Metrolink Avaliações 87

Absolutely disgusting service. The Bury to Altrincham line in the busy peak period of the morning has two carriages and dangerously overloaded. Over the festive holidays they removed the line route completely for operation needs and didn't even bother telling customers, yet charged them for the expensive monthly service. The Bee Network app is rarely updated on time to inform of issues so people are made late regularly.

Want to say a big thank you to James. The young person who was so helpful and friendly today whilst I needed assistance for the Bury tram at the stop on Market Street, Manchester. Your help and assistance was very much appreciated.

Wanted to say a big thank you to one of metrolinks ticket inspector's (Johnson or Johnston, sorry I have a bad memory) I was at Whitefield metrolink station, Wednesday 20th November, on my way to Bury for work, I'd left my debit card in another coat and my contactless phone payment wasn't working! (Urgh) I'd missed two trams while attempting to pay, I approached the metrolink inspectors, who'd gotten off the second tram and walked up the ramp, explained my problem (I was so embarrassed) Johnson was so cool and helpful, he paid for my return ticket. Cannot thank him enough, such a kind gesture, wonderful guy, he definitely deserves recognition for a sincere act of kindness, thank you so much, ticket inspector's are just doing their jobs and can go above and beyond the call of duty 😊

Honestly shocking service all round from Bury into Manchester. Sending single trams on this line when Msn Utd are playing at home astounds me! Waited 30 mins to even manage to get on one.

Could give zero stars if I could. Useless email team, useless ticket inspector. Have to buy ticket day beforehand and can’t cancel. Bought ticket yesterday and took my money yet ticket was ‘pending’ so therefore was declined and forced off tram by inspector, kept saying I bought it off the ‘wrong account’ when I have previously always purchased on this account, useless guy, had to wait 10 minutes for next tram.

Absolutely awful. Will be using my car in future

Metrolink has a weekend card that for £6.80 allows you to travel from 6pm Friday to end of service on Sunday night.
As I knew I needed the tram both Saturday and Sunday I was planning to get one, but when I got to the tram stop Saturday the tram was arriving so there was no time to go to the ticket machine and I decided to use the tap-in tap-out option, thinking it would be the same.
To cut a long story short I got charged £8.40 on the Saturday and £4.90 on the Sunday, so today (Monday) I called them to ask why.
I was told that I incurred in a surcharge because I forgot to tap-out on Saturday night.
Assuming that they are correct (I believe I did tap-out) there shouldn't be any charge over £6.80 as for that amount of money you could spend the entire weekend on the tram traveling from one end of the line to the other.
Moreover I shouldn't have been charged at all for the Sunday trip.
The customer service employee sounded like a broken record, the only thing they kept repeating was that I incurred in a surcharge because, according to them, I forgot to tap-out, wouldn't listen to anything else.
Too convenient for them to keep those surcharges in place during the weekend, and employ parrots as customs care

Altrincham interchange.
2 minutes till next tram leaves.
NO. IT WENT EARLY as I was paying.
Went to information..it's up to the driver if he leaves early!!!!
I'll send you my bill for my missed dentist appointment!!

Absolute scam. They give you a penalty fare, tell you to not pay until after appeal, then charge you more as you not paid.

Completely unhelpful customer service. Impossible to try to get in touch.

I know I’m wasting my time here as Metrolink won’t care about their bad review anyway.

The ticket officer just want to give out fines rather than actually be helpful. Since when does a child need to prove they are a child to buy a child ticket!!

And when I try to appeal, I got passed from one department to another and at the end was given a email to write to. It feels like this is customer service from previous decades!

Anyway I am wasting my time here.

I would give no stars how come they done let me on and then set of 90 seconds later proper horrible tube disrespect degrading ice hole open the door if sit there for 1 /2 mins obviously disgusting

Severe discomfort for all involved.

My expereience with Mettolink is a horrible one filled with dislike to another race from two young lads/controllers.I boarded a tram on 2/11/23 from Ethihad campus to prestwich and bought zones 2 and 3 tickets.When i got to piccadilly station i saw this controller standing outside the tram and quickly alighted to go ask him what tram i needed to take and to show him my ticket if they were tye correct ones.He checked my ticket and asked me where i boarded and i told him.I said you are missing zone 1 and said you are fined for taking the metrolink without tye right ticket.I explained i do not use metros or buses but my car was broken after an attempted theft so i couldn't use it.I pleaded to buy the zone that was missing but he just kept calling his other mate to bring the fine and issue one to me.They could see my frustration and plea to buy that missing zone telling them i didn't know which ticket to buy.I even showed them my work badge to no avail.I was heading for a meeting that morning with no car i had to drop off my children at school which meant i was late for class and already in a panicky mood.
I was issued with a fine and several attempts to appeal this has failed until it has arrived in court and i am being threatned with all manner of threats.
In a contemporary world like today we still face alot of racism and bias from organisations like this who know they have powers and backing from courts to coerce certain people in the society.
Will never use metrolink!!!

To whoever runs the marketing team and employee feedback.

Please pass praise and thank you from everyone riding the Friday 24th of may 07:54 tram from bury Interchange to Altrincham.

The driver for our ride greeted us into Manchester Victoria with a pleasent and humorous message that had the whole tram smiling which was definitely needed on this rainy morning.

The only complaint is that this doesn't happen more often.

Thank you driver.

Don't bother using tap in/tap out, it's a rip off.
For the second time in only a few weeks I've been overcharged through no fault of my own. I've tapped in and out but on one of the tap outs, after I'd already moved on and had heard the tick sound, I heard a different rejection sound. It's impossible to know if this is related to my card when there are users on both sides of the unit and lots of people getting off. I didn't risk tapping again in case it wasn't me as I would then be charged. Lo and behold two days later the maximum charge taken from my account. This has happened twice now and is just not acceptable. There should be a way of checking if your card was accepted or rejected. When trying to speak to someone about this, the staff are not just unhelpful but positively rude and dismissive.

I have been charged two fines of £60 because I forgot to tap in. I understand that one fine is expected due to my honest mistake, but I have been charged twice because I allowed my card to be checked by two separate inspectors - one on the train and one at the end of my journey on the platform. I am being treated like a criminal by customer service and apparently have to accept two charges before I can even appeal. The service seems designed to catch people out, probably for profiting, so just beware. Absolutely disgusting and sick of this country and the legal scams that these corporations and public entities are legally allowed to carry out. Do better.

Took a tumble whilst crossing tram lines to get to public pavement due to mud sitting at the edge of pavement, fell heavily and took brunt of fall on my arm, ruined a brand new coat in the process, and wrote to Bee Network as they are the trams I could see using the line in Ashton (ref 0224-CD4YV2-21036, they wrote back and said they were closing case as day to day matters are dealt with by Keolis Amey-Metrolink, a Ben Bevan (Metrolink email address) contacted me 28 Feb and asked for various info, I provided pics and proof of purchase, since then no response, chased him twice and no response (he never gave me a ref number or phone number) now 25 April !!!!

On Sunday 21st April , I stupidly left my bag on the tram between Market Street and Cornbrook. I realised literally as the tram pulled away. Straight away I called lost property to log it so they had all the details in case someone handed it in. I spoke to a lovely lady called Martina who took all of the details ie contents of bag and my contact etc. I was told as soon as it was logged if handed in I would be contacted. Now the problem I had was I was driving back home 5hrs away from Manchester the next morning so I called Lost property again Monday morning and spoke to an equally lovely man named Steve who double checked everything but still couldn't see anything on the log. He said he would make a few calls to see if anyone had any info. I got the call at 1030am where unfortunately I was already halfway home, to say that it had been handed in and if I could get anyone to collect it on my behalf they could do that. Once I got home , I organised someone who was able to collect it for me but needed more details. So I called lost property again and the amazing Martine answered and she remembered my call from Sunday. She sent me an email with everything I and the person who was collecting for me needed to know.
The service and help I got from these 2 members of staff was second to none, their friendly calls in my moments of panic , set me at ease and the information given for a smooth collection of my items made it such a painless experience.
Thank you both soooo much !!
Also thanking the honest person who handed my bag in also !!!

Worst WEB Site, very difficult to Navigate, No option to change Auto Payment method from Web site. Manage Your Account simply trash!!!

NO APP to check routes and timing

Terrible service. Constant delays and disruptions. Poor spacing of trams, so often have long waits. Anti-social behaviour. Manchester needs to learn from cities that can deliver a well run service because Burnham and the operators of Manchester metrolink clearly can't.

I made a single journey from Shaw to Manchester Airport on the day of the Manchester Marathon. Progress through the city centre was slow and the whole ride took 2 hours 2 minutes. I didn’t think about the 2 hour time limit and tapped out at the airport. I was consequently charged for 2 incomplete journeys. I filled out an online form and within 4 hours received a very courteous response saying that I would be refunded the £4.60 single fare. The money was back in my account the next day.
Well done Metrolink Customer Service.