Milounge Avaliações 

93
O TrustScore é 3 de um total de 5

3,1

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Placed my order on Tuesday 24th of Feb for an X-Large human dog bed website stated dispatched within 24 hours and 1-3 days delivery it’s now been a week and I’ve still not received my order or had any... Ver mais

Avaliado com 5 de um total de 5 estrelas

I absolutely think Milounge is an amazing brand 10 star through and through ! Majestic high quality human dog beds - helps with disabilities tooo whoop whoop - now I can rest softly knowing... Ver mais

Avaliado com 5 de um total de 5 estrelas

So impressed with your product, bought it for my 8 year old Son who is now using it as his bed. He loves the feeling of been tucked in all the way round and it’s very warm and cosy. Our 2 English St... Ver mais

Avaliado com 2 de um total de 5 estrelas

I ordered a bed and spare cover in July. While the bed is proving really popular with my disabled adult son the spare cover (bamboo) is still pending. Having chased 3 times I’ve now been given assura... Ver mais

Detalhes da empresa

  1. Loja de Móveis para Quartos
  2. Pet Shop
  3. Loja de suprimentos para animais de estimação

Escrito pela empresa

Get ready to elevate your lounging experience with the MiLounge Human Dog Bed – the ultimate spot for relaxation, naps, and cuddles with your pets or friends & family. This TikTok famous bed is the perfect blend of comfort and style, guaranteed to make you feel like you're lounging in the lap of luxury. Don't settle for a boring old couch – upgrade to the MiLounge and experience the ultimate in comfort and relaxation.


Informações de contato

3,1

Bom

O TrustScore é 3 de um total de 5

93 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,1

Todas as avaliações

(93)

4 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Quality

I had the most amazing, so durable and comfortable and the price was great.

25 de março de 2024
Avaliado com 4 de um total de 5 estrelas

Spoilt dog

Impressed with the quality of the bed, the zip looks a little flimsy however we will see when it’s been washed a few times. The only thing about it I don’t really like is the colour of the bed. I ordered the cream colour and it looks a little yellow, I was going to send it back for the grey but as it will be going in the bedroom it’s not a massive issue but there are nicer cream colours.

18 de março de 2024
Avaliado com 5 de um total de 5 estrelas

Update to my previous review

Update to my previous review! I was sent the wrong colour cover in error and this company have offered to send a FREE cover the right colour and I may keep the other one too! Top service from a very good company who I can totally recommend! Thankyou MILOUNGE! Also great quick service for the cover I’ve since bought!

11 de março de 2024
Avaliado com 5 de um total de 5 estrelas

Absolutely love my Milounge human dog…

Absolutely love my Milounge human dog bed! Was well worth the hype. Was out of stock but now having restocked I am one happy customer and was worth the wait. I will be recommending everyone this product you will not be disappointed!

23 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

[update 2/27] The product is quite good, the customer service still needs a lot of work

[Update 2/27] The founder reached out and made things right, good on him and I appreciate the quick turnaround. The dog is happy, the owners are happy, I may purchase another in the future if I see the improvements I mentioned to them are implemented.

[Update 2/26] The product arrived and it actually looks quite good. The customer service is just awful. Christian, I don't know if you're the owner or a CSR but it's clear that you don't know what you're doing. You promise a date and miss it, then offer a refund on the storage bag and don't follow through on it, and then you don't even know if the product was actually picked up by DHL. Not to mention the website misleads customers about shipping costs and whether the product is in stock or on preorder. I hope the company finds someone experienced in these areas and fixes it before more customers get turned away from an actually decent product.

Why pretend your product is in stock and take people's money when it's not? I ordered a week ago and received an email saying it'll be shipped on the 20th. It's now the 21st and it hasn't shipped. I was also charged $131 for shipping when your website says it's £39?? What kind of scam is this

Update: support responded to me and offered free storage bag, their shipping prices are just outdated and really need to be updated to not mislead fellow Canadian customers. Will adjust rating once the product is actually received

20 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Not happy at all !!!

My order from Molouge jaz now,arrived and I'm very happy with my purchase

20 de fevereiro de 2024
Avaliação não solicitada
logotipo da Milounge

Resposta da Milounge

We are so sorry for your experience with MiLounge as we pride ourselves on great customer service! We did make you aware we were out of stock at the time of ordering from us and did email you to let you know we will be shipping your goods out on the 20/02/24. You did confirm this was ok but unfortunately have changed your mind on the actual date we are shipping your goods out. We can only sincerely apologise for the delay and have rectified the issue!

Thank You.

Avaliado com 5 de um total de 5 estrelas

Thank you for your commitment to customer service …

“As a big fan of the MiLounge human dog bed, I cannot help but share my enthusiasm for this product with everyone, especially my friends who have children and grandchildren. It’s been a game-changer in terms of comfort and relaxation in my home.

Recently, there was a small hiccup with my order. I want to express my sincere gratitude to the MiLounge team for their dedication to resolving the issue. Their prompt and attentive service has not only reassured me but also reinforced why I recommend MiLounge to others.

Thank you to the entire team at MiLounge for ensuring a positive outcome and for your commitment to customer satisfaction. Your efforts are greatly appreciated.”

9 de janeiro de 2024
Avaliado com 4 de um total de 5 estrelas

Good quality - huge!

Good quality item. Not the superb quality they’re staying on website but for the price they’re asking, it’s worth it. Kids love it. Sweaty material though! It sheds EVERYWHERE for a week or so. Overall happy.

25 de janeiro de 2024
Avaliado com 1 de um total de 5 estrelas

Arrived with 2 tears

Arrived with 2 tears, foam is not thick enough

29 de novembro de 2023
logotipo da Milounge

Resposta da Milounge

Hi! We are so sorry for your bad experience. If you can kindly email hello@milounge.co and we can look into this for you and sort this out! We offer a warranty on all of our products so we will want to help assist you!

Avaliado com 5 de um total de 5 estrelas

My son fell asleep within minutes!

I bought one for my son's birthday. He laid in it last night and we put a show on that we always watch together. I joked to him that he'd fall asleep as the bed looked so comfy. Well, not long into the show, he was fast asleep!! He's never done that before! Definitely 5 stars!! Our two dogs love it too, especially our bigger dog who thinks it's just for him! Definitely recommend!

7 de novembro de 2023
Avaliado com 2 de um total de 5 estrelas

Got a message from DPD about vat and…

Got a message from DPD about vat and duty on my order paid it but still have not been refunded

16 de novembro de 2023
logotipo da Milounge

Resposta da Milounge

Hey Keith ! We are so sorry with the issue with DPD! DPD did apologise for the blip in there system. We did sort this out with you and hopefully the matter is resolved and you have got your duty refund! Thank you for ordering from us and we hope you enjoy our products!

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