My appointment with Dr Rupa Parmar was excellent. She interpreted my test results and explained everything to me very helpfully. She was so kind and compassionate, and I really felt that she saw the... Ver mais
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A truly second rate outfit that deserves no stars!!! Numerous emails over the weekend demanding payment before the appointment went ahead Money first then second rate service The 40 minute co... Ver mais
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Dr Tom Dawson assessed my daughter and we were extremely impressed with the care and professionalism he showed throughout the process. He was kind, compassionate, and immediately put us at ease. H... Ver mais
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Attended for a Shingrix vaccine and saw Mrs Louise Bradshaw. Always a great service, fast efficient professional, everyone you have contact with is friendly and Mrs Bradshaw was careful to explain abo... Ver mais
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Detalhes da empresa
- Centro médico
- Médico
- Clínico Geral
- Clínica da saúde da mulher
- Clínica especializada
- Clínica para viajantes internacionais
Escrito pela empresa
A Pay-As-You-Go same day Private GP service offering a range of consultations, vaccines and tests for you and your family. We are located in the heart of Edgbaston's Medical Quarter. We provide continuity of care whilst offering a holistic quality general practice fit for you and your family’s needs. Our excellent premises with on-site parking in Edgbaston will provide a relaxed, and pleasant environment for you. Our UK trained GPs are experienced, and all come with years of NHS service. Here at Midland Health we will take every attention to your health and well-being so you can live life better.
Informações de contato
78-79 Francis Road, B16 8SP, Birmingham, Reino Unido
- 0121 769 0999
- hello@midlandhealth.co.uk
- midlandhealth.co.uk
4,5
Excelente
396 avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent appointment with Dr Rupa Parmar
My appointment with Dr Rupa Parmar was excellent. She interpreted my test results and explained everything to me very helpfully. She was so kind and compassionate, and I really felt that she saw the whole person rather than just a collection of symptoms! She formulated a clear and reassuring plan for me going forward.
18 de junho de 2026
Avaliação não solicitada
Resposta da Midland Health
Thank you for taking the time to share your experience with Dr Rupa Parmar.
We are delighted to hear that you found your appointment so helpful and reassuring. Dr Parmar is committed to providing compassionate, patient-centred care, and it is wonderful to know that she took the time to explain your test results clearly and helped you feel understood as an individual, not just a set of symptoms.
Your feedback about her kindness, empathy, and ability to create a clear plan moving forward is greatly appreciated. We understand how important it is to feel listened to and supported, and we are pleased that your experience reflected this.
Thank you for choosing and trusting Midland Health.
Would definitely recommend
Dr Tom Dawson assessed my daughter and we were extremely impressed with the care and professionalism he showed throughout the process. He was kind, compassionate, and immediately put us at ease. His assessment was incredibly thorough, taking the time to listen carefully, ask detailed questions, and ensure that every aspect was fully considered.
What stood out most was how helpful and supportive he was, explaining everything clearly and making sure we understood the next steps. His expertise, patience, and genuine concern for my daughter’s wellbeing made a significant difference to our experience.
I would highly recommend Dr Dawson to any family seeking a thorough, caring, and knowledgeable assessment.
18 de junho de 2026
Avaliação não solicitada
Resposta da Midland Health
Thank you for taking the time to share your experience and for your kind recommendation.
We are delighted to hear that Dr Tom Dawson made such a positive impression on you and your daughter. Providing compassionate and thorough care is at the heart of what we strive for, and it is wonderful to know that Dr Dawson helped you feel at ease throughout the assessment process.
Your comments about his professionalism, clear communication, and genuine concern for your daughter's wellbeing will mean a great deal to him and the wider team. We understand how important it is for families to feel supported and informed, and we are pleased that your experience reflected this.
Thank you for choosing and trusting Midland Health. We wish you and your daughter all the very best moving forward.
No medical supplies!! Stay away!
My appointment was for consult and treatment for migraines. Initially the cologne/perfume that one or all 3 receptionists were wearing was incredibly ridiculously overpowering. How is this even permitted in a healthcare setting? Then forced to walk up stairs, after being pointed to the double doors. The doctor was pleasant and dimmed the lights. Not sure why a doctor trained in migraine treatment felt the room should be so bright to begin with. Should have been another indication that this clinic was most definitely not trained in the treatment of migraines. But anyways, just the start of the inadequate medical care. Came time for the injections. The doctor discovered there were zero medical supplies in the room. No time to panic, surely it’s just that the supplies weren’t restocked in this particular room. The doctor calls for a “nurse” (I use this term loosely). After several minutes someone answers the doctor’s call, as she asks for the supplies. A “nurse” arrives to the room, which is in fact a treatment room, based on the exam bed/table in the room. The “nurse” asks what supplies are needed. Another red flag, the “nurse” has no idea what is required for injections? The doctor replies, “everything, there’s nothing in this room. Syringes and saline.” The “nurse” exits the room and after several minutes returns with rather large syringes and a pouch of some sort of solution. (Insulin syringes and sterile saline are required without fail) The doctor says, “I can’t use those big syringes and I can’t inject that into a patient, it must be sterile saline.” At this moment I knew this was an absolute clown show, with utterly no semblance of quality medical care whatsoever. Ultimately I could NOT receive medical care at this clinic. As the doctor could NOT find syringes nor could anyone else! Poor quality of care! Shameful! I would rate this clinic as some back alley clinic, found in a 3rd world country. It truly deserves zero stars, unfortunately I am forced to choose a star selection. Please head my warning!! If you value your life, your loved one’s life, stay away from this clinic.
UPDATE: you can double talk all you want. But the mere fact that the doctor agreed with me on the strong cologne. The doctor said, “I’ve complained about it numerous times and it hasn’t done any good. Maybe if you address it with them, they’ll listen to you.” So what’s up with that? Is it some culture thing? Wearing that strong scent, like a house of pleasure. And don’t go saying how it’s a highly maintained clinic. Y’all didn’t even have one syringe in there. Yes, the doctor knew as well as I did, that a non-sterile solution is to NOT be injected into a patient! The important question is, WHY DIDN’T THE “NURSE” KNOW??? I’ve since read reviews on this clinic. People don’t be scammed by this clinic. Don’t just walk away, run from here!!
9 de junho de 2026
Avaliação não solicitada
Resposta da Midland Health
Thank you for taking the time to share your feedback.
We are disappointed to read your account, particularly as it does not reflect the experience of the overwhelming majority of patients who attend our clinic each day. On the day of your appointment, a significant number of patients were seen across our services, and no other concerns were raised regarding fragrances within the clinic. We appreciate that sensitivities to scents vary greatly from person to person, and whilst individual preferences differ, we are not aware of any issue that affected other patients attending that day.
Regarding the clinical environment, appropriate lighting is an essential requirement for safe medical practice. Procedures such as injections and minor surgical treatments must be performed under adequate lighting to ensure patient safety and clinical accuracy. It would not be appropriate or safe for clinicians to perform procedures in a dimly lit room. However, we understand that patients experiencing migraines can be sensitive to light, which is why our clinician made adjustments where possible to improve your comfort during the consultation.
We must also address the suggestion that our clinic is somehow unqualified or unsafe. This is simply not the case. Our clinicians are fully qualified medical professionals who perform a wide range of procedures safely every day. We have built our reputation on delivering high-quality care, which is reflected in the many positive reviews and repeat patients who choose our services.
As with any busy medical facility, there can occasionally be delays in obtaining specific equipment or supplies from another treatment area. However, our clinicians will never proceed with a procedure unless they are completely satisfied that the correct equipment and materials are available. In your case, the clinician acted appropriately by ensuring that only the correct supplies would be used. This demonstrates a commitment to patient safety.
We respectfully disagree with the characterisation of our clinic and staff. Our team works hard every day to provide safe, professional, and compassionate care, and we are proud of the service we deliver to thousands of patients each year.
We wish you all the best with your ongoing treatment.
A truly second rate company …
A truly second rate outfit that deserves no stars!!!
Numerous emails over the weekend demanding payment before the appointment went ahead
Money first then second rate service
The 40 minute consultation scheduled for 5
30 went ahead at 6pm but only after phoning them asking what was going on
This was followed by a 13 minute telephone consultation by a doctor who after 13 minutes concluded I needed blood tests despite providing him with the most advanced blood test in the uk.
Perhaps they were looking to make more money from me!
Overall a disgrace and I urge anyone to seek help elsewhere
30
1 de junho de 2026
Avaliação não solicitada
Resposta da Midland Health
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations.
To clarify, we operate a pre-payment policy for all appointments, and payment reminders are sent to ensure consultations can proceed as scheduled. We appreciate that receiving multiple reminders may have been frustrating.
We also apologise for the delay to your appointment. Unfortunately, an earlier clinic overran, which resulted in the clinician running behind schedule. While we endeavour to keep to appointment times, delays can occasionally occur, and we understand the inconvenience this caused.
With regard to the discussion around blood tests, the results you refer to were not available to the clinician prior to the consultation. As a result, the doctor was unable to review them during the appointment and made recommendations based on the information available at the time.
We take all feedback seriously and have responded to your concerns in full through our formal complaints process. We are pleased that the matter has since been resolved directly with you.
We wish you all the best with your ongoing health journey.
Appalling and dangerous clinic! Cancelled last-minute TWICE on a patient in crisis.
This is the most irresponsible and dangerous clinic I have ever encountered. My wife is currently experiencing an acute psychiatric crisis, severe Generalized Anxiety Disorder (GAD), and distressing physical complications from medication. We booked a face-to-face appointment here seeking urgent professional help.
To our absolute horror, this clinic cancelled her appointment at the very last minute NOT ONCE, BUT TWICE. The first time was for our initial booking, where they emailed us on the VERY MORNING of the appointment, claiming the therapist was unwell. Out of empathy, we completely understood and accepted rescheduling for a week later.
We were patient and accommodating, but the second cancellation happened TODAY. We had already travelled all the way and were standing right at their reception when the receptionist casually informed us that they simply could not get hold of the therapist.
With zero empathy or regard for my wife's visible distress, the receptionist coldly gave us only two options: either take a refund or reschedule for next week again. They treated a severe medical crisis like a minor retail inconvenience, completely dismissing our feelings and ignoring the danger to my wife's health.
This gross administrative incompetence is a severe breach of patient care. Pushing away a vulnerable patient who is actively suffering from panic attacks and physical numbness has caused her severe secondary medical trauma. They have absolutely no empathy, no professional ethics, and zero regard for patient safety.
If you or your loved ones are seeking urgent mental health support, AVOID Midland Health at all costs. They will abandon you when you need help the most. Absolutely appalling.
3 de junho de 2026
Avaliação não solicitada
Resposta da Midland Health
Thank you for taking the time to share your feedback. We are sincerely sorry for the experience that you and your wife had with our service.
We fully understand how distressing and disappointing it must have been to experience two appointment cancellations, particularly at such a difficult time when your wife was seeking support.
Unfortunately, the first cancellation was due to clinician illness, and on the second occasion unforeseen circumstances meant that we were unable to proceed with the appointment as planned. While these situations were outside of our control, we acknowledge that this does not lessen the inconvenience and distress caused.
As a gesture of goodwill, a full refund has been provided. We understand that this does not change your experience, but we wanted to ensure that you were not left out of pocket as a result of the cancellations.
Please accept our sincere apologies. We take all patient feedback seriously and will be reviewing the circumstances surrounding your appointments to help us improve our processes and communication going forward.
We wish your wife all the very best and hope she is able to access the support she needs.
Very Poor
Very Poor, I waited 16 minutes for the phone to be answered
1 de junho de 2026
Avaliação não solicitada
Resposta da Midland Health
Thank you for your feedback. We're sorry to hear about your experience and understand how frustrating it can be when you're unable to get the support you need promptly.
We strive to provide a high standard of customer service, and it's clear that on this occasion we fell short of expectations. Your comments have been noted and will be shared with the relevant team as we continue working to improve our service.
We appreciate you taking the time to bring this to our attention.
Attended for a Shingrix vaccine
Attended for a Shingrix vaccine and saw Mrs Louise Bradshaw. Always a great service, fast efficient professional, everyone you have contact with is friendly and Mrs Bradshaw was careful to explain about the vaccine. Note to others though, day one your arm feels fine, day two and three you won't want to be knocking the injection site.
26 de maio de 2026
Avaliação não solicitada
Resposta da Midland Health
Thank you for taking the time to leave such a positive review. We are delighted to hear that you received excellent care from Louise and that you found the service fast, efficient, and professional. Providing clear information and ensuring our patients feel comfortable and informed is very important to us, so we are pleased that Louise was able to explain everything thoroughly.
We also appreciate you sharing your experience with the vaccine side effects, as this may be helpful for others preparing for their appointment.
Thank you again for your kind comments about our team. We will be sure to pass your feedback on to Louise and the rest of the staff.
Thank you for choosing and trusting Midland Health.
A great healthcare experience from…
A great healthcare experience from start to finish. Fast and easy to book, friendly staff, modern facilities and excellent Doctors. I feel in very safe hands. Thank you.
9 de maio de 2026
Avaliação não solicitada
Resposta da Midland Health
Thank you so much for taking the time to share your feedback.
We’re really pleased to hear that you had a great experience from start to finish and that booking was quick and easy for you. It’s especially good to know you found our team friendly, our facilities modern, and our doctors excellent. Your sense of feeling safe and well cared for is exactly what we aim to provide every patient.
We’ll make sure your kind words are shared with the team. We look forward to supporting you again whenever you need us.
Thank you for choosing and trusting Midland Health.
Excellent service from the start Emma…
Excellent service from the start Emma who has treated me for my eye condition is superb explained treatment step by step and extremely happy with the outcome.
7 de maio de 2026
Avaliação não solicitada
Resposta da Midland Health
Thank you for your lovely feedback. We’re delighted to hear that you received excellent service from the very start and that Emma made you feel informed and supported throughout your treatment.
We’ll be sure to pass on your kind comments to her. It’s wonderful to know you’re extremely happy with the outcome, and we truly appreciate you taking the time to share your experience.
Thank you for choosing and trusting Midland Health.
Excellent ADHD assessment and ongoing support
As a busy professional, I have found Midland Health an excellent service for ADHD assessment, diagnosis and treatment initiation . The entire process has been easy and painless and has enabled me to access diagnosis and medication promptly and safely.
I'm grateful to have been allocated to Dr Vaida's caseload: she highly experienced and is friendly, patient, thoughtful and easy to talk to. Online consultations and good a option of appointment days and times also made the process much more convenient.
I've also found the admin team very good, especially Hannah, who is was always incredibly helpful and responsive. After researching a number of options, I am glad I chose Midland Health, and although like all private ADHD providers it involves considerable financial commitment, I feel it has been well worth the money.
31 de março de 2026
Avaliação não solicitada
Resposta da Midland Health
Thank you so much for your thoughtful and detailed review. We’re delighted to hear that you found the ADHD assessment and treatment process smooth, convenient, and supportive from start to finish.
It’s wonderful to know that Dr Vaida has made such a positive impact with her friendly, patient, and professional approach, and we will be sure to pass along your kind words to her. We’re also very pleased to hear that Hannah and the wider admin team were able to provide responsive and helpful support throughout your journey.
We truly appreciate the trust you placed in Midland Health after researching your options, and we’re so glad to hear you feel the experience has been worthwhile. Thank you again for sharing your experience and for recommending our service.
I’ve recently had an appointment with…
I’ve recently had an appointment with Dr Darr. He was very professional and pleasant and gave me some great advice. I would use Midland Health again.
6 de maio de 2026
Avaliação não solicitada
Resposta da Midland Health
Thank you for taking the time to leave your feedback. We’re delighted to hear that you had a positive experience with Dr Darr and found him both professional and pleasant. It’s great to know the advice provided was helpful, and we truly appreciate your kind comments.
Thank you for choosing and trusting Midland Health.
Easy to book
Easy to book, great communication prior the booking and very quick and smooth service on the day.
1 de maio de 2026
Avaliação não solicitada
Resposta da Midland Health
Thank you for your kind review! We're so pleased to hear that you found the booking process easy, the communication clear, and the service quick and smooth on the day.
Thank you for choosing and trusting Midland Health.
Great Dr
Great Dr. Very thorough appointment and very understanding
2 de maio de 2026
Avaliação não solicitada
Resposta da Midland Health
Thank you so much for your kind feedback. We’re delighted to hear that you had a positive experience and felt well cared for during your appointment. Providing thorough and understanding care is very important to us, and it’s great to know this came across. We truly appreciate you taking the time to share your experience.
Thank you for choosing and trusting Midland Health.
I cannot thank Mr Adnan Darr enough for…
I cannot thank Mr Adnan Darr enough for the care and attention we received. From the moment we walked in, we felt genuinely listened to — not rushed, not dismissed, but truly heard. Mr Darr took the time to understand our concerns, explained everything clearly, and showed real compassion throughout the appointment. He also kindly arranged a follow-up appointment for us, which gave us such peace of mind.
Honestly, in all our time in England, we have never experienced this level of attentiveness and human warmth from a medical professional. It made an enormous difference to us, and we are deeply grateful. Highly recommended.
29 de abril de 2026
Avaliação não solicitada
Resposta da Midland Health
Thank you so much for taking the time to share such a thoughtful and heartfelt review. We are truly delighted to hear about your positive experience with Mr Adnan Darr.
Providing attentive, compassionate, and unhurried care is at the core of what we strive for, and it’s incredibly rewarding to know that you felt genuinely listened to and supported throughout your visit. Your kind words about the clarity of explanations and the follow-up arrangements mean a great deal to us.
Thank you for choosing and trusting Midland Health.
Thank you Verona (V) and Diya!
Great experience at Midland Health so far. I’ve had a few appointments and scans due to a worrying issue which ended up having a positive result. But all the staff were very friendly and helpful, specifically Verona (V) who did my initial tests including bloods and Diya at reception!
29 de abril de 2026
Avaliação não solicitada
Resposta da Midland Health
Thank you so much for your kind review and for sharing your experience with us.
We’re really pleased to hear that your results were positive, especially after what must have been a worrying time. It’s great to know that you felt supported throughout your appointments and scans.
Thank you again for your feedback and for choosing Midland Health.
Met with Dr Alina at Midland Health…
Met with Dr Alina at Midland Health Clinic for ASD and ADHD assessments. They were kind, supportive and professional in both testing me and giving me my diagnosis.
28 de março de 2026
Avaliação não solicitada
Resposta da Midland Health
Thank you for taking the time to share your experience.
We’re very pleased to hear that your assessment with Dr Alina at Midland Health was supportive, professional, and that you felt well cared for throughout the process. Providing clear, respectful, and thorough assessments for ASD and ADHD is very important to us, and it’s good to know this was reflected in your experience.
Thank you for choosing and trusting Midland Health.
Fantastic services great staff.
Fantastic services great staff.
17 de abril de 2026
Avaliação não solicitada
Resposta da Midland Health
Thank you for your kind feedback. We’re really pleased to hear you found our services and staff fantastic. We appreciate you taking the time to share your experience and your support means a lot to the team.
Thank you for choosing and trusting Midland Health.
Dr Sarah Wright
Had an appointment with Dr Sarah Wright, who I have consulted on a number of occasions over the last 2 or 3 years on various matters, including carrying out annual health checks. As usual, Dr Wright was straightforward, helpful, sympathetic and thorough, and dealt with my enquiries professionally and efficiently.
13 de abril de 2026
Avaliação não solicitada
Resposta da Midland Health
Thank you for taking the time to share your feedback.
We’re very pleased to hear about your continued positive experiences with Dr Sarah Wright over the past few years. It’s great to know that she has consistently provided you with thorough, professional, and sympathetic care during your consultations and annual health checks.
We really appreciate your ongoing trust and support, and we will be sure to pass your kind words on to Dr Wright and the team.
Thank you for choosing and trusting Midland Health.
Couldn’t be more thankful for Dr…
Couldn’t be more thankful for Dr Joseph’s help! She has helped us understand our son’s diagnosis and treatment. She listened and we felt heard! She was compassionate and also listened to our son too!
13 de abril de 2026
Avaliação não solicitada
Resposta da Midland Health
Thank you for sharing your experience.
We’re truly pleased to hear that Dr Joseph was able to support you and your family in understanding your son’s diagnosis and treatment. It’s especially good to know you felt listened to and heard, and that she showed compassion while also engaging directly with your son.
Your feedback is greatly appreciated, and we will make sure it is passed on to Dr Joseph and the team.
Thank you for choosing and trusting Midland Health.
Highly recommend
I saw Dr Krupa Smith. She was professional but friendly. She immediately put me at ease. She listened carefully and attentively to my concerns. I felt that she was very thorough with both her questions and examination. She explained her conclusions very clearly and next steps. I had time to talk things through and to ask questions.
All staff were friendly. I would not hesitate to recommend the clinic or Dr Smith.
7 de abril de 2026
Avaliação não solicitada
Resposta da Midland Health
Thank you so much for your wonderful recommendation.
We’re delighted to hear that Dr Krupa Smith made you feel at ease and took the time to listen carefully to your concerns. Providing thorough, clear, and compassionate care is extremely important to us, so it’s lovely to know that you felt well supported throughout your appointment and had the opportunity to ask questions.
We’re also pleased that our wider team helped make your visit a positive experience. Your kind words mean a great deal, and we’ll be sure to share your feedback with Dr Smith and the team. Thank you for choosing and trusting Midland Health.
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