MCR BIKES Avaliações 188

Bought a pre-owned Cannondale Topstone Neo Carbon 3 2022 from MCR Bikes. The whole process was very smooth and everything arrived exactly when promised. Very please with the bike and it's presentation. Would definitely deal with them and top marks to Jake for his help

great service

After a mix up with my order it was sorted as soon as possible and the bike is amazing and in fantastic condition even though its pre owned, speaking to the company the person I spoke to was professional and polite.

I purchased a preowned Orange Clockwork bike, the bike has arrived and is immaculate. Looks brand new! Can’t believe the bike I received for the price I paid. 100% would recommend this company to anyone.

Absolutely A+++ customer service

Excellent service and very helpful staff would definitely buy of them again

Shambles. My order for a pair of shoes was confirmed and to be shipped. Then I get an email saying they are not available across Europe and would I accept a black pair instead of blue. Really?? If I wanted black I would have ordered black. Why advertise stuff they haven't got and why confirm the order?
Zero consideration for the customer and a really silly offer to send a different colour.
Update…they are now chasing me for details even though they themselves sent the email confirming the order and then another stating that the goods were not available…they have their own records! If I do not respond it seems my review will not be taken as genuine… it is. I see no reason to keep responding to them. Looks like an excuse to negate my review. They confirmed the order then said they cannot supply…simple and true. I am not making this up.

Great service highly recommended

Thank you, Jake and MCR Bikes Team, for sorting out the shoe exchange. While there was a bit of back and forth with Cube regarding their returns policy, your commitment to ensuring I received the correct size was excellent. The new shoes fit perfectly, and I appreciate your prompt service throughout the process. I highly recommend MCR Bikes!

Got to say, Jake went all out to ensure my experience with MCR went from a negative one to a positive one. Some issues with the bike I bought my son but these issues have been promptly resolved. Great service, thank you Jake 👍

What an easy process, filled in the form late last week. Was emailed and they arranged to collect today as my day off text me 30 minutes before he arrived. He had a quick ride and checked bike over. Money sent whilst we were chatting. If I had another to sell I would use no issues

Fantastic service ,he has a lot of knowledge and very easy to talk to .Communication is spot .,next bike is definitely coming from Jake.

Great deal for a superb bike. Best price around by far. Jake was excellent to deal with and kept me updated daily with the delivery.
Amazing all round. Buy from MCR with confidence.
👍

Jake, you’re an absolute gem. Thanks for collecting my bike from Birmingham. No messin, no stress. 😎 Job done. Cheers for everything.

Bought a new Trek Marlin. Unfortunately, the front chainset was damaged in transport despite the bike arriving well packaged. MCR bikes agreed to send a new chainset which was fitted by a local mechanic and MCR paid for the fitting. Excellent service and great communication throughout. Bike is perfect now.

Great service and communication.
Would highly recommend.

No instructions on how to assembly the bike

Very helpful. A very good after sales service.

Great service from advice, speedy delivery and when I had a question after the delivery great aftersales service!! I know where I will go to buy my next bike!

Had the absolute pleasure of purchasing my Kona Fat Bike from Jake at Mcrbikes.

Although I had to wait a little time for the order to come from the states, Jake was on hand to give information at every stage which was great.

Jake is a great guy and a real pleasure to speak with. Always very informative and it's great to see the enthusiasm he has all round.

I would recommend mcrbikes to anyone interested in getting a bike.

Thanks Jake! Keep up the great work developing the company.

I'll keep my eye out for more of your YT channel videos too!