Miele Australia Pty Ltd Avaliações 

We've had a very disappointing experience with Miele. Thinking we were buying quality, we purchased half a dozen appliances of theirs. The first one was problematic to install because they had not updated the manual, and then suffered a fault within a few weeks. It's been about eight months now and there has still be no repair work carried out. A second appliance developed an annoying minor fault but we put up with it since Miele obviously don't provide customer service. An appliance then developed a major fault, and that's when the real problems began.

Miele's telephone system lets you wait on line for an hour or more. I couldn't get through but our retailer finally did, so I got a call back from Miele. I explained the situation and that I would like to talk to a technician to see if I could clear the fault. That was on Monday; now it's Friday and we've still got a defective device and no call back. Miele continue to be unresponsive; I've tried social media, their useless bot and the eternal phone queue with no success.

If this was a cheap brand, the multiple failures and terrible service would be things we would accept as being our own fault for buying crud. But this is NOT a cheap brand - they are expensive. When you buy a premium product, you don't expect poor quality and customer service that is disgustingly rude.

I've now lost all faith in Miele, and we'll have their rotten products in the house for years. In some ways I now hope they continue to fail so I can take action to get them replaced by a decent brand.

Stay away from Miele if you want good appliances and service.

If you buy a Miele appliance and it needs spare parts, prepare to get totally ignored! I have been chasing Miele service department for the better part of a YEAR and no one is getting back to me regarding the basic fridge accessories that I need. You will pay a lot of money for these appliances but forget the customer service /after care following this, you just won't get it.

Purchased a Miele washer and dryer in Feb 2017. Washer had constant grinding noise when drum rotated, had to be replaced under 2 years old. Dryer failed after just over 2 years, power control unit had to be replaced. Miele tech asked for payment for repair as was out of MIele warranty, I pushed back reminding him under Australian Consumer Law dryer had not lasted a reasonable amount of time. Tech eventually agreed to no charge repair. July 2021 same fault occurred with dryer, needed power control unit replaced and charged $213 for labour. Unfortunately I was not there and my partner agreed to pay. Unit has not lasted a reasonable amount of time (especially given Miele's premium brand positioning) so we were entitled to a remedy of a no charge repair under the Australian Consumer Law. Emailed Miele requesting a refund but no response. Either Miele are not aware of the Australian Consumer Law (hard to believe and this would be negligent) or they choose to deliberately ignore it, either way not acceptable. Buyer beware!

Miele, the créme de la créme of household appliances...
Their customer service seems to have gone to pot, sadly. It seems, as well, that their appliances are also heading that way. Please don't ask about my new tumble dryer.
My call, (not about my tumble dryer - that is yet to come!) took just minutes, but took 46 minutes with their holding time. They are unable to provide a refund to the card that something was charged to - that must be a first! No, they want your bank account details. Sorry, I do not give out my bank account details to anyone, especially in this day and age. In that case, 'the refund may not go through'. Really? They must be the only company in Australia that is unable to process a refund on the same credit card that something was purchased on. And the order? Sorry, we only give you an order number verbally, there is no confirmation of same, via email, which is required for both the order AND the refund that 'won't go through'.
Once upon a time Miele really kicked butt for quality of product and service, but sadly, not these days.
It is also interesting to note that the reviews posted by others on this site have no follow through or comment from the company. Most posts, whether positive or negative, usually get a response from other companies. I feel that lack of response seems to sum up this company these days - arrogant and beyond themselves....ooh, I must go - I have just had a text from Miele asking for some feedback on my experience.....

Absolutely superb service from purchase at Spartan, Campbelltown, SA to installation today. I searched LOADS of retailers fo find one that would fit a fully integrated dishwasher AND the old one's front panel. HOW could this be SO hard to find? Spartan were great and suggested Miele for quality and great fitting service. Team came today, called in advance to confirm arrival, fitted new one quickly and VERY cleanly. Fitted the old front panel no problem. Gave me an excellent run through the new machine and its care and controls. Took old machine away and left everything spotless. The two guys were fantastic and I will definitely buy Miele again, not just for quality of appliance but for such a top class delivery and fitting service. 10/10

I purchased a very expensive washing machine but after the installation I discovered that the machine doesn’t work. I contacted Miele on the same day the washer was installed and had to wait a week before they sent a technician to look at the machine. The machine couldn’t be fixed and I was told it would be replaced. Someone from Miele was supposed to phone me but 3 days later I had to ring Miele, spending over an hour on hold before getting an inflexible and unhelpful person. I was led to believe the new machine might be delivered today but no washing machine and again unable to get through to Miele by phone. I have been on hold for well over an hour and keep hearing the message “the next available consultant will be with you shortly” - simply not good enough Miele. Emails and web messages are also being ignored. I am left wondering when/if a replacement washing machine is going to be delivered. Clearly Miele are totally uninterested once they have your money.
Update - a new machine was delivered and it has the same fault as the first one so I still don’t have a washing machine that works!