Merryhill Mushrooms Avaliações 

62
•
O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Arrived well packed and very quick delivery. Amazing customer service, Kieran was very helpful as I had asked about too much white on my chestnut mushrooms and questions about my shiitake mushrooms a... Ver mais

Avaliado com 5 de um total de 5 estrelas

Kieran is really helpful one of my deliveries got delayed so he refunded the postage. It’s day 3 and my Shiitake kit is covered in small mushrooms and am waiting patiently for day 8 of the chestnut o... Ver mais

Avaliado com 1 de um total de 5 estrelas

If I could give it minus numbers I would. Contacted customer support because the mushrooms weren't growing eventhough I followed their instructions to a tee. They decided to insult my intelligence, te... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Looking for an original last minute gift, I chose the yellow & pink oyster mushroom growing pack as a gift as it yields multiple harvests. The web site advised it would be a pre order item with a wee... Ver mais

Detalhes da empresa

  1. Produção Agrícola

Escrito pela empresa

Founded in 2005, we began as a specialist consultancy for the mushroom industry. Today, we’ve grown into one of the nation’s leading providers of mushroom-growing kits and a wide range of high-quality mushroom-related products. From expert knowledge to hands-on home growing, we’re passionate about helping everyone discover the flavour, freshness, and fascination of mushrooms.


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

62 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 80% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

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4,3

Todas as avaliações

(62)

25 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Rubbish

A mouldy load of rubbish.if had ordered through e bay.a refund would be in order.

24 de novembro de 2025
Avaliação não solicitada
logotipo da Merryhill Mushrooms

Resposta da Merryhill Mushrooms

Thanks for taking the time to share your thoughts again. We’re sorry to hear you’re still unhappy with your kit.

We’ve reached out previously on the 6th of November and invited you to contact us so we can understand what went wrong and help you get the best results, but we haven’t heard back from you yet.

We’re always more than happy to troubleshoot, replace any faulty items, or give growing guidance — we just need a way to speak with you directly so we can assist.

Please do get in touch with us through our support form:
www.merryhill-mushrooms.co.uk/support

Once we hear from you, we can fully investigate your order and help resolve the issue as quickly as possible.

Kind regards,
Kieran – Merryhill Mushrooms

Avaliado com 4 de um total de 5 estrelas

It's been fun watching the oyster…

It's been fun watching the oyster mushrooms grow we've had equivalent too I'd guess 4 shop punnets....a couple more on the way but to be honest if you want value for money with loads of mushrooms don't bother ...this is an honest review fun but won't buy again

18 de novembro de 2025
Avaliação não solicitada
logotipo da Merryhill Mushrooms

Resposta da Merryhill Mushrooms

Thank you so much for sharing your honest review — we really appreciate you taking the time to give such thoughtful feedback.

While our kits may not always compete on volume with supermarket punnets, the true value often comes from the experience itself: the noticeably improved taste, the unmatched freshness of harvesting moments before cooking, and the enjoyment of watching your own produce grow at home. For many customers, that hands-on process is a big part of the appeal.

It’s also worth mentioning that some of our more exotic varieties — such as Lion’s Mane — can deliver even greater value, as they’re much harder to find in shops and are often significantly more expensive when you can get them.

Thank you again for trying our kit and for sharing your experience.

Warm regards,
Kieran
Director

Avaliado com 2 de um total de 5 estrelas

I’m sensing that they’re building up to blaming us for the lack of growth

We purchased two oyster mushroom kits, one yellow and one pink. There is no growth at all from the yellow one, although the pink was very good and grew almost immediately. ‘Is the room too cold? Are you giving too much water? Are you giving too little water? Can we have a photo of the room?’ Both kits have been treated EXACTLY the same - one grew and one didn’t.

At the end of the day, the bottom line is that these mushrooms are supposed to be EASY to grow! I don’t want to be forced to spend time ago agonising over whether or not I’m doing things properly.

Incidentally, I checked out the reviews on their website before purchasing and they seemed more positive than the ones on Trustpilot. I could be wrong, but I suspect no one has ever received a refund from them.

PS Thank you for your reply, but we have sent you photos and followed your instructions. Still no growth, I’m afraid.

30 de outubro de 2025
Avaliação não solicitada
logotipo da Merryhill Mushrooms

Resposta da Merryhill Mushrooms

Thank you for reaching out to us about your yellow oyster kit.
I completely understand your frustration, and I want to assure you that when we ask questions about growing conditions, it's genuinely to help identify what might be affecting your kit. Our first priority when someone contacts us is always to assist and resolve the issue - that's why we need to understand what's happening with your specific kit.

You mentioned both kits have been treated exactly the same, which is helpful information. However, it's worth noting that different oyster varieties naturally grow at different speeds - pink oysters are typically our fastest growers, often fruiting within days, whilst yellow oysters can take longer to begin fruiting even under identical conditions. This doesn't mean there's anything wrong; it may simply be too early for your yellow kit to show growth yet.

When we ask for photos or details about watering and temperature, it's because we've found that often a small adjustment - perhaps a slight change in misting frequency or positioning - can make all the difference. Sometimes we can spot a compost issue that warrants an immediate replacement. Without this information, we're unable to determine the best way to help you.

We're a small family business with six generations of mushroom growing expertise, and we take great pride in our customer support. We genuinely want your kit to succeed, and we'd never ask questions just to avoid helping you - quite the opposite.

We'd be grateful for the opportunity to properly assist you before concluding the kit has failed, as in many cases kits that seem problematic simply need a small adjustment or a little more time.

Please do send us a photo when you have a moment, and we'll do our very best to help you get a successful harvest / resolve your issue.

Best Regards
Kieran

Director

Avaliado com 5 de um total de 5 estrelas

Great mushrooms!

The Lions Mane mushrooms have grown really well and taste great! Merryhill's customer service was excellent and quickly sorted a delivery issue for me. Would definitely buy from them again.

26 de outubro de 2025
Avaliação não solicitada
logotipo da Merryhill Mushrooms

Resposta da Merryhill Mushrooms

Thank you so much for your lovely review! We're delighted to hear your Lion's Mane mushrooms grew well and that you enjoyed them - they really are something special.

I'm glad we were able to sort out the delivery issue quickly for you. We always do our best to make things right when problems arise.

We really appreciate you taking the time to share your experience, and we'd be happy to welcome you back anytime!

Avaliado com 5 de um total de 5 estrelas

Quality porcini mushrooms

Quality porcini mushrooms, 500g. Fast delivery. Great service.

20 de outubro de 2025
Avaliação não solicitada
logotipo da Merryhill Mushrooms

Resposta da Merryhill Mushrooms

Thank you so much for your kind review!

We're delighted to hear you were pleased with the quality of the porcini mushrooms and our service. We really appreciate your support and hope to serve you again soon.

We offer a wide range of other dried mushrooms which may be of interest too!

Kind regards,
Kieran – Merryhill Mushrooms

Avaliado com 1 de um total de 5 estrelas

Bought three kits

Bought three kits, pink oyster mushrooms grew well, but only one harvest, Yellow oyster only one hole had some growth. We are still waiting on Lion Mane. Most expensive mushrooms on the planet. Never again

17 de outubro de 2025
Avaliação não solicitada
logotipo da Merryhill Mushrooms

Resposta da Merryhill Mushrooms

We’re sorry to hear that your experience hasn’t met expectations. We do wish you had contacted us directly first, as we’re always happy to offer guidance and support to help you get the best results from your kits.

It is often just a small tweak in conditions / care which is needed to drastically change results. We have contacted you in order to help us assist you with this issue.

Since your kits are still quite young, the kits will not be exhausted of nutrition so it may be too early to be ruling on the success of these, so we do urge you to let us take a look at the kits and setup so we can help resolve this issue for you.

We’d love the opportunity to look into what’s happening, especially with your Lion’s Mane kit, which should have started to fruit by now.

We truly appreciate your feedback and the chance to make things right.

Avaliado com 5 de um total de 5 estrelas

I've grown my own Lion's mane to…

I've grown my own Lion's mane to support my ADHD and I can say this company's mushrooms really do grow- I've had 3 different crops from 1 box, I even put it outside after the first 2 crops and it's grown another load of mushrooms!!

29 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Read the Instructions

Currently enjoying a great crop of white and chestnut mushrooms. Initially placed the boxes in totally the wrong place/temp, emailed Merryhill with phots, who very quickly responded and put me right. this resulted in rapid growth of tasty mushrooms. Thank you Keiran for your advice and guidance, I will be back to order more.

9 de junho de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Bought 2 pack

My partner bought 2 packs for me as a present, followed the instructions to the letter and nothing, total waste of her money.
Buy your mushrooms in the shop, much cheaper !!

17 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Purchased two kits as Christmas gifts…

Purchased two kits as Christmas gifts one for hubby who loves mushrooms and one for grandkids as an experience. I don’t eat them but I’ve been the one looking after them 🥴. I’ve been so impressed (not enough to try)’ so far we’re on our 3rd picking here. Grandkids were much later starting there’s, but they are looking good so far. Definitely recommend and will definitely be purchasing more as gifts

3 de janeiro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Disappointed

We brought the Chestnut Mushroom kit and started it on 25.12.24. Sadly it amounted to nothing even though we followed the instructions carefully and did exactly what it said. We thought maybe it is a bad batch? The customer service was absolutely appalling, they were rude and did not care, not that I asked for one but did not offer a full refund, they wanted evidence of the room it was in and offered a new kit but we had to pay for delivery! I would not recommend this company.

15 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Dried Porcini Mushrooms

Just opened my box of Dried Porcini Mushrooms and i can honestly say WOW!!! Could not believe how large the pieces of mushrooms were. No tiny bits, dust etc but clean pieces. Well packaged and the aroma was divine.
Would definitely order from Merryhill again.

10 de janeiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic kits, highly recommend

Ordered two ready to grow kits for an unusual Christmas gift. They arrived on time, with very clear instructions. After gifting (after storing in the fridge for 5 days) the mushrooms were quick to start growing and the first harvest was a week later. A plentiful crop of tasty, big mushrooms. Wouldn’t hesitate to recommend.

24 de dezembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

First class customer service

First class customer service - quick to reply and sort out. Order was well packaged and full of information so I can get the most out of the kits. Plus really great to support a small British business. Highly recommend.

22 de dezembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very helpful and resolved my problem

Kieran was so helpful after I mistaking ordered 2 boxes for a xmas present but didn’t realise that they need to be used within 7 days. He kindly arranged for a return and then reordered for me to arrive before Christmas as intended. He was patient and polite throughout our communication. Thank you

27 de novembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Pink Oyster mushrooms

My wife ordered Pink Oyster mushrooms for my birthday; they arrived on the morning of my birthday as requested. Nothing seemed to be happening for 10 days. Contacted Merryhill, via their website, who replied within minutes with advice. Now have loads of fruiting bodies growing and looks like will be a large crop.

5 de novembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great customer service

Great customer service. The order was never delivered but I received an extremely quick response. They had dispatched another item to me without delay.

23 de outubro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent customer service

My kit just arrived, excellent customer service I provided wrong address and Kieran promptly managed to redirect my parcel, looking forward to see them grow!

4 de outubro de 2024
Avaliação não solicitada

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