Merryhill Mushrooms Avaliações 

62
•
O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Arrived well packed and very quick delivery. Amazing customer service, Kieran was very helpful as I had asked about too much white on my chestnut mushrooms and questions about my shiitake mushrooms a... Ver mais

Avaliado com 5 de um total de 5 estrelas

Kieran is really helpful one of my deliveries got delayed so he refunded the postage. It’s day 3 and my Shiitake kit is covered in small mushrooms and am waiting patiently for day 8 of the chestnut o... Ver mais

Avaliado com 1 de um total de 5 estrelas

If I could give it minus numbers I would. Contacted customer support because the mushrooms weren't growing eventhough I followed their instructions to a tee. They decided to insult my intelligence, te... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Looking for an original last minute gift, I chose the yellow & pink oyster mushroom growing pack as a gift as it yields multiple harvests. The web site advised it would be a pre order item with a wee... Ver mais

Detalhes da empresa

  1. Produção Agrícola

Escrito pela empresa

Founded in 2005, we began as a specialist consultancy for the mushroom industry. Today, we’ve grown into one of the nation’s leading providers of mushroom-growing kits and a wide range of high-quality mushroom-related products. From expert knowledge to hands-on home growing, we’re passionate about helping everyone discover the flavour, freshness, and fascination of mushrooms.


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

62 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 80% das avaliações negativas

Normalmente responde dentro de 1 semana

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4,3

Todas as avaliações

(62)

25 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Great service, fab product !

Looking for an original last minute gift, I chose the yellow & pink oyster mushroom growing pack as a gift as it yields multiple harvests. The web site advised it would be a pre order item with a week delay in dispatch, but when my asap request to meet an special date was made, Merryhill Mushrooms really stepped up, and somehow managed to dispatch & deliver to meet my 2 day deadline. Thank you Merryhill! Surprisingly
Great service & I look forward to sampling next visit.

1 de outubro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent customer service

I had to contact the company and the response was quick and my problem dealt with quickly and professionally. My order was well packaged and the boxes the kits were in were robust and very attractive. I would not hesitate to use Merryhill Mushrooms again.

23 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Customer service excellent

Customer service excellent - replaced a short shelf life purchase I had made ( didn't realise they has 2-3 months shelf life and I ordered 2 for Christmas in September) free of charge. Will review again when the mushrooms are grown!

24 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Would recommend this company.

Recently purchased from this company although I had an issue with delivery (delivery companies fault) their response time was ridiculously faster than I ever expected!
Looking forward to seeing what results come from the kits!
And from reading on their website, you have help on hand if needed.
I definitely would recommend purchasing from here based on the customer service alone.

24 de setembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Like another post on this forum I am …

Like another post on this forum I am very disappointed I purchased two kits. Followed instructions to the letter and had two mushrooms from one box and none from other. Seems to be a theme here?
At £21 a mushroom it’s a bit expensive, save your money!

10 de agosto de 2024
Avaliação não solicitada
logotipo da Merryhill Mushrooms

Resposta da Merryhill Mushrooms

I am sorry to hear of this, we are always on hand to assist with growing issues, from our records I can see that you have not contacted us regarding this so we can help resolve this for you

Please do email us, it doesn’t sound like the product is working as intended so the first point of call should be for us to take a look and assist you, often it is just a small tweak in care that’s needed and we offer round the clock product support

Thank you

Avaliado com 1 de um total de 5 estrelas

Expensive mistake

As per another one star review I had the same experience. Two mushrooms eventually appeared (took way longer than described) followed by one and then another single mushroom. Despite following all the instructions and contacting the company for help, not even a first crop let alone a second crop. The four I had were delicious but it was hugely disappointing. When contacted, the company were polite but they wanted to shirk responsibility and pass the blame requesting details of purchase, growing conditions, photos, temperatures etc and their conclusion was it was too hot and the two original mushrooms were a pre-crop. After waiting double the expected time, no crop arrived. The only thing that arrived was a plethora of fruit flies.Don’t waste your time or money.

22 de julho de 2024
Avaliação não solicitada
logotipo da Merryhill Mushrooms

Resposta da Merryhill Mushrooms

Hello, I am sorry to hear of this, the reason we ask for these details, conditions, pictures etc is to double check the setup and to try and ascertain what may be stopping the kit yielding, this ensures a replacement kit would not have similar issues. We have been doing this a long time and quite often it is just a small tweak in care that is required to improve yields, but if not we are always on hand for other methods of resolution.

In order to diagnose kits we do need this information to assist you best.
I am sorry to hear the kit did not recover following our advice, please do email us so we can replace the kit for you.

Thank you
Merryhill Mushrooms

Avaliado com 5 de um total de 5 estrelas

Brilliant mushroom kits

Merryhill are such a great business to work with - brilliant communication and always professional to deal with. Would recommend their kits to everyone, ESPECIALLY THE LION'S MANE!

11 de junho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Best gift ever 😊

Wow the best gift I have ever gifted .
Sent direct for a Christmas gift and I'm receiving photo updates as they grow. Day 9 and he's enjoying a large bowl of shiitake mushrooms with his curry. There's lots more growing as yet and the other I can't think of the type are growing away great also. I'm happy my friend has really enjoyed a different gift. I will definitely order more in the future 😊

18 de dezembro de 2023
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

80p a mushroom!

2 kits, same as a couple of years ago.
First crop ok, 2nd didnt come to much - same as a couple of years ago.
Followed instructions to a T.
Put it this way, about 80 per mushroom - you do the maths.

14 de novembro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Big waste of money and time, totally disinterested sellers

Sadly I have to agree with the many other 1* reviews, the first box was great fun as my review said, the second box, absolutely stank and shrivelled down to nothing except smelly waste with no growth at all, the third box managed to breed literally hundreds of fruit flies but not one mushroom. I called customer service to explain that I was an avid gardener of more than 45 years but I was struggling to know what was going wrong, they sent a generic email, check best before date, take photos and send a day by day to day breakdown of what has been done. By the way it was worded they were never going to refund me or replace the kit, maybe they know there is no point unless you have a use for hundreds of fruit flies.

11 de agosto de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Chestnut mushrooms...

Chestnut mushrooms...Bought for me as a Christmas present and I've just had the first crop (18 upto now) and they taste great.Really enjoyed growing and looking after them and eating a class A product. 👌

9 de julho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

3rd batch so far from one kit

I am on my 3rd batch now from my first kit. I got about 30 mushrooms on my 1st batch, then 20-25 mushrooms on my 2nd batch and now I have approximately 20 mushrooms with my 3rd batch.
I have them tucked in under my floating vanity unit in the bathroom right at the back. They seem to thrive with the steam from the shower.

15 de maio de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

So helpful

So helpful - i ordered, they checked with me to see if some were Christmas presents as suggested posting later if they were. Absolutely brilliant service. Great product too, have had before.

1 de dezembro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

iwas given 2 boxes from my son as a…

iwas given 2 boxes from my son as a present 1pink 1yellow which no pink grew and only 2 stalks of yellow
definitely not worth the money or time spent tried to contact company on the web site and send button did not work . Only 1 star as had to for review.

29 de julho de 2021
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

4 boxes bought. Very disappointed.

I bought 4 boxes- 2 packs of 2 boxes as on special offer with one chestnut mushrrom box and one oyster mushroom box each. We used one set and gave the other set to very good friends and neighbours who are great gardeners- we are very keen gradeners too and self-sufficient on veg.
Very disappointed for our friends as they got very few meals of muchrooms from their 2 boxes. We got slightly more, about 5 meals in total from the 2 boxes (as veg in meal for 2 people). Compared to buying organic mushrooms at Ocado, the amount of mushrooms we got for the price we paid was appalling. Will never buy again and would NOT recommend.

14 de julho de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Shiitake mushroom kit

I bought a Shiitake mushroom kit for a friend's birthday. It arrived promptly and has been a huge success! They have been feasting on fresh mushrooms for weeks!
Thank you for excellent service and an excellent product!

29 de janeiro de 2021
Avaliação não solicitada

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