I was promised a wrist alarm when I purchased this but was sent Medallion type until the wrist one became available. I have phoned and told the beginning of August did not materialise, phoned agai... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
The professionalism he was polite, very knowledgeable of the product very nice man his name was Connor Dave Millward
Jack the guy who helped me to get sorted did a great job he listened was kind and funny as well If there were more like him working for you I bet yourd have more orders than you already have his a gre... Ver mais
A empresa respondeu
I couldn’t be happier with this medical wrist alarm watch! It gives me (and my family) peace of mind knowing help is just a button press away. The watch is lightweight, comfortable, and looks just lik... Ver mais
Detalhes da empresa
Escrito pela empresa
MediAlarm 247 provides monitored GPS safety devices for adults and lone workers across the UK. Our range includes GPS safety watches and personal alarm pendants with features such as SOS calling, accurate location tracking, fall detection, two-way voice communication and health and wellbeing monitoring. When an alarm is activated, the wearer can speak directly through their device to our friendly, trained UK-based monitoring team. Support is available 24 hours a day, 365 days a year, helping customers feel safer and giving their families greater peace of mind. Our promise is simple: compassionate support whenever you need us, delivered with respect, dignity and confidentiality. Safety. Independence. Peace of mind.
Informações de contato
17 Cobham Road, BH21 7PE, Wimborne, Reino Unido
- 0800 688 9961
- hello@medialarm247.com
- medialarm247.com
4,1
Muito Bom
75 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 76% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The professionalism he was polite
The professionalism he was polite, very knowledgeable of the product very nice man his name was Connor
Dave Millward
25 de setembro de 2026
Avaliação não solicitada
And the great experience of them thank…
And the great experience of them thank you thank you customer service
24 de setembro de 2026
Avaliação não solicitada
Resposta da Medi Alarm 247
Thank you for your kind words! We’re so pleased you had a great experience with our customer service team. We really appreciate you taking the time to share it.
The MediAlarm 24/7 Team
I was on Facebook and see you're product to keep me safe a d lovely man I spoke to was so lovely tha nk you. I will feel safer now if I fall again as last week I did and it took 3hours to get b
I was on Facebook and I see you're advice about you're product so that would help me
22 de setembro de 2026
Avaliação não solicitada
Resposta da Medi Alarm 247
Thank you so much for your kind review. We’re sorry to hear about your fall last week and how long you had to wait for help. We’re glad our adviser made you feel comfortable, and we hope your MediAlarm gives you greater peace of mind. If you need any help getting started, our team is here for you.
The MediAlarm 24/7 Team
Jack the guy who helped me to get…
Jack the guy who helped me to get sorted did a great job he listened was kind and funny as well If there were more like him working for you I bet yourd have more orders than you already have his a great person to have work for you I like to thank him for the help he gave me
22 de setembro de 2026
Avaliação não solicitada
Resposta da Medi Alarm 247
Thank you for such a lovely review! We’re delighted Jack listened, made you feel at ease and helped you get everything sorted. We’ll make sure he sees your kind words. They’ll mean a lot to him.
The MediAlarm 24/7 Team
He fid talk abit fast but I asked him…
He fid talk abit fast but I asked him to slow down he did
22 de setembro de 2026
Avaliação não solicitada
Thank you so much xx Connor was lovely…
Thank you so much xx Connor was lovely xx exceptional xx so kind and helpful xxx Lovely gentleman xxx
17 de setembro de 2026
Avaliação não solicitada
Resposta da Medi Alarm 247
Thank you so much for your lovely review! 😊 We’re delighted to hear that Connor was so kind and helpful. We’ll be sure to pass your wonderful comments on to him.
Thank you for choosing MediAlarm 24/7 and for taking the time to share your experience with us. ❤️
The MediAlarm 24/7 Team
Connor was excellent to speak to and…
Connor was excellent to speak to and gave me the impressive information how to use the device and gave me a hope of confidence in an emergency ✨️👍😉
17 de setembro de 2026
Avaliação não solicitada
Resposta da Medi Alarm 247
Thank you so much for your lovely review! 😊 We’re delighted to hear that Connor was excellent and explained everything clearly, giving you confidence in how to use your device.
Knowing that our service helps you feel safer and more confident in an emergency is exactly what MediAlarm 24/7 is all about. We’ll be sure to pass your kind words on to Connor! ❤️
The MediAlarm 24/7 Team
Very nice thanks for trust and very…
Very nice thanks for trust and very good help
16 de setembro de 2026
Avaliação não solicitada
Resposta da Medi Alarm 247
Thank you so much for your lovely review! We’re delighted that you found our team helpful and trustworthy. Your kind words mean a great deal to everyone at MediAlarm 24/7.
Resposta da Medi Alarm 247
Thank you so much for your lovely review! We’re delighted that you found our team on the ball. Your kind words mean a great deal to everyone at MediAlarm 24/7.
Got a phone call this morning regarding…
Got a phone call this morning regarding the the watch been told it's been sent out today the only thing is I have not received a email yet got one of royal mail about the pagage I am sending back as we got the pendant but as far as that I was happy with the experience I got this morning
11 de setembro de 2026
Avaliação não solicitada
Resposta da Medi Alarm 247
Thank you for your feedback. We’re pleased to hear you were happy with the service you received this morning. Your replacement watch has been sent, and we’re sorry that you haven’t yet received the confirmation email. Please contact our team if it doesn’t arrive, and we’ll be happy to check the delivery details and provide an update.
Resposta da Medi Alarm 247
Thank you for your lovely review. We’re so pleased to hear that having your MediAlarm with you helped you feel safer and more reassured—that peace of mind is exactly what we’re here to provide.
I was promised a wrist alarm when I…
I was promised a wrist alarm when I purchased this but was sent Medallion type until the wrist one became available.
I have phoned and told the beginning of August did not materialise, phoned again told the beginning of Sept.
Have tried phoned several times since but recording days everyone busy and to leave name and number then promptly told the mailbox is full no longer able to receive messages. I have emailed,and to date I've had no reaction. I am very concerned.
9 de setembro de 2026
Resposta da Medi Alarm 247
Thank you for bringing this to our attention, and we’re very sorry that you’ve had difficulty getting through to us.
We completely understand your concern, particularly as you were expecting to receive the wrist alarm once it became available and delays you’ve experienced.
We would like to look into your account, confirm the status of your wrist alarm and get this resolved for you as quickly as possible. Even offer some compensation to you of some kind for the time you haven't had the desired product .
Please contact us at 0800 688 9961 or accounts@medialarm247.co.uk, quoting your name and postcode, and we will make sure a member of the team deals with this as a priority.
Kind regards,
MediAlarm 24/7
Very helpful understanding made me feel…
Very helpful understanding made me feel not rushed very relaxed explained everything brilliant very happy customer today he deserves a mention still haven't received my medi alarm watch yet its been over 1 week
10 de setembro de 2026
Avaliação não solicitada
Resposta da Medi Alarm 247
Thank you for your wonderful feedback. We’re delighted to hear that you felt relaxed, listened to and fully supported, and that everything was explained clearly without you feeling rushed.
We’ll be sure to pass your kind comments on to the team member involved. It’s lovely to know that you were so happy with the service you received.
Kind regards,
MediAlarm 24/7
Very polite excellent adviser
Very polite excellent adviser
8 de setembro de 2026
Avaliação não solicitada
Resposta da Medi Alarm 247
Thank you for your wonderful feedback. We’re delighted to hear that you found our adviser very polite and excellent, and that you felt relaxed, listened to and fully supported. It’s also lovely to know that everything was explained clearly and that you never felt rushed.
We’ll be sure to pass your kind comments on to the team member involved. Thank you again for taking the time to share your experience.
Kind regards,
MediAlarm 24/7
Excellent Service would highly…
Excellent Service would highly recommend would rate higher if i could
7 de setembro de 2026
Avaliação não solicitada
Resposta da Medi Alarm 247
Thank you for your wonderful review and recommendation! Hearing that you’d rate us even higher if you could means so much to the team.
The MediAlarm 24/7 Team
Excellent customer services
I was well impressed with
the service given.
I had a good friendly phone call with Brad who talked to me throu everything, i needed to know was clear and concise .Answered any queries I needed to know about. It.made a very pleasant to be able to talk to a live person, not a robotic voice or list of multiple questions . Ive no doubt at all that I have made the right decision in choosing your product. Especially with such such a good customer service team for support
3 de setembro de 2026
Avaliação não solicitada
Resposta da Medi Alarm 247
Thank you for your wonderful feedback. We’re delighted to hear that Brad provided such friendly, clear and helpful service, and that he took the time to talk you through everything and answer all your questions.
We completely understand how reassuring it is to speak to a real person rather than navigate automated messages or a long list of questions. It’s lovely to know that you feel confident you’ve made the right decision and that our customer service team has given you the support you need.
We’ll be sure to pass your kind comments on to Brad and the wider team. Thank you again for taking the time to share your experience.
Kind regards,
MediAlarm 24/7
Very happy with the service from…
Very happy with the service from Medilarm. Very professional and would fully recommend
26 de agosto de 2026
Avaliação não solicitada
Resposta da Medi Alarm 247
Thank you for your kind review and recommendation! We’re pleased to hear you’re happy with the service and found our team professional. We really appreciate your support.
The MediAlarm 24/7 Team
Great service!
Great service from initial order. Would highly reccommend.
6 de agosto de 2026
Avaliação não solicitada
Resposta da Medi Alarm 247
Thank you for your lovely review and recommendation! We’re glad you’ve had a great experience from the moment you placed your order.
The MediAlarm 24/7 Team
Friendly helpful advisor
Friendly helpful advisor, Gave the information I needed to make an informed choice of the service and what I could expect.
4 de setembro de 2026
Avaliação não solicitada
Awe Kevin was really nice and…
Awe Kevin was really nice and complementary and funny very nice.
4 de setembro de 2026
Avaliação não solicitada
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