Very poor shipping. It took more than a month for an order above their free shipping limit and poor communication protocols.
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Veja o que dizem as avaliações
I love this company I have had nothing but excellent care and customer service. Yajara I am sure that is spelled wrong but she has been so extremely sweet and helpful. Been a patient for mental health... Ver mais
A empresa respondeu
This company is misleading and provides false advertising. After attempting to get help with adhd treatment, while everywhere plastered on their site says they are licensed in all 50 states and you do... Ver mais
A empresa respondeu
Second month in a row MEDZINO.com is again charging our bank account for the subscription we canceled. Cost us our Christmas shopping last month waiting for the refund that we had to work, for free t... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Medzino offers safe and discreet consultations with US licensed physicians for online diagnosis and delivers your FDA approved treatment right to your door. We offer free delivery on all orders. For any questions or support please email help@medzino.com and one of our care team members will be happy to help.
Informações de contato
2217 Park Bend Drive Suite #300, 78758, Austin, Estados Unidos
- (888) 772-2270
- help@medzino.com
- medzino.com/us
3,1
Bom
90 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
DO NOT USE
Ordered my medication and waited over a week for it to arrive! Waited in the whole day for delivery some time by 9pm. IT NEVER CAME AND WAS RETURNED TO SENDER! FOR NO REASON! I WAITED A WEEK FOR THIS MEDICATION
17 de novembro de 2022
Avaliação não solicitada
Resposta da Medzino Health
Hi Shannon,
We sincerely apologize for the inconvenience caused by USPS returning your package to us. We try our best to get these orders shipped out as soon as possible, but once it has been shipped, delivery is out of our hands, unfortunately. I can understand your frustration, and I would be happy to send you a replacement or offer you a full refund. You can reach us at 888-772-2270, or you can email us at help@medzino.com
-Medzino Care Team
I was desperate to receive my order by…
I was desperate to receive my order by end of the week and was lied to about my order shipping 11/15. Order has still not shipped even though I was told by phone and email that the pharmacy would ship 11/15. VERY UPSET and untrusting of this company.
14 de novembro de 2022
Avaliação não solicitada
Resposta da Medzino Health
Hello,
We apologize that you have not been pleased with your experience so far with us. Recently the pharmacy experienced multiple outages, and I understand the impact this had on you. We are currently finalizing efforts to implement a more efficient system and improve the process to better support your needs moving forward.
Again, we sincerely apologize that your order was delayed, and please do not hesitate to reach out if you ever need anything.
- Medzino Care Team.
Fantastic Company Highly Recommend
Fantastic company, incredibly responsive, excellent Staff from front office to Doctor. They really care about your health and wellbeing.
27 de outubro de 2022
Avaliação não solicitada
Resposta da Medzino Health
Hello!
Thank you so much for this 5-star review. We appreciate you being a customer and helping share the word about us. We’re here for you anytime. -Medzino Care Team
A+ and C-
A+ for the simplest registration process on medications. A for reasonable pricing. C- for delivery services (mail is snail.)
24 de outubro de 2022
Avaliação não solicitada
Resposta da Medzino Health
Hello,
Thank you for your feedback, and we truly appreciate your business. We look forward to being of service again in the future. If you ever need further assistance you can reach our customer service team at (888) 772-2270 or by email at help@medzino.com.
Have a great rest of your day! -Medzino Care Team
Excellent and needed service
This is an excellent and needed service. I received my blood pressure prescriptions on the days that were promised. I will be a repeat customer and will spread the word about this company. Thank you!
Phil
5 de outubro de 2022
Avaliação não solicitada
Resposta da Medzino Health
Hi Phil,
Thank you for your positive feedback! We look forward to being of service again in the future! If you ever need further assistance you can reach our customer service team at (888) 772-2270 or by email at help@medzino.com. Have a great rest of your day! -Medzino Care Team
I'm an extremely happy customer and…
I'm an extremely happy customer and plan to be back. I confess at first I was worried that I was getting scammed just because there are many online scams these days and I was a new customer. I sent them an email practically every day and always received an extremely polite and reassuring email back, and then got a tracking number for my order. For a couple of days it didn't show up in the USPS website and that worried me, too, but I found out then that sometimes it takes a few days for the post office to actually acquire these tracking numbers. In about a week I received my order just as I expected at a very reasonable price, too. I can't thank these nice folks enough. Arrived from a very reliable pharmacy in Kentucky. Really good customer service, extremely polite, forgot to mention I made a phone call too and they were very nice then as well. Couldn't be happier.
13 de setembro de 2022
Avaliação não solicitada
Resposta da Medzino Health
Hi Lynn,
Thank you so much for this 5-star review. We appreciate you being a customer and helping share the word about us. We’re here for you anytime. -Medzino Care Team
When I found Medzino Health online
When I found Medzino Health online, I was excited yet a bit nervous. I was traveling and needed a med refill far from home. They came through! I mean, really came through. The website is extremely user friendly. I guarantee I'll use Medzino in the future should the need arise.
18 de fevereiro de 2022
Avaliação não solicitada
Resposta da Medzino Health
Hi Heather, we truly appreciate your kind words. We're happy we've been able to help in the past. We're always here may you need our services in the future. -Medzino Care Team
Satisfied, Happy Customer of Medzino
I've been always happy and satisfied with Medzino's quick turn-around time on my prescriptions. They arrive at my front door as expected, sometimes earlier than expected.
16 de fevereiro de 2022
Avaliação não solicitada
Resposta da Medzino Health
Hello, we truly appreciate you taking the time to leave a review. We're happy we're able to provide a fast and simple healthcare experience for you. We look forward to being of service to you again. -Medzino Care Team
Useless
Useless. They advertise a diagnosis and medication. I got the diagnosis for 139 dollars but no medication. The diagnosis was a foregone conclusion. I just wanted to use this site to try the prescription discreetly.
I asked for a refund and they replied no. Save your money.
21 de janeiro de 2022
Avaliação não solicitada
Resposta da Medzino Health
Hi Michael, we sincerely apologize for any misunderstanding. We aim to be as transparent as possible and provide as much detail about our ADHD assessment, how it will work, and what we would not be able to help with on our ADHD assessment page here: https://www.medzino.com/us/adhd-assessment/. Unfortunately, we are currently unable to offer any treatment for ADHD as many ADHD medications are considered controlled substances which we legally cannot prescribe online. However, we have a psychiatrist on our team that helps get patients a step closer to treatment making ADHD care more accessible by providing official evaluations/assessments that can lead to a formal diagnosis. When completed in-person, these evaluations are usually much more costly and time-consuming so we try our best to provide a way to get this done in an easier way. That way your local doctor or mental health provider can just pick back up with treatment, including medication.
The reason other pages on our website state we offer medication is because, for every single other condition on our website, we can help prescribe medication and ship it straight to your home. Unfortunately, the only exception is our ADHD assessments which is why we go into detail about this on the ADHD page (https://www.medzino.com/us/adhd-assessment/) so that all patients can review and know what to expect prior to submitting their consultation.
We hope this helps clear up any confusion and are happy to help in case you have any further questions or concerns. We are available by phone at (888) 772-2270 and by email at help@medzino.com. We are always happy to help in any way that we can. -Medzino Care Team
Great service
I did the adhd assesment and got my diagnosis a few days later. I now am getting treatment through my local doctor for my diagnosis. Thank you so much for opening the door for me to get treatment. I recommend Medzino.
3 de dezembro de 2021
Avaliação não solicitada
Resposta da Medzino Health
Hi Jason, we are very happy to hear that we've been able to make ADHD treatment more accessible for you. That's truly what we aim to provide here at Medzino. We wish you the best and are here to help may you need our other services in the future. -Medzino Care Team
Great Service
I appreciate that this service is available. It's quick and convenient to get the prescriptions that I need without an office visit. Thank you for being here!
26 de novembro de 2021
Avaliação não solicitada
Resposta da Medzino Health
Hello, we truly appreciate you taking the time to leave a review. We're happy we're able to provide a fast and simple healthcare experience for you. We look forward to being of service to you again. -Medzino Care Team
My doctor wanted to charge me $400 for…
My doctor wanted to charge me $400 for an office visit just to renew an old prescription. I found Medzino on the web and they are a life saver. They only charge $20 for telemedicine with a doctor where I only had to send in photos of my skin condition. After other verifications, I received my medication via mail within a few days - from a pharmacy. Their technical support was super friendly and responsive!!
29 de outubro de 2021
Avaliação não solicitada
Resposta da Medzino Health
Hi David, thank you for your positive feedback. We look forward to being of service again in the future! If you ever need further assistance you can reach our customer service team at (888) 772-2270 or by email at help@medzino.com. Have a great rest of your day! -Medzino Care Team
False advertising
This company is misleading and provides false advertising. After attempting to get help with adhd treatment, while everywhere plastered on their site says they are licensed in all 50 states and you don't need a pharmacy, apparently in small almost invisible type there is one place that says they do not provide treatment outside of TX. They stole my money and have caused me mental anguish. Save yourself the time.
13 de outubro de 2021
Avaliação não solicitada
Resposta da Medzino Health
Hi Brianne, we sincerely apologize for any misunderstanding. We aim to be as transparent as possible and provide as much detail about our ADHD assessment, how it will work, and what we would not be able to help with on our ADHD assessment page here: https://www.medzino.com/us/adhd-assessment/. Unfortunately, we are currently unable to offer any treatment for ADHD as many ADHD medications are considered controlled substances which we legally cannot prescribe online. However, we have a psychiatrist on our team that helps get patients a step closer to treatment making ADHD care more accessible by providing official evaluations/assessments that can lead to a formal diagnosis. When completed in-person, these evaluations are usually much more costly and time-consuming so we try our best to provide a way to get this done in an easier way. That way your local doctor or mental health provider can just pick back up with treatment, including medication.
The reason other pages on our website state we have a pharmacy licensed in all 50 states is because, for every single other condition on our website, we can help prescribe medication and ship it straight to your home. This is not false advertising as this is a service that we do offer. Unfortunately, the only exception is our ADHD assessments which is why we go into detail about this on the ADHD page (https://www.medzino.com/us/adhd-assessment/) so that all patients can review and know what to expect prior to submitting their consultation.
We hope this helps clear up any confusion and are happy to help in case you have any further questions or concerns. We are available by phone at (888) 772-2270 and by email at help@medzino.com. We are always happy to help in any way that we can. -Medzino Care Team
You definitely save and Time…
You definitely save and Time embarrassment of speaking to the doctors of your condition and just with a click away you get what you need to your doorsteps..I am very pleased and satisfied with this company’s service and easy online access..Thank you so much
27 de agosto de 2021
Avaliação não solicitada
Resposta da Medzino Health
Hi Savin, we truly appreciate your kind words. We're happy we're able to make your healthcare experience with us a pleasant one. We look forward to being of service to you again. -Medzino Care Team
Medzino is safe and you can trust them
Medzino is a safe and Confidential Let me not forget affective website to Discreetly receive medical treatment. You can trust them and wait for your medicine to be delivered to your home. I personally have used Medzino all I did was created a account clicked on what I needed treatment for did a fast and simple 2-Minute Consultation and used my debit card to pay for everything. I will Continue to used Medzino and definitely HIGHLY RECOMMEND
23 de julho de 2021
Avaliação não solicitada
Resposta da Medzino Health
Hi Francesca, we truly appreciate you taking the time to leave a review. We're happy we're able to provide a fast and simple healthcare experience for you. We look forward to being of service to you again. -Medzino Care Team
Got my prescription in 4 days
Got my prescription in 4 days . I am impressed keep up the good work I will let my friends know how fast and efficient your company is. Thanks again Gene
15 de julho de 2021
Avaliação não solicitada
Resposta da Medzino Health
Hi Gene, we are happy to hear that you received your order in a timely manner. We appreciate the feedback and word-of-mouth referrals! We are here to help may you need our services again in the future. Have a great rest of your day! -Medzino Care Team
Easy and helpful
Easy and helpful. Moved to CO from Calif and no time to get a new Doctor. Was able to fill out information on the system and get re-fills of high blood pressure medicine at a very affordable rate. Quick online consultation and was approved. Thx Medzino.
9 de julho de 2021
Avaliação não solicitada
Resposta da Medzino Health
Hi Larry, thank you for your positive feedback. We look forward to being of service again in the future! If you ever need further assistance you can reach our customer service team at (888) 772-2270 or by email at help@medzino.com. Have a great rest of your day! -Medzino Care Team
Phenomenal Customer Service!
The very best customer service ever!! Medzino is phenomenal! Very prompt and efficient! Thank you !
30 de junho de 2021
Avaliação não solicitada
Resposta da Medzino Health
Hi Mari, we truly appreciate your kind words. We're happy we're able to make your healthcare experience with us a pleasant one. We look forward to being of service to you again. -Medzino Care Team
Very happy with product and service
Very happy with product and service. Quick response to questions and product delivery.
20 de maio de 2021
Avaliação não solicitada
Resposta da Medzino Health
Hi Bruce, we are very happy to hear that you are pleased with our service. We sincerely appreciate you taking the time to leave us a review. We're always ready to help in case you need any assistance. We look forward to being of service again!
-Medzino Care Team
Resposta da Medzino Health
Hi David, thank you for your positive feedback. We look forward to being of service again in the future! If you ever need further assistance you can reach our customer service team at (888) 772-2270 or by email at help@medzino.com. Have a great rest of your day! -Medzino Care Team
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