Meatless Meal Prep Co. Avaliações 

54
O TrustScore é 4 de um total de 5

3,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Lovely meals and the best macros for a vegan delivery company I’ve come across. We used to order Planty meals and got a bit bored of their menu - decided to give Meatless a try and are super impressed... Ver mais

Avaliado com 5 de um total de 5 estrelas

Should have reviewed earlier to counter the negative reviews. Been using meatless since they started their meal prep years ago! Absolutely love the meals and the variety meatless offer. Over the years... Ver mais

Avaliado com 4 de um total de 5 estrelas

Had a mixed experience with these meals. Loved the lasagne and the biscoff pancakes, dirty rice and beef teriyaki were ok. The biscoff overnight oats were so thick I could barely finish them, a bit na... Ver mais

Avaliado com 5 de um total de 5 estrelas

All I can say is wow. I ordered an omni bundle of vegan and pescatarian meals and they were all amazing. Delivery was really easy, they sent with their own drivers who you can contact on WhatsApp for... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Entrega de comida
  2. Fornecedor de Alimentos e Bebidas
  3. Produtor de Alimentos
  4. Loja de Produtos Saudáveis
  5. Mercearia kosher
  6. Loja de comidas naturais

Escrito pela empresa

100% plant-based meal delivery service. Meal made by expert chefs, for you to enjoy at home. Restaurant quality, under 500 calories per meal, and packed with absolutely tons of super healthy plants and veggies. With added plant-based protein, superfoods, vitamins, minerals and anti-oxidants - discover the power of plants!


Informações de contato

3,9

Muito Bom

O TrustScore é 4 de um total de 5

54 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,9

Todas as avaliações

(54)

7 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Disappointing Experience with the Vegan Protein Bundle: A Waste of money

I subscribed to a weekly box called the "vegan protein bundle." When the first delivery arrived, I discovered that a couple of the meals had open plastic tops, causing spills onto the others. The two affected meals were inedible, and the residue made the remaining meals unappetising. The reheating instructions were vague and seemed unsafe, simply advising to "heat in the oven for a few minutes." I tried reheating one meal, which was supposed to be katsu curry with a panko-coated item, but it looked terrible—like a soggy airplane meal.

I contacted the company to request compensation and to cancel my subscription. They replied with an offer to send me extra meals, but I expressed my discomfort with their food. My order consisted of 14 meals scheduled for delivery on Tuesdays and Thursdays, costing £95.99. The first delivery contained 7 meals, 2 of which were inedible, and I canceled my subscription on the same day (Tuesday) before they could prepare the next batch. I specifically requested that they not send me any more food. I assume they received my email since I never received the second box of 7 meals or the extra meals they offered to replace the damaged ones. However, I did not receive any follow-up email to confirm this or to discuss a refund, partial or otherwise. Ultimately, I spent £95.99 on 5 questionable microwave meals, which was a complete waste of money. I strongly advise against using this company!

18 de setembro de 2024
Avaliado com 4 de um total de 5 estrelas

Mixed bag

Had a mixed experience with these meals. Loved the lasagne and the biscoff pancakes, dirty rice and beef teriyaki were ok. The biscoff overnight oats were so thick I could barely finish them, a bit nauseating. Also the oats looked nothing like the image on the website. I would order again but couldn't be confident I would enjoy everything

25 de julho de 2024
Avaliado com 3 de um total de 5 estrelas

Not for us unfortunately

Had really high hopes but was very disappointed. Ordered x2 of 5 meals for me & my partner to try for a week before subscribing & thank god I did. First meal was 'Beef' Bourguignon - the root vegetable mash was lovely, and the sauce & mushrooms were nice but the 'beef' was awful - chewy and slimey texture with almost a burnt taste (a fake 'smokey' taste I'm guessing?). We had to pick the 'beef' out and threw it away. Next Satay Chkn - this was extremely dry & bland, full of raw red onion for some reason, the only nice part was the papaya salad which unfortunately you only get a spoonful of in a tiny pot. After that was the Black Bean 'Beef' - this was our favourite, really nice, flavourful and the 'beef' element was much nicer than what was in the Bourguignon - not sure why they wouldn't just use this in all their 'beef' dishes? Then we had the Kung Po Chkn - like the previous chkn dish this was very dry and bland, the only nice part was the 'slaw but again you only get a spoonful in a tiny pot. Last was the Meatless Tacos - these tasted nice but again were so dry, it could have used a salsa. It did come with a tiny pot of guacamole but one of them had 2 chunks of unripe avocado with bits of the stone/pip attached! Not even sure how that's possible. It came with potato wedges which tasted nice but the larger ones were undercooked and hard.

Overall that means only 1 in 5 of the meals were actually enjoyable, so unfortunately I won't be subscribing. All I can assume is that as they are trying to keep the meals healthy and within a certain calorie/fat ratio, that they are unfortunately sacrificing flavour & sauces. I suppose if you just want something quick, convenient & low calorie then you might enjoy these.

7 de julho de 2024
Avaliado com 5 de um total de 5 estrelas

Great service

Excellent quality, customer service and value for money. The food tastes great and is really healthy, definitely appreciated when looking for convenience without the ultra processing. Will definitely use again, thank you!

22 de junho de 2024
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Love these meals

Love these meals! Delicious High Quality, Healthy, and Delicious!
The kind of food, I would order as a take out, from a healthy quality restaurant!
Brilliant that the protein, content, is so high!
I do, however wish, the meals came, with more carbohydrates/(rice for example)
The one off cost, is more than some companies, are offering the same size, meal for, without subscription! There is a discount, for subscription, though. Which I am Definitely Considering!

It was about five/six days, before I received the meals, and I didn’t receive the notification, until I inquired about it after four days.
They are very lovely friendly, people though, helpful informative, and generally respond, quickly, within, the next day!

💚

19 de abril de 2024
Avaliado com 5 de um total de 5 estrelas

Just the best food and service

Just the best food. Best customer service. Been ordering for over 12 months and not had any issues. They close for a couple of weeks in December and sent me loads of extra meals which I could freeze to get me through. Food is always incredible! Highly recommend!

22 de dezembro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Below Average

Didn’t have the meals available, emailed me to choose new ones.

Sent meals out on the Thursday all together; one had a use by of the day after. Forgot to send 4 breakfast pots, emailed and had no reply.

All in all £55 for 4 basic ready meals.

2 de dezembro de 2023
Avaliado com 5 de um total de 5 estrelas

Amazing healthy high protein low fat…

Amazing healthy high protein low fat meals. Restaurant quality every time- can’t imagine life without them ❤️ my husband has a severe nut allergy and we are excellently catered for with full confidence - highly recommended

3 de dezembro de 2023
Avaliado com 5 de um total de 5 estrelas

Delish! Delish! Delish!

I have just demolished a crispy chilli beef and it was by far my favourite meal so far! I Will 100% be adding this onto my order going forward!! The best food from the best people, not only do they bring the tastiest dishes to my door, the customer service is next level. Thanks Guys! Crispy chilli beef for the foreseeable please!

14 de novembro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Gaslighted about food allergies

Adding a final response to say take the company responses on this site with a big pinch of salt. The lack of professionalism, and the attack attitude characerises customer services from this company. Anyone doubting our issues with deliveries and money taken but not refunded should see the other reviews on this site and elsewhere. Finally this was the trading standards response I received:

"The owner has been emailed as I have been unable to see him in person. I have requested an overview of their allergens process from start to finish, and will review it once I receive it. I have also asked for their explanation of why you were delivered foods with lentils in despite them knowing your allergen requirements, and what they have done to prevent this happening in future. Once I have received the information from the owner I will look to advise them on best practice and how to ensure instances like this don’t happen again. Thank you for bringing this matter to our attention."

Original review:
Has taken 13 days to get an adequate response from this company after they had sent allergens in an order. Food with allergens sent out and in this time no reassurance - the company just kept making excuses, trying to remove reviews and not offering an apology. Even took another payment and failed to deliver again.

I'll be reporting this to trading standards but have finally started getting somewhere with Peter Baines who I assume is the director of the company. It took several emails. In the most recent email I detailed how I am a public health doctor working with local authorities on food safety - but really? Should someone need to be an expert in food allergies to have their concerns taken seriously.

It shouldn't take this long. Allergens kill. Allergens matter. Customers experiences matter. This company gaslighted my concerns for 13 days.

8 de outubro de 2023
logotipo da Meatless Meal Prep Co.

Resposta da Meatless Meal Prep Co.

Hi Nicole,

We did respond to your previous review, however, since you are not a customer of ours, the review was removed.

I'd like to address each of the points you mentioned.

Firstly, it did not take 13 days to receive a response. Our director responded to your email within 24 hours.

Secondly, I know by now you will have heard back from Trading Standards, who have advised you that we did not do anything wrong, and have not acted in any way unlawfully or carelessly.

All of our meals are clearly labelled with all ingredients and allergens, which is required by law. We take allergens very seriously, and have many customers who use our company due to complex allergies and dietary requirements.

The order to which you refer, was placed not by you, but by another individual. The order was placed, and the incorrect address given, which was also incomplete. The customer received a total of 8 deliveries, 5 of which, they informed us were missing.

We explained that our drivers have taken photos of the delivery left in the 'safe place', and are also geotagged. When the customer contacted us, we sent free meals each time to replace the 'missing meals'.

We informed the customer that we would no longer be able to deliver to the 'safe place' due to the very high number of 'missing' deliveries. We then cancelled the customers subscription. It was then that you decided to leave us a negative review.

We have forwarded all of the correspondence regarding this matter to action fraud, as is our policy when customers advise of a disproportionate amount of missing orders.

We advised the customer, and yourself, that we will not provide a refund for the missing orders, because we replaced the meals for free each time. I'm sure most people will agree, this is more than fair.

I'm sure you will understand that, as a family business, we always endeavour to go above and beyond for our customers. It has a large financial impact when we replace 'missing' orders for free, that have been delivered by our own drivers, and we know have been delivered successfully. Therefore, the scathing reviews that you have written on almost every platform, after the customer receiving so many free meals from us, is extremely disappointing.

Avaliado com 5 de um total de 5 estrelas

The best vegan + pescatarian food I’ve ever eaten

All I can say is wow. I ordered an omni bundle of vegan and pescatarian meals and they were all amazing. Delivery was really easy, they sent with their own drivers who you can contact on WhatsApp for updates. Customer service is fab - even got sent some free biscoff oats to try (10/10 amazing). The sweet chilli salmon was fab, Thai fishcakes, Thai meatballs and the Cajun salmon pasta were my favourites - but they were all honestly amazing!

28 de setembro de 2023
Avaliação não solicitada
logotipo da Meatless Meal Prep Co.

Resposta da Meatless Meal Prep Co.

Thank you Maeve! We are so glad you are enjoying your meals!

Avaliado com 1 de um total de 5 estrelas

Terrible experience!!

Terrible experience. Was promised a refund twice, still not happened and ignoring messages sent. If you live up north don't bother as you won't get your meals on time and when you eventually do there split open and off.

10 de novembro de 2022
Avaliação não solicitada
logotipo da Meatless Meal Prep Co.

Resposta da Meatless Meal Prep Co.

Hi Sam,
I’m sorry your experience wasn’t what you expected. However, our team did everything possible, going above and beyond to improve your experience.
After a couple of orders, you advised that the courier we use, APC, did not deliver your most recent order on time. I note that you have also left them a negative review, understandably deliveries being late is very frustrating. You advised that you had a good relationship with your local Evri courier, so we sent your order with Evri instead, at your request. We do not usually work with Evri, however we made an exception on this occasion.
After your initial complaint about APC, the team forwarded your emails to the Director who had all of your messages forwarded to his personal phone so that he could answer you immediately and check on your orders.
We maintained contact with you for the 4 weeks that you ordered from us and you advised that the meals were delicious and you were really enjoying them.
You advised that your only complaint was that the couriers were struggling to deliver your order on time. We explained that our food is prepared, from scratch on the day that it is dispatched. It is then sealed and sent in chilled packaging which is designed to keep food fridge cold for 48 hours. This is because we have limited control over courier delays and want to ensure that the meals are still fresh when you receive them, on the very rare occasion that the courier experiences delays.
We sent a total of 3 extra deliveries, on top of the 8 that you ordered, 25 meals in total.
Our team also sent you a refund of £78 for meals that you returned to us, as you had received extra as a gesture of goodwill, and had surplus.
It is very disappointing that you have chosen to leave us a negative review, especially since you have emailed us multiple times to say how delicious you found the meals to be and how they had been very convenient whilst you had been unwell.
We pride ourselves on our commitment to go above and beyond for our customers, and provide exceptional customer service. We did everything in our power to improve your experience and rectify issues with the courier.
Should you wish to contact us further, please send us an email to hello@meatlessmealprepco.co.uk
All the best,
Meatless Meal Prep Co. Team

Avaliado com 5 de um total de 5 estrelas

The food is so good I can’t believe it

The food is so good I can’t believe it! Tastes so fresh and delicious and I love that they change the menu every week. I’ve been getting the meals for about a month and I’ve had over 40 different things, and enjoyed every single one of them. So impressed honestly.

16 de novembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I’m blown away by the meals

I’m blown away by the meals. I will be honest and say I didn’t expect much. I thought I’d miss meat and end up hungry and tired 😂 I was so wrong!
Every single meal has been delicious and filling. I’ve been getting them for a couple of months now and I can not fault them at all. I actually feel amazing. I feel healthy and glowy with loads of energy. Can’t wait for my next delivery!

11 de novembro de 2022
Avaliação não solicitada

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