I found everyone very professional and they were very thorough. Not a difficult process at all. I recommend them because they've sent me all kinds of wonderful information that no other provider h... Ver mais
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Veja o que dizem as avaliações
It's really nice to use a service like this and not get upsold. Other online health services tend to try and get you to sign up for all kinds of additional things. This was painless and I'd recommend... Ver mais
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I was approved for treatment very quickly. I received a lot of very useful information by email and on your website. I was impressed by how well the product was packaged, that there were four ice pa... Ver mais
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MedExpress has offered me continuous expert clinical care with lots of testimonials about proven treatments, and I can’t wait for my results. My pen is delivered safely and at a price point I can affo... Ver mais
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Detalhes da empresa
Escrito pela empresa
MedExpress offers expert clinical care, proven treatments, and consistently effective results — delivered safely, discreetly, and at an affordable price.
MedExpress - Treatments prescribed online, delivered with care
Escrito pela empresa
- Canadian clinical team
- Our experienced team of Canadian clinicians offer expert clinical care, giving you convenient access to safe, effective treatments delivered discreetly at an affordable price.
Informações de contato
1 University Ave 3rd floor, M5J 1T1, Toronto, Canadá
- 437-747-6681
- Care.ca@medexpress.co
- medexpress.co
4,4
Excelente
333 avaliações
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Resposta da MedExpress Canada
Hello Danielle,
Thank you for your kind feedback. We’re delighted to hear that you had a great experience with us and found the process smooth and efficient, as this is always our goal.
We truly appreciate your kind words and continued support, and we look forward to providing you with excellent service throughout your journey with us!
Warm regards,
The MedExpress Team
Resposta da MedExpress Canada
Hello Susan,
Thank you for your feedback. We’re pleased to hear you had a seamless experience and found the process smooth and straightforward—this is exactly what we strive to deliver.
We truly appreciate your kind words and continued support, and we look forward to providing you with excellent service throughout your journey with us!
Warm regards,
The MedExpress Team
So far the communication has been…
So far the communication has been fantastic. Looking forward to re waiving the product tomorrow.
20 de maio de 2026
Resposta da MedExpress Canada
Hello Elizabeth,
Thank you for your kind feedback. We’re pleased to hear you’ve been happy with the support from our team.
We truly appreciate you taking the time to share your experience and look forward to continuing to assist you!
Warm regards,
The MedExpress Team
Have been waiting for my order to start…
Have been waiting for my order to start delivery. Bought and paid for may 13
13 de maio de 2026
Resposta da MedExpress Canada
Thank you for your feedback, and we apologize for the delay with your order. While we always aim for prompt processing, occasional issues such as supporting documents not passing screening or delivery address concerns can sometimes cause delays.
Although we do our best to communicate these matters as quickly as possible, we completely understand how frustrating delays can be. Our team has reviewed your case, and we’re happy to confirm that your order is currently in transit. If you have any questions or need assistance at any point, please don’t hesitate to reach out to our Customer Care team — we’re here to support you every step of the way. ☺️
Resposta da MedExpress Canada
Hello Cheryl,
We’re so glad to hear you enjoyed your experience with us, and we truly appreciate you taking the time to share your feedback.
We look forward to continuing to provide you with thoughtful care and excellent service!
Warm regards,
The MedExpress Team
Keeps getting more expensive
The first order of Monjaro was great especially with the 59$ waved. Current clients should get a better discount. Just found out it is cheaper through my doctor. Have ordered my 2nd prescription through medexpress but due to the price I will be ordering from my doctor going forward. Shipping through Med Express was good though, very well packaged.
27 de abril de 2026
Resposta da MedExpress Canada
Hello Cass,
Thank you for taking the time to share your feedback with us. We’re pleased to hear that your initial order met your expectations and that you were satisfied with the service provided.
We also appreciate your transparency regarding pricing and understand your concerns. We recognize how important affordability is when choosing ongoing care options.
While we strive to maintain competitive pricing, we would also like to highlight our referral program, which offers a $59 CAD saving when you refer friends and family.
The program works as follows:
Share your code – Send your unique referral code to friends and family. Please note it cannot be shared publicly, including on social media.
Friends save $59 CAD – When they use your code, they’ll receive 100% off the program fee on their first order, saving $59 CAD.
You save $59 CAD – For each successful referral, you’ll receive a discount code for 100% off the program fee on your next order, providing a $59 CAD saving as well.
You can find more information here: https://www.medexpress.co/ca/referrals#terms
We truly value your feedback, as it helps us continue to improve our services. If there is anything we can do to further assist, please don't hesitate to reach out.
Warm regards,
The MedExpress Team
Awesome
This whole experience has been awesome. I was concerned that I wouldn’t be able to get the product but you’ve made it extremely easy. My only suggestion for me living with other people is I was trying to keep this under wraps and when the box comes, it’s got keep refrigerated and the pharmacy return address and I was just hoping that that wouldn’t happen on my packaging.
I would love to request that those two items don’t appear on the box since 80% of the time I will be home to receive it. Thank you.
19 de maio de 2026
Resposta da MedExpress Canada
Hello Karen,
Thank you for taking the time to share your feedback with us. We’re really pleased to hear that your overall experience has been smooth and that the process has been easy for you.
We also truly value your suggestion regarding discretion. We completely understand your preference for added privacy when receiving deliveries in shared living environments.
For safety, regulatory, and pharmacy compliance reasons, certain details—such as temperature handling instructions and the return pharmacy address—must be displayed on the outer packaging to ensure the safe handling and correct delivery of your medication.
To help support your preference for privacy, we kindly suggest the option of having your order delivered to a nearby pickup location, allowing you to collect it at your convenience.
We appreciate you highlighting this, and we will be sure to share your feedback with the appropriate team as we continue working to improve our service.
If there is anything else we can do to further assist, please don’t hesitate to reach out—our friendly support team is always happy to help!
Warm regards,
The MedExpress Team
I haven't received the product yet but…
I haven't received the product yet but so far the service has been fantastic.
19 de maio de 2026
Resposta da MedExpress Canada
Hello Janet,
Thank you for your feedback. We’re so pleased to hear you’ve had a fantastic experience with our service.
We hope you enjoy your treatment once it arrives, and we look forward to supporting you throughout your journey with us.
If you have any questions about your order or need any assistance along the way, please don’t hesitate to reach out—our friendly support team is always happy to help!
Warm regards,
The MedExpress Team
I am feeling the changes and I believe…
I am feeling the changes and I believe of if I stay on proper guidelines I will be able to achieve my goal soon .
11 de maio de 2026
Resposta da MedExpress Canada
Hello,
Thank you for your feedback. We’re so pleased to hear that you’re already noticing positive changes and feeling encouraged in your progress toward your goals.
We look forward to continuing to support you throughout your journey and are always here if you need any assistance along the way!
Warm regards,
The MedExpress Team
Fast friendly service
Fast friendly service, would be nice to see a decrease in prices soon though !
Here’s hoping !
19 de maio de 2026
Avaliação não solicitada
Resposta da MedExpress Canada
Hello,
Thank you for your kind feedback and for taking the time to share your experience.
We’re pleased to hear you were satisfied with our service and are committed to ensuring you feel supported. We also appreciate your feedback regarding pricing and will ensure it is shared internally with our team as we continually evaluate ways to enhance value and the overall patient experience.
We look forward to continuing to support you!
Warm regards,
The MedExpress Team
The consultation was simple and easy
The consultation was simple and easy. Appreciated the supportive process and the medication arrived quickly with as expected. The emails checking in and providing education on what to expect have been helpful.
11 de maio de 2026
Resposta da MedExpress Canada
We're so glad to hear you found the consultation simple and easy, and that our supportive process and quick medication delivery met your expectations. We appreciate your positive feedback and look forward to continuing to support you throughout your journey. 💙
I answered all your questions and my…
I answered all your questions and my order is still on hold. This order process doesn’t work.
15 de maio de 2026
Resposta da MedExpress Canada
Thank you for taking the time to share your feedback, and I’m sorry for the frustration this has caused.
While the consultation questions are an important step, we also require a few verification items to complete the clinical review, such as a government-issued photo ID, a full-body photo for eligibility assessment, and (if a higher dose has been selected) proof of a previous prescription.
If your order is on hold, it’s likely due to one of these items still being outstanding. These steps are part of our standard safety and prescribing process.
We’re happy to help guide you through exactly what is still needed so this can be resolved as quickly as possible. Someone from our team has contact you via email to provide further assistance.
We appreciate your patience and are here to help 😊
Resposta da MedExpress Canada
Thank you for sharing your feedback with us. We understand your concerns regarding the request for a full-body photo and appreciate the opportunity to clarify.
As part of our clinical review process, we may request a full-body photo to help confirm that a patient’s BMI aligns with the information provided on their account.
A member of our team has also reached out by email to assist further and address your concerns directly. Please rest assured that any photos submitted are used only for medical assessment purposes and are handled securely and in compliance with PIPEDA.
Thank you again for bringing this to our attention.
Resposta da MedExpress Canada
We’re so glad to hear you enjoyed your experience with us, and we truly appreciate you taking the time to share your feedback. We look forward to continuing to provide you with quality care and service!💙
Easy to order online, quick shipping
The online ordering system is easy to use. Customer service is quick to respond, and items are shipped very quickly. My only suggestion is that there should be a space for questions or comments when placing the new order each month, or the prescription could be ongoing until reaching target weight instead of ordering every month.
11 de maio de 2026
Resposta da MedExpress Canada
Thank you so much for your feedback! We’re so happy to hear that you found our ordering process easy to use and that our customer service team was able to assist you quickly.
During each reorder consultation, you’ll have the opportunity to update your information and answer the question, “Is there anything else you’d like to share with our team?” Selecting “yes” will allow you to include additional comments or questions for our clinical team to review during the order review process. ☺️
We also understand how convenient a recurring subscription option would be. However, because this is prescription medication, each refill requires a consultation to review your progress and any changes to your medical history, as well as a clinical review and prescription approval before the medication can be dispensed and shipped. For that reason, we can only allow manual orders at this time.
That said, we truly appreciate your suggestion and will be sure to share your feedback with our team as we continue looking for ways to improve our services.
Resposta da MedExpress Canada
We are so glad you found our service fast, easy, and reliable. We truly appreciate your kind words, and will continue working diligently to make sure your experience continues to be as easy and seamless as possible! ☺️
The company is great to deal with
The company is great to deal with, but they should send invoices and proof of payment to their clients immediately after a purchase. This way, clients can claim benefits if they have them. Overall, I’ve had a good experience so far.
7 de maio de 2026
Resposta da MedExpress Canada
We’re so glad to hear that you’ve been enjoying our service so far, and we truly appreciate your suggestion regarding invoices upon purchase.
Our pharmacy includes an official prescription receipt with each eligible order that contains the necessary information for reimbursement purposes. However, orders placed through our Patient Support Program may not include reimbursement documentation, as this program is intended to provide savings support for individuals who do not have access to medication coverage or reimbursement options.
That said, a member of our team is currently reviewing your situation and will be reaching out shortly with additional details and guidance. We appreciate you bringing this to our attention.
I was hoping the packaging would be…
I was hoping the packaging would be more discreet. I didn’t want my husband to know but I was not home when the package arrived and it was obvious what it was
11 de maio de 2026
Resposta da MedExpress Canada
Hello,
Thank you for your feedback, and we’re truly sorry to hear about your experience with the delivery.
We completely understand how important discreet packaging is, and we regret that we didn’t meet that expectation in your case. This is not the standard of care and attention we strive to provide for every order.
Our team has already reached out to gather more details so we can better understand what happened and take meaningful steps to improve. Your feedback is sincerely appreciated and helps us do better moving forward.
Thank you again for taking the time to share your experience with us—we really appreciate it.
Best regards,
The MedExpress Team
Always quick to respond and always…
Always quick to respond and always pleasant and helpful
12 de maio de 2026
Resposta da MedExpress Canada
Hello,
Thank you for your kind feedback! We’re pleased to hear you’ve been happy with the support from our team. We truly appreciate you taking the time to share your experience and look forward to continuing to assist you.
Warm regards,
The MedExpress Team
Quick and amazing process
Quick and amazing process. Communication is clear and helpful.
6 de maio de 2026
Resposta da MedExpress Canada
Hello Steph,
We’re so glad to hear that you found our process smooth and felt supported throughout your experience.
We look forward to continuing to support you and providing an easy, seamless experience moving forward. If you ever need anything, our team is always happy to help!
Warm regards,
The MedExpress Team
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