Metro Wardrobes Avaliações 

191
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I've used Metro Wardrobes twice: once for a fully bespoke under-stairs solution and then again for 5 very different cupboards and spaces as part of a loft extension. I cannot rate it highly enough -... Ver mais

Avaliado com 5 de um total de 5 estrelas

Nitish was great. He surveyed my mother’s bedroom and the team produced accurate drawings of what we wanted. On the day, the installation team were respectful and polite and worked all day until the w... Ver mais

Avaliado com 5 de um total de 5 estrelas

Metro did all the wardrobes for our 5 bedroom house. All of them were bespoke and were to an extremely high standard. Palak and Sonal who helped us with the design process were outstanding and extrem... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Metro Wardrobes did a fantastic job of designing and installing the fitted wardrobes in our new build property. From start to finish the service was top class, from Ranto's clever design to the precis... Ver mais

Detalhes da empresa

  1. Depósito
  2. Loja de Móveis para Quartos
  3. Loja de Móveis
  4. Designer de interiores
  5. Loja de utensílios de cozinha
  6. Loja de móveis para sala de estar

Escrito pela empresa

Metro Wardrobes is the UK-based leading manufacturer and supplier that specializes in the design, manufacture, and installation of bespoke fitted furniture. With a focus on quality and attention to detail, the company has established itself as a leading manufacturer and supplier of high-quality furniture solutions for customers throughout the UK. At Metro Wardrobes, we understand that every space is unique, and we believe that our customers deserve furniture that is tailored to their specific needs and preferences. That's why we offer a range of bespoke fitted wardrobes, bedroom furniture, home offices, and living spaces storage solutions that are made to measure to ensure a perfect fit. Our team of experienced and skilled designers and craftsmen work closely with our customers to create furniture that not only meets their needs but also exceeds their expectations. We take pride in our ability to bring our customers' ideas to life, whether they want a sleek and modern design or something more traditional and timeless. One of the key benefits of choosing Metro Wardrobes for your furniture needs is our commitment to using only the highest quality materials. We believe that furniture should not only look great but also be built to last, which is why we use only the best materials and components in our products. From MFC to high-quality MDF and laminates, we use only the best materials to ensure that our furniture is durable, reliable, and long-lasting.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

191 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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Como esta empresa usa o Trustpilot

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4,6

Todas as avaliações

(191)

5 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Effective and fast!

Kinjal and his team are effective and fast. They fitted a 3 meter long, wall to wall wardrobe in half a day. I designed the wardrobe online with Palak's support which was effortless.
I highly recommend Metrowarobes and will use them in the future for other furniture.

9 de fevereiro de 2022
Avaliação não solicitada
logotipo da Metro Wardrobes

Resposta da Metro Wardrobes

Hello, Alexandros!

Thank you so much for taking the time to leave such a glowing 5-star review. We are pleased that our staff was able to assist you throughout the entire process, from design to installation. Thank you for recognising Palak, Kinjal, and the fitting team's efforts and for recommending us.

Kind Regards,
Metro Wardrobes

Avaliado com 5 de um total de 5 estrelas

Paid great attention to detail!

Tom gave great customer care and followed through with the fitting so that all the details were looked after. I love the door knobs he recommended and the jewellery drawers. The lighting is great for wearing make up! I’m finally satisfied with how my room looks.

9 de fevereiro de 2022
Avaliação não solicitada
logotipo da Metro Wardrobes

Resposta da Metro Wardrobes

Hello, Hana!

Thank you so much for taking the time to write such an outstanding review. Tom is one of our talented designers, and we're thrilled you're pleased with his recommendations. You were a fantastic client, and we'd be delighted to work with you again.

Kind Regards,
Metro Wardrobes

Avaliado com 4 de um total de 5 estrelas

Hesitant but happy now

I was a bit hesitant about going with this company, found them on Instagram and they're obviously not well known like Sharps and Hammonds but they can install wardrobes within two weeks rather than 16 weeks like the others. I wouldn't say the customer service was brilliant, the appointment was rushed because the contact was worried about parking and then afterwards they bothered me calling all the time wanting me to book. I will say though, when I did confirm they installed within 6 days and the quality and finish is great and I'm really happy with the end result. In terms of price, they're about the same as the others so if you want that extra speed then it's the right choice.

7 de fevereiro de 2022
Avaliação não solicitada
logotipo da Metro Wardrobes

Resposta da Metro Wardrobes

Hello Taya,

Thank you for taking the time to write a review.

We regret that you were dissatisfied with our customer service. Nevertheless, we can certainly state that this was a rare event and circumstance in which something like this occurred. As you can see in the previous reviews, most of our customers are pleased with the service they receive from us. However, we can certainly improve on the points you raised, and we will do so in the future.

Finally, we are delighted that you are pleased with the final product. Please do not hesitate to contact us if you require any further services in the future.

Kind Regards,
Metro Wardrobes

Avaliado com 5 de um total de 5 estrelas

Generals of the Wardrobe Industry

We wanted 2 wardrobes built at short notice and came across Metro Wardrobes. I don't usually solicit the internet for these potentially expensive work but glad I did on this occasion. Our overall experience from start to finish dealing with this company was fantastic. The first visit by Tom (designer/Surveyor/Project Manager) was a productive one as we were not sure about any design, Tom however made this an easy and straightforward process. Tom allowed us to take our time with different designs and with his years of knowledge in this industry was able to create 2 great wardrobes to meet our needs.
Ajay & Jay the fitters that carried out the installation of the wardrobes were the best they were polite, engaging and always checked with us before making final decisions eg door handles positions and height of shelving etc. They treated my home with respect by covering the floor, cutting wood outside and cleaning up everything. Their attention to detail, problem solving skills and neat construction of the wardrobes was impressive. Ajay, Jay and their fitting team work relentlessly throughout the day to ensure the work was completed in 1 day and more importantly ensuring we were happy.

The Price:
I had 6 quotes prior to Tom visiting. Tom's quote for the same alcove area Bespoke Wardrobes which are more superior in design than the other companies saved me £1400.

I will definitely let others know about this company, my kids love their new Wardrobes and wall mounted bookshelf.
Thank You Metro Wardrobes.
Darren

5 de fevereiro de 2022
Avaliação não solicitada
logotipo da Metro Wardrobes

Resposta da Metro Wardrobes

Hi,

Thank you very much for your kind words. We are all so glad that you are happy with our services. Please feel free to contact us in the future for any more services.

Thanks again for the review and for being such a great customer.

Kind Regards,
Metro Wardrobes

Avaliado com 5 de um total de 5 estrelas
logotipo da Metro Wardrobes

Resposta da Metro Wardrobes

Hi,

Thank you very much for your kind words. We are all so glad that you are happy with our services. Please feel free to contact us in the future for any more services.

Kind Regards,
Metro Wardrobes

Avaliado com 5 de um total de 5 estrelas

One of the best companies I’ve ever…

One of the best companies I’ve ever dealt with.. my project was quite complicated and refused by some of the most pro companies (Sharps) Tom was amazing from start to finish and knew every detail I wanted! Communication throughout the whole project was impeccable. Tom really went above and beyond, he was so friendly and easy to work with. He really spent time with me and my family to understand every detail and tackled any issues so efficiently. I cannot recommend this company enough.. we were happy to double our budget because of the ease and service we received! Tom was a huge support and the best designer out there as he truly understood our needs and wants. Thank you so much

2 de fevereiro de 2022
Avaliação não solicitada
logotipo da Metro Wardrobes

Resposta da Metro Wardrobes

Hi Lovely,

Thank you very much for your kind words. Please feel free to contact us in the future for any more services. Thanks again for being such a great customer.

Kind Regards,
Metro Wardrobes

Avaliado com 5 de um total de 5 estrelas

Great service and product with reasonable price, recommend over the "big" brands

I came to metro wardrobes with a specific idea as I wanted to make the most of the small space in my new flat. Palak was really responsive to what I wanted and advised on usability etc and I'm really glad I took her advice as the wardrobe looks amazing like it was always meant to be there. The team who came to measure install etc were super lovely and efficient, the whole thing was put up in less than a day. Great service and product with reasonable price, definitely 100% recommend over the "big" brands. Thank you!

27 de janeiro de 2022
Avaliação não solicitada
logotipo da Metro Wardrobes

Resposta da Metro Wardrobes

Hi Vicky,

Thank you very much for your review. We are all so glad that you are happy with our services. Please feel free to contact us in the future for any more services.

Kind Regards,
Metro Wardrobes

Avaliado com 5 de um total de 5 estrelas

Excellent wardrobes, excellent service

We recently had two wardrobes fitted and are really happy with the whole experience. Nessy came and consulted us on the design and was refreshingly no-nonsense, fast to respond, and informative. Ajay and Hiran came to fit it and were so fast and did really excellent work. We did have a problem with some flaws in the doors (a small chip and black mark we didn't initially notice), but Magda and Palak in the office were really excellent in responding to this and have arranged for the doors to be replaced. Cannot fault this excellent company, and the wardrobes look really great. Thank you!

25 de janeiro de 2022
Avaliação não solicitada
logotipo da Metro Wardrobes

Resposta da Metro Wardrobes

Hi,

Thank you very much for your kind words. We are all so glad that you are happy with our services. Please feel free to contact us in the future for any more services.

Kind Regards,
Metro Wardrobes

Avaliado com 5 de um total de 5 estrelas

Great experience and good quality products

We got two wardrobes and a boiler unit installed with Metro Wardrobes. Excellent service from start to finish on both occasions. We did our research prior to engaging with MW and MW beats sharps and other known names on the market both in terms of prices as well as installation lead times. No comparison on lead times. Also product quality is top notch on par with Sharps, etc. I can say this as we visited showrooms of the aforementioned brands. Highly recommend Metro Wardrobes to all.

24 de janeiro de 2022
Avaliação não solicitada
logotipo da Metro Wardrobes

Resposta da Metro Wardrobes

Hi Mamta,

Thank you very much for your kind words. We are all so glad that you are happy with our services. Please feel free to contact us in the future for any more services.

Thanks again for the review and for being such a great customer.

Kind Regards,
Metro Wardrobes

Avaliado com 4 de um total de 5 estrelas

Very good quality at a reasonable price

Just had two wardrobes installed by Metro and on the whole I was impressed. The quality of the internal draws and fittings are really good, very solid and a real quality finish. On the external doors I opted to have a matt laminate finish at an extra cost which is lovely to the touch. However, I was slightly disappointed as there is a slight fraying at the edges caused by the glue and the laminate but this can be smoothed out with some sandpaper. I would have given Metro 5 stars if not for the fact they only installed 3 doors instead of four as one was damaged and the replacement door did match the colour of the others. Eventually a new door was installed and it all looks good.

The fitters were very friendly, they did a really good job and were very cooperative when slight adjustments needed to be made. Customer services were great in getting any issues resolved quite quickly which was very helpful.

On the whole, the wardrobes look great and we have had friends complimenting on how nice the wardrobes look.

24 de janeiro de 2022
Avaliação não solicitada
logotipo da Metro Wardrobes

Resposta da Metro Wardrobes

Hi Abid,

Thank you very much for your review. Please feel free to contact us in the future for any more services.

Kind Regards,
Metro Wardrobes

Avaliado com 5 de um total de 5 estrelas

Great from start to finish

Great experience! From the moment Thomas stepped foot in the rooms, it was very clear he was much more experienced, detail-orientated and customer-focused than any other wardrobe company we engaged with (and much cheaper than going with a carpenter). I was thrilled with the designs, which included a desk and some shelves. Turnaround was relatively quick, and now that they are being fitted, I'm also impressed with the quality of materials. Sandeep and the other fitters were nice and courteous too.

18 de janeiro de 2022
Avaliação não solicitada
logotipo da Metro Wardrobes

Resposta da Metro Wardrobes

Hi Ana,

Thank you very much for your kind words. We are all so glad that you are happy with our services and it was a pleasure working with you. Please feel free to contact us in the future for any more services.

Kind Regards,
Metro Wardrobes

Avaliado com 5 de um total de 5 estrelas

Wow!

Wow! What an amazing company. I met James from Metro on Tuesday and our wardrobes were installed on Friday. Great price, quality product and exemplary customer service. I highly recommend this company.

15 de janeiro de 2022
Avaliação não solicitada
logotipo da Metro Wardrobes

Resposta da Metro Wardrobes

Hi Sean,

Thank you very much for your kind words. We are all so glad that you are happy with our services and it was a pleasure working with you. Please feel free to contact us in the future for any more services.

Kind Regards,
Metro Wardrobes

Avaliado com 5 de um total de 5 estrelas

We have 2 wardrobe from them in our…

We have 2 wardrobe from them in our dressing room. We are very happy with their service. Very good and very quick. Reasonable prices. Now thinking to use them again for another room.

14 de janeiro de 2022
Avaliação não solicitada
logotipo da Metro Wardrobes

Resposta da Metro Wardrobes

Hi,

Thank you very much for your kind words. It was a pleasure working with you and we are glad that you are happy with our work. Please feel free to contact us in the future for any more services and we would love to work with you again.

Kind Regards,
Metro Wardrobes

Avaliado com 5 de um total de 5 estrelas

Very pleased

Like some other reviewers here we had our doubts....
We were impressed with the speed of response - installation booked within 1 week of finalising the design. The team that came was very professional and finished the job in one day and cleaned after them. Wardrobe looks great, is solid and looks exactly like the design.
Would recommend

13 de janeiro de 2022
Avaliação não solicitada
logotipo da Metro Wardrobes

Resposta da Metro Wardrobes

Hi,

Thank you very much for your kind words. We are glad that you are happy with our work and please feel free to contact us in the future for any more services.

Kind Regards,
Metro Wardrobes

Avaliado com 5 de um total de 5 estrelas

I’ve recently had my wardrobes fitted…

I’ve recently had my wardrobes fitted by metro wardrobes to say the least I was very impressed with the quality of the material the standard of work and at a reasonable price

4 de dezembro de 2021
Avaliação não solicitada
logotipo da Metro Wardrobes

Resposta da Metro Wardrobes

Hi,

Thank you very much for your kind words. We are all so glad that you are happy with our services and it was a pleasure working with you. Please feel free to contact us in the future for any more services.

Kind Regards,
Metro Wardrobes

Avaliado com 5 de um total de 5 estrelas

Amazing!

Although there was a bit of a delay with my Wadrobe doors being delivered - due to deliveries being backlogged, I can say I am a very happy and satisfied customer. Ranto is great! His friendly and warm nature made my decision choosing my Wadrobe’s so easy. He helped and made my whole experience so smooth and pleasant to deal with. The fitters were also so professional, tidy and polite. Great job, thanks guys. Kim

1 de dezembro de 2021
Avaliação não solicitada
logotipo da Metro Wardrobes

Resposta da Metro Wardrobes

Hi Kim,

Thank you very much for your kind words. We are all so glad that you are happy with our services and it was a pleasure working with you. Please feel free to contact us in the future for any more services.

Kind Regards,
Metro Wardrobes

Avaliado com 5 de um total de 5 estrelas

To metro wardrobe

I would like to say thanks to the team , so professional and friendly i satisfied with the results , highly recommend it.

26 de novembro de 2021
Avaliação não solicitada
logotipo da Metro Wardrobes

Resposta da Metro Wardrobes

Hi,

Thank you very much for your kind words. It was a pleasure working with you. Please feel free to contact us in the future for any more services.

Kind Regards,
Metro Wardrobes

Avaliado com 5 de um total de 5 estrelas

Great experience with Metro wardrobes

Great experience with Metro wardrobes! Our cupboards look amazing and so do our side tables. We have had so many compliments by family and friends. Would recommend Ranto & team to everyone. Great prices too!

26 de novembro de 2021
Avaliação não solicitada
logotipo da Metro Wardrobes

Resposta da Metro Wardrobes

Hi Khayam,

Thank you very much for your kind words. We are all so glad that you are happy with our services and it was a pleasure working with you. Please feel free to contact us in the future for any more services.

Kind Regards,
Metro Wardrobes

Avaliado com 1 de um total de 5 estrelas

If I could give 0 stars I would

I debated wether or not to give 2 stars, but decided it best to stay at 1.

Where do I begin?

The engineers visit:
The "designer / engineer" that came to my house to help design my wardrobe was average at best. Out of the 4 wardrobes, we agreed to create 1 of my wardrobes too short in depth (meaning that when it came to actually building the wardrobe, I couldn't fit any clothes in it as the depth was too shallow) Granted, the end decision was mine, however, from a designers POV, I should have been directed more by MetroWardrobes as they are the "experts".

The communication:
Was some of the worst communication I have ever experienced with a vendor. My work is quite intensive, so when it comes to blocking off days that I need to WFH so they can come build, I have to plan far in advance. I made this note very clear to Metro wardrobes, but TIME and TIME again, they would re-schedule last minute. By last minute, I mean at 6:30pm sometimes the day BEFORE they were meant to come. This happened 2-3 times. This lack of communication had a knock on effect with my work / life balance and it was a growing frustration in working with this "company"

When I called my "designer", Ranto, to discuss an issue I had with one of the wardrobes, I was utterly shocked by the way he spoke to a paying client. He turned our conversation into a shouting match, accusing me of lying, I was genuinely shell-shocked. The conversation got so heated that he had to pass the phone to his "warehouse manager", who is equally as incompetent.. I cannot imagine in my lifetime ever speaking to one of my clients that way.

The workers:
The workers that they provided for this job were very inconsiderate with my possessions and property. They didn't even cover the floor where they were working and began to cut wood INSIDE the property. After they were finished cutting the wood, there was saw dust everywhere (photos linked below). The dust went onto & into my desktop computer, camera, and expensive equipment that I own.

Another examples of the quality of the communication and these workers was: On a day that workers were coming, I removed EVERYTHING from the half built cupboards (which took around an hour) and 2 workers came over to finish the job. When they got there, they had NO CLUE what they were meant to be doing, holding a sheet with the "plans". They started asking ME questions about where everything was and what to do. Nothing had been communicated from the previous builders to these 2 new ones. I had to step in and project manage this project at one point as they were incapable of doing it themselves. Bearing in mind I was also working that day, so I was losing precious time that I could've been working.

If I could, I would give 0 stars, but the 1 star and the only saving grace from this company is that the quality of the wood is decent.

I would avoid this place at all costs... so unprofessional. KEEP SEARCHING (I wish I did). I hope this company reads through all of it's bad comments and realises that they need to learn and improve from them. I hope this review helps someone make the right decision.

25 de novembro de 2021
Avaliação não solicitada
logotipo da Metro Wardrobes

Resposta da Metro Wardrobes

Dear Sean,


Thank you for your review.


We would like to take this opportunity to clarify a couple of things you have mentioned.

Firstly, the unit in your office room you referred to was never supposed to be used for clothes storage, which is why shelves were put there in the design. As you correctly said, after numerous emails, you approved that design.

After we installed carcasses and informed you of the delay with the doors, you decided that you wanted to change the purpose of the unit and wanted it to have a hanging bar inside – this was not possible with the original design as the unit was indeed to shallow.

Please refer to our Terms and Conditions, made available to you before you placed your order, point 3.1 :

3. Customer’s Responsibilities

1. Check carefully the proposed layout to make sure it is correct and meets requirements (an additional charge may have to be made if you request alternations or any additions to the design once the product has been manufactured).



Your designer agreed to make that change at an additional cost, which was later waived off as an apology for the delays on our side. At that point, you wanted to change the design AGAIN which meant that we would have had to order another set of doors for you, which would cause even more delays.
The conversation did indeed turn heated when you mentioned that you were not prepared to make your payment at all, on top of the compensation we had already offered by that time.

With regards to your comments about the worker cutting the wood inside, please refer to our Terms and Conditions point 3.2 : Give reasonable access to the premises; this includes allowing some cutting of wood on site.

Please also refer to the points 3.5 and 3.7 in which you are required to remove any bulky or valuable ( your cameras ) items from the rooms – you did none of it and your room was full of your belongings making it hardly possible for our teams to work. You also kept your belonging in the units that we were supposed to remove and dispose of for you :

T&Cs Point 3.8
Should the removal of existing units be included in the order, the Customer is to make sure their belongings are removed from them before the arrival of the Company’s team.


We do acknowledge that there was a delay and we did offer you a compensation by amending your unit FOC but we do not agree with your comments.


Thank you
Metro Team

Avaliado com 5 de um total de 5 estrelas

Excellent service and quality

The designing process was seamless. Palak and Nassy were great help in the process of designing and ordering. Wardrobes were delivered and fitted within 2 weeks. The craftsmanship is excellent, accompanied with thorough fitting and cleaning after completion.
Really happy with my wardrobes :)

12 de outubro de 2021
Avaliação não solicitada
logotipo da Metro Wardrobes

Resposta da Metro Wardrobes

Hi Tej,

Thank you very much for your kind words. We are all so glad that you are happy with your wardrobes and it was a pleasure working with you. Please feel free to contact us in the future for any more services.

Kind Regards,
Metro Wardrobes

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