Member First Credit Union Avaliações 

353
•
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

All the times Ive ever dealt with credit union I have always thought they were really nice people. Spoke to Chris this morning in Artane and he was absolutely fantastic.. An extremely nice guy, full o... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

A good credit union with many services and now a better location, but the online application is AWFUL. Very buggy, almost impossible to reset password and no support outside of business hours. If you... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Lauren was great. She was super courteous, patient and helpful. She helped me navigate the app transfer process whilst on the phone to transfer funds. The app could do with some enhancements to... Ver mais

Avaliado com 5 de um total de 5 estrelas

I have been with this credit union for years even before the name change. Its a fantastic business that puts community first and hasn't succumbed to total automation. You can always talk to their advi... Ver mais

Detalhes da empresa

  1. Cooperativa de Crédito
  2. também em
  3. Caixa Econômica
  4. Credor fiduciário
  5. Financiamento e Empréstimo de Carros
  6. Serviço financeiro não-bancário

Sobre Member First Credit Union

Escrito pela empresa

Member First Credit Union offers great value loans and hassle-free savings. We're member owned and not-for-profit, serving communities across North Dublin.
Great Value Loans
Hassle-Free Savings
Join Online Now

Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

353 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,5

Todas as avaliações

(353)

10 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

5 stars to Chris

All the times Ive ever dealt with credit union I have always thought they were really nice people. Spoke to Chris this morning in Artane and he was absolutely fantastic.. An extremely nice guy, full of knowledge and intrinsically helpful... Who ever is running the Artane office is clearly doing a great job becuase the staff are nice, engaging and helpful. Well done all around..

3 de setembro de 2026
Avaliação não solicitada
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Resposta da Member First Credit Union

Hi James,

Thank you so much for your kind words. We're delighted to hear that Chris was able to help you and that your experience with our Artane team was such a positive one.

Your feedback means a great deal to us, and we'll make sure Chris and the team see your lovely comments.

MFCU

Avaliado com 2 de um total de 5 estrelas

good but online service is just awful

A good credit union with many services and now a better location, but the online application is AWFUL. Very buggy, almost impossible to reset password and no support outside of business hours. If you have issues its almost impossible to get it to reset without getting an "account suspended" message after which there's no way to fix it without calling the office - which means waiting up to 3 days if its a Friday night.

30 de agosto de 2026
Avaliação não solicitada
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Resposta da Member First Credit Union

Hi Laura,

Thank you for taking the time to share your feedback with us.

We are sorry to hear about your experience with our online services, particularly in relation to password resets, account access, and the availability of support outside of business hours.

We value feedback such as yours, as it helps us identify areas where we can improve the experience we provide to our members. Please be assured that your comments have been noted and will be shared with the relevant teams as part of our ongoing review of our digital services and member support channels.

Thank you again for bringing these matters to our attention and for taking the time to share your experience with us.

MFCU

Avaliado com 5 de um total de 5 estrelas

prompt reply

14 de julho de 2026
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Resposta da Member First Credit Union

Thank you, Alan. We're delighted to receive your 5-star rating and really appreciate your support. Thanks for choosing Member First Credit Union.

Avaliado com 5 de um total de 5 estrelas

A great team

A great team when I apply for a covered loan they are very helpful. Happy to answer any questions you may have.

Highly recommended credit union

29 de abril de 2026
Avaliação não solicitada
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Resposta da Member First Credit Union

Thanks so much for your kind comments. We’re delighted you had a positive experience and found everyone helpful. I’ll be sure to pass your feedback on to the team. We really appreciate the recommendation.
MFCU

Avaliado com 5 de um total de 5 estrelas

I couldn't praise staff highly enough

I couldn't praise staff highly enough, from the process of joining the credit union which was made a very pleasant and uncomplicated experience with Rachel, and very helpful and similar experience with Karen and Mick who help me through online registration process. With thanks, Anthony Fitzsimons.

20 de março de 2026
Avaliação não solicitada
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Resposta da Member First Credit Union

Hi Anthony,
It was lovely speaking with you the other day, and thank you so much for your kind words.
We’re delighted to hear that your experience joining Member First Credit Union and getting set up online was pleasant and uncomplicated. Your feedback mean a great deal to us, and I’ll make sure to pass your kind words on to the whole team — they’ll really appreciate it.
Thanks again for taking the time to share your experience, and for choosing us.
Kind regards,
Mick

Avaliado com 5 de um total de 5 estrelas

I’ve had nothing but positive things to say

I’ve had nothing but positive experiences dealing with the credit union. From the moment you walk in, the staff make you feel welcome and valued. They are genuinely lovely people who take the time to listen, explain things clearly, and ensure you feel comfortable with every step of the process.
What really stands out is how easy they are to deal with. Everything is handled in a straightforward, friendly, and professional manner, making even financial matters feel stress-free. Whether you’re opening an account, applying for a loan, or just making an enquiry, they treat you with patience and respect.
The level of understanding and support they offer is exceptional. They truly care about their members and go out of their way to help in any way they can. It’s refreshing to deal with a financial institution that feels so personal and community-focused.
I would highly recommend the credit union to anyone looking for a trustworthy, approachable, and supportive place to manage their finances.

24 de fevereiro de 2026
Avaliação não solicitada
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Resposta da Member First Credit Union

HI Chris,
Thanks so much for taking the time to leave such a lovely review. As a community‑based Credit Union, it really means a lot to us to receive such positive feedback, as it helps us continue improving the service we provide to our members.
We’re delighted to hear you’ve had consistently positive experiences and that the team makes you feel welcome and supported when you call in to us.
I’ll make sure to pass your feedback on to the team — they’ll really appreciate hearing it. We’re proud of the personal and professional approach we try to maintain, so it’s great to know that comes across.
Thanks again for your recommendation and for being a valued Member. If you ever need anything, we’re always here to help.
– MFCU

Avaliado com 5 de um total de 5 estrelas

Lauren was really helpful for my recent…

Lauren was really helpful for my recent loan application, nice polite and very well … thanks

25 de fevereiro de 2026
Avaliação não solicitada
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Resposta da Member First Credit Union

Thank you so much for your kind review! We’re delighted to hear that Lauren was able to help you with your recent loan application. It’s great to know you found her polite, supportive, and easy to work with. I will make sure to pass your lovely feedback on to Lauren — it will mean a lot to her. Thanks again for taking the time to share your experience!
MFCU

Avaliado com 5 de um total de 5 estrelas

Thanks to all the staff in Member First…

Thanks to all the staff in Member First Credit Union, I got great advice and guidance through a financially stressful time, they helped take the stress out of it for me, well done to all on the wonderful service provided to me over the years, thanks, CB

16 de fevereiro de 2026
Avaliação não solicitada
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Resposta da Member First Credit Union

Thank you, CB, for your wonderful review. We’re delighted to have been able to support you over the years, and we will always be here for you. I’ll be sure to share your kind words with our team — they’ll be thrilled to hear them

Avaliado com 1 de um total de 5 estrelas

Rude, unprofessional and lacking basic courtesy.

The girls on the phones really need to learn how to talk to the public.

Never have I heard such unprofessionalism and discourtesy from people who work for what is essentially a bank, not a credit union as all of their lending is solely based on your credit score.

Don't waste your time joining or applying for a loan if you have less than exemplary earnings or a pristine credit score as they wont even review it or even tell you that they wont/didnt review it, well, they will eventually tell you when you have to call back to deal with one of their snotty employees after the first snotty employee hangs up the phone on you mid conversation.

Id join a different credit union if possible. These aren't the friends of working people that they used to be.

3 de fevereiro de 2026
Avaliação não solicitada
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Resposta da Member First Credit Union

Hi Gerard,
Thank you for taking the time to share your feedback with us.
We have reviewed the details of this interaction internally to ensure we fully understand what took place. We are sorry that the interaction did not meet your expectations, and we value the feedback you have provided, as it helps us improve the service we deliver to our Members
We do appreciate, however, that experiences can feel different from each person’s perspective, and we thank you for sharing yours.
If you wish to share any further information for our internal review process, you are very welcome to get in touch with us. While we cannot provide individual case updates through this public channel, any additional details you provide will be included as part of our ongoing service reviews.
Thank you again for your feedback — it plays an important role in helping us continuously improve the service we provide to our Members.
MFCU

Avaliado com 5 de um total de 5 estrelas

Superb friendly and efficient service.

I emailed Karen from MFCU this morning. I got a reply within half an hour She was very efficient, knowledgeable and lovely to talk to.
Thank you so much Karen.

Kind regards,
Colm Hanratty

4 de setembro de 2025
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Resposta da Member First Credit Union

Hi Colm, thanks so much for your kind review. We'll pass on your message to Karen.

Avaliado com 5 de um total de 5 estrelas

Karen (Swords Branch)

Hi All,

Just want to leave a note about Karen who works in Member first in the swords branch.
Karen was extremely professional & very helpful & made our experience very easy & pleasant.
Top class service

22 de agosto de 2025
Avaliação não solicitada
logotipo da Member First Credit Union

Resposta da Member First Credit Union

Hi Bren, thank you for taking the time to share your positive experience. We'll pass on your kind words to Karen.

Avaliado com 1 de um total de 5 estrelas

Loans have got more expensive

Loans have got more expensive
Recently charged €5 for a statement in donaghmede.
Staff could do with more customer service training

11 de junho de 2025
Avaliação não solicitada
logotipo da Member First Credit Union

Resposta da Member First Credit Union

Hi Carol, thank you for your feedback. If you would like to make a formal complaint, please visit our website and follow the steps outlined - https://www.mfcu.ie/privacy-policy/complaints/

Avaliado com 5 de um total de 5 estrelas

The young Lady was extremely…

The young Lady was extremely knowledgeable and very helpful.

18 de junho de 2025
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Resposta da Member First Credit Union

Thank you for your positive feedback, we're delighted to hear you had a good experience.

Avaliado com 5 de um total de 5 estrelas

I had a fantastic experience with David…

I had a fantastic experience with David at the credit union. From start to finish, he was incredibly professional, knowledgeable, and approachable. David took the time to thoroughly explain all my options, patiently answering every question I had without ever making me feel rushed. His friendly and down-to-earth manner made what could have been a stressful process feel smooth and straightforward.

David’s dedication to helping members is clear — he genuinely cares and goes the extra mile to find the best solutions tailored to individual needs. Thanks to his expert guidance, I felt confident and well-informed throughout the entire process. It’s rare to find someone so patient, kind, and professional all at once.

I highly recommend David to anyone needing financial advice or assistance at the credit union. He truly makes the experience pleasant and reassuring!

20 de maio de 2025
Avaliação não solicitada
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Resposta da Member First Credit Union

Hi Edward, we're delighted to hear that you had such a great experience with us. We really appreciate your positive feedback and will be sure to pass this on to David.

Avaliado com 5 de um total de 5 estrelas

Karen was extremely helpful and kind in…

Karen was extremely helpful and kind in helping me navigate an issue online. She was able to resolve many of the issues I had via email, and was patient throughout. I finally have access to my account again-thank you Karen!

15 de abril de 2025
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Resposta da Member First Credit Union

Hi Georgia, we're so glad to hear that Karen was able to help you with your account issue. We appreciate your kind words, and we will pass them on to Karen.

Avaliado com 5 de um total de 5 estrelas

excellent customer service

quick response from the credit union team. friendly service

15 de abril de 2025
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Resposta da Member First Credit Union

Hi there, we appreciate your kind words about our team's quick response and friendly service. Thank you!

Avaliado com 5 de um total de 5 estrelas

Very quick response from customer…

Very quick response from customer service. Emailed Friday night and heard back first thing Saturday morning.

22 de fevereiro de 2025
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Resposta da Member First Credit Union

Hi Katie, we appreciate your kind words and are glad to hear that you received a prompt response from our Member Services team.

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