It is one of the best stores for alt clothing in Europe. I've ordered from them multiple times in the last years. I would've given them 5 stars IF their shipping wasn't handled by Packeta. I find it a... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
It was very easy to order from the website. After check-out i had a problem and got support that solve it very fast . The shipment was out and delivered in few days .. perfect order 5
A great variety and good quality of products. My son was thrilled to buy everything he was looking for. The shipping took too long, though, and I paid for it to arrive in 5 days tops. I read the ship... Ver mais
A empresa respondeu
This is hands down one of my absolute favorite online shops! I actually prefer buying Killstar items here rather than from the official Killstar site. They consistently have new arrivals and even item... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de música
- também em
- Loja de Acessórios de Moda
- Loja de moda feminina
- Loja de moda masculina
- Loja de Roupas
Escrito pela empresa
Metal, punk & hardcore shop with official music bands merchandise. 19321 products, low prices, everything in stock! T-shirts, hoodies, shoes, pants and many more.
Informações de contato
Bystřice 174, 739 95, Bystřice, República Tcheca
- +44 330 808 2232
- store@metal-shop.eu
- metalshop.eu
4,3
Excelente
261 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Everything is great!
15 de agosto de 2025
Resposta da METALSHOP
Hello Jelena and thank you for leaving us a great5 ⭐️review 🤩
We're very happy to hear you're pleased with the Grinders boots🖤 They're a FAB choice.
Thank you for being a part of the Metalshop family and we'd love to see you again....Until then …Keep it metal, Caroline🤘
I ordered a few band t-shirts from…
I ordered a few band t-shirts from METALSHOP.eu and overall I’m really happy with my purchase. The quality of the shirts is excellent – the prints are sharp, the material feels durable, and they fit exactly as expected. There’s also a huge range of designs to choose from, so it was great to find shirts I couldn’t get anywhere else.
The only downside was the delivery time. A couple of items had to be sourced before shipping, so I ended up waiting longer than expected. That said, the order arrived in perfect condition and was well packaged.
Overall, great store with fantastic products and I’ll definitely be ordering again – just keep in mind you might have to wait a little if certain items aren’t in stock.
23 de junho de 2025
Resposta da METALSHOP
Hello Niall and thank you for leaving us a 4 ⭐️review 🤩
We're delighted to hear you found the tees that you were after and that you're happy with the quality and fit. (A great selection of T-shirts BTW🤘) We only sell officially licenced band merch which we believe reflects in the quality.
Please accept our sincere apologies if we were unable to dispatch as quickly as we would have liked. It seems as if demand was particularly high for a couple of your T-shirts.
🖤We very much hope to see you again and thank you for being a part of the Metalshop family....Keep it metal, Caroline🤘
Resposta da METALSHOP
Hello Adam and thank you for leaving us a perfect 5 ⭐️review 🤩
We're very happy to see you're pleased with the Alice Cooper and Ozzy T-shirts you ordered🖤 We only sell officially licenced band merch which reflects in the quality.
Thank you for being a part of the Metalshop family and we'd love to seed you again....Until then …Keep it metal, Caroline🤘
Perfect!
I bought shoes I had 5 years ago (they don't sell them anymore in my country, and the old ones are worn out) and they are just as perfect as the old ones. Thank you!
31 de julho de 2025
Resposta da METALSHOP
Hello Roberta and thank you for leaving us a perfect 5 ⭐️review 🤩
We're very happy to hear you found the exact pair of Dr Martens that you wanted on our website and we hope you get many years of wear out of them🥾🥾🖤
Thank you for being a part of the Metalshop family and we'd love to seed you again....Until then …Keep it metal, Caroline🤘
Fast and precise delivery
Fast and precise delivery. Jewelry could be slightly beter quality...
23 de julho de 2025
Resposta da METALSHOP
Hello Janis and thank you for leaving us a 4 ⭐️review 🤩
We're delighted to hear your order arrived quickly.
The snake earrings and spider necklace were both made by the brand FALCON and we're really sorry to learn the items didn't quite live up to your expectations. We'll certainly do a quality control check on these because we want everything to be the best for our customers🖤
We very much hope to see you again and thank you for being a part of the Metalshop family....Keep it metal, Caroline🤘
Fast delivery and good quality tshirts
12 de julho de 2025
Resposta da METALSHOP
Hello Alex and thank you for leaving us this 5 ⭐️review 🤩
Also, thank you for being a much valued customer of ours since 2022 🥰
We're delighted to hear you're happy with the selection of T-shirts you ordered. (Great choices BTW) We only sell officially licenced band merch which reflects in the quality🖤
Thank you for being a part of the Metalshop family and we look forward to seeing you again....Keep it metal, Caroline🤘
Resposta da METALSHOP
Hello Gintare and thank you for leaving us this FAB 5 ⭐️review 🤩
We're delighted that your Ghost T-shirt arrived quickly. We only sell officially licenced band merch which reflects in the quality🖤
Thank you for being a part of the Metalshop family and we look forward to seeing you again....Keep it metal, Caroline🤘
Was hesitant about purchasing as i am…
Was hesitant about purchasing as i am in New Zealand. Customer services were prompt and extremely helpful with my questions via email. They were also super understanding when I was having problems with my payment options. All in all delivery took only 7 days and communication / tracking info was accurate and informative and the whole process was flawless. Thanks for the great experience and excellent product. Cheers.
7 de julho de 2025
Resposta da METALSHOP
This review truly made our day! Thank you so much for taking the time to let us know that we could be helpful. Your satisfaction is our greatest reward! Thank you for being with us. 🎸
Team Metalshop
Came in 3 days and they fit really well…
Came in 3 days and they fit really well and are very adjustable. Usually cuffs are too big for me but they are perfect. Spikes are good weight and the leather feels good.
Best purchase lowkey love it
6 de julho de 2025
Resposta da METALSHOP
Hello Mirjam and thank you for leaving us a 5 ⭐️review 🤩
We're so happy to hear that you're happy with your purchases and that the spiked cuffs fit you perfectly🖤
Thank you for being a part of the Metalshop family Mirjam and we look forward to seeing you again....Keep it metal, Caroline🤘
I am very happy to have found this…
I am very happy to have found this store. I received the goods quickly. Amazing clothes and jewelry for fans of alternative music
30 de junho de 2025
Resposta da METALSHOP
Hello Laura and thank you for leaving us a 5 ⭐️review 🤩
We're delighted that you found us and we're sure you're going to look amazing in your new Poizen Industries dress and the Heartless bag compliments it perfectly 🖤
Thank you for being a part of the Metalshop family and we can't wait to see you again, but until then....Keep it metal, Caroline🤘
Lost package, no help, no refund — completely ignored.
I placed an order on 21st June via Metalshop. The package was shipped with Packeta, then handed over to Sameday in Romania—where it was officially marked as lost.
I notified Metalshop immediately. At first, they acknowledged the situation, but since then, they’ve gone completely silent. I’ve followed up multiple times, but no one is replying anymore.
I’m now without the items I paid for and without any resolution. No replacement, no refund, no communication. It’s deeply frustrating and feels like I’ve just been left on read and forgotten.
I need those products—or my money back. This is not how customers should be treated when a problem clearly wasn’t their fault.
Please handle this.
Later Edit: Metalshop reached out after my review and requested details.
I provided everything they asked for. Only after public pressure did the wheels start turning — not before, despite multiple emails and confirmations from the courier that my package was lost.
I’ve been a customer since 2019 and I never had any issues, but also no package was lost to have the experience of dealing with this. It shouldn’t take public frustration to get basic support. Let’s hope this gets resolved without more chasing. If they fix it properly, I’ll update again. But so far, this experience has left a bitter taste and still no timeframe for resolution.
Update – Thank You for Resolving the Issue
I wanted to leave an update to my previous review. After some delays and a complicated process, I did receive a full refund for my lost package, and I appreciate that the situation was eventually resolved.
While the experience was stressful and took more time and effort than I expected, I understand that part of the delay was due to the delivery company. I do hope that in the future, communication during such cases can be a little more clear and supportive from the start.
That said, I’ve been a customer for a while and have always appreciated Metalshop’s products. I’d like to thank Gabi for following up and making sure the refund came through in the end. It means a lot, and I’m glad things were settled.
21 de junho de 2025
Avaliação não solicitada
Resposta da METALSHOP
Hello Adriana and I'm very sorry to hear of this issue. Can I please have your order number so I can assist you. Kind regards, Caroline.
Update: Thank you for the details Adriana and I can see that you've been a much valued customer of ours since 2019❤️ Thank you so much.
Kindly let me check on your most recent order with my colleagues in customer care and I'll get back to you.
Update: Hi again Adriana and thank you for the updated review. I would just like to mention that I personally check TrustPilot on a daily basis as well as take care of the social media, I'm quite separate from the girls in customer care and wasn't aware of your issue until I read your review.
On a personal level, I quite understand how frustrating this has all been and can only apologise most sincerely.
My colleague in customer service has informed me that the claim for your lost parcel is
currently being processed, but unfortunately, it takes some time to resolve.
The carrier has up to 30 days to respond, although we will do our best to speed up the process.
My colleague has also said that they are in touch with you by e-mail and have sent you all the necessary information. ( If you haven't heard anything Adriana, please can you take a peek in your junk folder or get back to me.)
I'm confident this will be resolved for you quickly once customer services hear back from the shipping company. If there's anything else please don't hesitate to reach out. Caroline.
Update, update!
You should have received the following email Adriana and your refund is being issued as we speak!.....
"Hi Adri, we're truly sorry for your experience and completely understand how frustrating this situation must have been. From the very beginning, we’ve been actively working with the courier to resolve the issue, following up repeatedly and pushing for answers.
It’s not accurate to say that things only started moving because of public pressure — the process was already underway, and your review had no influence on that. Customer satisfaction is very important to us, regardless of whether feedback is shared publicly or privately.🙂
Sometimes, even when a courier marks a package as lost, it can still be recovered — which is why we waited for the full outcome of the search. We genuinely hoped your parcel would be found and delivered. Unfortunately, it was officially declared lost today, and we’re now issuing a full refund. You can expect it within a few days.
We’re very sorry for the inconvenience and frustration this caused. Thank you for your patience and for sharing your feedback — it helps us improve and ensures we handle these rare situations as best as possible."
The shoe arrived perfectly and in…
The shoe arrived perfectly and in excellent time.
The tracking number that I received isn’t working and wasn’t linked to my shoes. It was “not found”
But automatically put itself on my post delivery separately.
The shoes look amazing and the quality, but the right one is a bit tight on the both sides of my toes. It was kinda uncomfortable. But the left shoe is perfectly fine.
I stuck some paper in it, hopefully it expands. Because I feel bumps from inside as well.
But I really do love the shoesss
12 de junho de 2025
Resposta da METALSHOP
Hello Yee Mon and we're delighted to hear your fabulous New Rock boots arrive in good time❤️
We're very sorry to learn the tracking number wasn't working. As I'm sure you can appreciate, the tracking and actual shipping both come from a third-party, but if in the future you need us to check on something for you, our customer care team are on hand and will be happy to reach out to the shipping company to check on the delivery for you.
New Rock boots are one of our bestsellers and extremely popular. However, all the best boots need a bit of breaking in and we find damp newspaper stuffed inside helps speed up the process and helps with any tightness.
Thank you for being a big part of the Metalshop family and we hope you have an amazing summer. We look forward to seeing you again, but until then....Keep it metal, Caroline🤘
Meilleure Expérience Client !!!
J'ai commandé un produit et j'ai reçu plein de super goodies de super qualité sans même les avoir commander. De loin la meilleure expérience que j'ai eu depuis toujours ❤️❤️❤️
30 de junho de 2025
Avaliação não solicitada
Resposta da METALSHOP
Hello and thank you for leaving us this great 5 ⭐️review 🤩
Thank you for being a part of the Metalshop family and we're delighted to see we exceeded your expectations 🤘 We look forward to seeing you again, but until then....Keep it metal, Caroline🤘
Bonjour et merci pour cette superbe critique 5 ⭐️ 🤩
Merci de faire partie de la famille Metalshop et nous sommes ravis de voir que nous avons dépassé vos attentes 🤘 Nous avons hâte de vous revoir, mais d'ici là… Restez metal, Caroline 🤘
Resposta da METALSHOP
Hello Yana and thank you for leaving us a 5 ⭐️review 🤩
We hope you enjoy wearing your new Scorpions T-shirt and thank you for being a part of the Metalshop family🤘 We look forward to seeing you again, but until then....Keep it metal, Caroline🤘
Fanastic selection
I was so excited to find a dress that was out of stock *everywhere* but here - and cheaper than I could get it anywhere else too. Thank you!
16 de junho de 2025
Resposta da METALSHOP
Hello Athena and thank you for leaving us this amazing 5 ⭐️review 🤩
Killstar have some fabulous dresses don't they and we're delighted you found exactly what you were after and at an unbeatable price too 😍
Thank you for being a big part of the Metalshop family🤘 and we hope you have an amazing summer. We look forward to seeing you again, but until then....Keep it metal, Caroline🤘
Ordered second time from these guys
Ordered second time from these guys, fast delivery, great quality, great selection
2 de junho de 2025
Resposta da METALSHOP
Hi Eduards, firstly thank you for leaving us this fabulous 5-star review 🤩 and secondly, thank you for now being a regular customer of ours 🥰
We hope you enjoy the summer as well as wearing your new AC/DC T-shirts.
We can't wait to see you again, but until then....Keep it metal 🤘Caroline.
100% recommended
This is hands down one of my absolute favorite online shops! I actually prefer buying Killstar items here rather than from the official Killstar site. They consistently have new arrivals and even items that are sold out everywhere else. Their return policy is far better, and the customer service is outstanding—genuinely kind, helpful, and efficient, which is something I rarely come across. Highly recommend!
7 de maio de 2025
Avaliação não solicitada
Resposta da METALSHOP
Hi Claudia and thank you for leaving us this AMAZING 5-star review 🤩 Killstar have so many amazing items don't they and we love adding their new arrivals to our store 🖤💀
Our team is committed to delivering high-quality service, and your comments are a great encouragement to us.
Thank you for shopping for all things Killstar with us and we look forward to seeing you again, but until then....Keep it metal 🤘Caroline.
Resposta da METALSHOP
Hi Martin and thank you for leaving us a 5-star review ⭐️ We're delighted to hear you're happy with the patches and T-shirts you ordered. We hope to see you again soon, but until then....Keep it metal 🤘Caroline.
The hat is brilliant!
25 de março de 2025
Resposta da METALSHOP
Hello Michael and thank you for leaving us a 5-star review ⭐️ We're delighted to hear you're happy with your Queens of the Stone Age cap. It's a very cool design & looks great on. We look forward to seeing you again, but until then....Keep it metal 🤘Caroline.
Resposta da METALSHOP
Hello Ricards, thank you for leaving us a review here on TrustPiot⭐️ We're pleased to see your selection of T-shirts (great choice by the way 🤘arrived in a timely manner. 😃 We look forward to seeing you again, but until then....Keep it metal 🤘Caroline.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.