Menzies Aviation Avaliações 

Nobody could give a straight answer on how passengers were actually selected. The gate agent told us it was ranked by when the booking was originally made, while another member of staff told us separately it was based on check-in order. Two different explanations for the same decision from the same team. Meanwhile a different staff member at check-in had told us we’d get a seat and be given priority for travelling with an infant, neither of which happened.

When we asked for something in writing confirming what had actually happened to us, we were told that wasn’t possible, against policy. When we asked what policy, the member of staff walked off without answering. If a policy exists, someone handling denied boarding should be able to name it. If it doesn’t, that’s worse.

On top of the misinformation, there was no care of any kind while a group of stressed passengers, including a family with a young baby, stood around not knowing what was happening. If you’re the company airlines pay to handle this on the ground, knowing the legislation isn’t optional.

In short: unempathetic rude staff, customer service lines unattended. No queue. When I tried to call over and over again- number switched off.

Worst customer service. Was told Sat evening at Melbourne that Qatar had a delayed flight therefore my bags were left behind in London. They told me that my bags would be delivered to my house in Gold Coast.

I got a voicemail asking me to go collect it from the airport. I called the number highlighted in the paperwork numerous times and left voicemails. No one called me back or ever picked up.

I spoke to one lady from operations on a different extension in an attempt to speak to someone. She was helpful and gave me another number to try. That also went straight to voicemail.

I called the lady from operations back and explained what happened. She took my file ref and said she’ll call me back. Did not call me back.

Tried the number on paper work more times. Voice mail. Tried the number the lady gave me…. Number is now switched off.

Absolutely horrible service. Why tell me to call a number that no one ever picks up. Why is there no queue.

Shocking service at Palma airport - rude, unhelpful and had no interest in resolving issue

Warren Ridley assisted me through check in, security and transportation to the gate in a wheelchair. He was incredibly kind and helped calm me when I was highly stressed.
His help was invaluable

Worst company to ever deal with, rude, unwilling to assist travellers, they know nothing about customer service, why are they here and I just missed my flight because of them. They wanted my wife to hi back recheck her luggage when she’s back they told us they are closing same people who wanted us to have our bags checked and they denied us entry now I have to wait four hours for my connecting flight

I rated the service as "1", simply because there is no lower option. Having experienced Menzies baggage handling service, at Glasgow airport on many occasions, I can only say it is abysmal. On one occasion we had to wait almost 2 hours for our luggage. Our latest experience saw us wait for almost an hour. We are frequent travellers, so we are able to make comparison with other airports & other ground services. This is, by far, the worst.

Horrible customer service! Attendant is rude and flipped his name tag when I asked for his name to file a complaint. Kept lying to change his story. Heathrow are using Menzies but they’re horrible.

The service at Lisbon Airport Lost and Found is diabolical. I’ve been in a queue for 45 mins and I’ve move forward one metre. At this rate I’ll miss my connecting flight. Under resourced with incompetent staff.

⭐ 1/5 — Denied boarding to a family with a 2-year-old over a COMPLIANT bag — Alicante Airport

On 4 July 2026, Menzies Aviation staff at Alicante Airport (handling Wizz Air flight W6 2388 to Budapest) denied boarding to me, my wife and our 2-year-old son.

Our trolley bag complied with Wizz Air's official published policy: 55x40x23 cm, with wheels allowed to add up to 5 cm. Only the wheels stuck out slightly from the gauge — exactly what the policy permits. We had also PAID for WIZZ Priority, which includes the trolley bag. Despite this, staff demanded an extra fee for a service we had already purchased.

I noticed they were doing the same thing to other passengers, so I started filming. I even offered to pay the fee just so my family could board. Because I filmed them, they refused us boarding entirely. With a small child.

Airport police attended and confirmed we had done nothing wrong.

No rebooking, no hotel, no meals were offered — nothing, despite EU Regulation 261/2004. At their complaints desk we were treated with total disrespect. We were left stranded and had to pay for a hotel, taxi and new flights ourselves.

I filed complaint form no. 002241-1 on site, have the entire incident on video, and have submitted formal claims to Wizz Air, with escalation to AESA (Spanish aviation authority) and the European Consumer Centre underway.

Check your rights before letting this company's staff pressure you into paying fees you don't owe. And if it happens to you — document everything.

Our attendant has been working at Seatac for 19 years! He is from the Philippines, and is fluent in languages. My husband didn't have his ID when we were trying to fly out of Seatac to Ohio on Wednesday, June 10, 2026. Our first lady attendant wheeled over to get our boarding pass. That is when my husband discovered he did not have his ID. The lady from Africa wheeled us back into the area she picked us up, no ID, no boarding pass. I got on the phone to Premier shuttle, driver Mike Z who dropped us off. He searched the van for the billfold/wallet and came back to the area he dropped us off and let Darrell check the van for the wallet. I asked if he could take us back to Lacey, but he had other obligations, he called dispatch to let them know our situation. I called Premier and they said we could get a ride back to Lacey at 9:30, so I said thank you very much. That is when your amazing employee from the Philippines with his 19 years of experience at the airport came to our rescue! I am sorry I didn't get his name. He asked if we had anything, an old ID, a prescription bottle, etc
We had a prescription bottle with Darrell's name, and i had his medical insurance card. This wonderful man who grew up in the Philippines gave this information to TSA so we could pay the $45 to look him up. We had no one to go to our apartment to retrieve the ID. We are in our 70's with no family support. It was 60 miles back to Lacey, no way to go back to retrieve the ID and make the flight! He wheeled Darrell through our TSA experience and got the boarding pass and the bag checked got us to our gate. He is an incredible employee and had a great bell (his vocals) to get us through the crowd. He has a sister in Cleveland who he hasn't seen in 35 years. Please give him bonus points $$. He called me mama and Darrell papa and took extra special care of us 😍
He is amazing! The two gentlemen on Sunday night on our return were excellent! They met us after our return flight from Cleveland to Seatac. Most all of the male employees at the Seattle Menzies were amazing! Sunday , June 14 our gentlemen took from the gate, to baggage claim (me to the bathroom) and out to the parking garage to check in with our shuttle provider (Premier Capital Aeroporter) and once we were assured we had a ride home, the Menzies wheelchair assistance men left us with hugs and appreciation. I cannot say enough good things about our experience!

Menzies were offering no assistance in my enquiry. Instead I got a very smug employee who was dismissive and very unhelpful. Horrible company to deal with.

From waiting on the runway for 15 minutes for a gate allocation, to then sitting on the plane for a further 20 minutes while a disembarking stair eventually arrived, was not a good introduction. Then a convoluted and depressing journey off the tarmac and into the terminal provided the impression that this was a third world airport.
We then entered the baggage collection hall and noticed that our flight's allocated belt was already totally full of suitcases and repeatedly stopped and started. It turned out that 5 flights were using this carousel.
Our luggage was tagged as 'priority', yet it was 20 minutes before our first suitcase arrived, then a further 5 for the next. It took yet another 15 minutes for our last suitcase to be delivered.
Menzies Aviation's managment of the flight and luggage services could only be described as incompetent. It's probably not helped by having to manage a facility that is clearly inadequate to deal with the number of passengers travelling through a facility that has had band-aid fixes to a 1960's building, applied over the years.
Vinci, the airport owner needs to seriously address the need to build a new airport terminal that can cater to the demands placed on Scotland's premier tourist destination. I shudder to think how this airport will deal with the impending Festival traffic, as this was still only early June.
Get your act together, Vinci and Menzies. You're letting Scotland and its image down! 😠

Lakatos István (azonosító: 222147) kollégájuk borzalmas kommunikációt tanúsít a vendégekkel szemben! Ahelyett hogy a munkáját végezné és a beszállási élmény minőségéről gondoskodna, Lakatos István munkavállaló minősíthetetlen módon szól az utasoknak, becsmérel és dühből megtagadja a beszállást! Kérem a minősíthetetlen kolléga, Lakatos István azonnali eltávolítását a szervezetből, ezzel megakadályozva azt, hogy még több utassal viselkedjen tiszteletlen és elfogadhatatlan módon. Szégyen ez az ember!

Was sitting at a gate waiting for my flight. Two very clearly “on duty” wheelchair staff sat down on the wheelchairs (this was more than an hour before boarding) and proceeded to have personal conversations on their mobile phones (on speaker), watch videos on full volume on speaker, ignore the callouts on their radios (at one point, the person on the radio was yelling for people to respond because she knew workers were “out there”). This lasted for at least 20 minutes, during which time passengers at the gate area were annoyed by the loudness of both the radios and these two men’s cell phone videos and conversations. It was pretty appalling, they finally got up and left the area.

At Glasgow airport when I mentioned the ba system didn’t allow to pay for luggage on line
Fault of BA Ofcourse
However when asked the agent to check with manager rather than explaining to the manager the reason she just said customer refuses to pay… and I told her to say the reason

Shame on the girl
Shame on your customer service training
But ofcourse you don’t care as clients don’t have a choice

They never answer the phone but issue heavy invoices regardless of the slow service they offer week in week out rubbish service and high cost with a monopoly on cargo handling from Thai Air ways

What is it with Menzies Aviation in particular Manchester airport. Why do Manchester airport employ people who one can't speak English and two people with no social skills and the worst customer service known in the Western hemisphere. The 'team leaders' have just come out of special school. Rude and arrogant and I don't know why maybe because they get paid a pittance and they are on a power trip. I tell you what speak to me like that out of work. Hahahahaha. Worst thing is I work within that airport compound. I actually laugh at the state of the people who work there. Zero common sense between any of them.

Had to put my bag into odd sized bagage in Manchester (wasn't odd sized, just a regular hiking backpack), but that was Easyjet who told me.

In Amsterdam i waited by the odd sized bagage for 30 minutes before finding my backpack thrown on the ground somewhere next to the regular bagage conveyor belt.

I would like to express my sincere gratitude to Mihai Cosmin from Menzies Aviation at Iași Airport.

In the last hour before departure, he went above and beyond to help me board my flight to the UK. He assisted me with accessing the EES proof and personally contacted HMRC by phone in order to help resolve the situation.

His professionalism, patience, calm attitude, and willingness to help made an enormous difference in a very stressful moment. Thanks to his effort and dedication, I was able to continue my journey.

Employees like Mihai Cosmin are a true credit to Menzies Aviation and Iași Airport.

Thank you again for the exceptional support and kindness.

27 April 2026 1421: I am at the Denver airport gate B46 awaiting a flight to Seattle. In the 2 hours that I have been here, I've had 12 Menzies Aviation employees around me acting incredibly unprofessional. Some of the males are cat-calling (look it up if you are too young to understand) United Airline females coming and going from the desk at the gate. Some of the males and females are playing grab-ass (DITTO), and not a single one has done anything to earn their pay. One of them dropped an empty water bottle on the floor, looked at it,and walked away. Meanwhile, most of them have seen it, kicked it, walked around it, or pushed a wheel chair over it (I have pictures and will see if I can upload them). Every person in this group is a horrible representation of their company.