Merit Administration Avaliações 

206
O TrustScore é 3.5 de um total de 5

3,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Overall, demerit experience was very seamless and easy if it wasn’t for my representative at the dealership, it would’ve been much more difficult. It took a bit more time to expedite since my claim re... Ver mais

Avaliado com 4 de um total de 5 estrelas

I was required to make all past service documents available. Sometimes this can be a big headache and time consuming. Fortunately I had all my work done at my previous dealership and just needed to... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

My intial cobtact wirg telephone number kept asking if I needed Medicare. It was very annoying. It took two days to connect with someone. Then they questioned my warranty. But in three days it was app... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

They go online and just select random parts and what they cost and say "this is all the amount we will cover because we can find the parts cost this much on this site", but they won't back up those pa... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Companhia de seguros
  2. Seguradora de Automóvel

Escrito pela empresa

USA's Top Service Contract Claims Administration Company


Informações de contato

3,5

Bom

O TrustScore é 3.5 de um total de 5

206 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,5

Todas as avaliações

(206)

89 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

My issues were never cleared

My issues were never cleared
First issue turned out tobe an uncovered component never covered in the agreement
Took more than a month for someone to identify
2nd and 3rd issue were only partially confirmed
Meaning only a small portion of the repair expense was covered
Lastly i had begun working with a different administrator as i was expressing that I would like to have my contract cancelled/closed
As my agreement was paid upto the beginning of the next month
The advisor and I had an agreement that we would review my options
But we would do so on the 2nd of the following month
It turns out that someone contacted the company that collects the monthly payments and instructed them to reopen the payment portal for my account after i had advised that they no longer process any further payments against my account
I have sent emails requesting that my account be closed immediately and the current payment be returned to me
No follow up or acknowledgment from service advisor or anyone else
Do not recommend that anyone enter into an agreement with this company
They are not responsive to their clients

1 de novembro de 2025
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Resposta da Merit Administration

Hi, Terry. We’re sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to investigate your concerns further. Please send us an email at customerservice@usautomotiveprotectionservices.com, and a representative from our team will be happy to assist you.

Avaliado com 5 de um total de 5 estrelas

CADILLAC CTS

The claims process can be a little slow, but overall the claim was paid and my car is back on the road.

4 de novembro de 2025
Avaliação não solicitada
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Resposta da Merit Administration

Hi, James. We’re so happy to hear you had a great experience with our claims team! If you have any other questions or need anything else in the future, please don’t hesitate to contact us.

Avaliado com 5 de um total de 5 estrelas

Dave was wonderful

Dave was wonderful! He worked diligently to make sure my claim was taking care of and made the process a lot less stressful .

29 de outubro de 2025
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Resposta da Merit Administration

Hi, Debora. We’re happy to hear that our team provided you with excellent service. We’ll make sure that they receive your feedback. We’re sure it will make their day!

Avaliado com 4 de um total de 5 estrelas

Great work you guys

Its not as bad as l thought, they made it happen for. Great work you guys

30 de outubro de 2025
Avaliação não solicitada
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Resposta da Merit Administration

Hi,Ricky. Thank you so much for the 5-star review.

Avaliado com 3 de um total de 5 estrelas

It took about 3weeks from the time I…

It took about 3weeks from the time I took it in to find if it was approved.

15 de outubro de 2025
Avaliação não solicitada
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Resposta da Merit Administration

Hi,Ruben. We really appreciate your business and helping to share the word about us. We’re here for you anytime!

Avaliado com 5 de um total de 5 estrelas

People are very courteous at the shop and very helpful especially the manager

Just the flight nurse, and the understanding of the manager, outstanding performance for me getting in touch with you and getting the job done so quickly for me. Thank you very much. I will continue to be a loyal customer.

10 de outubro de 2025
Avaliação não solicitada
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Resposta da Merit Administration

Hi, John. We really appreciate your business and helping to share the word about us. We’re here for you anytime!

Avaliado com 1 de um total de 5 estrelas

Didn't fix my problem horrible warranty…

Didn't fix my problem horrible warranty company wish I would have never purchased it

3 de outubro de 2025
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Resposta da Merit Administration

Hi, Tim. Thank you for your review. All feedback is important. We’re sorry to hear you had a negative experience. Please email customerservice@usautomotiveprotectionservices.com with details about your experience along with your policy number, and we will be in touch.

Avaliado com 4 de um total de 5 estrelas

most of my issues were because of the…

most of my issues were because of the extensive time the automotive company took to diagnose my car. They had my car for 10 days and only 5 hours of laor were involved, so my car rental coverage did not apply. nce it was diagnosed, I then had to provide additional information of my maintenance, which tok a couple of days. I just think it could and should have been completed in a more timely, efficient manner

18 de agosto de 2025
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Resposta da Merit Administration

Hi, Shari. Thank you so much for taking the time to leave an excellent review. We really appreciate your business. Please let us know what we can do for you in the future.

Avaliado com 5 de um total de 5 estrelas

Hello,windows repair.

Hello, I thanks you for taking care of me and my vehicle, a little slow, but,I understand that the garage didn't send complete information, but, lnall service was great 👍, thanks you 😘.

30 de setembro de 2025
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Resposta da Merit Administration

Hello, Luther. Thank you for the glowing review! We're so happy to hear that we were able to provide the top-notch service that you deserve. We're here if you need anything else!

Avaliado com 1 de um total de 5 estrelas

2.5 weeks without a vehicle

It took nearly 2.5 weeks to have my claim approved! 2.5 weeks that my car wasn't allowed to leave the shop or my claim would automatically be denied. It took 2 weeks for an adjuster to even come out, just to take the same pictures and information the dealership sent. Then the warranty didn't even cover the entire expense.

8 de setembro de 2025
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Resposta da Merit Administration

Hi,Samantha. We appreciate you taking the time to give us your feedback. We're genuinely sorry that you've had a less than satisfactory experience with us. Please reach out to us at customerservice@usautomotiveprotectionservices.com so we can rectify this situation promptly.

Avaliado com 5 de um total de 5 estrelas

They are worth paying for

They are worth paying for, helps a lot and I’m very happy with the outcome when my car has an issues.

8 de maio de 2025
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Resposta da Merit Administration

Hi, Sherille. We really appreciate your business and helping to share the word about us. We’re here for you anytime!

Avaliado com 5 de um total de 5 estrelas

They are a trusted company.

I had a problem with my BMW car, and this company resolved everything.

9 de setembro de 2025
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Resposta da Merit Administration

Hi, Alberto. Thank you so much for taking the time to leave an excellent review. We really appreciate your business. Please let us know what we can do for you in the future.

Avaliado com 1 de um total de 5 estrelas

I am very unhappy about the service an…

I am very unhappy about the service an way I was spoke to when I called an spoke to the man in charge of my case The service Dept was super I am canceling my service with your company I had to put out over 1000.00 for repairs that should have been covered. I went without a car for a week.

28 de agosto de 2025
Avaliação não solicitada
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Resposta da Merit Administration

Hi,Cynthia. Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interactions with us. Please contact us at customerservice@usautomotiveprotectionservices.com, and we’d be happy to help you out.

Avaliado com 1 de um total de 5 estrelas

These guys are scammers

These guys are scammers. I had been paying them $146 every month for over a year and a half, and the one day I needed their help to repair my AC, which wasn’t working, they told me no.
I was extremely disappointed and had to cancel my service.

2 de setembro de 2025
Avaliação não solicitada
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Resposta da Merit Administration

Hi,Karlen. Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interactions with us. Please contact us at customerservice@usautomotiveprotectionservices.com, and we’d be happy to help you out.

Avaliado com 4 de um total de 5 estrelas

I love that they cover my car

I love that they cover my car. But there are some loopholes that they don’t tell you about. I have a 2018 Audi. Sooo you know it’s really expensive. They definitely help out. I needed two bearings and some type of other work. Only a part of my bearings were covered, nothing else . I looked in my booklet. I sure it was supposed to be fully be covered. But at least it wasn’t the entire price. I guess. I’ll contact them later.

18 de agosto de 2025
Avaliação não solicitada
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Resposta da Merit Administration

Hi, Quante. Your feedback is highly appreciated. Thank you so much for the review!

Avaliado com 5 de um total de 5 estrelas

Repair for alternator

Once all papers were entered the whole process went fast. Thank you.

8 de agosto de 2025
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Resposta da Merit Administration

Hi, Diane. Thank you so much for taking the time to leave an excellent review. We really appreciate your business. Please let us know what we can do for you in the future.

Avaliado com 5 de um total de 5 estrelas

The product is awesome and shipped on…

The product is awesome and shipped on time. Thank you!
I just wanted to let you know ever since I was a young child I have had a heart for the Indians. Now I can let others can know how I too know God put you in this nation first. I myself am not of Indian blood, but my heart is...

12 de agosto de 2025
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Resposta da Merit Administration

Hi Roberta, Thank you for reaching out and we would be happy to assist. Please contact our Customer Service team at 1-888-586-6154.

Avaliado com 1 de um total de 5 estrelas

Horrible service

Horrible service

31 de julho de 2025
Avaliação não solicitada
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Resposta da Merit Administration

Hi, Shirley. Thank you for your review. All feedback is important. We’re sorry to hear you had a negative experience. Please email customerservice@usautomotiveprotectionservices.com with details about your experience along with your policy number, and we will be in touch.

Avaliado com 5 de um total de 5 estrelas

Best warranty experience!!

I had hub go out on my F150 and I took it to the Ford dealership to get it fixed and the manager came out to
me when I picked it up and he told me had such a great experience with USAPS and was talking about how easy they made the process to handle the warranty service. Im very happy it went so well!! He said he has dealt with other warranty companies and how easy it was for them to get it handled!! I appreciate USAPS alot for making it so easy!!

22 de julho de 2025
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Resposta da Merit Administration

Hello,Chris. Thank you for the glowing review! We're so happy to hear that we were able to provide the top-notch service that you deserve. We're here if you need anything else!

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