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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Mel science has been a great addition to our homeschool! My science-loving son especially enjoyed the chemistry sets. Quality, hands on education without screens! I say this, however, he always open... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

We're very disappointed with the microscope kit. The lens is rubbish so basically you can't see anything through it let alone mange to focus with the smart phone lens. So disappointing. The kit went t... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We are a homeschool family and MEL Science has been a constant enjoyment for my 10 year old son. He loved the hands on experience, feeling like a real scientist. I appreciated the ability to tone it d... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Highly recommend!! Great customer service that stands behind their products- prompt responses and replacement parts or boxes as needed. My kids rip the boxes open as fast as they come- until life go... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Serviço de Comércio Eletrônico
  2. Provedor de serviços de carreira e educação
  3. Empresa de Software

Escrito pela empresa

New science subscription for kids with VR experience, exciting experiments, and educative instructions. Chemistry set reinvented, subscribe now!


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

612 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 75% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

LOVE the Quality!

My now 8 year old nephew LOVED his STEM kits so much that he was automatically switched to physics kits when he completed all the STEM during year 2. We’ve now signed him up for a 3rd year, doing chemistry. The quality of the materials is really good. His younger sister has kits from another company and you can really tell a difference in the quality!

31 de julho de 2025
Avaliação não solicitada
logotipo da MEL Science

Resposta de MEL Science

Really glad to hear your enjoying our products, Laura!

Avaliado com 5 de um total de 5 estrelas

Great at home learning

The experiments were interesting and engaging and varied. I had a great time doing them with my kids. The assembly for some of the experiments could be a bit tricky at times since some of the wooden pieces were fragile enough that it was difficult to put them together without bending/breaking a part, even when careful, but that was rare. The learning that accompanied the experiments was interesting and easy to understand even for my 8/9 yo.

3 de junho de 2025
Avaliação não solicitada
logotipo da MEL Science

Resposta de MEL Science

Thank you for the kind words, Rachel! As well as the constructive feedback, we're always looking for this!

Avaliado com 5 de um total de 5 estrelas

great job by MEL SCIENCE creators

great job by MEL SCIENCE creators! Bravo and please continue developing beautiful science for our children!

17 de junho de 2025
Avaliação não solicitada
logotipo da MEL Science

Resposta de MEL Science

We will do our best! Thank you, Irene!

Avaliado com 4 de um total de 5 estrelas

My grandson loved the kits

My grandson loved the kits. One issue was they were not able to access the QR codes for the math kits. Being able to easily get paper instructions would be helpful.

30 de abril de 2025
Avaliação não solicitada
logotipo da MEL Science

Resposta de MEL Science

Wonderful stuff, we'll be doubling up the instructions in paper form going forward!

Avaliado com 5 de um total de 5 estrelas

I highly recommend these for science exploration

The kits come with everything you need. The material is not cheap or break easily. They will be able to play with what they create more than once. There are several activities in each box all aligned with the same topic. The video lesson to go with it helps to make sure they are doing it correctly and you are not left trying to figure it out on your own.

24 de abril de 2025
Avaliação não solicitada
logotipo da MEL Science

Resposta de MEL Science

Thank you Beth, glad to hear that the product was well received!

Avaliado com 5 de um total de 5 estrelas

For a decade this was great for the budding scientist -

Thank you so much for an amazing experience for my son for all these years. He is graduating high school and heading to Yale where he plans to be a geology and physical sciences major. He is grateful for the years with MEL Science, and very appreciative, in fact he just told me so. I would highly recommend this to any child and wish you all well.

13 de abril de 2025
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

No box was sent. No refund given.

After subscription i have received only one box. Second charge was made but no box were send. When i tried to cancel my subscription they offered my free delivery with promise that they eill contact my in order to resolve an ussue but this never happened. At the end i have canceled ny subscription but did not receive niether a second box neither mony back. Stay away

after I posted this review, i was contacted by MEL Science. Thay had made a refund. So I am fixing this review from 1 star to 3 because of whole that experience. That is really sad that men has to write bad review here in order to solve the problem!

1 de fevereiro de 2025
Avaliação não solicitada
logotipo da MEL Science

Resposta de MEL Science

Hi Vytautas,

This is definitely not what we strive for.

You should either receive the product or a corresponding refund.

Could you drop me an email directly to george@melscience.com to get this figured out?

Avaliado com 2 de um total de 5 estrelas

3rd box in

3rd box in, and we’re missing the main piece of the entire project. My oldest son has a subscription to Crunch Labs, which is cheaper and a lot better quality. Comes with videos to teach you the science behind the experiment and walks you through each step. On year two and we’ve never missed a piece for an experiment.

18 de janeiro de 2025
Avaliação não solicitada
logotipo da MEL Science

Resposta de MEL Science

Hi Magen,

Very sorry for the lacking quality here, confirming that a replacement is now en route to your address!

Avaliado com 5 de um total de 5 estrelas

My son loves MelScience

The MelScience activities have been outstanding! My son loves to have us do them together so he can share what he learned.
The only downside is the high cost. Having videos on the app and all supplies included do make it worth it, but it’s still expensive.

17 de janeiro de 2025
Avaliação não solicitada
logotipo da MEL Science

Resposta de MEL Science

Hi Cherie,

Thank you for the honest feedback, we value this highly!

Avaliado com 5 de um total de 5 estrelas

Kids love the experiments!

The kits were always interesting, great for any child that is even remotely interested in science. They enjoyed every experiment they ran, always a good learning experience as well!

10 de janeiro de 2025
Avaliação não solicitada
logotipo da MEL Science

Resposta de MEL Science

Thank you for the positive feedback, Derrick!

Avaliado com 5 de um total de 5 estrelas

Every item was thought provoking and of…

Every item was thought provoking and of quality construction. I recommend them to anyone who wants to expand their child’s mental and physical capabilities.

10 de janeiro de 2025
Avaliação não solicitada
logotipo da MEL Science

Resposta de MEL Science

Glad to hear that the subscription was a good fit, Daryl!

Avaliado com 1 de um total de 5 estrelas

I don't recommend MEL Science at all

I don't recommend MEL Science at all. First of all, I moved house and changed address in their website, but they sent the box for the old one. Customer service don't reply for my messages at all. Also it is not worth it, just check any science sets, you will get 150 experiments for 20 quids instead of few from MEL for 35 per month.

8 de janeiro de 2025
Avaliação não solicitada
logotipo da MEL Science

Resposta de MEL Science

Hello Krzysztof,

I'm sorry for the troubles with your order, looks like the order already went into shipping by the time you updated the shipping address.

Not to worry though, we've followed up with a better solution, please check your inbox!

Avaliado com 1 de um total de 5 estrelas

I absolutely would recommend completely…

I absolutely would recommend completely steering clear of this. My experience with the customer service team has been unhelpful and intentionally obtuse. My first experience involved my purchase of one of their boxes to which months later had not received to then discover my order was 'lost'. After contacting the support team they instead tried to offer me a different box to which I responded I did not want because why would I? I wanted the initial box which was completely different. Fast forward a few more months I received my refund, however I then discovered I'd somehow managed to become subscribed and was being charged without my knowing. Contacted support, received a refund, fair game maybe I pressed their subscribe button by accident. Come today, and I have been charged, again, how? I have no clue, but these guys are just not worth the trouble, clearly they are disorganised and have no idea how to run a business and have completely inconvenienced me on days where I would have liked to go for a grocery shop etc. Not to mention their website has no easy way for you to remove card details or delete your account, Its all through support which lo and behold are useless.

28 de dezembro de 2024
Avaliação não solicitada
logotipo da MEL Science

Resposta de MEL Science

Hi Liam,

Very sorry that the subscription model was not as intuitive as expected as well as issues with delivery of your initial order.

From what I see all funds have now been refunded and should be back in your bank account.

Once again, I'm sorry it didn't work out this time round!

Avaliado com 5 de um total de 5 estrelas

Easy to follow, easy to sign up and leave, cheap material

These were fun and easy to follow building projects. My 6 year old followed it by himself and he loved it. I love that it was easy to sign up and easy to leave. What I didn’t like is, it’s the cheapest material possible. It was too expensive for the material to be that flimsy and such low quality. Other than that it was fun and the process was simple.

13 de novembro de 2024
Avaliação não solicitada
logotipo da MEL Science

Resposta de MEL Science

Glad to hear that the products were a good fit for you!

Avaliado com 5 de um total de 5 estrelas

Our grandson had a subscription to MEL…

Our grandson had a subscription to MEL Science for years. The projects were interesting. The quality of the materials was first rate. Customer service was terrific. I would recommend this company to anyone. We only stopped because our grandson is in his mid teens and has moved on to other interests.

6 de dezembro de 2024
Avaliação não solicitada
logotipo da MEL Science

Resposta de MEL Science

Thank you for the kind words here, Debby!

Avaliado com 1 de um total de 5 estrelas

Delays and no follow up from customer service

V Sauce Curiosity boxes delays and lack of customer support.

One of the boxes I ordered never arrived. The customer service seems really amateurish and is very slow to reply.

Last request I sent regarding this delay was two weeks ago and despite a few chasers they are ghosting me.

4 de dezembro de 2024
Avaliação não solicitada
logotipo da MEL Science

Resposta de MEL Science

Hey there,

We haven't had any mass delays for over a year now so the good news is that this case is isolated!

Could you please share your order number so that I can get this figured out for you right now?

Thank you!

Avaliado com 5 de um total de 5 estrelas

Excellent choice to foster scientific curiousity

The kits are great. We began our journey with the Physics subscription but switched to Chemistry due to the kid's preferences. He has enjoyed performing the experiments, some of them more than once. If you've got a curious, science oriented kid, I wholly recomend them.

15 de novembro de 2024
Avaliação não solicitada
logotipo da MEL Science

Resposta de MEL Science

Glad to hear that the product has suited you well, Maria!

Avaliado com 2 de um total de 5 estrelas

Orders never arrived.

We did enjoy our kit, however the last 3 kits have never arrived to me. For the last of the three orders the delivery guy asked to pay 12€ taxes. It has never been communicated by Mel Science that they would cover the fees, so I refused to take the box. I contacted their customer support with that issue and they said that they would refund, however the box was already gone. Then a few times I asked to send me the three missing boxes again. There was no reaction to that, so in the last email I asked to either send me the boxes or unsubscribe me and refund. The next day they refunded me. It's a pitty that they chose the easier option since I would have loved to continue paying them money and receiving my boxes.

1 de outubro de 2024
Avaliação não solicitada
logotipo da MEL Science

Resposta de MEL Science

Hi Natalia,

I'm sorry that we don't have the best solution available today.

However, we're in the final stages of updating our Supply Chain to Europe which means that there will be no extra fees very soon.

Feel free to drop us a message 3-5 weeks down the line and we'd be glad to update you on the status of this!

Avaliado com 5 de um total de 5 estrelas

Was a great experience for my son

Was a great experience for my son, excited to get the boxes every time. They worked with me during summer breaks and transitioning when I moved from Europe to US. Awesome!

27 de setembro de 2024
Avaliação não solicitada
logotipo da MEL Science

Resposta de MEL Science

So glad to hear of your positive experience, thank you for the feedback!

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