Menzies Aviation Avaliações 

Subject: Formal Complaint Regarding Denied Boarding – Flight F3 542 (31 December 2025)
Dear Menzies Aviation Team,
and I am writing to formally lodge a complaint regarding my experience with one of your employees at the Menzies Aviation Jordan branch on Wednesday, 31 December 2025.
I was booked on Flyadeal flight F3 542 traveling from Amman to Riyadh on 31/12/2025.
Booking reference: P4IT8V – 312617043408.
Unfortunately, due to the conduct and lack of proper judgment of a Menzies Aviation employee, Ms. Dima Zrani, who was responsible for boarding that flight, I was denied boarding and consequently missed my flight.
Ms. Zrani insisted that I must present my Saudi visa exclusively through the Absher application. Despite my explanation that Absher is not the only acceptable method to verify visa validity—and that a PDF visa or verification through other official systems such as Muqeem is also acceptable—she refused to review any alternative documentation. I hold a valid Saudi iqama, and as I have traveled between Jordan and Saudi Arabia multiple times during 2025, I am familiar with the applicable entry requirements.
During our interaction, Ms. Zrani dismissed my explanation and stated that it was not true that I had traveled from Jordan to Saudi Arabia five times that year, which implied that I was being dishonest. This behavior demonstrated a serious lack of professionalism, customer service skills, and respectful communication.
Due to her refusal to verify my visa through acceptable and authorized methods, I was unable to board the flight and suffered the following financial and professional losses:
• Cost of a new flight booked for the following day: 139 JOD
• Taxi fare back to the city: 20 JOD
• Hotel accommodation for one night: 100 JOD
• Missed an important business meeting in Riyadh
The following day, when I returned to the airport, another employee confirmed that any official document proving valid visa status or compliance with the 30-day rule outside Saudi Arabia was sufficient. I traveled successfully, and Saudi immigration permitted my entry without issue, which clearly confirms that presenting my visa via the Absher application was not mandatory.
In light of the above, I formally request:
1. Corrective and disciplinary action to be taken regarding the employee’s conduct and lack of regulatory knowledge.
2. Reimbursement for all expenses incurred as a direct result of being denied boarding due to incorrect handling of my case.
3. Assurance that staff members are properly trained on Saudi entry requirements and customer service standards to prevent similar incidents in the future.
I trust that this matter will be taken seriously and addressed promptly.

Having arrived at Manchester airport to travel to Boston with Aer Lingus to discover that my ESTA had been unexpectedly revoked, I can't speak highly enough of the check-in staff member, Kerry, who went above and beyond to help me, to reassure me and generally look after me. She is a credit to the company and a thoroughly fabulous person!

On our flight to Barcelona, we waiting 20 minutes for the bus to show up despite the airline notifying the airport well in advance of our arrival. But even after waiting 20 minutes, when arrived at the terminal, the bags had not arrived. This was because I saw the baggage handlers while we were getting on the bus doing nothing despite all the equipment ready to take out the bags. I would also add that we were the ONLY plane that had arrived at T2 during this time. This company is absolutely useless and incompetent and NO airline should use them.

What a shambles.
Landed in Manchester from Barbados this morning and had to wait over 2 hours for our luggage.
Menzies don't even deserve 1 star with that service!

Var tvungen att komma in här då jag att de har 1.5 stjärnor och det är alldeles för mycket.

When the checkin closes 60 minutes before departure, you don’t have to wait another 20 minutes to board a staff ticket. Because guess what - the checkin is closed so the open seats are open.

And if the staff traveler tells you it’s going to be hard to make it all the way to the gate on time, you should care to wait for that person. After all, you are the ones that messed it up by being retarded and lazy to start off with.

Also, if your system cuts off one digit of a phone number and you really want to call that person, we here in Sweden have a website called hitta.se with all phone numbers. There are also 4 other places within your system to find the phone number, so if you do care you can find it.

And if after all this incompetence that same staff traveller comes to the gate after you have decided to close it, you could meet their eyes and admit your mistake and treat them like human beings. Sitting completely quiet and answering with nods is what 4-year olds do.

Extremely rude and nasty staff flew from Amsterdam back to Bristol got off loaded because apparently I was “vaping” didn’t let me travel. Had to pay £130 for a new ticket to get home. No one wanted to help me was stranded for 12 hours in Amsterdam with not a clue what to do. The girl at gate H3 was disrespectful and disgusting. A formal complaint has been made especially where I wasn’t vaping.

Jeg havde booket den forkerte billet, og Milla hjalp mig nemt og hurtigt. Hun var smilende, venlig og gjorde hele processen virkelig enkel og hurtigt betjente alle kunder. Super god service!

An extremely rude and unhelpful service by one of the Menzies Aviation employee we have had experienced at Gatwick Airport last week. We have been charged over £100 for the check-in despite the fact a Wizzair app was clearly saying we need to check-in at the airport as we were flying with an infant. Girl at the check-in desk wasn’t even able to explain why we have to pay for the check-in, she didn’t want to provide us with any reason for it and she refused to call her Manager or any wizzair customer service staff. Only word she could get out of her mouth was: ‘It’s wizz’ .. I would suggest to make sure your staff is much better trained with customer service and rule of polite and friendly service.

If I could give negative numbers I would.

I arrived in Sydney this morning, Saturday the 6th of December on UA flight 863.
At the luggage carousel I was informed by Lincoln that my luggage had not come through. I was then directed to the "lost luggage" counter where I filled out a form for my missing luggage.
I informed Lincoln at the time that my luggage was scanned at SFO and loaded onto my flight to which I was informed that was incorrect. It was not incorrect.
My luggage had in fact made it to Sydney.

After departing the airport I received a phone call from Menzie's informing me that my luggage had arrived in Sydney and was either stuck on a belt or missing somewhere.
I subsequently received an abusive phone call from an UA staff member telling me that my luggage was on the carousel and that I needed to come back and collect it. I informed the UA staff member that between UA and Mezie's they need to sort out the delivery of my bag today. The UA staff member was incredibly rude and hung up on me.

My experience with Menzies Aviation has been extremely disappointing and stressful. From day one, I was fully transparent and provided every document they requested, including my travel documents. Based on those documents, I was accepted into the role and asked to complete a four-day training course, which I attended without fail.

After completing all the required steps, I was suddenly informed that I do not meet the criteria for a Heathrow ID pass. This was very shocking, because my status was known from the beginning. If there were any issues with my documents, they could have easily told me during the early stages instead of allowing me to go through the entire process.

I resigned from my previous job because I trusted Menzies Aviation and believed I had a secure opportunity. Being told at the last minute that I am not eligible has affected my income and caused serious stress.

I emailed the company asking for a clear explanation, and although they responded, it does not change how poorly the situation was handled. This entire issue could have been avoided with proper checks and better communication.

I truly hope Menzies Aviation reviews their recruitment process, so no one else has to go through the same experience of being misled, inconvenienced, and left without clarity after committing their time and livelihood.

I am writing this review to highlight a serious issue that occurred at Budapest Airport on 5 October 2025, involving Menzies Aviation, the ground-handling company for Wizz Air flight W62221.

Despite holding all legally required travel documents, I was denied boarding based on inaccurate information provided by Menzies staff. I hold a Jordanian passport, a valid U.S. Green Card, and had a confirmed onward flight from London to Orlando within 3 hours. According to the UK government, Green Card holders may transit the UK without a visa when leaving within 24 hours.

I showed Menzies staff:

My passport and Green Card

My onward ticket

The official UK government website confirming no visa is needed

Prior UK entry stamps proving I had made the same trip multiple times

Staff even acknowledged the website result but still refused to allow me to board. I was also initially prevented from speaking directly to the supervisor. The decision ultimately forced me to purchase a last-minute alternative flight (over HUF 404,000) and risked serious immigration consequences in Hungary due to my residency deadline.

Menzies later replied to my formal complaint but did not address the incorrect interpretation of UK law. Instead, they referred to Wizz Air’s “point-to-point” policy, which is irrelevant to UK immigration rules. Their explanation confirms a misunderstanding of the law, not an issue with my documents.

This experience caused major financial and personal damage. Ground staff must receive proper training in transit rules to avoid putting passengers in this situation again.

So far we have waited 1,5 hours since landing. No luggage yet. They keep saying we just have to wait - it’s coming.

Helt utrolig god service!
Mine to sønner og jeg stod i en komplet forfærdeligt situation kl 4 om natten. Vores fly til Canada var aflyst og vi var blevet ombooket med forskellige billetter og ruter. De to gutter der lige var mødt ind, knoklede for at skaffe nye billetter til os så vi kunne følges ad og det lykkedes!! Ingen tvivl om at de gjorde mere for os end de havde behøvet. Det var helt fantastisk! Tusinde tak🙏

Ser andras omdömen och undrar hur det kan vara så olika. Mia vill jag nämna speciellt då hon med empati och humor gick above and beyond för mig och min väska! Tack!!!

It's actually a no (0)star for the ground staffs in Prague airport.
Last night my family was offloaded from the plane.
We dropped off our luggage an hour before departure.
My husband was pulled out from the plane to identify one luggage if it's ours due to security reasons. My husband was at the gate again waiting for 1 luggage to come, but nothing came, he was then told that he cannot fly. But before that he was promised by the ground staffs he will return to the plane after.
My husband just had a phone with him, no wallet, no car keys and etc. ( we are from Germany) so he said to the staff I cannot let my family fly without me.
So we were all pulled out, the shame, the worry, my children was worried, what a terrible thing to be offloaded.

Even at the gate there was no luggage.
At Menzies ground assistance we knew there was a power bank accidentally checked in.

Is that right? You offloaded a family of 4 with a 5 yrs old kid, because of a small power bank.
You could delay the bag, on hold, take out the power bank like confiscate it, my husband could take it out and take it to the plane with him, there was still a lot of time to clear the security problem.
We were also told not to worry because Ryan Air will compensate us, a big joke.
No one helped us, no one guided us what to do next not even a note or from the security the reason why were offloaded.

We missed our flight, we have to book a new flight, we missed our car rental that means no show no car for the entire booking, our hotel as well, and we have to drive back to Germany that means we got our car same day as we drop it to a parking company, because they didn't book us a hotel as well.

We will get the best lawyer for this issue.

vreselijk bedrijf met brutale medewerkers, uren was ons vliegtuig de koffers kwijt er kwam niks op schiphol, afgelopen zaterdag uit olbia it. in eindhoven heb je ook al zon vreselijk bedrijf voor raynair.
Dat zo genaamde management, moet hun zaakjes is veel beter regelen verrekte geld wolven,... Zo duper je mensen die hard werken voor een vakantie, pipo's...... -4 voor de leiding... niemand bereikbaar en niemand kon uitleg geven heel het vliegthuig kreeg naar uren pas de koffers.. belachelijk. 1 ster is teveel...

I am writing to file a formal complaint regarding the wrongful denial of boarding for my mother, a passenger on Ryanair flight from Bucharest to Dublin on September 18, 2025. The denial was based on a clear misinterpretation and incorrect application of EU free movement law by your check-in staff.

My mother, a Pakistani citizen, holds a valid EU family member residence card issued under Article 10 of Directive 2004/38/EC. She was travelling with her sponsor, my wife, who is a Romanian (and thus, EU) citizen.

Your check-in agent, Adina Paun, and another unnamed colleague incorrectly insisted that my mother required an Irish visa or residency card to travel. This decision is in direct violation of EU law.

For clarity, I wish to state the legal position that your staff failed to acknowledge:

The Law: Under Directive 2004/38/EC, a non-EU family member holding a valid residence card is exempt from visa requirements for travel to another member state when they are accompanying or joining their EU citizen sponsor.

Our Situation: My mother held the valid card and was travelling with her EU citizen sponsor (my wife). Therefore, she was legally entitled to enter Ireland without a visa.

I explained this legal framework to your staff at the counter, but they refused to consider it. Instead of verifying the regulations, they claimed to have consulted a "Ryanair Immigration department"—which Ryanair's own customer service confirmed does not exist—and refused to provide any written justification for their decision.

As a direct result of your staff’s failure to apply EU law correctly, my mother was unable to travel with us. This caused significant distress and disruption.

I request the following:

A formal acknowledgement that your staff made a legal error in denying boarding.

An investigation into the procedural failings that led to this decision.

Confirmation that your staff will be retrained on EU Freedom of Movement rights to prevent this from reoccurring.

Compensation for the direct consequences of this wrongful denial of boarding.

I expect a substantive response to this formal complaint within 14 days.

Meer dan 2 uur gewacht op bagage

EJU 3855 (Easyjet vanuit Milaan Malpensa) van 8 september 2025 landde om 18.00. Ruimbagage van het gehele vliegtuig kwam pas rond 20.10. Was ergens neergezet en kwijt o.id. Zeer slechte zaak.

En kuffert manglede i går og er i dag blevet leveret
på hjem adressen da vi får kufferten op må vi konstaterer at håndtaget (metal til at trække op) er kun trukket ½ op og kan nu hver kende komme helt op eller ned jeg ringer derfor til Menzies aviation for at forklarer problemet her møder jeg den mest uforskammet dame i telefon som ikke vil hører på mig hvorefter i smækker røret på
Jo det er service

Bagage was meer dan 30 minuten vertraagd, zelfs de volgende vlucht was eerder uitgeladen en dat terwijl de mannen ze echt heel snel uit het vliegtuig haddden. Weet niet of dit aan menzies of aan schiphol ligt, maar aangezien de andere afhandelaars wel op tijd waren..