Miele Australia Pty Ltd Avaliações 

Miele care factor a worry, Like others we thought if we paid the extra it will last and be good quality. We bought a washing machine and dryer and have had nothing but issues. Waited weeks for parts with no washing machine.

Ordered a new Miele Dishwasher through Winnings Appliances on 27-Jun-2024 and received confirmation from Miele on 28-Jun-2024. Scheduled delivery and earliest was 25-Jul-2024. Website said to expect a txt 3 days prior. No txt received and website now showing earliest deliver 12-August. Called them and told no stock available. This is about 1 month later than the estimated delivery date they gave on their website when I placed the order. If I had known it was going to take this long I would have ordered the Seimens. Lady at Miele said she would try to expedite delivery but can’t give me a update for 2-3 days.

Further update: I did receive a call back on the same day but they said they have no stock and the earliest they can deliver is 12-August. I should expect a text 2-3 days prior. The same information I was given when I requested the delivery 26 days ago.

That's 45 days after I placed the order.

Customer Service completely unhelpful other than confirming the new delivery date and appear to be doing nothing to expedite delivery.

Ordered a washing machine and dryer through Harvey Norman and I've never experienced such poor customer service!
- delivery date set for 1st July - they turned up only to turn around due to our narrow street (which we did state on the delivery information prior). They took photos which showed they even made it to our house only for them to turn around. Said they would be back in the afternoon in a smaller truck only to not show up
- had to call myself to ask what had happened and they said they couldn't book I another delivery till 17th July
- had to call and email from overseas to get confirmation of delivery window
- delivery window comes and goes and I had to call Miele to ask what happened and they said they couldn't deliver now till the afternoon - delivery via a partner eurolink. Eurolink like Miele have very poor customer service and don't even answer thier phone or messages

I don't know who trains or hires the people in these customer service roles but management really need to have a good hard look at how they are treating thier customers. I've never experienced such pathetic and horrible customer service before.

I would advise anyone and will be advising everyone I can never to order from Miele. I wish I never had - there are so many brands out there that I'm sure would provide better customer service and you could also save $$$

Poor impatient customer service. got them to come repair a brand new oven twice and its still not working. was on the phone with customer service and they were not polite and was very impatient to try and find the best steps forward with this.

We used Miele vacuum for our new wool carpet (good quality one/commercial grade) for about 6 months. Just recently we noticed that the surface of the carpet became quite rough and with a lot of fluff/damaged loops. You can see details on photos - loop structure is broken is many places. It turned out that damage was caused by the vacuum head that had some sharp details underneath. We used our vacuum on a low pressure/suction mode according to the instruction, but our new carpets were still damaged in all 3 our bedrooms. After this, we contacted our retailer where we bought this vacuum, and they referred to the local Miele representative in Perth. They just informed us that there is no solution to this issue. While they admitted that Miele vacuums/their heads are not suitable for wool carpets/loop structure, they refused to provide refund (still on warranty), let alone to compensate the damage to our carpets. Then we contacted Miele Floor care team directly, and they again just confirmed that there is no solution for the issue, their vacuums aren't suitable for the loop structure/wool carpets, and refused to do anything about it. Overall, they just blamed us even though I mentioned many times that we used vacuum according to the instruction and in a very accurate way. We've read other comments and it turned out we are not single ones who have the same issue. Please be aware when you buying a Miele vacuum.

The service is despicable. I paid for removal of my old dryer and they left the new one in the lounge room and left. They wouldn't take the old one. I explained I paid for it. They were rude and just left. I've taken the day off work to have to now spend hours on the phone fixing this mess. I'll never buy Miele again. I like their products but I've heard too many stories of their bad service. How am I meant to move a dryer on my own?

Customer Service - The Worst Experience

I had my Miele in-built coffee machine repaired and serviced in February 2024 at a cost of around $500 only for it to be not working again by April. Sent an email to the customer care centre and spoke with the representative (who was extremely abrupt and quite rude). Apparently the only "care" in Miele Customer Care is that they don't care - couldn't / wouldn't transfer me to someone who could help, wouldn't provide details of escalation or who could waive a technicians call out fee or give any other option apart from bad luck and pay the $199 technician fee.

Absolutely not and I will throw the machine out and buy a Nespresso Machine.

Really happy with my Miele washing machine it’s reliable and relatively quiet but must admit the music playing at the end of the wash cycle is annoying. It does a good job and I’m happy with it.

I am writing to express my extreme dissatisfaction with the after sales service received from Miele.

I have had a problem with the following 2 products of yours:

1) tumble dryer that i have waited for over a month to be repaired and when your technician comes to repair, Miele have ordered or issued him the incorrect part.

2) Fridge which is brand new has a faulty gas strut and we are still waiting for the faulty part to be replaced.

This experience has left me feeling frustrated and disappointed, especially considering Miele's reputation for quality and customer care. Unfortunately this experience has tarnished my perception of the brand.

I believe it is crucial for Miele to uphold its commitment to excellence not only in its products but also in its customer service.

I kindly request a thorough invesitigation into the above matter and take appropriate measures to rectify the situation.

I trust Miele takes this customer feedback seriously and will take the correct steps to address my concerns promptly. I look forwards to a swift resolution and restoring my confidence in the Miele brand.

Don’t trust Miele’s reliability propaganda and pay double the price. Aftersales customer service is appalling!
I bought a gas cook-top paying $3000, double the price of a normal high-end cook top. It lasted only a couple of years and now having a block in a tube causing the flame suppressed. I went to the Doncaster Miele showroom and inquired about the issue. They were not supportive at all and told me that they can send a Miele technician who would charge $180 for half-an-hour to diagnose ONLY. The estimate to repair comes afterwards. I had extended warranties for all my electrical appliances I bought other than Miele, and Miele doesn’t offer that facility. Now I am stuck with whether to pay a massive amount to repair it or by a new Bosch cook-top instead. My advice to you is, if you have a technical fault with Miele equipment you buy, there is no cost effective and reliable solution available to get it replaced or repaired after their standard two-year warranty is over.

The customer service team was rude and unhelpful. She said they were "doing me a favour" by delivering a dishwasher that I had bought and paid for delivery and installation. Apparently it was my fault that the truck they sent was too big - because planning their deliveries is my job? Delivery was late and extremely rude customer service rep...

I tried to buy Miele vacuum cleaner bags from David Jones in Sydney today. They would NOT sell them to me without me giving my name, address and phone number. Seriously - Miele requires you to hand over your personal data to buy... vacuum cleaner bags. It's beyond crazy, this policy needs to change.

I went against my initial instinct after poor service from Miele on a prior experience and again so disappointed. No message aside from a text that is missing a link to follow the delivery. No number to call. No message to tell me when they are close by…rather I’m told I’m meant to stay at the house from 9:30-12:30??!!
And then I arrive to be told that the $3000 washing machine gets left at the front door because it’s delivery only.
An absolute joke. I won’t be buying Miele again and will do my best to ward others off. The Australian Miele team in customer service needs a rehaul.
This is on the back of looking to purchase another product from their showroom - salesperson knew nothing about it and stated you are paying for the name…

I bought a Miele HX2 Pro Vacuum cleaner from Godfreys in Bunbury. I couldn't try it before buying it because they didn't have one on display. They also didn't give me a receipt.
When I got it home I found two faults, one was that it only worked intermittently.
Godfreys refused to help so I waited half an hour on the phone to speak to the Miele national assistance line while told me to take the machine to a service agent 45km from my home. It turned out that they didn't service vacuum cleaners so I had a wasted 90km round trip.
Next I contacted Miele in Perth and was told that someone would call me, but after 4 months of hassles and no progress I had the machine repaired privately.
I hate it!
It's very heavy, difficult to change the parts and has a warranty that Miele refuses to honour.
Miele is the worst organisation with which I have ever dealt. I would NOT recommend it to anyone.

Poor service centre. Not even comprehensive servicemen.
Appliances should not be having so many issues...all 5 of our do have issues.

Do not buy Miele appliances from Harvey Norman.
My elderly mother purchased everything for her kitchen reno a year ago. She paid in full. And now the builders are here and her Miele dishwasher is apparently still in Germany.
I’d suggest Miele look into the customer care its stockists provide.
Harvey Norman:
Terrible service. No apology. No assistance. No Miele dishwasher in sight.

I recently purchased the Miele 90cm oven. Beautiful oven cooks evenly and very happy with my purchase.

We bought a top-of-the-line dishwasher from JB Hi-Fi and have had 18 months of ownership, with a total of 2 months worth of a functional machine. It has been broken and faulty from new, taking 3 months each time for someone to come and try and fix it. This morning we complained on their phone service and asked for a refund for the 10th time - stating that had we known it was going to be so unreliable, we would not have purchased it with hindsight. As per the rules and regulations set by the ACCC, we are entitled to a refund as the product is significantly damaged and not fit for purpose. The staff are completely unhelpful.

Miele have a wait of many months for delivery of most kitchen appliances. They ask for full payment in order to prioritise delivery. The wait is still many months. Then we cancelled and were promised a refund. Weeks later we are still trying to get a refund. Their service is truly appalling.

I bought this dryer online over two weeks ago. When purchasing I was asked to put in a requested delivery date and was told it would be confirmed. I didn’t get any confirmation so had to call Miele the day before my requested delivery date and (after a 20 min wait in hold) was told it had been scheduled in for a week later. I told the person I had an appointment on this day but would otherwise could be home. He could not tell me a delivery time but said the delivery person would contact me the morning of to make sure I was available at the time of delivery. I rearranged my work so that I was at home that day. This would not have been my preferred day for a delivery.
The day before delivery I received a text with a 4 hour window of my delivery. The day of delivery I received a text saying my delivery was coming in 30 min. This was the exact time of my one appointment that day. I tried calling the number the text came from but it said the number wasn’t valid. I searched for a number to contact them but there was nothing. I tracked the delivery and waited 3 min past when they were supposed to arrive and then could not wait any longer and had to go to my appointment. I left a note on the door for the delivery person to leave it out back. I arrive back from my appointment 30min later to see no delivery. I check the tracking app and it says delivery failed. I call Miele and again after 20 min on hold I speak to someone and they tell me someone needs to sign for the delivery. They told me they could not book my redelivery for another 2.5weeks! I requested to collect from the store rather than have it delivered but THEY DONT ALLOW PICKUP - delivery only! They couldn’t tell me why, just that they only do delivery. Very poor that I am forced to wait over a month for delivery and am not able to pick up the dryer.

Overall there was very poor communication. I was not told of my delivery date until I called Miele. Every time I called there was at least 20min wait until I spoke to someone. There was no communication that someone needed to sign for the delivery. There was only a 30min warning prior to delivery and no way to contact the delivery person.
I now won’t have my dryer for over a month after I purchased it! Really disappointed with the communication and service so far.