MDLIVE Avaliações 12.141

In the last 15 years I have not been to any Doctor's office that was less digital than MDLIVE. My Web doctor sent a Lab request. Request did not flow into system. Tried to solve it by app, chat etc. - but will have to make my 3rd call to contact center - as everytime they send you a message they close it to reply

After waiting an hour for an appointment that says 10min or less I was contacted by a different number and “missed” the appointment. I called back in and explained the situation and the representative acted as if I was at fault when I told him none of the instructions he was giving was accurate of my experience. He rebooked another appointment where I waited 15min to be told there are no providers in my state. What a WASTE of time!

After spending an hour and 15 minutes listening to that small snippet of music play over and over, I gave up and hung up. I won't bother attempting to use them again!

If I could give a -100000 I would!! I have tried for 3 months to schedule an appointment with my provider and each call I am asked the same questions, or different questions, over and over again!! but the most irritating thing is I cannot understand a word they say! I have yet been able to schedule an appointment. I like my Doctor but your customer service is the worst!!!

Waste of money doctor totally didn’t give anything we wanted to help our child I was told we had to wait 24 hours for a escalation for them to figure out what the hell the doctor wants to do and we told her we needed more than just a cream she said you don’t need all that a freaking waste of money I’m pissed this service was very inconvenient

I was told by a doctor to go a Labcorp for testing on a potential illness Monday. She told me to go as soon as possible so I can set up a follow up appointment the following day, but did not send the order out for the testing until exactly 15 minutes after they closed. I go to the Labcorp the next day, get my testing through my insurance, but the Labcorp takes me down for a 143 dollars if my insurance can’t cover it, even though I, of course, have insurance or I would not have been able to talk to my provider and my insurance was on the order but I am in pain, so I just put my card down for it. I try to make an appointment, a wellness appointment as the doctor told me to, and the next appointment for her is not until the following week, BUT if you pay an additional 20 dollars again, you can speak with her today. I called MD LIVE because that was actually the most ridiculous thing i’ve ever seen in my life, and they confirmed it. I could have avoided all of this if I just went to Urgent Care, but they advertise this as being convenient. I’m down 160 dollars might be 180 if the pain persists, and I haven’t even got the prescription and that doesn’t even include what I pay for my insurance. I will never go this route with MD Live ever again.

Not doing this again. I requested an appointment today for tomorrow with MD live. I live in Arizona so when I requested the time, and said I was in Arizona, which does not participate in time change, I expect my 4:00 pm to be Arizona time. I got a text message which said 4:00 pm Mountain, which will now be 3:00 p Arizona time. I will be at another appointment at that time because I have good time management. I called to request this change to move said MD Live appointment from 4:00 MDT/3:00 AZ to 5:00 MDT/4:00 AZ but was told I need to pay a $50 fee to cancel the appointment to reschedule for an hour later…because my appointment is within the 24 hr time limit. I don’t want to cancel, I want to postpone because your webpage doesn’t know the difference between Arizona time vs the rest of the U.S. seasonal time change. No service for me, no more money for them. Adios-

I have MDLive as part of my medical insurance and have for some time. I used some of the therapists, or tried to affiliated with them. Therapists, most of them are pretty bad as a whole, they went into that profession for a reason. I have PTSD that I would haven liked to work with someone with, over the Internet would have been fine.
However,, these are some of the worst and least professional "therapists" I've ever dealt with. One of the first, had an electrician he was dealing with during our scheduled appointment, and this woman who I had run inside my house to get situated with from outside, after almost being run over by a car, was a kind of paranoid, who wrote really condemning things about me in her notes. She was critical of me during our session about my intentional not setting up the lighting and getting out of my chair, as if I was doing that intentionally, as I was trying to turn on appropriate lights and setting the sound on my PC. The last therapist I had never revealed his whole face to me, all I saw were his eyes, that was enough of that. Besides the "mental health" aspect of MDLive.com, you might get a physical MD that can write you a prescription for a stomach ache or something, but I've had experiences where they didn't call me when they were scheduled. Best of luck.

I just got off the phone with a rep about the Jan. 27, 2026 response they've given, though he did look into re-registering me, I'm not eligible (they've blocked it). The reason for my call as they requested wasn't discussed ("please call us to discuss the experience.").

Prescription was not sent to the pharmacy until I had to call back and find out why. The provider I spoke to agreed to give me a note for work excusing me for 2 days since I did not know how the medication prescribed would affect me due to the possible side affects. The note I received was for only 2 hours and I was told their policy was to only allow notes for 2 hours. But the nurse who advised me of this could not tell me where I could view that policy. Don't waste your time and go see a provider in person. This whole experience has made my anxiety worse, not better!

If you are a transplant patient do not call MDLive for cold/flu symptoms. They will take your copay and then the doctor will tell you since you are a transplant patient I can’t help you. Complete waste of your time and money.

Paid $63 for a 3-minute phone call in which they said to go urgent care. Where I got to pay a second copay all over again. You cannot trust MDLive to provide you with health services and are likely to pay twice and spend just as much time sitting in a doctor/urgent care/ER waiting room.

I decided to use this service because there was an option to get birth control. So I paid the $48 fee and got an appointment quickly. However the provider without asking me anything pertinent other than have I ever been on birth control before, told me they cannot actually write a prescription for birth control. I call customer service to get a refund because they could not provide the service they said they could and was told because in the couple minutes that the provider spoke with me he told me I had to go see a doctor that I could not be refunded. What? That's robbery. What a scam.

I saw Dr. Laura Wade, MD, who set me back 1-2 weeks in getting help. Would not listen to what I was saying, or exaggerated what I said. She sent me to a crisis line, who also agreed I was fine. They sent me back to MD call center, I could barely understand the rep, and he scheduled me with the wrong type of Dr. Now, I have to wait two more weeks for an appointment. All because I had a bad reaction to the original medication.

What was supposed to be routine turned into an hour long telephone game of getting passed to three different people

HORRIBLE!!! On February 22, 2025 and February 24, 2025 I had appointments with MD live for a note to excuse a work absence. They will not give doctors notes that extend more than two days past the phone call, so that's why I had to call a second time. I GOT THEIR PHONE NUMBER FROM THE BACK OF MY INSURANCE CARD!!!!! For 30 days after the appointments, I received numerous emails that I needed to verify my insurance to avoid being billed. I called MD live on 4 separate occasions and I was reassured on every phone call that I would not be billed for anything. On the 5th phone call, I had Blue Cross Blue Shield call on a three-way call to inform MD live that I am, in fact, insured by Blue Cross and I have $0 co-pay. The appointments should've cost me nothing. MD live assured Blue Cross and me on the three-way call that I would be billed for nothing. Today they billed me $180 for the 2 2 minute phone calls in February. I called MD live to dispute the charges and I was told that it would take 45 days to get a refund. 45 DAYS!!!! I requested to speak with a supervisor and I was put on hold. After 10 minutes on hold I hung up. I will have to try back again!! Had I just gone to my regular doctor, I would've been billed nothing!!!! Do not use this service!!!!!

This company is an absolute shame. Off shore customer service that can barely help. Can’t answer basic questions. They just want to charge your card.

This was my second time using MDlive and both times was a waste. Dr’s are dismissive and act like they know what’s wrong with you instead of what you tell them. First experience I had a sinus infection. Instead of an antibiotic he prescribes me an allergy medicine. In all of my 46 yrs Earth side an allergy med has never worked for me. I know when I have a sinus infection yet he didnt listen. My sinus infection and pain grew worse till I went to urgent care to get the antibiotic I asked for. Send time was for strep. I told him I also test positive for influenza A. He proceeded to tell me influenza A can cause white bumps in back of throat and its rare to have a strep diagnosis on top of Flu A. He prescribes me oral lidocaine but no antibiotic. Of course 2 days later Im in urgent care got swabbed for strep and its positive. I hate Dr’s that dont trust you or listen to what you're saying. This tele-health is a rip off and waste of time. I want my money back!!

I have been very happy with the telemedicine, actually. However, they cannot seem to bill my insurance so have been charging my credit card for visits - I'm sure that is much easier for them. No help calling either - won't use again as a result. Major hassle!

awful service, waited in the video chat for 10 mins for the doctor and then someone dropped off the call, it's the second appointment this has happened, called the customer service line, some lady with a bad attitude answered, took the information, said someone will call back within 30 mins, no one called, I already paid for this appointment, the doctor apparently coded the visit as a no show. unreal, I am now trying to communicate with this company via chat, but no one is answering. find a different method to visit a doctor, this one service is terrible

I know what was wrong with me had this a thousand times in my life and the dr would not give me what I need they want me to try flushing my sinus when it is past that and wold not prescribe me an antibiotic so sad just wasted 48 dollars

Absolute off shore-built GARBAGEware (web-based system). It's not that it doesn't assumedly meet their software requirements. I assume it does. It's the requirements - decisions made by their digital Product Manager - that are the problem. The navigation is simple. But the information architecture (organization) and features are useless, when you just want to make an appointment with your LOCAL PCP. New tabs everywhere why? Can't make an appointment in Appointments why? Can't view or make appointment with PCP in My Care Team why? I could go on and on and on. Why why why why!! It's beyond disregard or disrespect for the end user (healthcare patient), at a certain point. It's abuse!