Meridian Energy Avaliações 

Meridian is switching everyone over from Z/Flick and are moving everyone over onto crazy expensive plans and are impossible to get hold of or never reply to emails to get the pricing for the other plans they offer. They also couldn't provide a date of when we would move from Z so now my account is stuck in limbo land on who knows what pricing and there is nothing I seem to be able to do about it. Such a poorly managed transition process

Impossible to contact Meridian customer service. Even their chatbot is on strike...

Switched to Meridian for solar buyback but my new plan does not show this happening. Email never replied to (ditto when 1st tried getting quotes thru website) and now call centre 0800 number does not answer. Spent 30 minutes x 3 occasions listening to kakapo mating calls and promises to be with me shortly. Now even the chatbot link on website defaults to main page ... so frustrating!

My Personal Experience With Meridian Energy Has Been Nothing But Exemplary. FromThe Day Of Sign Up Until This Very Day. I'm Very Happy To Say They Have Stepped Forward And Iron Out Any Situation I May Have. I've Over The Years Had Fallen On Hardship And They Were More Than Happy To Figure Out A Plan That Worked For Them But Moreso For Me.
I've Been With Them For Over 10 Years Probably It Could Be A Lot Longer. First Responders Are Always Cheerful And Delightful No Matter What Time Of Day I Call. Remember, You Are " ONE Person, ONE Company " Things Take Time People Are So Busy Rushing And Have A Sense Of Entitlement. People "Calm The Farm" Get A Grip And Relax. There Could Be Any Number Of Reasons Things Are Taking Longer Than Expected. This Day And Age We Know Everyone Is Using The Automated System, Every Company Has A Kaupapa ( Protocols) They Have To Follow. Don't Take It Personally. STOP Being So Precious And Dramatic. No Matter What Service Provider You Use This IS The Reality And New Norm. 100% ❤️ ❤️ ❤️ Meridian Energy. A Shout Out To Those Behind The Scenes And A Huge Shout Out To 1st Responders.Fricken AWESOME SERVICE,FABULOUS STAFF,HANDS UP The BEST EVERRRRR SERVICE AND PROVIDER.
Thank You So Much 💓
Residential Client For Life And Always Recommending Sign Ups To Family And Friends.
Bless Meridian Energy.
Journey

I filled in the moving form on Meridian's website weeks ago with no response. When the moving day was only 2 days away I called them, but couldn't get an answer excepte that someone from a different team would call me back, "hopefully within 2-3 days".
To make things when I first requested the move it was possible to take the plan I had with me. But by the time I got a response the plan was then apparently not available anymore. What a poor frustrating experience. Not only was the customer service and the response time terrible but the delay in their service was then also to my disadvantage and not rectified.

Worst customer service ever. Their meter also broken for about 3 months and not sending signal, funnily enough when they fixed this my power bill was double just for those 3 months... when questioned about this I have had customer service reps hang up on, cust9mer resolution staff member ashleigh curtis overlooks questions in our email chat and refuses to put me on to her management. This has been ongoing since June 24, it is now January 25. Wouldn't use again, have changed providers to powershop.

Meridian didn't send invoices for about 6 months because apparently, emails were bouncing. However, I requested they test my email and miraculously the emails arrived. Instead of reaching out with some customer care after a couple of bounced emails, they decided to wait until the bill was horrendous. Now that their revenue collection is threatened they can suddenly reach out daily. Go figure! No apology what so ever. Meridian is a terrible outfit.

Doubled my rates. Goodbye meridian.

This company is terrible, I have signed up the contract with them, I have no idea how do they read the meter. Every month cost us around 300NZD. However, my friends with other contractors use the same appliances but max 100 NZD. Never go for this option, terrible services.

My family have been with Meridian for a little over 6 years and have had on and off problems, but today we moved to a new place and meridian have been advising that they will turn our power on (3 weeks ago) and we have now moved to our new place, called the after hours spoke to a horrible horrible customer service rep (shantell) who basically sarcastically told my dad (73 yrs old) that if he needed hot water that bad as an urgent he should just go to the hospital. Then tried to ask her to give us a solution and all she said was OMG I'm trying to tell you but you guys don't seem to listen. Like who talks like that? Worst customer service experience ever

Worst company I've ever dealt with. 3 months to install a smart meter. Still not installed. They have no control over the contractors they work with who are all work shy and make new excuses every time not to do the agreed work. In the meantime I'm being charged double the rate I should be. My average bill with Pulse was $80 per month. Meridian charged me $350 in first month. In the time it's taken them to do nothing, I've had a new roof, gutters and solar put in. Ready to leave... Hate this company! I've sat at home on multiple occasions with no shows and it takes them over 1 month to organise another person to come out. Customer services are cheeky and not helpful. It's now cost me thousands in lost earnings having to spend endless hours on phones and emails. There is no escalation route from a facilitator other than ombudsman. They do not care about customers, absolute joke of a company!!

Meridian offered us a bundle deal of lower power and internet costs alongside a free smart tv with seamless transition. What a load of complete crap. So far we've had nothing from them other than our previous providers cutting our services, 6 days without internet and not a f*** to give not to mention obviously no tv they promised. Absolute scam, if I could get negative stars I absolutely would.

Meridian are running a referral program at the moment. They claim they'll give you a $200 credit and your friend a $100 credit if you join.

Then during sign up they'll ask you if you also want a $200 "new joiner" credit. They do NOT mention that if you accept this they'll then cancel the referral credit.

Meanwhile, they make no effort to apply the credit on your friend's account, can't use their own referral links, and are generally unhelpful. I get the sense they just hope you'll give up on it.

It's a bait and switch.

Been with meridian for 2 years was in hospital they gave credit on accountcand order a food delivery for me thiscwas amazing may each week bills always out on time never had problem cheaper than globug recommend then to anyone I rung only had 15 min wait not sure why people say can get through I never had a prblem

We dont even live in our property, evacuated due to flooding and subsequent mould.
Since moving out we have been getting power bills as high as when we were living there. But we moved out all of the appliances and it’s gas heating and hot water and cooking.
Customer service extremely bad and rude, no reply to emails for days then when we talk to an actual person we were told that we definitely have been using the power and that nothing ever goes wrong with the wiring or the smart meter. How???
So stuck with a $400 bill to pay and property is empty???
Have a million things to deal with with the fixing of my property and the last thing I needed or wanted was arguments with Meridian.
Will be changing companies as soon as I move back in.
A bit of kindness and compassion for people in a disaster situation and an offer to get someone over to check the meter would have gone a long way.

We have been trying for a month to get Meridian to contact Top Energy and arrange for our meters to be relocated due to house alterations. They are without a doubt the worst company I have ever tried to communicate with. Emails remain unanswered for days, no reply is ever received and eventually I am told there is no record of my emails. Their Facebook Chat site appears to be only manned intermittently and I am unable to find the Chat link which they claim is shown on their company website. Their phone service, to their credit, does offer a call-back option but there is no indication of how long it will be until they call - so one sits and waits and waits. We finally got a helpful phone call but since then..... nothing. After one month I have not progressed at all. It must take some effort to be as bad as this - an experience worthy of a Franz Kafka novel. We are at a loss to know what to do now. Top Energy are going to try and expedite matters but if that proves fruitless then our only option may be to change our electricity retail provider.

Took a lifetime to get through customer care, waiting over an hour on the phone like what the hell are you guys so busy doing

Promised a smart meter upgrade in March, received no comms from them since. Tried following up in April, they eventually responded in May but with no knowledge of the upgrade so I forwarded the letter I received and since then have received no response. Contacted Wells, who told me I had to contact Meridian. Contacted Meridian, who told me I had to contact Wells.

I signed up with Meridian on the 18th of October 2022 as I was moving into a property on the 24th of October 2022. I still do not have power as of 25th of October 2022. The free number you dial will have you on hold for an hour or more without answer (Call logs can be provided). The chat on the website site is unmanned and you do not get a response. When emailing, trying to get connected you are advised to phone the free number. Endless loop with no customer service. I am trying to cancel the pending service, but I cannot get hold of anyone at Meridian.

Thanks for your help