Xiaomi UK Avaliações 504

15 pro phone does not work was a 60th birthday present was left with all the other presents on the table so I told them I don't have a receipt sent it back to them and just asked for any working phone

Never engaged with such a poor standard of customer service.
Mainly AI generated responses, which all seemed to guarantee me "rest assured".
Darvin, Raj, Mia, Ammar, and not forgetting good old Caleb, a person who's customer service is on a par with employing Fred West to build you a patio.
Complete disgrace and disregard for customers and consumer rights, breached data protection and continued to do so because the AI software simply genrerated "rest assured" answers.
I wouldn't buy an AA battery from them, let alone a device.
So many areas of failure,it would take longer than reading War & Peace to review the entire incompetence and guidelines they breached.

I recently purchased a brand new phone from Xiaomi, I switched from a different phone to take up an offer from this company, this included a rebate for my old phone(paid by a 3rd party company called recommerce + a 150 GBP payment from Xiaomi, when I sent my old device to recommerce, they came back and offered 0 GBP for my old working device, I was originally offered 52 GBP plus the 150 GBP from Xiaomi, I did not think the offer of 0 GBP was a fair offer from Recommerce, I contacted Xiaomi and asked what are my options, they said I would still receive the 150 GBP from them past the 14 day cooling off period from when I received the new phone in writing via email received 9th October, time went way past the 14 days, and I did not receive the 150 GBP payment from Xiaomi, I contacted them via their chat function, they said almost one month after that i would not receive the 150 GBP payment because I had rejected the new " O" gbp payment from recommerce. At no point, did anyone from Xiaomi prior to me rejecting the "O" offer tell me clearly or concisely that " If I rejected the 0 gbp offer from the 3rd party company on my old phone, I would not receive the 150 GBP payment from Xiaomi. I spoke with them several times and also opened a resolver case to try to find a good outcome for me. As a new customer, I felt very badly treated by this company, addtionally the inconsistencies between the way their agents communicated with me were very alarming, it showed a distinct lack of training and also no real interest in helping out the customer. To add further to the many challenges, during email communications with their customer service Team, they used the same template to reply to me, despite me asking different questions, also I had asked a few times for copies of my chats with them online, strange they could access them, but could not share with me? also to note, I could not download the chats as evidence. To add further note, I had tested some emails with their customer service and they were using AI to reply to me, one reply called me a " Cretin"
I made the switch to this company from another phone company, as a new customer I have never been treated this badly in my life and I feel very cheated, given I signed up for their new offer in good faith and I feel they tricked me to avoid fully paying me what I signed up for...

Bought a 32” TV on 29th October. Still haven’t received it. Tried Communicating with Xiaomu Uk and Evri who are supposed to be delivering the TV. It’s a chat bot at Evri and they say it’s lost and can’t speak to anybody at Xiaomi UK. Very frustrating and dissatisfied!!!

Every one beware if you have problems
I purchased a Xiaomi 15 Ultra earlier this year and reported a fault in July, well within the 6-month statutory period under the Consumer Rights Act 2015.
Xiaomi delayed sending a return bag until October 30th, when i sent them the device the very next day first they claimed i sent them a power bank instead, then claimed it was actually a charger and they had verified it .faced with overwhelming evidence i had when police was mentioned they accepted they actually had the device.
by this time I had already sent them a legal document since they breached my statutory and consumer rights pursuant to the consumer rights act 2015 ,but the support team is either utterly incompetent and unable to read English but most likely ignoring this fact

refused a refund/replacement citing their own T&Cs (14-day return, 30-day replacement) which is irrelevant under the consumer rights act under as this act supercedes retailer/ manufacturer terms & conditions, and returned my device scratched. Their latest excuse? Claiming the lifted screen protector, which they damaged during repair, is “not their responsibility.”
Under UK law, company policies do not override statutory rights. Repairs must be carried out without causing additional damage. Xiaomi has ignored this repeatedly. as they have breached the statutory notice sent under the law. xiaomi needs to learn that they are selling in the, uk under The UK law, thi is the second time i have had to fight to get a faulty device sorted out one would think in 2+ years they would have learned
I have escalated this to Trading Standards, the Consumer Ombudsman, and i am proceeding with a Small Claims Court claim. im seeing this through to the end out of principle.
Order number: 5250304864001072

-Update--
you can safely ignore the reply .This is the same reply they give to every negative reply , just playing to the gallery nothing else , to show others they are doing something ,when infract they do nothing.
, what rubbish you have my name and you have my order number to easily identify ,and you have been delaying this to close to 5 months.
just like Xiaomi are determined to completely ignore customers consumer rights under the law.
im Completely determined to take this to courts , and i will win no question about it !i have to thank them for being so incompetent about it too

Well this must be a first for me… I can’t even place an order. It either tells me my email address is insecure and won’t open up an account, or it doesn’t send a verification code to my phone. Either way I can’t get past the Account screen to place my order. Having read the reviews, I think I have dodged a bullet!

The issue that I have experienced was: I have purchased a phone Xiaomi 15t pro from Xiaomi UK I
paid £703 and it included a tablet and a charger. It also included a trading phone with a £150 bonus
on top of the trading price.
I returned the phone within the 14 days and also the free gifts unopened and I contacted them to
return the phone I sent for trading they said it's a third party company that deals with the trading and I
should contact them to get the phone returned but when I contacted trading company they didn't want
to return it.
When Xiaomi refunded me they deducted £150 from my refund. I contacted their customer services
but refused to help
I even contacted XIAOMI via Resolver but they do not want to solve the problem. So now I ended up trading a nearly brand new phone worth £200 for £31. This is a rip off from Xiaomi. They use apparently a French company who refused to return the phone even when I contacted them before they receive the phone.
EDIT on 15/11/25
I have replied to you with the information you requested but still no answer

EDIT ON THE 1ST OF DECEMBER nearly 2 months now and no reply. Problem still the same. The reply here is just for the show

When I saw reviews on here I was sceptic but I risked it anyway cuz of a good deal on my phone and iPad and I am really happy I did order it. The phone n iPad is working amazin n delivery was quick. Thank you.

They brought China in the UK. The way of their working is like they are scanners. I regretfully bought a phone and there was a trade in. I sent my device. They waited me to forget it. After I followed up, they gave a new value for the phone which can make douboe of it. They were just playing games

Well, to start from I have to admit that I was a big fan of Xiaomi smartphones and had them for years.
Recently decided to upgrade to Xiaomi Redmi Note 14 Pro- not going to go into details, but decided to return it as it wasn't good as I was expecting.
Started return process on 24.09.25 and so far (30.10.25)- still haven't received a refund.
Xiaomi decided that I have to send everything in separate bags (3 items in total)- but they sent to me only 2 bags?? So took some time to figure out how to send everything separately and how to get the 3rd bag.
Finally managed to post back to them on 15.10.25- as you will get ONLY 1 response in 24h.
Xiaomi received the goods on 16.10 and up to now they are testing, finalising, then some SBE got involved.
I have been told by one of their colleagues that after receiving the device a refund will be issued in 3 working days. So far over 2 weeks and nothing was done. Couple a days ago I had a confirmation that my device was tested and excepted, but today I was told that it WASN'T. Asking for a time frame- also doesn't help, as every time different person will reply with a different excuse, BUT they will always add ''Rest assured I will do my best to help you with this concern.''
So over two weeks chasing them and slowly loosing hope in such a good brand (well was ....)
I can't get my head around what they can/ have to check for over two weeks?

Xiaomi!!! - let's finish this nicely...
CASE 0135005510

I bought an item they lost it and I request a refund and after a month they have not refunded or deliver the product. They keep saying they will sort it out. They have poor customer service. I do not recommend this company. My invoice details are:Invoice Date: 01/10/2025
Order Date: 01/10/2025
Invoice Number: UKUK2C00000000567387
Order Number: 5251001613500574
Payment date: 01/10/2025

Awful returns policy and service, you have to send back each item separately even though they are all delivered together my Items have been tracked and received over a week ago and are apparently still in inspection according to online chat! And nowhere does it tell me what status my return is at.... avoid at all costs.

I was disappointed with my new phones camera performance ( Redmi note 14 pro 5G ) compared with my old note 10 pro, that's 4 years old, so I returned it within the 14 day return policy.

Poor camera quality compared with my note 10 pro phone. This upgrade to the note 14 pro 5G has unfortunately been a regression rather than an improvement in my smartphone photography experience.
Photos lack depth and clarity, only sharp at foot of photo.

Yes, it was time consuming returning the phone ensuring that I followed the procedures precisely but after 8 working days I received a full refund.
Thanks Xiaomi for excellent service, no problems experienced here!

Pure scammers and faulty devices. My phone has been replaced 3 times due to faults, last time we agreed to refund for device. 4 months I'm fighting for my money back with those scammers, still no refund.

Read a full text please.

27/09/2025
Xiaomi consumer service is a tragedy. Vicious circle, they take people to wait. I've been waiting for a solution to the problem for ten days. No return after reporting defective goods. The website is made to deceive. I have already reported my problem to the institution of consumer rights. As much as I respected this manufacturer Xiaomi, now I recommend it to no one. In the event of defective goods, It is not a possible exchange or the possibility of returning the goods within 14 days from the date of purchase. I don't recommend buying from Xiaomi UK.
Order ID
5250928533540671

Update
17/10/2025
The matter has been resolved/ thank you Xiaomi UK, but the bitter taste remained.
It is strange for me that I had to report my case to other consumer rights entities. I recommend too read the terms and conditions of the contract and customers reviews carefully before you buy goods from Xiaomi UK.
Thank you.

terrible return policy. customer service is also not helping.

I was scared when I saw all those bad reviews, but for me, I purchased a Xiaomi aluminum luggage, everything went perfect, and my product was delivered in 2 day.

I am writing this review to warn potential buyers about Xiaomi's complete failure to honour its warranty and stand behind its products.

I purchased a Xiaomi Robot Vacuum X20+. After normal use, the castor wheel assembly broke, rendering the device useless. Upon researching online, I found this to be a common, widespread issue with this model, clearly indicating a manufacturing or design flaw.

I initiated a warranty claim, fully expecting the defect to be covered. The process that followed was incredibly frustrating:

1. False Hope: I was advised by customer service to send the vacuum in for assessment, with the implication that the issue would be fairly reviewed.
2. Warranty Wrongly Denied: Despite providing evidence of this being a known defect, Xiaomi's repair centre (SBE Cordon Group) rejected the claim, falsely classifying it as "physical damage" and demanding a payment of £73.93 to fix their own faulty product.
3. Ignored Evidence: My formal complaint and escalation were completely ignored. I highlighted that the user was a 79-year-old who could not have caused the alleged "damage," and referenced numerous other users with the identical problem. My evidence was dismissed without proper investigation.
4. Held to Ransom: With my device held hostage at their repair centre, I was left with no choice but to pay the unjust fee to get it back. I was effectively forced to pay to fix a manufacturing defect that was Xiaomi's responsibility.

Conclusion: Xiaomi sells products with inherent flaws and then abandons its customers when those flaws materialize. Their warranty is not worth the paper it's written on. They will find any excuse, no matter how illogical, to avoid their legal obligations under the Consumer Rights Act 2015.

Do not make the same mistake I did. Spend your money with a company that has reputable customer service and stands by the quality of its products. I am now pursuing a consumer rights claim against them to recover my costs.

Product: Xiaomi Robot Vacuum X20+
Reference:WB-MI-0070001-001

Tried to buy an item but website wouldn’t let me enter my City. No contact details on the website and only ‘no-reply’ emails received. Purchase abandoned.

Customer service is appalling.
I have been waiting for my activity watch since 11th September and have received a succession of “we’re looking into it” mails from the company. I have now decided I want a refund because I have lost confidence in the company but they still just “bat me away”. What can I do?