitate to buy from them again.

3 de outubro de 2025
Avaliado com 5 de um total de 5 estrelas

Great Bike, Great Service

The bike that I bought was a very good price, and in excellent condition, with new tires and a new chain. There was a bit of back and forth but Jake at MCR bikes was always helpful, and I got the help I needed, and the bike is perfect. Great experience, and would really recommend MCR Bikes to anyone shopping for a used electric bicycle.

29 de setembro de 2025
Avaliado com 5 de um total de 5 estrelas

Fantastic experience

Fantastic experience. I'm skeptical of online shops and did research on this company before calling.

Jake answered all my questions, was knowledgeable and I hung up reassured that everything is legit. I bought a basically new GIANT AR 3 for £500, a significantly better value than anywhere else. There was a problem with one screw and when I emailed Jake about it, he resolved this issue too.

There's a 14 day return policy if the bike is the wrong size, so you have nothing to lose by ordering! You'll probably be pleasantly surprised. Jake usually responds within a business day.

Thanks a lot!

24 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Bought a secondhand Trek bike from Jake…

Bought a secondhand Trek bike from Jake and I couldn’t be happier. He’s been so friendly, pleasant, polite and helpful throughout the transaction and beyond. Bike was shipped within the time frame they said and was extremely well packaged. I would 100% recommend buying from MCRbikes.

9 de setembro de 2025
Avaliado com 1 de um total de 5 estrelas

Bike I have ordered and paid for was…

Bike I have ordered and paid for was not in stock but no one told me that - only when i called them to ask whats going on they've said they dont have it. Why to sell something you don't have??? Message them few times- no reply, they said money was sent back but I still didn't receive it. Terrible customer service.

29 de agosto de 2025
Avaliação não solicitada
logotipo da MCR BIKES

Resposta da MCR BIKES

Thank you for your review. We would like to clarify the sequence of events for accuracy and transparency.

Your order was placed through our website, which integrates with a 72 hourly supplier inventory system data. In this case, the supplier confirmed shortly after your order that the item was no longer available. As soon as this was verified, your order was cancelled and a full refund was processed.

Refunds are issued immediately on our side, however the time it takes for funds to appear back in your account is determined by your bank and payment provider. This process typically takes several working days and is not instant, despite the refund being completed on our system.

We respond to all customer enquiries and remain transparent throughout situations involving supplier stock changes, which can occasionally occur when working with live inventory feeds.

At no point was any payment withheld, and the order was cancelled solely due to supplier unavailability.

MCR Bikes remains committed to accurate listings, prompt refunds, and professional customer service across all orders.

MCR BIKES Team.

Avaliado com 4 de um total de 5 estrelas

So i just bought a second had bike from…

So i just bought a second had bike from mcr i think if your gonna offer a service like this you shoild make sure tje bike is o gppd workong order im having to renew the brake discs as there warped and catching when i ride i woild have given 5 stars if itwasnt for this small error apart from that i love it

7 de agosto de 2025
Avaliado com 1 de um total de 5 estrelas

Inaccurate stock, take your money even if they haven’t got stock.

Advertise they have the stock, take your money immediately, and then after a few days, offer you an alternative because they cannot fulfil the order. It took me a week to get my money back.
Should not take money until you can fulfil order like many better companies and show accurate stock.

17 de agosto de 2025
Avaliação não solicitada
logotipo da MCR BIKES

Resposta da MCR BIKES

Thank you for your review. We would like to clarify how our inventory system operates for transparency.

Our website integrates with distributor inventory feeds which operate on a 72-hour rotating stock update system. This allows us to offer access to a significantly wider range of bikes sourced from multiple suppliers across Europe. While this system is highly accurate the vast majority of the time, availability can occasionally change between update cycles, particularly when items sell through other channels before the next scheduled synchronisation.

In your case, once the supplier confirmed the item was no longer available, you were notified and a full refund was processed immediately on our system. Refund timelines are then dependent on banking providers and payment processors, which typically take several working days to complete.

At no point was any payment withheld, and the order was cancelled solely due to supplier stock unavailability outside of our direct control.

This inventory model allows customers access to bikes that would otherwise not be available through a single physical retailer, while maintaining transparent pricing and prompt refunds in the rare event of supplier stock changes.

Mcrbikes remains committed to accurate listings, transparent processes, and professional customer service at every stage.

— Mcrbikes Team

Avaliado com 5 de um total de 5 estrelas

Fantastic prices, service and delivery!

I've just bought a bike from Mcrbikes, and highly recommend them.
My bike was delivered to Scotland for free and in 24 hours. It was amazingly well packaged and took me half an hour to put together.
I'm well-chuffed with it! Best price I had seen in the UK too.
The after-sales has also been great. I have zero complaints and would confidently use them again in the future.

12 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Just bought a 2022 specalized levo

Just bought a 2022 specalized levo
Of mcrbikes
Highly recommended company
Was exactly as described
And in very good condition for a used bike
Customer service was bang on
And you get a years warranty for peace of mind
Wouldn't go anywhere else for a bike again
Thank you Jake and team !!

14 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service

Great service, Jake was really helpful, answered all my questions, and when the bike arrived, it was in immaculate condition, and they even changed the tyres over as requested, had one minor issue after assembling the bike which Jake resolved immediately and sent the parts on, highly recommend this company, thanks Rich C

4 de agosto de 2025
Avaliado com 5 de um total de 5 estrelas

A great place to buy

Really Impressed, Jake kept me in to loop during the whole process from ordering to arranging pickup. We arranged for me to travel to the unit to pickup the bike and Jake met me there. The bike (Merida eOne-Sixty 9000) was exactly as described and like new.

11 de julho de 2025

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