Merit Administration Avaliações 

206
O TrustScore é 3.5 de um total de 5

3,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Overall, demerit experience was very seamless and easy if it wasn’t for my representative at the dealership, it would’ve been much more difficult. It took a bit more time to expedite since my claim re... Ver mais

Avaliado com 4 de um total de 5 estrelas

I was required to make all past service documents available. Sometimes this can be a big headache and time consuming. Fortunately I had all my work done at my previous dealership and just needed to... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

My intial cobtact wirg telephone number kept asking if I needed Medicare. It was very annoying. It took two days to connect with someone. Then they questioned my warranty. But in three days it was app... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

They go online and just select random parts and what they cost and say "this is all the amount we will cover because we can find the parts cost this much on this site", but they won't back up those pa... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Companhia de seguros
  2. Seguradora de Automóvel

Escrito pela empresa

USA's Top Service Contract Claims Administration Company


Informações de contato

3,5

Bom

O TrustScore é 3.5 de um total de 5

206 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,5

Todas as avaliações

(206)

89 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Everybody was helpful and courteous

Everybody was helpful and courteous. They helped greatly with communication with my service company, and helped with resolving the actual mechanical issues.
Their coverage of the repairs was great and the service company received payment immediately.
I highly recommend Merit.

21 de julho de 2025
Avaliação não solicitada
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Resposta da Merit Administration

Hi, Michael. Your praise means a lot to us! We're so glad we could provide a positive experience for you. If you need anything further, don't hesitate to reach out.

Avaliado com 5 de um total de 5 estrelas

Thumbs up with greatness

First time having service done and it was hassle and your company kept promise on the contract and the service was great with my patience

16 de julho de 2025
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Resposta da Merit Administration

Hi, Margaret. Thanks for your review. We’re glad to hear you had a great experience with our team! Please let us know what we can do for you in the future.

Avaliado com 2 de um total de 5 estrelas

It was very difficult to get approval

It was very difficult to get approval. Our car sat in the shop for 3 days waiting! When the approval came in, it was only for 60% of the component cost. The suggestion was offered to "Google" the internet for a lower cost component (the dealer can't do that). Even though there was partial coverage of the component, the calibration and setup were not covered. It won't work without that! (I paid for it since it wasn't an option)

18 de julho de 2025
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Resposta da Merit Administration

Hi, Deborah. Thank you for your feedback. We strive to make every customer’s experience a great one, and we’re sorry we have not met your expectations. We’d like to see what we can do to make things right as quickly as possible for you. Please email us at customerservice@usautomotiveprotectionservices.com, and we will be in touch soon.

Avaliado com 3 de um total de 5 estrelas

My agent took a day off from work let…

My agent took a day off from work let my car sitting there if i didn’t call to check on car for approval would be a extra day lucky it was sent to another agent I was thinking I only had 100 deductible but I had to pay 475 towards work

17 de julho de 2025
Avaliação não solicitada
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Resposta da Merit Administration

Hi, Margaree(First Name). Thank you for your feedback. We strive to make every customer’s experience a great one, and we’re sorry we have not met your expectations. We’d like to see what we can do to make things right as quickly as possible for you. Please email us at customerservice@usautomotiveprotectionservices.com, and we will be in touch soon.

Avaliado com 4 de um total de 5 estrelas

Thank you Merit for getting me back on…

Thank you Merit I am greatful for the coverage of the abs brake module.. programming was not included I did I have to pay for that.. my mechanic John is pretty awesome and worked with me and got my car up and running..been going to them for years ..Need great mechanics check out Advance Auto in Pinellas park Florida John is the owner and Chris is one of awesome mechanics..had to give them a shout out.. I was kinda of anxious when the claim first got submitted because it took a while to get approved and it had to go to the higher ups.. I am blessed I had all my records with the same mechanics to show I do keep up my maintenance on my car but again thank you Merit for the blessing of covering my abs brake module I am truly blessed to still be driving my car.. Have a great day Merit insurance Team

18 de julho de 2025
Avaliação não solicitada
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Resposta da Merit Administration

Hi,Karen. We appreciate your wonderful feedback. It's fantastic to hear that our team exceeded your expectations. If you have any further needs or questions, we’re always here to help.

Avaliado com 3 de um total de 5 estrelas

Not a happy camper

I was aggrevated I had to pay price differences on parts.I was out 9 days on rental when they only worked on car 2days after approval from ya'll thought i could get remibursed for part of it.

16 de julho de 2025
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Resposta da Merit Administration

Hi, Virginia. Thank you for your feedback. We strive to make every customer’s experience a great one, and we’re sorry we have not met your expectations. We’d like to see what we can do to make things right as quickly as possible for you. Please email us at customerservice@usautomotiveprotectionservices.com, and we will be in touch soon.
Hi, (First Name). Thank you for providing your feedback and letting us know about this is

Avaliado com 1 de um total de 5 estrelas

I wasn’t happy with the due to it… my ac compressor wasn’t fix and still have no ac and still paid 545 with no ac

I wasn’t happy with the due to it taking to long was at the shop for almost a month trying to get and approval and on top of that trust still wasn’t fix went it to fix my ac got my truck back and pay way more than expected out of pocket for no ac still ac compressor wasn’t fix cause of tires and lift kit which doesn’t have nothing to do with ac compressor not being covered

12 de julho de 2025
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Resposta da Merit Administration

Hi, Manuel. We're sorry to hear about your recent experience with us. We constantly strive to provide top-notch service and we regret that we missed the mark in your case. Please reach out to us at customerservice@usautomotiveprotectionservices.com and allow us to make it right.

Avaliado com 1 de um total de 5 estrelas

Scam scam scam took my money didn't…

Scam scam scam took my money didn't honor wear and tear problem with my vehicle. Canceled policy. Saving my money to pay out of pocket that's what's it all about!

7 de julho de 2025
Avaliação não solicitada
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Resposta da Merit Administration

Hi,Suzanne. Thank you for your review. All feedback is important. We’re sorry to hear you had a negative experience. Please email customerservice@usautomotiveprotectionservices.com with details about your experience along with your policy number, and we will be in touch.

Avaliado com 4 de um total de 5 estrelas

Claims Outcome

Timely responses by representatives by Customer service as well as the appraiser!

3 de julho de 2025
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Resposta da Merit Administration

Hi, Anetta. We’re so happy to hear you had a great experience with our customer service and with our claims team! If you have any other questions or need anything else in the future, please don’t hesitate to contact us.

Avaliado com 5 de um total de 5 estrelas

This was the first time using Merit

This was the first time using Merit. My vehicle has been running great and being maintained as needed. But my air conditioning stopped blowing cold air, I took it to get looked at. It needed to be repaired.

4 de junho de 2025
Avaliação não solicitada
logotipo da Merit Administration

Resposta da Merit Administration

Hi, PJN. We’re so happy to hear you had a great experience with team! If you have any other questions or need anything else in the future, please don’t hesitate to contact us.

Avaliado com 1 de um total de 5 estrelas

This is the third time that I’ve had a…

This is the third time that I’ve had a problem getting any repairs covered fully. Back up camera went out there was a delay for 2 1/2 days while I ran around, trying to find my oil receipt even though they have that information from Carfax that I did get my oil changed. Secondly, it was an aftermarket part for 800. The repair shop was able to do some work and found the part for 515 and they only paid 367. They kept telling me that the repair shop was charging too much although I called around to several others Most of won’t even work with Merritt because they lowball them and secondly, the other places with good reviews in my small town would’ve charged the same thing or more. It’s getting to the point where repair shops won’t even accept it because of the low bowling. Tried to cancel with US automotive and it would just be too much stress. Beware they do everything they can to not pay your claim.

17 de junho de 2025
Avaliação não solicitada
logotipo da Merit Administration

Resposta da Merit Administration

Hi, Tonia. We’re sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to investigate your concerns further. Please send us an email at customerservice@usautomotiveprotectionservices.com, and a representative from our team will be happy to assist you.

Avaliado com 3 de um total de 5 estrelas

It seemed like someone was working very…

It seemed like someone was working very hard not to approve my claim and some one was trying to help me on the down low. It also to a long time for it to get approved. After that everything went smooth.

11 de junho de 2025
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Resposta da Merit Administration

Hello, Shawn. We deeply regret to hear that your experience wasn't up to the mark. Our customers' satisfaction is our priority and we're sorry to hear that we fell short. We would appreciate the opportunity to resolve this. Please connect with us at customerservice@usautomotiveprotectionservices.com at your earliest convenience.

Avaliado com 2 de um total de 5 estrelas

I was not happy when I had a 1300 bill…

I was not happy when I had a 1300 bill you all only paid a little over 4 hundred after paying 110.00 a month for 2years.and I called 3 times to get answers and no one could tell me anything.

6 de junho de 2025
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Resposta da Merit Administration

Hi, Linda. We appreciate you taking the time to give us your feedback. We're genuinely sorry that you've had a less than satisfactory experience with us. Please reach out to us at customerservice@usautomotiveprotectionservices.com so we can rectify this situation promptly.

Avaliado com 5 de um total de 5 estrelas

My experience with Merit

Dave was very good in explaining the steps and always answered or called back. I will tell others about merit.

2 de junho de 2025
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Resposta da Merit Administration

Hello, Rhoda. Thank you for the glowing review! We're so happy to hear that we were able to provide the top-notch service that you deserve. We're here if you need anything else!

Avaliado com 5 de um total de 5 estrelas

Communication is key!

Took a few phone calls working with the dealership and warranty policy holders, but overall 10/10 got my vehicle fixed!!!

12 de junho de 2025
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Resposta da Merit Administration

Hi, D. We appreciate your wonderful feedback. It's fantastic to hear that our team exceeded your expectations. If you have any further needs or questions, we’re always here to help.

Avaliado com 5 de um total de 5 estrelas

This product is great

This product is great! I literally just got off the phone w mechanic and got my claim approved. $1850 saved. Thank you

12 de junho de 2025
Avaliação não solicitada
logotipo da Merit Administration

Resposta da Merit Administration

Hi, Jay. We're delighted to know that our claims team served you well! Your review is appreciated and if you need any assistance in the future, please remember, we're just a call away.

Avaliado com 5 de um total de 5 estrelas

Great experience with having to replace my tire rods

Great experience with having to replace my tire rods on my truck. Repairs were expensive but I only had to pay out of pocket my deductable which saved me stress and money! Thanks Merit!

5 de junho de 2025
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Resposta da Merit Administration

Hi, Jacob. Thank you so much for taking the time to leave an excellent review. We really appreciate your business. Please let us know what we can do for you in the future.

Avaliado com 1 de um total de 5 estrelas

What’s the point

I’ve tried to use you 2 times now I’ve had to come out of pocket both times. More money than you put up by far. I don’t see the difference between not having extended warranty and using ur services . You suck plain and simple!

3 de junho de 2025
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Resposta da Merit Administration

Hi, Keith. Thank you for your feedback. We strive to make every customer’s experience a great one, and we’re sorry we have not met your expectations. We’d like to see what we can do to make things right as quickly as possible for you. Please email us at customerservice@usautomotiveprotectionservices.com, and we will be in touch soon.

Avaliado com 5 de um total de 5 estrelas

I was very relieved

I was very relieved that my extended warranty were handled all that I needed and that I have put into I have referred you to another senior that needs your help. I thank you for all that you have done for me. For sometimes I’m not always sure what will be covered. It confuses me.
Appreciate you

28 de maio de 2025
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Resposta da Merit Administration

Hello, Sheila. Thank you for the glowing review! We're so happy to hear that we were able to provide the top-notch service that you deserve. We're here if you need anything else!

Avaliado com 5 de um total de 5 estrelas

Help was fas

Help was fas! Wish I could say the same to the dealership

28 de maio de 2025
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Resposta da Merit Administration

Hi, Kirby. Thank you so much for the 5-star review. We really appreciate your business and helping to share the word about us. We’re here for you anytime!

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