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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Mel science has been a great addition to our homeschool! My science-loving son especially enjoyed the chemistry sets. Quality, hands on education without screens! I say this, however, he always open... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

We're very disappointed with the microscope kit. The lens is rubbish so basically you can't see anything through it let alone mange to focus with the smart phone lens. So disappointing. The kit went t... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We are a homeschool family and MEL Science has been a constant enjoyment for my 10 year old son. He loved the hands on experience, feeling like a real scientist. I appreciated the ability to tone it d... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Highly recommend!! Great customer service that stands behind their products- prompt responses and replacement parts or boxes as needed. My kids rip the boxes open as fast as they come- until life go... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Serviço de Comércio Eletrônico
  2. Provedor de serviços de carreira e educação
  3. Empresa de Software

Escrito pela empresa

New science subscription for kids with VR experience, exciting experiments, and educative instructions. Chemistry set reinvented, subscribe now!


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

612 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 75% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

"This has been amazing

"This has been amazing. It was a birthday present for my Son from his auntie. We have loved it. Thank you so much!! #science"

22 de outubro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Subscription for Xmas gift

I got my son a subscription for a year for Christmas and he loved it and was alway excited when it arrived. We haven’t done all of them yet as we find it hard to get time to do it with a little one in house trying to help!! So we try to do it when it’s just the two of us.

22 de outubro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Defective kits

I’ve built these with my son and they kept being defective and causing a lot of frustration for him.

The email service is great but the kits are not. Wouldn’t waste anymore money on them. Just brings disappointment for a very expensive price.

I want my money back.

20 de outubro de 2022
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

We had a Mel chemistry subscription for…

We had a Mel chemistry subscription for my son for over a year. It started off excellent but the quality went down. Boxes no longer tied in with the live lessons, some boxes were a bit similar and a few had not much to them. We ended it after giving up hope of lessons to watch. Ended the subscription.

We decided to try physics for my daughter, again it started off excellent. Really interesting boxes and she loved them. Then a chemistry kit was sent, then another. Ones we’d done as well. No more physics kits, and they tried to justify that chemistry kits were fine instead. Not what we paid for or what the interest is, you want what you pay for and it’s not ‘better than nothing’ to substitute.

A shame as we’d have continued both subscriptions indefinitely otherwise.

22 de setembro de 2022
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Sad to Cancel

I previously would have given them 5 SOLID STARS. As a homeschool mom, I don't really enjoy or feel most equipped for science, but the LIVE lessons or even viewing the recorded lessons were a LIFE SAVER. We ordered 2 kits monthly and looked forward the the live lessons (or recorded lessons) to have our friends come over and do science with us. I have shared MelScience with my homeschool community due to the support the live lessons gave us. We loved the instructors and virtual setting. I have been emailing the support team for over 3 months now, and They said a new platform is coming on a tablet, not the same as virtual and we sadly paused our subscription until then. The LIVE classes made the expense SO worth it for my family.

7 de setembro de 2022
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

No customer service

No customer service.supposed to get 2 projects a month. Have not gotten all my orders and once got the same activity 2x in the same month. And once got a project missing parts. Never have heard back from customer service for any of these issues. After multiple attempts gave up.

20 de agosto de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

TERRIBLE, AVOID UNLESS YOU WANT TO BE OUT OF POCKET

Terrible service. Signed up for subscription and received my first box. Late being delivered but all good. Then they took the subscription fee for the second box. This would include the starter kit. It never arrived. When I queried it I was told to wait in case the post was delayed. They then took the fee for the third box. A few weeks later I was still waiting so basically I'd paid for 3 and received 1. Another query and I was told they'd send a replacement for the second box but to wait for the third. More time and several emails later the third box arrived but still no replacement for the second. Another query and I was told the replacement hadn't been shipped ( despite being told more than once it had) and that they'd issue a refund. I was also told it may well still be shipped so if it arrived then keep it as a good will gesture free of charge. We'll that's great I thought until I was then told I needed the starter kit (in the replacement box which hadn't arrived) to be able to do the third box. So basically I've paid for 3 boxes so far. I've received one which has been done, one which can't be done and one which has never arrived and may not arrive but is needed in order to complete the other. The customer services are rubbish. Emails are answered quickly but we've gone round in circles and misinformation given and the phone number just gives you a taste of classical music and cuts you off. I've cancelled my subscription and definitely won't be recommending.

24 de julho de 2022
Avaliação não solicitada
logotipo da MEL Science

Resposta de MEL Science

Hi Samantha,

I'm really sorry about the lacking experience here, looks like there was an issue with delivery of a set that was not fixed quick enough.

I understand your frustration but would still like to set things straight, would you be able to give us one last chance?

If you could email me at george@melscience.com I'd love to offer more assistance!

Avaliado com 5 de um total de 5 estrelas

Great boxes!

Subscribed for chemistry, physics and STEM. Great boxes! Love how it keeps the kids interested and busy with the experiments!

28 de junho de 2022
Avaliação não solicitada
logotipo da MEL Science

Resposta de MEL Science

Thank you, Maria! Happy experimenting!

Avaliado com 5 de um total de 5 estrelas

Our son enjoyed doing the experiments…

Our son enjoyed doing the experiments and learnt many things while doing them and playing with them repeatedly. Recommend this to curious kids.

17 de junho de 2022
Avaliação não solicitada
logotipo da MEL Science

Resposta de MEL Science

Wow! Thank you so much! What course did you have?

Avaliado com 5 de um total de 5 estrelas

Such a positive introduction to science

My two young boys loved receiving their MEL Science deliveries. Simple easy instructions ensured they were able to create and discover science and understand it at the same time. Such a worthwhile exercise!

19 de maio de 2022
Avaliação não solicitada
logotipo da MEL Science

Resposta de MEL Science

Thank you, Caroline! Happy experimenting!

Avaliado com 1 de um total de 5 estrelas

Deceptive billing practices

Bought a prepaid gift subscription but then the company started charging my card automatically per month thereafter which I did not authorize. They won't resolve the issue and its especially frustrating as my nephew now has 14 months of unused boxes since he found them boring (and I am out $400). If you want to bore your kids into hating science and be charged without your consent, go for it. Otherwise take your money elsewhere.

3 de maio de 2022
Avaliação não solicitada
logotipo da MEL Science

Resposta de MEL Science

Hello Erika! Please accept our sincere apologies for the issue, this should not have happened! We’d be more than happy to take closer a look and fix everything. May I ask you to drop us a line at angela@melscience.co.uk? We’ll get back to you asap!

Avaliado com 5 de um total de 5 estrelas

I love these kits

I love these kits, they are high quality for the price point and extremely well designed.

12 de abril de 2022
Avaliação não solicitada
logotipo da MEL Science

Resposta de MEL Science

Happy experimenting, Jan!

Avaliado com 5 de um total de 5 estrelas

Chemistry, Physics and the easiness of subscription

We have tried both the Chemistry and the Physics kits - they are fantastic and have fostered a love of science in our children! We are currently pausing our subscription (so easy to do) so we can catch up but will definitely be back!!!

8 de abril de 2022
Avaliação não solicitada
logotipo da MEL Science

Resposta de MEL Science

Good luck with experimenting, Angela!

Avaliado com 5 de um total de 5 estrelas

WONDERFUL science kits!!

My children, now 13 and 11 have been receiving MEL Science kits every month for nearly 2 years. They LOVE these kits! Not only does it keep them occupied for hours, but the whole family learns so much through the process of each experiment. Before discovering MEL science, I used to try sourcing all the bits and pieces, chemicals etc for all the experiments my children wanted to do. I found it SO worth it to purchase these kits that come with great quality tools, and EVERYTHING the students need to complete each experiment. This is a very well thought out product, and well priced for all that is received each month.

5 de abril de 2022
Avaliação não solicitada
logotipo da MEL Science

Resposta de MEL Science

Hi Janet! Thank you so much!

Avaliado com 5 de um total de 5 estrelas

I LOVE these boxes!

I LOVE these boxes!! They are excellent and my kids love them. They are fun and educational and my kids look forward to them when we do them.

11 de março de 2022
Avaliação não solicitada
logotipo da MEL Science

Resposta de MEL Science

Thank you, Virginia!

Avaliado com 5 de um total de 5 estrelas

We’ve thoroughly enjoyed Mel Chemistry…

We’ve thoroughly enjoyed Mel Chemistry for several years. So many cute pictures and videos of the kids discovering the outcomes of the experiments. They are well put together and high quality experiences. And, have been fun to share with friends on sleep overs.

6 de março de 2022
Avaliação não solicitada
logotipo da MEL Science

Resposta de MEL Science

Thank you so much, Tara!

Avaliado com 5 de um total de 5 estrelas

Amazing Chemistry Kits

My kids love the MEL Science Chemistry kits. I was very impressed by the quality of the materials provided, as well as the instructions and explanations that accompany each kit. Everything about it looks and feels like real chemistry - the kind done in high schools and universities but at a level that younger kids can participate in and understand. The experiments are highly engaging and fun as well as very safe. I would recommend it to any science enthusiast or anyone curious about the cool world of chemistry!

6 de março de 2022
Avaliação não solicitada
logotipo da MEL Science

Resposta de MEL Science

Hey Sophy! Thank you so much for such kind feedback! Good luck with experimenting!

Avaliado com 5 de um total de 5 estrelas

We all enjoy these experiments!

We have all enjoyed the experiments! I have a house of people ranging in ages: 2, 9,11, 42, 45, and 70! We have fun doing these together. Thanks so much!

5 de março de 2022
Avaliação não solicitada
logotipo da MEL Science

Resposta de MEL Science

Thank you, Amy! Keep experimenting!

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