Metrolink Avaliações 87

Maybe by running a tram would be helpful. Has Metrolink given up running a tram to the Trafford Centre? I waited for well over an hour at Deansgate today for a tram to the Trafford Centre, but sadly no tram turned up. The notice boards kept promising the next tram to Trafford Centre will be in 10 minutes, but no tram to the Trafford Centre showed up. Metrolink staff were very unhelpful too. Thanks to Metrolink I never got to the Trafford Centre today. I gave 1 star now, but in reality I think Metrolink don't deserve even that 1 star.

Time table doesn't exist. Service its absolute joke, to early or to late but never on time, becuse of that i miss my bus service countless time last year. Absolutely not recommend, take a cab, uber, bolt in perspective is cheper.

I love paying £6 for a ticket to have to squeeze into a cattle car for the next 20 minutes

The mobile app is terrible, always glitching out.

It showed that I had no active tickets, and I was just about to get on the tram, so I panicked and bought a monthly pass (thinking I had somehow forgotten to buy one this month).

Then it showed 2 tickets, basically meaning I paid 100 pounds instead of 50 pounds for the month.

Immediately emailed their customer service expecting that they would be able to refund but was told 'the manager won't allow it'.

I think the manager should be more flexible and a bit more human. It really shows a lack of empathy at a time when we are all struggling with cost of living.

Mean staff on platform at East didsbury this morning at 8am . Would not hold the tram one second while I waited for 3rd part of ticket, receipt which I needed for work. Temperature-4

8/12 - contactless not working for early bird fares. Tried 4 cards on all 4 points. I think it was probably due to the temperature being -4. Tram driver tried to assist as best he could, bless him. I had to pay the full fare on the ticket machines instead.

Tried all cards in town and worked fine for contactless.

Emailed customer service ‘Karl’. Quote unhelpful and didn’t read my emails properly. Tried to blame my cards as couldn’t rule out - even though it was a technical fault as thought it was my fault ! Stated that refunds were discretionary (I mean I would only want the difference, not the full fare). Therefore, basically stating that he was refusing to use his discretion. Quite frustrating conversation. Then told me to call customer services who aren’t open today. Thanks Karl!!! Get better customer relation staff please.

Manchester Metrolink is the biggest tram system in Britain but it shoots itself in the foot over and over again by making itself difficult to understand.
It needs:
A fixed route pattern, kept unchanged for years so that people eventually know where the trams go.

Route numbers for each service/direction (which are easier to memorise than unfamiliar terminus place names).

A simpler, better spaced out diagrammatic map.

Ticket machines which always accept cash and card payments.

Better signage and instructions to help strangers

Not exactly rocket science but, being a pioneer of modern tram operations in the country, Metrolink did a lot of "reinventing the wheel" and threw out common sensical, well established systems of operation established by original tram/bus operators over more than a century. For a long time it even avoided using the word "tram"!

Just waited an hour for a replacement bus Victoria to Queens Rd
Absolutely ridiculous, no shelter pouring with rain.
Great Service TFGM

Fraudsters, they gave me a £45 fine for missing a card reader touch in/out, i had made about six tram journeys around city centre and missed 1 touch out, they charged me £6.10 for a 3 zone day ticket price. No problem with that, paid in full, the next day £45 taken out of my bank with no warning.
Dont give them your bank details by touching in and out. Buy a ticket with cash from payment machine, or better still get the bus.

Recently have been getting the trams and the service has been awful! Being in Bury to get transport when I am not even from around the area is very bad. I feel ashamed of the area and do not want to return using public transport.
Last couple of days there has been a replacement bus, I was waiting at Crumpsall for 50 minutes for a bus to Bury. Then once the bus got to Bury over the next 20 minutes I see 5 buses turn up after that, wondering where they had all been. The times are in consistent and unreliable. No wonder people are struggling to get to work on time.
Also when I was waiting for the bus and had no ideas about the replacement services, staff were nowhere to be seen when I needed assistance and when I did ask someone they were very rude to me about it when I just wanted to get home in the hot heat!

Rubbish. Sat on tram for 10 mins at Abraham Moss waiting for "relief driver". No tram back home due to high temperatures. Like 27C. What next? Leaves on the line? Wrong kind of snow? You're 'avin' a "giraffe"....

Staff on the platforms very abusive to travelers threatening towards customers and in some cases preventing travel for no reason other than asking a jenuine question I think they need to stop thinking they hold down the law there not police officers all they are are bullies on a few accounts I’ve had a male tram officer roll up he’s sleeves and lunge towards me how unprofessional should be ashamed

Cannot stand trams, the amount of times I've seen people shooting heroin and rolling spice and SMOKING spice and weed IN THE TRAM

Trams always smell like pee and rotting food

Also once saw a drug deal happen right where I was sat

Came home from having a meal in town and a crackhead tried to pee on me

Also been asked by a homeless man if I smoke crack and he said I look like a crack head

Some guy tried to stab another guy and NOBODY was there to do anything

Had to take a young girl off the tram with me because she was being harrased by an old pedo

So many druggies pi$$heads and weirdos on trams, I just don't feel safe

Ticket officers picked on a young lad with autism and gave him a fine for trying to purchase a ticket on his phone because he had anxiety going to a crowded ticket machine. He told them the truth, that his free travel pass is still being processed by the office. They made him late for his fitness session which he pays a lot of money to go to and enjoys. He was very stressed, upset and he had to pay a fine because of your services not being accessible to disabled people. He tried to appeal against the fine but apparently discrimination doesn't allign with your regulations.

Excellent I was being ticketed thrice by them as I am jobless I have paid 250 £ to them in total.thanks.

I have been using Metrolink since it began in the early 90s, and just used it recently for the first time in a decade. The ticket machines now use a Zone system that I found near impossible to decode, and despite asking other passengers for help, was none the wise. Eventually the ticket I purchased was insufficient for my destination and I had to purchase a second, thus paying £1.45 too much. This took ages to do as the machine refused to accept any of my coins, so I missed 2 trams into the bargain making me late. I wrote to Metrolink regarding this and they tell me that it is my fault and I am not going to be refunded. What appalling customer service. I will avoid using the tram again, and take a bus or drive myself into Manchester.

My experience with the crumpsall manchester UK metrolinks trains and buses is excellent. I have purchased a new travel bus and tram pass with a discounted price and it can be used mostly within the Manchester City travelling. Thanks

Rude staff, unreliable service, total lack of security on the trams. Customer service is an alien concept to Metrolink. I have a knee injury and even using a stick walking is painful. Taking both the escalator and lift at the Bury station out of service at the same time resulted in a long and very painful stair climb. Not that Metrolink would care.