Xiaomi UK Avaliações 504

Absolutely terrible customer service experience with Xiaomi UK.

I ordered a phone that was marked as delivered by DPD, but the parcel was clearly delivered to the wrong address. The courier photographs did not match my property, front door, or entrance in any way.

Despite this obvious evidence, Xiaomi refused to issue a refund.

I fully cooperated throughout the investigation and provided:

* photos of my property,
* additional delivery evidence,
* and even an official police report requested by Xiaomi themselves.

After all of this, Xiaomi still decided to “maintain their position” without properly addressing the fact that the item was never delivered to me.

The most frustrating part is that the courier evidence actually supports my claim, not theirs.

This situation has caused unnecessary stress, wasted time, and complete loss of confidence in Xiaomi UK customer support. Customers should be very careful when ordering expensive items because if something goes wrong, you may be left without your item and without proper support.

Very disappointing experience.

I tried to cancel an order an hour after placing it, and was advised that it was no longer possible. The process MUST proceed. This was on 30 April.

I was then told that I simply had to refuse the delivery and the item would then be returned and I would be refunded.

This procedure sounded absurd and top-heavy, but I had to accept it. I did not want to unnecessarily burden my postie with more work, so I used Royal Mail’s facility of redirecting to post office (for manual collection), then notified them to return it when they advised that it was ready for collection. This was on 2 May.

I allowed a week to elapse (for return to pass through their systems), before calling Xiaomi again to query my refund. I was told that the issue will be ’escalated’ and that I will be ‘notified’. This was Tuesday 12 May. Then I called on Thursday and received the ‘escalated’ and ‘notified’ reassurance.

Then I called on Monday 18 May and was asked to download my invoice from the Xiaomi site and then email it to them by return of mail. I did this and called again Tuesday to enquire about progress in the issue.

Customer service appeared understanding when I explained the injustice of being held liable for loss in an issue between Xiaomi and Royal Mail.

I received a £10 coupon valid until 17/06/26, as an enticement if I ever wish to repeat this experience.

An interesting development being introduced in the EU on 19/06/2026 is a simple one-button cancellation of any online transaction on a platform.

Reply to Xiaomi:
Invoice no.: 5260430474022985
Payment date 30/04/2026

It’s terrible. The product was not delivered. Refund initiated. One week. Now they want me to wait until DPD (another terrible company) to finish their investigation. DONT BUY. terrible service. I was a long time customer in Asia. But Xiaomi doesn’t understand UK market.

Received our new monitor with a broken screen, for the past 2 days we've been trying to get this monitor returned. We've been told that we will have to wait 7 working days for them to investigate. Are you kidding me? What is there to investigate? You've sent us a broken monitor. Amazon would've dealt with this right away. Please avoid this company. Always buy on Amazon people!!! And do not buy their products either.

Was once a great company. No longer.
Fraudulent company with ZERO quality assessment.
They will sell products that are GUARANTEED to fail (as proven by THOUSANDS of reddit posts for a specific device with the SAME hardware fault) and then refuse warranty/service unless you pay half the devices cost.
The company has gone downhill quicker than the UK.
STAY FAR AWAY. The quality is absolutely terrible and I guarantee you'll face problems with in in 1-2 years as they plan.
Disgusting.

My wife and I both have a Xiaomi pad 6.
Xiaomi have released a update to the HyperOS and after installation it has stopped Google Gmail from opening properly.
Surely any responseable company would have checked to see if there is any clashes with any updates?
More annoying is that Xiaomi are aware of the problems but carry on issuing the upgrade.
Made our tablets pretty useless as we can't read our emails.
Have contacted Xiaomi - no response as yet
I have a response from Xiaomi , very polite but not very helpful, wanted proof of purchase but I don't have that information. Bought direct from them and I supplied date of purchase and delivery information.
Wanted serial number of tablet. Supposedly on box and side of tablet, no longer have box and no serial number on the tablet. It's there software that the issue not a hardware problem
19.05
I have given up with Xiaomi. Support is a waste of time, the worst I have ever experienced. Will never buy anything from them again

Complete and utter incompetence and unprofessional customer service and support.

Rude members of staff who will lie to you that they are going to do something then talk down to you when you ask simple questions about your phone which their chosen delivery company DHLecommerce falsified attempted deliveries. Showing photos of two different properties as to where they attempted delivery on the 5th & 6th May 2026 I have had to wait in for these two days.

We then have Xiaomi and the rude member of staff not interested in assisting me in getting my phone by communicating with delivery company.

The phone eventually went back to sender and was delivered on the 13th May 2026 eight days after I should have received the phone.

All of this rubbish due to incompetent liars who work for Xiaomi and DHLecommerce.

When I have requested compensation for my wasted time that has been ignored.

The fact that the phone had to be returned due to software failure which turn my phone into a expensive paperweight is very annoying and costly in terms of lost photos, audio and videos.

NEVER WILL I BUY OR RECOMMEND ANY TO BUY XIAOMI PHONE BASED ON THIS UNPROFESSIONAL EXPERIENCE FROM MANY LEVELS.

You wish to investigate the matter that took place, I find that very interesting based on the level of incompetence from this company so let me give you all of the email reference numbers since nobody was competent enough to actually have one email reference number for complaint and the issues I had gone through. There is a reason why your ratings are so low as your customer service team are very very bad and that would also include the supervisors who have written emails making out they're professional. At this company no one takes ownership of issues.

Email no.
0405002275 8th May
0405002289 8th May
0409001444 11th May
0784007957 12th May
0955001933 13th May
0955001943 13th May
0828008642 14th May
0505004202 14th May
0505004203 15th May

I expect to hear from you in 5 days. Thank you

I purchased a Poco c71 from Amazon and found its made by Xiaomi for the cost (£62) found it to be a really nice phone, having a few minor problems when I first set it up I had to contact Xiaomi Direct and found them very responsive, answering all my questions clearly and offering further advice where needed one problem they couldn't deal with was a google issue from the phone operating system which was a news and weather link permanently on the left screen which could not be removed in any way but I got around this but using a launcher app which lets you set up how your home screen looks .

Wish i could habe given a zero. Been a long time Xiaomi customer. Bought a smart doorbell and has to be one of the most awful products out there. Kept disconnecting, alerts came way after peoplw came near door and at times no alerts.

Customer service is shocking and they actually dont care, keep getting sent around on a wild goose chase.

Just pay the extra money and get the better established brands where if things go wrong they will sort for you with care unlike this awful company.

I purchased a hairdryer which after 9 months of infrequent use developed a split down the handle. I called customer service to report the potentially dangerous fault and seek a replacement under warranty. Customer service was basically non existent and would do nothing about it.

Beware, there products might seem tempting at a reasonable price, but they are cheap for a reason.

If you reading this review you are in luck (DO NOT BUY ANYTHING FROM XIAOMI) for a reason they managed to get one of the lowest customer reviews rating.

-This company isn't that 10 years ago company.
- worse customer service ever, when something goes wrong "and it will" you are in trouble.
- worse customer service ever.
- no management (you don't know what happens next)
- your complaint on the air.
- phones quality is garbage and full of advertising.

Your are not just buying a low quality advertisement screen, you buy headache.

DO NOT TROUGH OUT YOUR MONEY AND GET HEADACHE INSTEAD.

BUY FROM SOMEWHERE ELSE AND STAY HAPPY.

Awful customer service. I ordered a smart watch to track my runs. It was not there when I came to my house, and since then Xiaomi have been stalling the progress. It's been almost two months now and they still refuse to let me know when I might expect the watch (or a refund).

I have never experienced such poor customer service

I’ve had my Xiaomi Pad 7 for just 9 months, and honestly, the device itself is fantastic—great performance and display. However, the screen developed a flickering issue (mostly off). There is zero physical damage, no cracks, and no dents. Always used with soft case. It is clearly an internal connector or hardware defect.
​The warranty experience has been a nightmare. I sent the device to their UK repair partner (SBE), and despite providing irrefutable video evidence showing the screen is NOT broken (I even managed to navigate the settings and successfully update the OS while it was flickering!), they denied my warranty claim.
​They have issued a £170 invoice, citing "physical damage" based on microscopic surface scuffs on the aluminum frame that have no correlation to an internal electronic failure. To claim a display is "broken" when it is clearly shown producing a crisp image in videos is a complete sham.
​Xiaomi UK is currently holding my 9-month-old device hostage for a manufacturing defect. I will not be paying this bogus quote and am now escalating this through a Section 75 claim with my credit card company and reporting the matter to RetailADR and Citizens Advice.
​Great hardware, but the UK warranty support is a total letdown. Be warned.

I have a Smart Band 8 pro (chinese edn) which no longer functions normally after a software upgrade. It is close on impossible to find the information to resolve the problems on line and my watch no longer gives the correct time (no auto time zone change) and it no longer records any of my running information.

Xiaomi have responded to me, but I do not know how to reply to their reply - there is no obvious option

I purchased a Xiaomi rice cooker about a year ago, and unfortunately the coating on the inner lid has already started to come off.
What’s more disappointing is the warranty service. Xiaomi does not offer a replacement for just the inner lid, even after sharing multiple photos. Instead, they require the entire rice cooker to be sent back. And offer no guarantee that the unit will even be repaired. The collection window is also very inconvenient, anywhere between 8am and 6pm, which is difficult to accommodate.
Overall, the after-sales service feels outdated and inflexible, well below what I would expect from a modern company.

Absolutely appalling experience with GetApps on my Xiaomi phone.
I repeatedly turn off notifications, and it just turns them back on again without my consent. It even re-adds itself to my home screen like some kind of digital parasite. This isn’t just annoying — it feels deliberately intrusive and disrespectful to users.
I should be able to control what notifications I receive and what appears on my own phone. Instead, this app behaves like it owns the device. No other app does this.
It’s clearly designed to push ads and engagement at all costs, even if that means overriding user settings. That’s not just bad design — it’s hostile.
If I could uninstall it properly, I would. Until then, it’s a constant irritation and seriously damages the overall experience of an otherwise decent phone.
Sort it out.

Horrible customer service. They say 5hat you can return a phone but it is now almost a week and no progress with my case. They send email once a day with some quick enquiry and even if I respond immediately, they send acknowledgement next day anyway...
Wanted to buy a different model but the experience put me off.
Details sent as requested

I recently purchased the Xiaomi 17 Ultra along with accessories, spending over £1,200 in total. To be completely fair, the product itself is excellent. The phone is fast, well-built, and the camera is genuinely outstanding — the clarity and detail are among the best I’ve seen on any smartphone.

Unfortunately, the experience with Xiaomi as a company has been the complete opposite.

During the checkout process, I selected a trade-in offer which included a promotional bonus. The bonus — not the small trade-in value — was a key reason I chose Xiaomi over waiting for a competing device.

After the purchase, I received no follow-up regarding the trade-in. When I contacted Xiaomi, I was repeatedly told there was “no record” of it.

What followed was not a resolution process — it was a loop:

Repeated template-style responses
Different agents replying each time
No ownership of the issue
Requests for a phone call completely ignored

At no point did anyone step back and consider that something may have gone wrong in the checkout process. Instead, everything was based purely on “what the system shows,” with no flexibility or willingness to apply basic customer care.

For clarity — I have no reason to make this up. The promotional bonus could only be spent with Xiaomi, and I had every intention of using it to purchase additional products.

What makes this particularly frustrating is that this could have been resolved very easily with a small amount of discretion or goodwill — especially given the value of the order and the fact I am otherwise very happy with the product.

Instead, the experience has been impersonal, rigid, and dismissive.

I run a technology business and regularly recommend products to clients. While the Xiaomi hardware is genuinely impressive, this experience means I would seriously hesitate before recommending them again.

In summary:

Outstanding phone and camera
Poor, inflexible customer service
No ownership, no escalation, and no real attempt to resolve a simple issue

A great product let down by how the customer is treated after purchase.

Bought the Redmi Note 14 Pro+ 5G Frost Blue 12GB RAM 512GB in October 2025. Everything fine till 2 weeks ago when any sim cards would not work in it. Sent it to the repair centre and they are saying there is water damage so not honouring the warranty. This is an IP68 phone meaning it can handle continuous immersion in water beyond 1 metre. I have never dropped this phone in any liquids so I'm not sure how water can get in. The sim tray has been opened once, the day the phoned arrived. I have escalated this to a manager and await their response. In the meantime I have requested a charge back from my credit card cause this is the 2nd time they have refused repair, and if you read the forums, this is what this company do. I will never buy from them again.

Edit 25/03/26
Xiaomi did contact me after leaving this review pleading I remove this review. They still won't fix it under warranty due to water damage even though it is IP68 CERTIFIED. Fortunately I bought the phone using a credit card and was able to claim the full refund through a section 75 from my credit card company. The credit company will be getting the money back off them. I advise everyone to do the same. Never buy from them again. Companies like them still bring out the negative connotations of made in China.